Assessment Brief

1. Unit and Assessment Details Course Title: Unit Number: Unit Title: Assessor: Internal Verifier: Assessment Title: Assessment Method: Assessing in: Number of Words: Outcomes Covered: Issue Date: Pre-submission Date: Due Date: Feedback to learner: College No. HND Business 26 Quality Management Usman Saddique Bilal Ahmad Development, Approaches, Systems and Barriers of Quality Management Report Individually 3000 words (13 pages) 1,2,3&4 May 16, 2011 June 15, 2011 June 30, 2011 Learner Signature

Learner Name

Learners Declaration: I confirm that the work submitted for this assignment is my own. Date

Outcome Covered OUTCOME 1 2 Discuss the development of Quality Management. Evaluate the different approaches to Quality management.

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Examine quality management systems and procedures Evaluate the barriers to the implementation of quality management

Assessment Tracker (to be filled and signed by Assessor) (Use A for Achieved and NA for Not Achieved) Unit (For all learners for Report)

Outcome 1.
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M1

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Assessors Signature _____________________________________ Date ________________________

NOTE: Attach this page as first page of your report

Purpose and Aim: Purpose of this assignment is to assess the knowledge of the students that they gained through lectures, activities and case studies performed in class. This assignment will push the learner to have a deeper look into the working and internal processes of an organization to find out how they can implement quality systems and what are the deficiencies in a system, which become cause of failure. Moreover this assignment will push the learner to understand the theoretical work produced by different Quality management writers as the practical is not possible without the thorough understanding of philosophy of subject. Task s (Outcome 1.1) Explain in your very own words, what is meant by quality? ( 5 lines) Explain in your very own words, what is meant by organizational effectiveness? ( 5 lines) Explain what is the relation between quality management and an effective organization? (5 lines) Explain in your very own words the work presented by at least 3 authors of Quality Management (5 lines for each author) Guideline for Outcome 1.1 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 1 & 2) o Operations and Quality Management by Samuel K M Ho (Chapter 2 & 3) o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994) This task will be performed under my supervision in class on May 23, 2011 Tasks (Outcome 1.2) Explain in your very own words what is meant by quality system? ( 5 lines) List some of the famous quality systems (At least 3) Describe why ISO 9000 is important for an effective organization ( 5 lines) Describe ISO 14000 ( 5 lines) Describe Six Sigma policy What is Malcolm Baldrige National Quality Award? Guideline for Outcome 1.2 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 3) o Operations and Quality Management by Samuel K M Ho (Chapter 8 & 10)

o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994) This task will be performed under my supervision in class on May 23, 2011

Scenario: The warning bell in the fire brigade station sounds and Jamil wakes up. Its 3:00 a.m. and a two alarm fire is burning out of control. The on duty fire crew slowly pull themselves from their warm cots and fumbles for their coats and boots. Where are my gloves? wonders Jamil as he moves towards engine no 1. Recently he noticed that the old fire engine had been giving starting problem because of battery. Should report that thought Jamil idly. Jamil gives a final try to secure a water hose on the truck. A loose nozzle falls from the attached hose and clatters to the floor. Should fix that he mutters, as climbs into the cab and yells for everyone to climb aboard. The crew grumbles as they climb on the tail board. Javed, the rookie is nowhere to be seen. After a while Javed appears sleepy and confused. I thought this was a false alarm says Javed. Get on, Javed, this is the real thing. Yells Jamil, slightly annoyed. Jamil slightly turns the key to start the engine and it grinds hesitantly, and then dies. Should get this fixed Pir growled. Okay every one battery trouble. Unload and reload on engine no 2 Engine no 2 swings slowly from the fire brigade station. Javed hangs precariously from the safety bar scratching his head I sure thought it was a false alarm Task (Outcome 1.3) If this story had been true, what were the crews chances of getting to the fire before the building was destroyed? In your opinion, what quality problems did the district fire brigade have? Check your responses from the below list; -No clear guidance for quality standards -poor maintenance -Poor team spirit - Inadequate training -No sense of urgency -Lack of communication -Unconcerned leadership -No preventive thinking -Add your own comments: This task will be performed under my supervision in class on May 23, 2011

Scenario: Your manager calls on your cell phone when you are at a dinner at a relatives place and you are hesitant to receive his call because of the task he gave you. A week back he told you to come up with some features for the upcoming model of the cell phone. Your manager rejected all of your suggestions saying that I want something concrete and you dont understand what concrete means here. Your suggestions were as follows Slim Pro slide

 Full key pad Large screen Applications for different web sites Your boss says these are general specifications and should be converted into some numbers (quantitative form) You somehow muster up your guts and receive his call and he starts yelling at you with these words are you sleeping? It has been a week and you could not provide me anything concrete You in a very bad mood come back from dinner and hopelessly fall into bed having second thoughts of continuing the job because of your boss mood. Next morning you while sitting in office and searching for quantitative techniques find the solution of your problem Quality Function Deployment Task (Outcome 1.3) Build QFD for a cell phone and include the following features into consideration Slim Pro slide Full key pad Large screen Applications for different web sites Guideline for Outcome 1.3 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 4) o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994) This task will be performed under my supervision in class on May 24, 2011 Task (Outcome 2.1) You have studied the teachings of different authors. Do you find any similarity? Where do they agree? You have studied the teachings of different authors. Do you find any dissimilarity? Where do they disagree? Guideline for Outcome 2.1 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 2) o Operations and Quality Management by Samuel K M Ho (Chapter 3) o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994) This task will be performed under my supervision in class on May 24, 2011 Task (Outcome 2.2) Identify the areas of an organization in which improvement will come by default because of the implementation of Quality Management.

Briefly explain how these areas will be affected.

Guideline for Outcome 2.2 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 7, 8, 9 & 10) o Operations and Quality Management by Samuel K M Ho (Chapter 5, 6, 9 & 11) o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994) This task will be performed under my supervision in class on May 30, 2011 Task (Outcome 2.3) Read about TQMEX Model online/offline Explain how TQMEX Model integrates theoretical concepts to provide a model for practical implementation.

Guideline for Outcome 2.3 Following books should be accessed for performing this task o Operations and Quality Management by Samuel K M Ho (Chapter 4) This task will be performed under my supervision in class on May 30, 2011 Task (Outcome 3.1) What is Juran trilogy? Explain elements of Juran trilogy.

Guideline for Outcome 3.1 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 2) o Operations and Quality Management by Samuel K M Ho (Chapter 3) o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994) This task will be performed under my supervision in class on May 30, 2011 Task (Outcome 3.2) Identify and explain the tools which organizations can use to bring continuous improvement in the organization.

Guideline for Outcome 3.2 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 12 & 13) o Operations and Quality Management by Samuel K M Ho (Chapter 5, 6, 7 &9) o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994)

This task will be performed under my supervision in class on June 6, 2011

Task (Outcome 3.2 & 3.3) Prepare a process map for the process of admission in Department of Professional Studies: Edwardes College Peshawar. Propose changes to eliminate wastes of any form.

Guideline for Outcome 3.2 & 3.3 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 11) o Operations and Quality Management by Samuel K M Ho (Chapter 6) o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994) This task will be performed under my supervision in class on June 6, 2011 Task (Outcome 4.1 & 4.2) Identify the personnel and departments which might show resistance against the implementation for the proposed changes in the previous task. Detail their reason for their resistance Propose methods which are workable in the organizational and cultural context to eliminate the resistance.

Guideline for Outcome 4.1 & 4.2 Following books should be accessed for performing this task o Quality management 2nd edition by Donna C S Summers (Chapter 11, 12, 13 & 14) o Operations and Quality Management by Samuel K M Ho (Chapter 6) o Dale B G Managing Quality 2nd Ed. (Prentice Hall, 1994) This task will be performed under my supervision in class on June 7, 2011

Grading Statement (For Report) Pass 1.1 1.2 1.3 2.1 2.2 2.3 3.1 3.2 3.3 4.1 4.2
Explain the importance of quality management and its sequential development Discuss the nature and structures of quality systems Evaluate the differences between product and service quality and their implications for quality management. Analyze the objectives of quality management. Discuss the benefits to an organization of the implementation of quality management Discuss the distinction between theory and practice. Discuss the elements of the Juran Trilogy Discuss how an organization could apply the tools and techniques which underpin continuous quality improvement Evaluate proposals for the introduction of quality management for a given organization Analyze barriers to the introduction of quality management Propose methods for overcoming barriers to the introduction of quality management.

Grade Descriptor Merit: M1: In task 1.1 add work of two more authors (in total 5) M2: In task 1.2 add 2 more quality system (in total 5) M3: In task 3.1 & 3.2 prepare a process map for your suggested procedure Distinction: D1: In task 1.3 add 2 more features (in total 7) to the QFD D2: In task 1.3 provide questionnaire filled by different people as a proof and the resultant features must be incorporated in the QFD D3: In task 3.1 & 3.2 devise a procedure which takes 3 days in total for admission.

Notes to Students Proper format of report should be followed including table of contents, executive summary, page numbering etc. Include a last chapter in your report about the limitations of your report and write any difficulty you faced while collecting data. Critically evaluate your work if possible. Give proper evidence of all your activities for completing the tasks e.g. videos, pictures, visiting cards, or reference letter of personnel from whom data is collected.

The safety of your assessments is your responsibility. You must not permit another student access to your work. And upon completion of each task keep a backup of the work completed by for e.g. keeping a copy in your email IDs etc. So, that no excuses are put forward on the day of submission.

Plagiarism Policy The college has strict penalty for plagiarism and the assignment will be cancelled if the assignment is observed for this. The definition and scope of plagiarism are presented below: Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including another student) or of any institution. Examples of forms of plagiarism include: The verbatim (word for word) copying of anothers work without appropriate and correctly presented acknowledgement; The close paraphrasing of anothers work by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement; Unacknowledged quotation of phrases from anothers work; The deliberate and detailed presentation of anothers concept as ones own. All types of work submitted by students are covered by this definition, including, written work, diagrams, designs, engineering drawings and pictures.

General Instructions Books and online resources can be used of the college library and Central Computer Lab for any assistance. But direct copying from these resources is not allowed. Visits need to be arranged and made to the organizations. For meeting the respective managers, the college will provide a reference letter for the project and the manager of the organization is welcome to contact the administration at the college The college has strict penalty for plagiarism and the assignment will be cancelled if the assignment is observed for this.

Proper referencing should be given in the Harvard Style/Chicago/MLA etc. All work should be comprehensively referenced and all sources must be acknowledged fully, this includes books & journals used as well websites visited. Details such as page numbers, publishers and publication year should also be stated, in addition to the name of the author(s) and publication. Books, articles and journals should be the main sources; online sources are allowed up to 15% The Assignment should have a cover page that has assignment title, assignment number, course title, unit title, lecturer / tutor name and students name. Attach all the pages of assignment brief with your report as annexure at the end. Ensure that statement of authenticity has been signed and attached as the first page of your report. Contents sheet (TOC) with a list of all headings and page numbers is must for your report. Use A4 page size, 12 point Arial or Times New Roman font with 1.5 line spacing. Your assignment should be word-processed and should not exceed 4500 words in length (or 20 pages). Exhibits / appendices are outside this limit Pages should be numbered (bottom right hand corner) Spell-check the document and read thoroughly for grammatical errors

Feedback to Learner
Criteria Feedback to learner (Evidence presented against the published criteria) Achieved Y/N? Y/N

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M3 D1 D2 D3

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General comments

Assessor signature

Date

Internal Verifier signature

Date

Internal Verifier

Assessor