Module Title: International Corporate Etiquettes & Leadership Skills Program: BBA Term: V Credits: 2 Instructor: Student Learning:

Learning Hours Contact 25 Guided Study 15 Assessment 10 Total 50 Module Aim This course is designed to make a student aware of the global culture in the corporate world. The module shall focus on the teaching of globally accepted corporate etiquette and developing effective leadership skills. Module Objectives/ Learning Outcomes After completing this course, the students will have learnt about the personality traits required to be better acclimatized in a global corporate culture. The future managers would be taught how to be good leaders with the understanding of effective leader vs. efficient leader. Teaching and Learning Approach Students will learn through a combination of face-to-face contacts and guided study. Personal contact sessions will include case study analysis, simulation exercises, role play, problem solving, and presentations. Guided study will include preliminary text readings (defined by lecturer). Additional material will also be emailed by presenters. Indicative Content Following set of topic will help to achieve the learning outcomes. S. No. No. of Lectures (42)

Topic Personality Traits with SWOT and Importance of Social Etiquette

Covers: i) Meaning of Personality ii) Meaning of Traits iii) Importance of SWOT and implementing its results. Social Etiquette, importance and various kinds of social etiquette. i) Meaning and Definition of Creative Thinking ii) Difference between critical thinking and creative thinking iii) Importance of Critical thinking iv) Techniques of creative Thinking v) Activity : 1. Make Posters for Class

Creative Thinking

2. AD Mad Show 3 i) Meaning of motivation ii) Kinds of motivation iii) Inward and outward motivation iv) Importance of maintaining motivation i) Meaning of goal setting and Planning Goal Setting, ii) Importance of goals in life and career Priorities and setting iii) Why planning is important in Planning implementing i) definition of leadership ii) types of leaders iii) theories of leadership iii) Leadership leadership style iv) attributes of leadership i) Meaning of communication ii) Various kinds of it iii) Communication Cross Cultural across states and nations iv) Escaping Communication culture shocks v) Role plays and Movies i) Meaning of culture ii) Difference between culture and traditions iii) Culture Discussions on different dresses, food, Diversity greetings, culturally socially-accepted etiquette i) Resume writing format, covering Resume and covering letter letter writing format, sample of resume and covering letter, resume writing writing i) Fundamentals of an organic team, Organic team characteristics of an organic team and building organic teams. Definition of Attitude , Types of Attitude , Attitude formation , Attitude change , Definition of Attitude and behavior, Behavior modification , behavior environment effect on behavior , Types of behavior Students will be assessed in the class with the help of Extempore, class Assessments assignments and group discussions. . Motivation Skills 4

10

11

References :

1. Handbook of Personality Development by Daniel K. Mroczek, and Todd D. Little (Paperback - Apr 26, 2006) 2. The Development of Personality (Collected Works of C.G. Jung Vol.17) by C. G. Jung, Gerhard Adler, and R. F.C. Hull (Paperback - Oct 1, 1981) 3. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri, Micah Solomon, and Horst Schulze 4. Business Class: Etiquette Essentials for Success at Work by Jacqueline Whitmore (Hardcover - Jun 30, 2005) 5. The Stress Management Handbook: Strategies for Health and Inner Peace by Lori A. Leyden-Rubenstein (Paperback - Jan 11, 1999) 6. The Time Trap: The Classic Book on Time Management by Alec Mackenzie, and Pat Nickerson (Paperback - Jun 17, 2009)

7. Six Thinking Hats by Edward De Bono (Paperback - Aug 18, 1999) 8. Chicken Soup for the Soul: Count Your Blessings: 101 Stories of Gratitude, Fortitude, and Silver Linings by Jack Canfield, Mark Victor Hansen, Amy Newmark, and Laura Robinson (Paperback - Nov 3, 2009)
______