Easy Setup Guide

Root Server
Fast and straightforward Root Server setup!

Your 1&1 Root Server Package

Fast, safe, straightforward and secure server hosting is at your command with your 1&1 Root Server package. Plus, you have what you need thanks to 1&1s version of Linux. This legendary Open Source software has been specially modified for maximum speed and stability. Our resources also include in-depth FAQ which can be found in your 1&1 Control Panel.

Notes for Easy Reference

Control Panel Details
Login Account number Password

https://admin.1and1.co.uk

Server Details
Master password Plesk login

1&1 E-mail Details

E-mail address Mailbox name Password Incoming mail server (IMAP) Incoming mail server (POP) Outgoing mail server

imap.1and1.co.uk pop.1and1.co.uk smtp.1and1.co.uk

Please store this data carefully and protect it from unauthorized access.

1&1 Control Panel Secure Online Management!

The 1&1 Control Panel, a simple, user-friendly interface, makes web hosting accessible. Log in to the SSL-encrypted administration tool using https://admin.1and1.co.uk with your account number and password.
Customer Data Your customer number and an individual package number are here. Please have these handy when calling support.

ADMINISTRATION All the features and tools in your package are displayed clearly on this access page.

Security Make sure to keep the information in your package safe by always ending a session with the Logout button.

Getting There Quickly Go straight to what you came to the Control Panel for, with the most frequent tasks list.

Help Questions? Use this section if you would like help setting up your package or to learn more about a subject.

Features One-click access to the features and tools in your package helps you

ACCOUNT You can manage your customer account with 1&1, read special offers and news, and earn money as an affiliate.

Get More Enhance the capabilities of your package with extra items or by upgrading. Click on an item to find details and prices.

Info Keep track of this package's billing and administration issues. You can also reach the downloads section and find software licenses here.

Welcome to Your 1&1 Root Server Package

Thank you for choosing 1&1s feature-rich Root Server package! Once youve made it through these pages, you will know how to configure and maintain your 1&1 Root Server using Plesk. Adding on domains to your package will be a breeze with this guide. Everything you need for a quick and easy start is presented here, including useful hints and tips, which make server administration secure and simple. The 1&1 team is delighted that you have joined the community of over 4 million valued customers. You are now part of a community, which will continue to grow, bringing you the latest technology at the most competitive prices.
Andreas Gauger 1&1 CEO

1&1 values your business and hopes that you will enjoy being an important member of the 1&1 Internet community.

1&1 Dedicated Server Hosting: Fast, Reliable, Powerful!

Learn how to use the 1&1 Control Panel to Manage your server Set up your domain name
Whether you are a beginner or an expert, youll find a lot of useful information, tips and tricks in 1&1s Easy Setup Guides.

1&1 Your Perfect Internet Partner

1&1s aim is to provide customers with the highest quality products at the most competitive prices.

State-Of-The-Art & Incomparable: The 1&1 Data Centres

Your Root Server will be hosted in ultra modern, high-performance Data Centres. We are able to provide you with state-of-the-art operations and

As a member of the United Internet network of companies, 1&1 has formed strong partnerships with major global players such as Microsoft and Cisco Systems . Whatever your Internet needs are, 1&1 can offer you innovative ideas and tailor-made solutions.

maximum accessibility at all times. So, you can sit back and relax as more users will be able to receive your data, faster.

For over a decade, 1&1 has become one of the most established global Internet leaders. 1&1s excellent reputation in the market has been built on longstanding relationships with customers, business partners, and employees.

1&1 Data Centre

Contents

Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Important Security Information The 1&1 Control Panel Server Administration Domains Remote Server Access with SSH Server Administration with Plesk Server Backup 1&1 User Data 0 8 9 10 13 19 21 25 26

More Products from 1&1 1&1 Services and Support

27 28

Not all features described here are available in every package. More information about the specifics of your package, as well as other 1&1 packages, can be found at http://1and1.co.uk.
Copyright 2005 1&1 Internet Ltd. All Rights Reserved. Reproduction in any manner whatsoever without the written permission of 1&1 Internet is strictly forbidden. Trademarks used in this Handbook: 1&1 Internet is a registered trademark of 1&1 Internet Ltd.; Microsoft, Windows, and Internet Explorer are registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group. Linux is a registered trademark of Linus Torvalds. RED HAT is a registered trademark of Red Hat, Inc. Netscape is a registered trademark of Netscape Communications Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. 1&1 Internet disclaims any proprietary interest in trademarks and trade names other than its own.

Important Security Information

1. Important Security Information

Administrators Responsibility As the administrator, you are solely responsible for all aspects of security for your Root Server. This means you are liable in the event of misuse and any resulting damages or costs. Server security is vital in web hosting, especially for Internet servers. Everyday, web servers are attacked by hackers and viruses. 1&1 Root Servers come with state-of-the-art security software at the time the order is filled. However, faulty or outdated security components can leave your system exposed to hackers and viruses. The installation of additional programs and daemons can also endanger your server. Please refer to the applicable provisions in the 1&1 Terms and Conditions, which address these issues. Information on server security and security updates can be found at http://faq.1and1.co.uk. 1&1 Root Server Default Settings Your Root Server is not protected by an external firewall. Without an external firewall you may use any Internet services you choose. Before doing so, take sufficient security measures to protect your server against attacks from hackers or viruses.

Firewall Installation To protect your Root Server from abuse, you can use packet filtering. This is used to permit or block connections to your server. IPtables is a free packet filtering program for your Root Server. For further information visit http://www.iptables.org.

Data Safety Data loss may occur anytime due to a defective server hard drive or from program or usage errors. To keep your data secure, make regular backups. 1&1 recommends that you use FTP to regularly back up your data. For more information, visit http://faq.1and1.co.uk. If your system is permanently damaged, you can have your server re-imaged free of charge. For more information visit the 1&1 FAQs at http://faq.1and1.co.uk.

Keep Your User Data Secure Ensure that your administration password is kept secret. Anyone with administration access can manipulate data or carry out illegal activities in your name.

The 1&1 Control Panel

2. The 1&1 Control Panel

The 1&1 Control Panel, a secure SSL-encrypted customer area, provides a simple, user-friendly interface to configure and manage the settings and options in your dedicated server plan.

Step 1
Access the 1&1 Control Panel from our website at http://1and1.co.uk. Click on Customer Login. Or, log in directly under https://admin.1and1.co.uk.

Step 2
Enter your account number and the password you chose when ordering your package. If you have a domain in your dedicated server plan, you may also use the domain name and your password to log on to the 1&1 Control Panel.

Step 3
If you have one package, the Administration page will be displayed. On the Administration page, go to the Server Administration section. Click on Server Access Data to begin.

Please note: If you have more than one package, each one is listed on the Packages page. Click on the package you would like to work on, to take you to that packages Administration page.

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Server Administrationl

3. Server Administration
Your Server Administration section contains all important data and tools to manage your server. Server Administration Details In the Server Access Data section, click on the menu page items to display the data. Technical Data The technical and access data is valid for your server at the time of delivery or after your server has undergone re-imaging. Changes to passwords, e-mail addresses, or FTP user names are not reflected here. Your server has an IP address, to which all your domains are directed. The server name uniquely identifies your server in the 1&1 Data Centre. Use the server name and server password to access your server. The host status tells you if your server is ready for use.

Please note: 1&1 assigns a server password for use with many types of access. For security reasons, 1&1 strongly recommends that you change your password, the first time you use the tool.

Plesk Plesk is a web-based administration user interface for configuring your Root Server. The access information can be found in this section.

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Server Administration

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Server Access You can establish remote access with the SSH (Secure Shell) protocol and an SSH client (see Chapter 5: Remote Server Access with SSH). Use the access information provided in this section. File Transfer Options To transfer files safely and securely between your Windows client and your server, 1&1 recommends WinSCP. You can find a free version, with documentation, at http://winscp.sourceforge.net/eng/ or in the 1&1 Control Panel under Downloads. With WinSCP you can choose one of the following three protocols for accessing your server: SSH (Secure Shell) protocol, SFTP (SSH File Transfer Protocol), or SCP (Secure Copy Protocol). You can also use WinSCP like an FTP program to upload files

FTP Warning Passwords and other data are not encrypted when transferring data via FTP.

Serial Console Log on to the serial console with this data and access your server, even if networking is down.

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Server Administration

Recovery Tool Restart your server using your SSH access (see Chapter 5: Remote Server Access with SSH) with the command shutdown -r. If this is not successful, or if you are unable to restart the server any other way, in your 1&1 Control Panel go to Server Administration > Recovery Tool. Under Recovery Action, check the Reboot now box. Choose to boot from the hard drive or from a special rescue system. For more information on the rescue system consult the 1&1 FAQs at http://faq.1and1.co.uk. Click on Next. On the next page, check your choice and click on OK to initiate the reboot process. Rebooting will begin immediately. Reboot Warning If used inappropriately, these functions can crash your server and cause data loss. You cannot perform a reset if the server is switched off or shut down.

IP Address Overview You can order up to 8 additional IP addresses and apply an SSL certificate to each within your 1&1 Root Server package. As a publicly limited resource, each IP address must be used for a recognised purpose. A list of your IP addresses is accessible via Server Administration > IP Address Overview. If you have more than one domain name under one IP address, you can reverse map it to one of those domains.

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Domains

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4. Domains
The 1&1 Control Panels Domains section makes adding domains to your Root Server package easy. Order, transfer, or point your domain's name servers to 1&1. Order a Domain

Step 1
Click on Domains. In the tables toolbar, click on New. Check to see if the domain you want is available by typing it into the text field and clicking Check Domain. How do I Select a Domain Name? Choose a name which is memorable or deals with the topic of your website. Type it in and then add a top level domain (TLD), such as, .com, .org, .net, .info, .name, or .co.uk.

Step 2
The subsequent page informs you whether the domain name is available or already taken. If it is taken, try entering a new domain name. If your domain name is available, read and accept the Terms and Conditions. Click on Next to continue.

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Domains

Step 3
When you register a domain name, it is important to provide contact details for domain ownership and administration purposes. These details will be posted in the public database WHOIS. You can use the same details as your 1&1 user data or alternative details, by removing the checkmark at the bottom of the page. Click Next to continue. Depending on your selection, you may have a few additional pages. Use the help text on the page, if you have any questions.

Step 4
On the last page, your order and payment details are summarised. Check that everything is correct and click on Order to finalise your registration. If you discover an error or would like to make any changes, click on the Back button until you reach the area you would like to correct. You can check the status of your domain in the overview table under Domains.

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Domains

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GETTING STARTED

Transfer a Domain You Already Own

Step 1
Click on Domains. In the tables toolbar, click on New. Check to see if the domain you want is available by typing it into the text field. Click on Check Domain.

Step 2
The system recognises that the domain is already registered. Depending on your current web host and the type of domain, one or two options are offered at the bottom of the page. Select the transfer option and agree to the Terms & Conditions. Click on Next.

Step 3
Please provide contact details for domain ownership and administration purposes. These will be posted in the public database WHOIS. You can use the same details as your 1&1 user data or alternative details, by removing the checkmark at the bottom of the page. Click on Next to continue.

Step 4
The last page is a summary of your order. If everything is correct, click on Order to finalise your registration. Or click on the Back button to make changes. Check the transfer status under Domains > Domain Transfer Status.

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Domains

Point Your Domain Name Server (DNS) to 1&1

Step 1
Click on Domains. In the table's toolbar, click on New. Check to see if the domain you want is available by typing it into the text field and clicking Check Domain. Please note: Your current web host will continue to bill you for your domain. A domain hosted elsewhere cannot be used as an included domain in your package.

Step 2
The system recognises that the domain is already registered. Based on your current web host and the type of domain, one or two options will appear at the bottom of the page. Select the option to point your domain to 1&1. Click on Next. This option allows you to use your packages web space and mail system with a domain registered elsewhere.

Step 3
On the next page choose your mail servers. Check the settings of your DNS pointing. If everything is correct, click on Order. Then ask your current registrar to change the DNS entries accordingly so that your domain name points to 1&1s domain name servers. Name Server Settings Ask your registrar to set up only and exactly the two 1&1 name servers named in the process. If you set up any other name servers or fail to use both, the situation could result in misdirected requests for your domain.

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Domains

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Pointing DNS to 1&1 After your current registrar has changed the name servers, it takes 24-48 hours for the information to propagate in the domain name system. In the meantime, we recommend that you upload your website to our web servers to avoid downtime. We check your domains current e-mail settings (MX records) to help avoid e-mail loss. Choose to switch to 1&1 mail servers right away or keep your old mail servers until the new name servers have been distributed in the DNS. Once this has happened, we will notify you by e-mail. Activate your domains e-mail addresses under Domains. Mark the box beside the domain and click on Edit DNS Settings under DNS in the toolbar. It takes up to 48 hours to propagate the new mail servers. During this time, check your e-mail accounts with your old provider and 1&1. Then cancel your email settings with the old provider and use your domain name with 1&1. You can also point your 1&1 domain to another provider if your web host supports this option.

Domain Contact Details (Reg-C, Admin-C, and Tech-C) For ownership and administration purposes, contact information must be provided for a domain name. In the registrant (reg-c) section, type in the person or company you are registering the domain for. In the administrative contact (admin-c) section, use the person responsible for administrative (non-technical) questions such as rights, changes of ownership, etc. Admin-c can be the same as reg-c or a representative of reg-c. All technical domain questions are directed at the person listed under tech-c. By default, 1&1 is the tech-c for your domain, but you can change this to any other person. To change one or more contacts for your domain name in the Control Panel, click on Domains and select the domain by marking the box beside it. In the overview table's toolbar click on the Contact arrow to open the drop-down menu. Select the contact details to be changed.

Advanced Domain Administration Advanced users can point name servers, MX records, or A records to an external web host, if your web host supports this option.

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Domains

Mail Server Settings Upon delivery, your Root Server package is set up to use its mail server as the primary mail exchanger and the 1&1 mail server as the backup mail exchanger. You can change the MX records.. To use 1&1s mail system, please change the MX records under Domains. Mark the domain and click on DNS > Edit DNS Settings. Under Advanced DNS Settings, select 1&1 mail server. To use a different mail server, select the Other mail server option. Enter the mail server (MX record) details of the domain you would like to divert to your local domain.

Editing MX Records You cannot edit MX records if the domain has e-mail accounts in the 1&1 mail system. Delete these accounts prior to changing the MX records. Please note: 1&1 WebMail and other 1&1 mail features only work with the 1&1 mail server. If you change the MX records, they will no longer be available.

You can reverse these settings so that 1&1 WebMail is available again. However, because of the name server entries that have to be made, it can take a few days during the change is propagated throughout the DNS. The 1&1 mail server will ensure that no e-mail is lost during this time.

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Remote Server Access with SSH

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5. Remote Server Access with SSH

Secure Shell (SSH) is a secure protocol which enables you to access your Root Server remotely with any SSH client. SSH provides encrypted, secure communication between the your client computer and the remote server it is connected to via the Internet. Both ends of the client/server connection are authenticated using digital certificates with encrypted passwords. For security reasons, it is not possible to access your server using telnet. In order to connect to your Root Server, you need an SSH client (included on UNIX or Linux machines). To connect to your server from a Windows machine, use PuTTY. PuTTY can be found at http://freessh.org or in the 1&1 Control Panel under Downloads.

Step 1
Start your SSH client (e.g. OpenSSH or PuTTY).

Login Troubleshooting If your password is not recognised, check that PuTTY is set up to use SSH2. To see this setting, go to Connection > SSH > Auth.

Step 2
Enter the server name or IP address. Type in root, as the user name, and the password of your package. The log in information can be found under Server Administration > Server Data in the Technical Data section of your 1&1 Control Panel. Check that no characters are visible on your screen when entering your password (if the password shows, it will not be transmitted securely).

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Remote Server Access with SSH

Step 3
1&1 strongly recommends that you change your password the first time you log in. To do this, type passwd after you have logged in. In the prompt lines which follow, enter and re-enter the password. Once you have changed your password, make a note of it on page 2. For more information on SSH consult http://faq.1and1.co.uk. Take Care of Your Password Make a note or memorise the new password you have chosen. In the event of losing your password, accessing your server even through the 1&1 technicians will be impossible.

Serial Console Using the serial console, you can still reach your server when the network is no longer available. This occurs when your firewall blocks access or your TCP/IP settings are configured incorrectly. Your serial consoles login information is under Server Administration > Server Access Data in the 1&1 Control Panel. Log in to the console server with SSH. Then log in to your server using your user name and password. For more information on Serial Console consult: http://faq.1and1.co.uk.

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Server Administration with Plesk

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6. Server Administration with Plesk

Plesk is a web-based administration user interface. Use it to set up and configure everything on your server: including e-mail, domains, DNS services, and websites physically hosted on it.

Please note: To use Plesk, your Root Server has to have port 8443 open. If this is not open, open this port in your firewall, (DSL) router, or www-proxy.

First Steps with Plesk

Step 1
Retrieve Your Login Data You will find the login link, your user name and password for Plesk access in the 1&1 Control Panel under Server Administration > Server Access Data.

Step 2
Log in to Plesk Click on the Appliance Admin URL to open the Plesk login page. Use the Appliance Admin user and the password.

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Server Administration with Plesk

Step 3
Register Your Product License Register when you log in to Plesk for the first time. Click on the License Manager link and then on Retrieve Keys. You will receive a message that a new license key has been created.

Step 4
Change Your Password Create a new password during your first Plesk session. In the Plesk control panels left navigation bar, go to Server. On the Server Administration page, select Change Password in the Administrator information section, and follow the instructions. Your new password will not be shown in your 1&1 Control Panel. If you have forgotten your password, click on Get Password on the Plesk login.

Plesk Updater The Updater is located in the Plesk control panel on the Server Administration page under Services. This function lets you to easily install updates, install control panel add-ons and upgrade your control panel to the latest release. If you upgrade to a new version of the control panel, you will have to install a new license key. Get the new key under License Manager.

Server Administration with Plesk

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Setting Up Domains If a domain is in your Root Server package, it will be set up in Plesk together with your servers name. If you ordered a Root Server without domains, a dummy domain default-domain.com is set up in Plesk as an example. Plesk. To configure domains, click on a domain name. As server administrator, you can change all settings, but your clients may only do so within the range of permissions that you allow. Setting Up E-mail Use either the local mail server on your Root Server or the 1&1 mail system. Your servers default setting is the local mail setting. Chapter 4: Domains explains how to change this setting. To set up and maintain your own local mail system with Plesk or SSH smoothly, you should be well-experienced with DNS.

If you are using your servers mail system, you can use Plesk to configure your e-mail addresses. Plesk Online Help Click on Help in the left navigation bar of the program. Help contains detailed, context-based help articles for each page. For more detailed documentation, please visit http://www.sw-soft.com.

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Server Administration with Plesk

Manage Clients Accounts, Domains Users, and E-mail Users with Plesk User rights and options vary depending on with which level you log in to Plesk. You are the server admin with full administration rights for server, client, and domain user administration and domain and e-mail setup and configuration. You can establish clients with their own rights to set up domain and e-mail users. Setting Up Clients Add new client accounts on your server. Clients act as resellers and in return may set up domain users, web users, and mail users. As server administrator you can choose their administration rights. You can also allocate IP addresses from the Root Servers IP pool to them.

Setting Up Domain Users Establish domain users under Domains > defaultdomain.com > Domain Administrator. Domain users can manage their websites located under a single domain on the Root Server, maintain all e-mail addresses of their domains, and set up web users.

Setting Up E-mail Users Go to Domains > default-domain.com > Mail to set up e-mail users. An e-mail user can have one or more accounts for one domain.

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Server Backup

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7. Server Backup
Because you are responsible for the safety of your data, it is essential that you back your 1&1 servers data regularly. 1&1 offers to store your server backups on our backup server using FTP. Our Backup Servers contain a raid system performing a daily tape backup. While you are charged extra for this additional service, there is no charge for the traffic incurred this way. To order 1&1 Server Backup, click on Order.

Setting up your backup access will take about an hour. You will find the Server Backup access data in the 1&1 Control Panel. Go to Server Administration > Server Backup. For detailed information on how to backup your data, please refer to the 1&1 FAQs at http://faq.1and1.co.uk.

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1&1 User Data

8. 1&1 User Data

Account and Administration divide your 1&1 Control Panel into a customer section and a packagerelated section.

Change User Data

Your customer details, which you provided when ordering your 1&1 package, are stored in our database. They appear under Account > User Data. The submenu items allow you to modify your address and e-mail address under User Data, change your password under Password, update your payment details under Credit Card Details, and subscribe to receive our 1&1 newsletter under Newsletter Settings.

Please note: Your name and/or your company name cannot be changed online. To change these, please fax or mail us a request.

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More Products from 1&1

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9. More Products from 1&1

Instant Domain Registration eShops

If you wish to register a domain, you can do so directly on the 1&1 website. 1&1 Internet Group is a fully accredited registrar with over 5 million domain names registered, directly processing your registration in real time at a competitive price. Alternatively, you can transfer your domain name from any other provider to 1&1 free of charge.

Would you like to offer your products and services via the Internet without having to develop an expensive and complicated eCommerce application from scratch? Then 1&1 eShop packages are the right solution for you. 1&1 eShops solutions are powerful yet inexpensive, simple to use and include 1&1 web space. Updates and enhancements are automatically applied to the program by our developers.

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1&1 Services and Support

10. 1&1 Services and Support

If you need any information on products, features, prices or technical support, our professional in-house customer service team will be pleased to help.

FAQ
You will also find the answers to lots of questions in the FAQs on the 1&1 website at http://faq.1and1.co.uk/server, or in the Control Panel. The FAQs contain lots of interesting tips and information.

Customer Service Phone Numbers

If you need information about products, features or prices, the customer support team will be glad to answer any questions you may have regarding 1&1 services (24 hours a day, 7 days a week). Just call 0871 641 21 21.

Support by E-mail
Do you need help? Our customer service team is always ready to answer your questions by e-mail. When logged into the Control Panel, click Help & Contact top right of the Administration page. There, you will be provided with instant help on several topics. If you cannot find an answer to your question, click on Contact Form and enter your question in the entry field and submit it to us. Alternatively, you can write an e-mail to support@1and1.co.uk. When writing to us directly, please provide your account number and domain name. Please try and be as specific as possible regarding any error messages or problems. This will speed up the handling of your questions.

Free Unlimited Express Support

At 1&1, excellent service and support is provided at all times and without question. The 1&1 customer service team is dedicated to resolving any problem that you may encounter.

Address
1&1 Internet Limited Aquasulis House 10-14 Bath Road Slough SL1 3SA Phone: 0871 641 21 21 Fax: 08450 762205