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TITLE RETAIL PENETRATION OF AMUL ICE-CREAM THROUGH HADF (Deep Freezer) BOOKING
RESEARCH METHODOLOGY
RESEARCH DESIGN:
Types of Research Exploratory Descriptive
The research design prepared with great care keeping in mind the research objective. The project was divided into two partsparts A, part B.
RESEARCH APPROACH:
In the part A the research was conducted by visiting to the various non existing outlets of Amul and asking them about Amul ice cream and whether they would like to keep Amul ice cream. I also told them about the Amuls promotional scheme and various superseding factors. In the part B the research was conducted by visiting to the various existing Amuls outlets and knew about the replacement of old and unsold stock and services of Amul.
RESEARCH INSTRUMENTS:
The primary data collected for this study was done through detailed market survey by means of interview & questionnaire. The secondary data is collected through Internets, Material provided by magazines, etc.
SAMPLE PROCEDURE:
The procedure adopted for sampling was on the basis of judgmental sampling. Data Collection Primary Data Secondary Data
INTRODUCTION
Gujarat Cooperative Milk Marketing Federation (GCMMF), one of India's greatest success stories with its Amul brand, is now aiming at a 19-per cent growth in sales to Rs 8002 crore this fiscal 2010-11 March The federation is expecting each of its products to contribute higher sales this year as new products are being added to each product line. The big hope is not surprisingly the Amul brand of ice creams, which is expected to contribute Rs 250 crores to the turnover, up from Rs 150 crores last year. Last year there was a good growth in ice cream, cheese, butter and ghee. The company is launching new products in almost every line that are in, with specific stress on ice creams. For its ice cream and milk business, GCMMF has begun investing in increasing its milk capacity. It recently firmed up plans to invest Rs 100-120 crore to expand this from 1.1 million liters a day to 1.8 million litres a day at its Gandhinagar factory. The investment will take place over the next two years. The cooperative is also planning to expand its production facilities beyond Gujarat to service other regions in India. GCMMF recently bought an ice-cream manufacturing unit in Nagpur and is installing a dairy unit alongside. Through this unit, the organisation has also extended its milk supply to over 10 cities spread over Rajasthan, Madhya Pradesh and Maharashtra. Amul is now focusing on its supply system. Efforts are on to ensure greater availability of Amul ice-cream at pushcarts and small outlets. The company feels that availability is the most important factor in ice cream sales. Thus, Amul ice-cream can be found in 'just around the corner shops,' local STD booths, local kirana shops, chemists and bakers, who stock the ice-cream in deep freezers.
The idea is to ensure visibility and availability, which more often than not ensures a sale as ice-cream consumed out of home is most often an impulsive purchase. Amul expects to clock sales of 34 million litres during the current year and the accent will be on offering 'value for money' products. The new ice-creams which are launched by Amul this year includes a mega-bite almond cone (the largest volume cone in the country), an orange ice-cream (Santra Mantra), a Bouncer ice-cream with nuts and essential proteins, vitamins and minerals for the growing children, a cheese ice-cream and a sundae in cone for kids in different variants. Amul ice cream is positioned as 'real ice-cream' made from real milk cream, while HLL's Kwality Walls is made from vegetable oil and its items are dubbed as Frozen Deserts. , Amul ice cream made its entry into New Delhi,in the year 2002 India's biggest icecream market, where its anti-compete agreement with Mother Dairy has expired. Amul has been sourcing its entire ice-cream requirement for the northern market (including Delhi) from its own Gandhinagar plant. Delhi currently accounts for around 18 per cent of the country's estimated Rs 525 crore organised ice cream market of 80.8 million litres. It also boasts of a per capita annual ice cream consumption of 1.45 litres, as against the national average of 0.25 litres.
COMPANY PROFILE
Gujarat Cooperative Milk Marketing Federation (GCMMF) is a Indias largest food product marketing organization. It is a state level apex body of milk cooperatives in Gujarat, which aims to provide remunerative returns to the farmers and also serve the interest of consumers by providing quality products, which are good value for money.
Members:
No. of Producer Members No. of Village Societies: Total Milk handling capacity: Milk collection (Total - 2009-10): Milk collection (Daily Average 2001- 02): Milk Drying Capacity: Cattlefeed manufacturing Capacity:
2.9 million 10,852 13.07 million litres per day 3.67 billion litres 9.10 million litres 647 metric Tons per day 3470 Mts per day
Sales Turnover 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10
Rs. (million) 11140 13790 15540 18840 22192 22185 22588 23365 37736 42778 52554 67113 80053
US$ (million) 355 400 450 455 493 493 500 500 850 1050 1325 1504 1700
AMUL means "priceless" in Sanskrit. A quality control expert in Anand suggested the brand name Amul, from the Sanskrit Amoolya, Variants, all meaning "priceless", are found in several Indian languages. Amul products have been in use in millions of homes since 1946. Amul Butter, Amul Milk Powder, Amul Ghee, Amulspray, Amul Cheese, Amul Chocolates, Amul Shrikhand, Amul Ice cream, Nutramul, Amul Milk and Amulya have made Amul a leading food brand in India. . Today Amul is a symbol of many things. Of high-quality products sold at reasonable prices. Of the genesis of a vast cooperative network. Of the triumph of indigenous technology. Of the marketing savvy of a farmers' organization. And of a proven model for dairy development.
50 years after it was first launched, Amul's sale figures have jumped from 1000 tonnes a year in 1996 to over 25,000 tonnes a year in 1997. No other brand comes even close to it. All because a thumb-sized girl climbed on to the hoardings and put a spell on the masses.
Dairy giant Gujarat Co-operative Milk Marketing Federation Ltd. (GCMMF) recorded 22 per cent growth in turnover during the first half of the current financial year with milk products sales amounting to Rs 1,000 crore. GCMMF sold 10.5 crore litres of milk in pouches during April to September 1998 under its well-known brand `Amul'. "GCMMF's financial performance during this period has been even more attractive with a growth of 25 per cent. However, this won't be reflected in our balance sheet. The multinationals would have shown it as glittering profit, but we are working on our mandate of returning any surplus back to grass-root village co-operative milk society members by periodic price differentials for their production. With 12 processing units (unions), each located at the district-level, GCMMF today has a membership of 20 lakh farmers, who belong to 10,000 village dairy co-operative societies. GCMMF, the largest producer of dairy products in Asia, has over 26 products ranging from `Amul Butter', `Amul Spray', `Amul Lite', `Amul Cheese' to `Amul Mithaimate', `Amul Mithaee Gulabjamun' and Amul Frozen Pizza. The co-operative is launching wide range of cheese including the exotic Emmental from the Swiss Alps, soft Mozzarella from Italy and slices of processed Cheddar cheese. GCMMF has also come out with `Amul cheese powder' used in soups, salads, dressings and hoard of other fast foods. The federation has been able to capture 50 per cent of the ice-cream market in the state in a short span of one year. `Amul Ice creams' are also now available in 12 states and two union territories and enjoy 35 per cent to 40 per cent market share. 10
The `Amul Ice-cream' strategy bordered on its punch line, `real milk, real ice-cream' `Amul Ice creams' were smoother and creamier than its competitors as fat used was pure milk, which was more expensive and not vegetable fat. GCMMF, which has 45 sales offices, plans to make these products "available all over the country". The federation has a distribution network comprising more than 2,700 wholesale dealers and over five lakh retail outlets.
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DISTRIBUTION NETWORK
Amul
Baroda Dairy
C&F
Agencies
Sub Distributor
Retailers
Retailers
Amul manufactures its ice cream in Baroda dairy plant. It supplies raw material like milk from different places of Gujarat to Baroda dairy. When ice cream is fully prepared and packed than its transferred to different states via air-conditioned trucks. The C&F agents store it in big deep freezer rooms. From C&F the ice cream is delivered to different distributors. And from distributes the ice cream is delivered to different retailers and sub retailers. And finally the consumers purchased from the retailers.
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Primary Objective : To study the number of outlets of Amul Icecream through HADF.
SECONDARY OBJECTIVE: To analyze the retailers perception about Amul ice cream. To find out the competitive edge of the company over the competitors. To analyze the market size of ice cream. To study the consumer preference about different ice cream companies. To study distribution channel.
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RESEARCH DESIGN:
Types of Research Exploratory Descriptive
The research design prepared with great care keeping in mind the research objective. The project was divided into two partsparts A, part B.
RESEARCH APPROACH:
In the part A the research was conducted by visiting to the various non existing outlets of Amul and asking them about Amul ice cream and whether they would like to keep Amul ice cream. I also told them about the Amuls promotional scheme and various superseding factors. In the part B the research was conducted by visiting to the various existing Amuls outlets and knew about the replacement of old and unsold stock and services of Amul.
RESEARCH INSTRUMENTS:
The primary data collected for this study was done through detailed market survey by means of interview & questionnaire. The secondary data is collected through Internets, Material provided by company, e.t.c.
SAMPLE PROCEDURE:
The procedure adopted for sampling was on the basis of judgmental sampling. Data Collection Primary Data Secondary Data
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SWOT ANALYSIS
STRENGTH: a) Biggest sourcing base for milk and milk products in India. b) Indias best-known local Brand across all categories. c) 35% market share in the national Ice Cream market. d) Presence of a well-established distribution and delivery network for dairy products. e) Penetration pricing strategy Amul is the price warrior in the Ice cream market and currently has a very wide range to offer for all price points. f) Kwality Walls, Amuls main rival, has been able to extend its cold chain in only about 150 out of 300 class I towns. Whereas Amul has presence in almost all towns because of its already existing butter lines. g) Customer is most comfortable buying Ice Cream in the Value for Money segment and Amul is well present in this segment. h) Amul has built up a formidable image as a brand in which generations of consumers have placed their trust. This can be used to its advantage while introduction of ice creams. WEAKNESS:
a) Relationship between retailer and company is not effective. b) After sales service is not upto retailers expectation level c) Availability of all type of verity ice is not regular. d) Advertising is low profile, as the results of our survey show. Kwality Walls on the other hand is into heavy advertising and consequently, is popular. e) As per our survey, retailers list a credible Replacement policy as a factor very high on their wish list. They would be willing to make further investments only for that brand which offers replacement facilities. Amul has no replacement policy.
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f) Retailers now demand freezers without having to pay any deposit. This is especially true of those retailers who already stock one or the other ice cream brands
OPPORTUNITY:
a)
Delhi market is not restricted to monopoly outlets. There are a significant number of retailers who are currently stocking more than two brands. This is in Amuls favor, as earlier it had to overcome this problem in the Mumbai market.
b)
There is ample scope in the low priced segment as also in other categories where consumers presently are dissatisfied with the quantity being provided vis a vis the price being charged.
c)
Amul has the opportunity to capture the more evolved young adults and children who are open to new products provided they meet their expectations. Kwality Walls is right now in an investment mode and is concentrating on expanding the market as also its reach. Amul should direct its resources towards cashing in on Walls market development.
d)
e)
Distributors are dissatisfied with the margin & customer support services currently being provided in the market. This can be used to Amuls advantage. Mother Dairy is extremely apathetic to retailers and there is a gap to be exploited.
THREAT:
a) New companies are entering the ICE industry. b) Local manufacturers are growing at alarming rate c) Good advertisement campaign from competitors. d) The consumers have very well received Kwality Walls product differentiation strategy and Mother Dairy is also pushing up its advertising pitch.
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Collecting some secondary data/informatio n from various sources Study the information
Do report writing
Final Report
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On the basis of the survey done through the questionnaire the following finding have been analysed they are as follows:
67%
Interested
Not Interested
From the above graph it is found that 67% retailers are interested in keeping ice cream. Only 33% retailers are not interested.
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23% 40%
20% 17%
Amul
kwality
M.D
cream bell
The graph shows that out of hundred percent retailers 40% retailers were favored Amul ice cream. After Amul the most favored ice cream is cream bell. Cream bell is second most important because its new in market with higher rate of margin and less price.
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Preference given by the retailers to the following companies on the given quality:
Amul Price Margin Quality Variety Pack Availability Taste C. Scheme Services 123 115 135 123 127 111 121 119 92
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Comparison of preference given by the retailers to the different Ice cream-making companies:
160 140 120 100 80 60 40 20 0 Price Margin Quality Variety Pack. Avail. Taste CS Services
Amul
Kwality
M.Dairy
C.Bell
From the above graph it is conclude that Amul is leading in the price and variety preference but giving equivalent competition to other companies in quality, packaging and availability. Amul is way behind in terms of services.
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13%
87%
Yes
No
Here graph shows that the most of the retailers wants to keep deep freezer provide by the company.
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17% 43%
40%
C.D.P
Installment
Security
The above graph shows that most of the retailers want to keep deep freezer on either installment basis or security basis. Only 17% retailers are interested for cash down payment.
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23%
77%
Trial basis Long term Short term
The above graph shows that the most of the retailers wants to keep relationship with Amul for long-term basis.
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10%
90%
Yes No
About 90% of the existing Amul outlets are still keeping Amul ice cream. Due to the lack of proper sales services 10% of the existing outlets are now switch over to other companies.
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20%
80%
Amul
Others
Most of the existing outlets purchased deep freezer from Amul. The graph shows that 80% of the Amul outlets purchased their deep freezer from Amul.
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Mode of purchase:
23%
3% 74%
Cash down Instalm. security
The graph shows that the 74% of existing retailers purchased their deep freezer form Amul by paying cash. Only 23% of the retailers who have their shops on prime location got deep freezer on security basis.
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60 40 20 0
Cups
Cone
Fundoo
Candies
Party pack
The graph shows that the most saleable flavor is cone. Party pack and Cups are also sold in bulks. The flavors that are not sold much are Fundoo and Candies.
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20 18 16 14 12 10 8 6 4 2 0 Morning Afternoon 0 3
19 15
Evening
Night
In the evening from 6 p.m to 9 p.m the sale of ice cream reached to its optimum level. The ice cream is not sale much in the morning period.
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150 100 50 0
VANILLA
CHOCOLATE
PINEAPPLE/MANGO
3-D Column 1
The graph shows that the most demanded flavor is vanilla. After that Butter Scotch gets the position. Anjeer and Litchi are rarely sold in the market.
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119 121
123 115
135
PRICE AVAIL.
MARGIN TASTE
QUALITY C.S
VARIETY
PACK
The above graph suggests that the quality of Amul ice cream is admired more. The price and packaging also count. The problem area is the availability of ice cream. The retailer says that all the flavors are not available on demand.
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F 36.557
Significance 0.00
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COMPARISON OF TABLE VALUE WITH CALCULATED VALUE. Criteria Prod. Quality Price Services Schemes Advertisement Flavor Packaging Brand Image 39.355 33.522 29.314 30.777 12.538 13.334 37.340 36.557 Calculated value Table value 3.32 3.32 3.32 3.32 3.32 3.32 3.32 3.32 Acct./Reject. Rejected Rejected Rejected Rejected Rejected Rejected Rejected Rejected
Since the table value is less than the calculated value, so here all the hypotheses are rejected. It means that, there is a significance difference between the preferences given by the retailers to the different attributes of Amul ice cream and its competitors.
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FINDINGS
After analyzing all the data given by shopkeepers we found certain key findings that is very important for our project. 1Most of the retailers are interested for keeping Amul Ice Cream. 2. Retailers are not satisfied with the services provided by the company. 3Most of the retailers like to keep deep freezer on installment basis and security basis. 4Cone and Party packs are sold most. .5.The sale of ice cream is higher in evening. 6The full varieties of flavor are not available on regular basis. 7. Prices of Amul ice cream are almost as par customers need. 8. Margin in Amul ice cream is very high. 9. People were highly satisfied with product quality of Amul. 10. Although Amul has opened numerous outlets it is seen that distributors are finding it difficult to deliver supplies in the stipulated time leading to retailer in convenience. 11. It was found that many deep freezers had developed technical snags and service personal was late in rectifying them. This created a negative rapport in mind of the retailers. 12. Retailers are unsatisfied with the replacement of unsold Amul ice cream. 13. Distributors could not provide all type of varieties because of less stock. 14. Other companies are providing deep freezers at law security which attract the retailers and create threat for HADF scheme.
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RECOMMENDATION:
1) Company should provide facilities to the retailers for increase of sale. 2) Relationship with retailers and company should be kept under a close watch 3) Salesmen should be given the responsibility to handle the retailers grievances 4) Orders by the retailers should be executed in a proper manner to avoid irregular availability. 5) Low security and easy installment should be given on deep freezer.
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LIMITATIONS:
The study limit to Central Delhi Due to unavailability of proper conveyance facility, it was really hard to cover the market under a scorching sun. In many residential blocks shops located in corners of by lanes were difficult to locate. The time duration of one week was short for the completion of all activities. Being a perishable product no sample could be shown as demanded by many prospecting clients.
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CONCLUSION
There is an ample scope for ice cream making companies do progress in this lush green environment. The market size is increasing day by day and the demand for new flavours are arising. The companies like HLL, Cream Bell, Vadilall, and Mother Dairy are trying to capture more market share with their new ideas and plan. As per Amul is concern the company should become liberal on his policies. Amul market share in central Delhi is high but for maintaining the growth rate it should give the retailers more facilities for opening of new outlets and running successfully. The company also needs a proper distribution network for availability of products at demand.
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BIBLIOGRAPHY
1. INTERNET. www.Amul.com www.google.com www.indiatimes.com www.infoline.com
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Questionnaire
(For New Outlet) Dear Customer, This survey is made for the purpose of my Summer Project and doesnt have any commercial impact. CONSUMER DETAILS: Name: Address: Contact Number: 1. Have you ever through of expansion of your business in terms of ice -cream? Yes No If no why _______________________________________________________ 2. If yes, which brand would you like to go for? i) Amul ii) Kwality High Amul Kwality Mother Dairy Cream Bell 4. What is your preference about following companies on the given qualities ?(1-5) Amul Kwality i) ii) iii) iv) v) vi) Price Margin Quality Variety Packaging Availability 50 Mother Dairy Cream Bell iii) Mother Dairy Moderate iv) Cream Bell Low 3. Rank according to your preference.
5. Would you like to have deep freezer provided by the company Yes No
6. If No, why_______________________________________________________ 7. If yes, then which mode of payment are you looking for. i) ii) iii) 8. i) ii) iii) Cash down payment Installment Security Would you like to have retailership on? Trial basis Long term Short term
Date:
Signature: ______________
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5. On which basis you procured your Deep Freezer? a. Cash down payment:___________________________ b. Installment:__________________________________ c. Security:____________________________________ d. Other:______________________________________ 6. How many brands you keep? _____________________________________________________________ _____________________________________________________________ 7. How many customers are looking for Amul Ice cream (percentage)? 1 - 10 10 - 20 20 30 30 40 40 and above
8. According to which brand of Ice Cream has maximum sales. Brand Amul Kwality walls Vadilal Mother dairy Cream bell Rank Reason
9. According to you which flavour of Ice-cream has maximum sales? Flavour (Rank them at a scale of 1 - 5) a. Vanilla b. Strawberry c. Chocolate d. Butter Scotch e. Mango/Pineapple/Orange f. Kaju/Pista/Kessar g. Anjeer/Litchi Do you feel color of the Ice Cream affect its demand? 53 Yes No
If Yes then which color _________________________ 10. Which flavors are mostly preferred under Family/Party Pack? ___________________________________________________ 11. Which pack of Ice Cream is most sold? (rank at a scale of 1 - 5) a. b. c. d. e. 12. Cups Cone Fundo Candies/Bar Family/Party Pack
Please grade different companies on the following attributes in context of ice Cream Scale on the following basis: (5 as Very good and 1 as Very Poor) Very Good Good Normal Poor Very Poor
Attributes Amul Product Quality Price Service Schemes Advertising Brand Image Flavors Packing Total Kwality Walls
Cream Bell
13. Morning
14. Cream
Date:
Signature: _______________
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SPECIAL RATES OF CARRIER DEEP FREEZERS FOR AMUL - ICE CREAM & FROZEN PIZZA
MODEL & CAPACITY Hard Top 100S Whf 300S WHF 300F WHF 400F WHF 500F Glass Top WHF 200G WHF 300G WHF 400G
GROSS CAPACITY
MARKET PRICE
100 Ltrs 200 Ltrs 300 Ltrs 400 Ltrs 500 Ltrs 200 Ltrs 300 Ltrs 400 Ltrs
12602 15525
17312
20332
4.0
2.8 3.1 4.9
Sliding Glass Top With Solid Door Freezer WHF 300GSD 300 Ltrs 25650 19617 WHF 400 GSD 400 Ltrs 29000 24490 Sliding and Sloping Curved Glass Freezer WHF 300GSC 300 Ltrs 28600 23450 WHF 400GSC 400 Ltrs 32500 26698 Scooping Unit 12 Flavour With Bottom Storage WHS 400G 12 Flavour 41500 32740 WARRANTY 1YR 5YR 5YR VOLTAGE STABLIZER EXTRA FREE FREE
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MODELS HARD TOP 70 Lit 100 Lit 200 Lit 300 Lit 400 Lit 500 Lit GLASS TOP 100 Lit 200 Lit 300 Lit 400 Lit
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For other locations delivery will be free upto 20kms. From the nearest branch of
courier.
For outside 20kms, delivery charges will be extra @ Rs. 7/- per km. Up and down on
per unit basis.
All entry tax and octrol if any will be extra as applicable. The above prices are inclusive of stabilizer prices. Charges for Five-year warranty are included in the above prices. 100% payment in advance from the retailers in the form of DD drawn in favour of
Voltas Limited Hyderabad Unit and payable at Hyderabad for Dadra Billing and at New Delhi for local billing.
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GUJARAT CO-OPERATIVE MILK MARKETING FEDERATION LTD. ANAND PRICE WORKING OF AMUL ICE CREAM
Trade P/Pcs Trade P/Box MRP
Packing
Name of product Vanilla Straw Berry Butter scotch Kesar Pista Kaju Kishmis Chocolate Choco Chips Mango Litchi Black Currant Santra Mantra Anjir Rosted Almond Rajbhog Fresh Straw Berry Kesar sundae
Packing 24x50 ml 24x50 ml 12x100 ml 12x100 ml 12x100 ml 12x100 ml 8x100 ml 8x100 ml 8x100 ml 8x100 ml 8x100 ml 12x100 ml 8x100 ml 8x100 ml 8x100 ml 6x100 ml
MRP WD Trade 4.13 99.00 5.00 4.13 99.00 5.00 10.73 128.76 13.00 12.38 148.56 15.00 10.,73 128.76 13.00 9.90 118.80 12.00 12.38 99.00 15.00 12.38 99.00 15.00 12.38 99.00 15.00 11.48 12.38 15.00 12.38 99.00 15.00 12.38 99.00 15.00 14.85 118.80 18.00 14.85 118.80 18.00 12.38 99.00 15.00 12.38 74.28 15.00
Price to Price to
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FAMILY PACKS
Name of product Vanilla Straw Berry Butter scotch Kesar Pista Kaju Kishmis Chocolate Choco Chips Date with honey Van Magic Choc Van Magic straw Pineapple
Packing 500ml 500ml 500ml 500ml 500ml 500ml 500ml 500ml 750ml 750ml 500ml
Price to Trade 28.88 28.88 49.50 49.50 49.50 49.50 49.50 53.63 49.50 49.50 28.88
MRP 35.00 35.00 60.00 60.00 60.00 60.00 60.00 65.00 60.00 60.00 35.00
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PARTY PACKS
Name of product Vanilla Straw Berry Mango Chocolate Kaju Draksh Butter Scotch Litchi Choco Chips Kesar Pista Tutti Frutti Black Currant Pineapple
Packing 1 litre + 250ml free 1 litre + 250ml free 1 litre + 250ml free 1 litre + 250ml free 1 litre 1 litre 1 litre 1 litre 1 litre 1 litre 1 litre 1 litre
Price to Trade 53.63 53.63 82.50 82.50 82.50 82.50 90.75 90.75 90.75 82.50 99.00 53.63
MRP 65.00 65.00 100.00 100.00 100.00 100.00 110.00 100.00 110.00 100.00 120.00 65.00
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STICKS
KULFI
Name of product Mawa Malai Kulfi Magabite cone Sahi Badam Kulfi Sahi Pista Kulfi CONES
Name of product Chocolate Cone Butter Scotch Cone Butter Scotch Cone Jr.
MRP WD Trade 11.48 12.38 15.00 11.48 12.38 15.00 5.36 5.78 7.00
Price to Price to
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FUNDOO
Price to Price to WD 7.65 9.18 10.71 11.48 Trade 8.25 9.90 11.55 12.38
CANDY
Price to Price to
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s.no 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
HADF Status
Follow-up Visit
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FFR Signature
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