1

Technical Proposal & Write

Up

On

Learning Management
Solution

For

(Client)
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Seller Restrictions
This data shall not be disclosed and shall not be
duplicated, used, or disclosed in whole or in part for
any purpose. If a contract is awarded to HCL as a
result of or in connection with the submission of this
data, the client or prospective client shall have the
right to duplicate, use, or disclose this data to the
extent provided in the contract. This restriction does
not limit the client’s or prospective client’s right to
use the information contained in the proposal if it is
obtained from another source without restriction. The
data subject to this restriction is contained in all
marked sheets.
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HCL PROFILE

HCL Infosystems Limited is one of the pioneers in the Indian IT market,

with its origins in 1976. For over quarter of a century, HCL has
developed and implemented solutions for multiple market segments,
across a range of technologies in India. HCL has been in the forefront in
introducing new technologies and solutions, now HCL is amongst the
top 20 business houses in India with 14000+ employees spread across
38 countries and revenue of around 14 billion US dollars.

HCL Infosystems Ltd. is the Internet Infrastructure initiative of the HCL

group, India’s premier information technology group. Through the
pioneering presence of the HCL group companies the vast experience
of the markets, HCL Infosystems has propelled itself to the path of
“Total Technology Integration”.

HCL Infosystems has established state-of-the-art ATM / Frame-Relay IP

based network infrastructure across 43 cities in the country and offers
an entire range of managed services. Its portfolio of services includes
Virtual Private Networks (VPNs), Broadband Internet access; Hosting
Co-location Services; Designing and deploying Disaster Recovery
solutions and Business Continuity solutions; Application services;
Managed Security services and NOC services.

All these services are delivered with a turnkey approach that includes
delivering Infosystems’s core services, third party hardware and
network provisioning, maintenance activities and project management.

HCL Infosystems comes with the promise of delivering the committed

‘Quality of Service’ backed by significant investments in infrastructure,
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network management solutions and its round the clock centralized

Customer Support Call Center. This holds even more when we consider
the leverage Infosystems draws from its parent company’s
unparalleled experience in networking.

LIBRARY MANAGEMENT SOLUTION

HCL Infosystems Limited is providing one of the leading library

management solutions (LMS) in the global market. Our LMS is designed
on all international standards like MARC-21, UNICODE, SIP/SIP2, etc.
LMS is completely user-friendly menu driven interface, online help,
complete and elaborative help documentation, online downloading of
bibliographic details, sharing of database or bibliographic details with
international or national libraries based on international standards like
ISO 2709, Z39.50, etc. HCL is also can provide solutions like RFID
based security and circulation including drop box, self check-out
station, EAS Security Gate; biometric based access or simple barcode
based circulation system. The same LMS solution can be used for the
digital library also; any digital format document can be attached with
the proposed LMS. HCL also have dedicated a software for the
management of the digital library, where simply scanned images or
any e-documents like .pdf, .avi, .mp3, .mpeg, etc. WE BELIEVE IN
PROVIDING 100% SOLUTION FOR A LIBRARY.
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HCL’s Customer Support

We have the highest regard for our esteem customers, and to meet
this, we have geared up ourselves with following services across the
country:

• We organize customer’s meets all over the country to have the

first hand interaction, which enable us to interact with our
customers and review their feedback one to one. We also strive
to improve our services standards for more customer
satisfaction.

• We have the key-client concept, where in we constantly monitor

the upkeep of our products, being used for achieving highest
level of service standards. The parameters governed by this (viz.
Up-time, Preventive Maintenance Schedule etc.) are appraised by
specialized team at the regional office and Head office. Further,
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these clients are provided with an Up Time Certificate

authenticated by the respective user department and these are
sent by the President & CEO himself.

We have across the country –

Number of Machines 50,000 (All products including

photocopier)
10,000 (Telecom products alone)
Number of Software 1,000
Solutions
Number of Professionals 14,000
Number of Trained 5,000
Engineers
Number of Offices 170 cities
Number of Service Centres 360
Customer Satisfaction 9 out of 10 *
ISO Certification ISO 9001:2000 & ISO 14001:2004

* Survey done internally by HCL Infosystem directly to its customers.

With trained engineers around 360 locations around India, we are able
to provide better customer support and reach well above the industrial
customer satisfaction level standards.

HCL is itself synonymous with customer satisfaction, we are proud to

offer the best solutions and services anywhere in India.

The best in the “Corporate Users expectation and Satisfaction

Survey 2003” - Voice & Data Magazine.

HCL has been ranked No.5 among India’s Top 5 groups impacting
the dynamics of the IT Industry - DataQuest

“The Most Responsive Company, 2005”– IT Hardware Category by

the Economic Times - Avaya Global Connect
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HCL’s Presence in India

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Introduction
Wizdom Web is an e-learning platform that help organizations to achieve their
competitive advantage with dynamic efficiency. The objective of this product
is to assist Corporations and Institutions to incorporate a comprehensive
learning system in their training and education programs.

Whether you're starting a departmental pilot or rolling-out a global-learning

initiative, the Wizdom Learning Management System (LMS) offers everything
you need to deliver and manage live, self-paced, and blended learning, as
well as assessment and certification training programs-right from your
learners' desktops.

Our powerful, 100% web-based LMS makes e-Learning easy. There’s no need
to install software and no interruptions to your everyday operations. This fully
outsourced LMS helps you manage the entire learning process-from enrolling
learners and tracking their progress to delivering tests and reporting costs.
Wizdom combines user-friendly design and mission-critical reliability with all
the functionality you need to ensure:

Wizdom is a software package that automates training. It is a scalable,

robust, and flexible platform for managing both instructor-led and elearning
activities, resources, curriculums, and courseware catalogues across the
enterprise. The product is an end-to-end fully integrated learning solution
that enables customers to manage their entire training.

Wizdom is fully compliant to leading international standards like SCORM, thus

giving you the flexibility of choosing content from any of the third party
vendors. It is built on flexible architecture and hence can be easily
customized to meet your specific requirements. The smooth transition of all
functions will let you get on with business as usual!

Robust Architecture
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Wizdom v1.2 is built on flexible and robust architecture, which has five main
components

1. Learning Portal
2. Learning Management
3. Knowledge Base Management
4. Collaboration Item Management
5. User Management

The concept is really simple. Learning Portal is the front end of the system,
and provides the complete overview of the available and assigned courses,
collaboration sessions, progress report and other learning items.

Learning Management helps instructor or administrator define and structure

the learning paths as per individual learner or group requirements.

Knowledge Base and Collaboration Items Management enable authors and

instructors to add and configure content, and collaboration tools like Chat,
Whiteboard, Discussion Forum, Newsgroups, Surveys etc.

User Management helps administrators to manage the users of the system,

their roles, groups, grades, and skill sets.

The Learning Portal

For the learners, Learning Portal is the first point of contact in the system.
With its clear structure, it provides an intuitive and friendly environment to
the learners.

System Snapshot
Learner can see the courses assigned to her, and the courses she has
enrolled in. She can also view briefs on the upcoming collaboration events.
The Quick Links on the learner portal help learner quickly access all the portal
features.
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Access Catalogue
Features List Learning Portal provides access to the
Learner Portal
• Searchable Course hierarchal course catalog. With an easy to
Catalog use search feature, learners can look for
• Buy, and study courses
online courses on any particular topic. Clicking
• Conduct self gap-analysis, on a course will display the
and view system
complete description. The course can be
• generated course plan to
fill skill gaps added to the shopping cart, and bought
• Report Card online with the online payment gateway.
• Send queries to mentors
using ‘Ask Mentor’
• feature Activity Report
• Integrated Message Board
This provides the personalized report to
• Participate in Discussion
Forums the learner, where she can see the details
• View assigned homework, of the progress made in current and
assignments,
• upcoming exams and completed courses. History of skill, and
events online grade progress along with a comparative
• View Newsletter,
analysis is also made available to the
Announcements, FAQ’s or
• participate in Surveys learner.
• Participate in virtual
classroom sessions
• using tools like live chat, Personalize Learning Portal
audio and video The learning portal’s language, skin and
• conferencing, and shared
options can be customized for different
whiteboard
• Manage tasks and user roles, and at individual levels also to
reminders using ‘My match personal preferences.
• Tasks’ feature
• Auto reminders
• Upload, share & manage Learning Management
files
Learning Management module provides a
convenient platform to the administrators and instructors to structure the
learning plan (LP) for different users, and to organize these learning plans in
logical units for different categories of users.
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Flexible Structure

To efficiently deliver training to the workforce with diverse needs, its critical
that your platform provides flexible Feature Continues…
course delivery options. Wisdom Content and Knowledge
Management
provides you complete control over • Create Learning plans for
the learning plan. You can create a groups or individuals
• Supports various kinds of
hierarchal LP and attach any kind of
learning content
content, such as SCORM 1.2 courses, - SCORM 1.2 conformant
courses
WBTs, ILTs, Reference Material (PDF,
- PDF, PowerPoint, Word
PPT, Documents, Audio or Video Documents,
• HTML, Audio, and Video Files
Files), or Assignments. You can also
- Assessment Engine,
attach any item, such as Chat, Create adaptive tests
Whiteboard, Offline Course, - Assignments
- Reference Links
Discussion, Assessment, and • Track ILT scores
Reference Material to the LP nodes. • Assign skills and
competencies to various
course items, for automated
Individualized Learning skill gap analysis Publish
courses to catalog
To offer targeted learning to the • Group courses together in
workforce, the system must analyze libraries, and assign cost for
library or for individual
the objectives of the chosen course
courses
against the learners knowledge level. • Supports multilingual courses
Wisdom Web does this for the course • Facilitates import and export
to XLS files
chosen by learner, and configures the
course structure to match learner Collaboration
• Virtual Class Room
needs. When a course is completed, • Discussion Forum
Wisdom Web automatically updates • Surveys, and Quizzes
the skill records for the learner. • Announcements
• FAQ Lists

Adaptive Learning
Different learners have different learning curves, and the system should
support all learner types. With Wisdom, you can configure the LP to adapt to
learner’s style based on learner performance in different course units.
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Feature Continues…
Skill Gap and Performance Structured Offering
Analysis
• Create comprehensive LP’s can be structured into courses, and
matrix consisting of job distributed to target group of learners.
roles, skill sets, and
competency Once you create a base LP, you can edit
requirements. and save different versions of the same to
• Assign skill set and
be offered to different categories of
competency level to
learning units. learners. You can configure the courses
• Self analyze skill gap, and for them to added in catalog, or to be
take system suggested
course plan to bridge directly assigned to a group of learner.
gaps.
• Enable managers to view Collaboration Tools
and verify self analysis
done by team
• Analyze pre and post There is no doubt that when compared to
assessment scores to conventional means of training, elearning
conduct performance
analysis offers innumerable advantages. However,
it lacks two fundamental features of
Assessment
conventional classroom training...
• Create multiple types of
questions, such as MCQ,
MMCQ, FIB, True and False
- Lack of interaction between teachers,
etc.
• Attach images, or other and students.
files with questions or - Lack of peer pressure.
answer options
• Give assessments in
training or evaluation Wisdom plugs these gaps with highly
mode.
• Tag questions with custom interactive collaboration tools.
parameters Virtual Classroom
• Configure assessments to
Schedule sessions, select and invite
pick up questions from
question bank based on learners to participate. Use features like
specific parameter values.
chat, audio and video conferencing over
• Give assessments in
timed or non-timed mode Web, share whiteboard, application
sharing to conduct live training session.
Administration
• Create roles, groups, and Record and playback sessions for later
accounts for users reference.
• Create multiple client
interfaces
• Manage course catalog for Discussion Forum
multiple clients
• Manage user registration
requests
• Manage enrollment policy
Manage online shopping cart
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Launch course specific or general discussions. Upload files along with

discussion thread to make it more meaningful. Monitor the discussion forum,
and control who can participate in it.

Survey Create easy to complex surveys with multiple question types using
inbuilt tool. Make time-bound or open surveys, and generate reports to
analyze survey results

Announcement/News Group
Post announcements and catalogue then in different categories. Provide
access rights to different user roles to post and manage announcement.

Knowledge Management

Content Management
A part of Knowledge Base System, Content Management allows you to create
content categories, and define content types to be used in the system. It has
powerful features to upload and store content in reusable format, and in
different versions. With easy-to-use search feature, the authors can quickly
look for content to be used in their courses.

Assessment Creation
Assessment of knowledge is critical to any learning process. Wisdom provides
a powerful in-built assessment generation tool. Authors can pick and choose
from a vast array of questions types, which include MCQ, MMCQ, Fill in the
Blanks, Match the Following, Drag-Drop, Hot-Spot etc. Features like
Randomize Questions, Adaptive Testing enable the author to test learner
knowledge more effectively. All the test scores are stored for generating
learner progress reports.

User Management

Most organizations overlook the HR aspect of the learning platform while

implementing it, which results into increased budgets, and delayed
installations, and hence reduced return on investment. The learning system
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must be able to adapt to your organization hierarchy, and also synchronize

with your existing resource Management system to avoid maintaining
redundant information.

Wisdom gives you the complete flexibility to defines roles, and groups for
your workforce, and to import data from other database systems. It has also
been tested with leading resource management systems to check for data
importability.

Virtual Class Room

A LEARNING SOLUTION THAT’S HOLISTIC

There’s very little doubt that when compared to the conventional means of
training, e-learning has innumerable advantages. The most important of
which are the savings of time and cost. The mantra is:
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With training solutions that enable your employees to learn in the office or on
the move, e-learning is fast becoming the ideal choice for the convenient
learning process of today.

But the e-learning courses as we know them, lack two very fundamental
features of the conventional classroom course –

- No interaction between teachers and students.

- No sense of peer pressure.

Lack of these features prevents elearning from becoming a complete learning

experience. This is where Wizdom Room comes in.

How does Wizdom Room work –

Using our web based interactive wizard schedule a session and add students
who would attend the session. The mails will automatically go to all the
students who have been invited.

On the appointed time, you can launch the session, and students would join
the session from their college/home/office by simply clicking on ‘Launch
Session’ link. There is no need to download any software prior to joining the
meeting.

Once a session starts, live session can be shown to all the students using our
Video tool. Video size is easily configurable and can be set as twice the size of
what is shown here. Pre-recorded video can also be shared with the users.

You can also talk to students and interact with them to solve their queries
using the Audio tool.

Other interesting features are –

Students can also interact with each other and the mentors with help of chat
tool. Mentors can answer all the queries of the students over here.
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Another feature of the software is whiteboard – which can be used to explain

certain queries and also be used to draw diagrams etc, which can further
clarify the doubts of trainees. PowerPoint presentations, image files, PDF files
etc can also be uploaded on the whiteboard – thus if you already have some
study material then it can be easily plugged into Wizdom Room.

Poll is another interesting feature, with the help of which the asst. surgeon
can conduct polls on the fly and can know the opinion of the trainees on any
particular matter.

One of the best features of the software is that the entire

session is recorded on the server.

Thus, a student according to his convenience come to the website and attend
the session – audio, video, Whiteboard and chat interactions are all recorded
in the central database for future reference.

All the sessions are completely indexed and thus can prove to be a very
useful library

FEATURES AND BENEFITS OF Wizdom Room

FEATURES
Virtual Collaboration Environment
Knowledge Management System
ADVANTAGES
 Communicate live to any number
of people using Audio & Video
Tools.
 Make Presentation, Share Word
Documents, Excel Sheets, Images
and whole lot of other information.
 Attend Polls on the fly.
 Give Live Multimedia Tests
 Interact via Chat Tool.
 Draw on whiteboard to express
yourself better.
 Automatic Repository Creation
 Support for Meta tagging of
sessions on the required
parameters
 Flexibility to Integrate with
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Web Based Management System
Built on Flash Communication
Server
Existing Structure.
 Extensive Search Facilities on
Various Parameters.
 Provide all users with Tools and
Information that fits their role and
preferences.
 Control the entire e-Technology
platform from an intuitive web
based interface.
 Highly robust and flexible
development platform, giving you
peace of mind and low cost
support system.
 Built on platform independent
technology

Maintenance and Support Services

Overview

WiZDOM customers may select on an annual basis from three levels of

maintenance support services. Pricing and the scope and details of
maintenance support services vary with the level selected.
Maintenance support services address the Customer's questions about
the operation of WiZDOM and the Customer reported malfunctions of
WiZDOM.

Service Levels

Bronze, Silver and Gold are annual maintenance and contracted

services levels consisting of different Service Types, Service Hours,
Escalation Elapsed Times, and Pricing. Maintenance support service
levels entitle Customer to contact WiZDOM Team with questions about
the operation of WiZDOM and with reports of WiZDOM malfunctions. To
know more about details about service levels, and associated costs,
please refer to the attached support and maintenance document.

Project Execution Details

System Deployment
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For deployment, following process will be followed –

1. An extensive walk-through of the system will be given to the

client, and the expected customizations will be recorded
down.
2. After understanding the client’s requirement a customization
document will be presented to the client, and a sign-off on the
same will be taken.
3. Upon receiving the sign-off on the document, customization
as per requirements will be carried out.
4. The finished product would be presented to the client for
evaluation.
5. Upon sign-off on the finished solution, the solution will be
deployed on the hardware provided by the client.
6. Usage training will be conducted for the client’s team to
familiarize them with the solution.

Quality Assurance

HCL will start implementing the customized solution in a phased

manner. Timelines will be drawn between the development and
implementation schedule. HCL will notify in advance the scheduled
implementation date of a component so that the client is prepared to
depute any concerned personnel if necessary and make available the
required resources and information.

ACTIVITIES

• Preparation of the Test Environment

• Transfer of Developed code to the Testing Environment
• Integration Testing
• System Testing
• User Acceptance Testing
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OUTPUT

• Tested code that meets the standard

• System sign off by the Client

While these phases are generic, the client retains the flexibility to
modify the above methodology and suggest alternatives that could
guide the software development process more efficiently and
effectively. Provision for customisation of development methodology is
carried out during the Requirement Analysis phase of the project.

Change Management

If a change request is made after a client approval is taken on any

deliverable, then we follow the Change Management process as
described below to manage the change request –

Change Management Steps

1 The client sends us the request for change
2 The PM (along with the team) estimates the scope of work
3 The scope of work being reviewed with the client
4 Based on the effort estimate a revised cost and timeline is
submitted to the client
5 Client acceptance
6 Incorporation of change

Project Details

Based on our understanding of (client) requirement from an online

education platform, HCL confidently proposes its solution WiZDOM
Room VCR.

WiZDOM Room VCR is a highly robust, scalable, secure yet cost-

effective e-Learning solution. It is built on flexible architecture and
hence can be easily customized.
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Out of Box Product Features Details

• Live two-way video transmission

• Live duplex voice communication
• Text Chat
• Shared Whiteboard
• Draw shapes or write freehand using digital pen or mouse
• Type text
• Change size, color or font of different objects
• Upload and share different file types (PPT, BMP, JPEG, GIF, SWF,
WAV, AVI and many more)
• Classroom control features, such as Raise Hand, Pass Control
• Restrict audio/video access to the attendees
• Freeze audio/video
• Allows you to record a live session and then play it online later
for other batches
• Administrative functions like schedule class, assign users, create
users etc.

Customization Details

WiZDOM is built on flexible architecture and hence can be easily

customized. Based on our discussion till date following are the
customizations required –

1. Branding Customization – We will customize WiZDOM’s UI so

that the users feel connected with the system. This includes
changing logo, system name, header and footer and choosing
your color scheme.
2. Integration with electronic whiteboard
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Any other customizations in term of adding new features, modifying

existing features or integrating with any other existing IT system such
as HRIS, active directory or payment gateway etc. will be scoped extra.
For cost estimates please refer to commercial part of the proposal.

System Usage Training

HCL completely understands your system training needs, therefore we

organize web based and onsite training program for system familiarity.
To know about the cost attached with this service, please refer to
commercial section of the proposal.
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Hardware / Software Requirement

Following are the User machine requirements:

User Machine
Windows Internet Explorer 6.0 or later, Firefox 1.5 or
later
Linux/Mac OS Firefox 1.5 or later
Processor 500 MHz or greater
RAM 128 MB or greater
Plug ins Flash 8 or later
Internet 64 KBPS or greater
Connection
Resolution 1024*800 (or greater) preferred
Hardware Mic, Speaker, Webcam and Tablet pen
(depending on session / meeting
requirement)

Following are the Server machine requirements:

Server Machine (For system hosted on Client IT Infrastructure)

Operating System Windows 2003 with latest service pack
Web Server IIS 6.0 or Apache
Application Server Flash Media Server 3
Others PHP 5.0, MySQL
Here are the recommendations of our Infrastructure team for
the implementation
 Intel Xeon, 3.4 GHz, 2 way, 4GB, 2X73 GB. The mentioned
configuration is decent for 150-200 concurrent users with
moderate database activity.
 A more in-depth analysis of hardware requirement can be
done after understanding your business model in greater
details.
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Commercial Proposal

On

Learning Management
Solution

For

(Client)
 24

Commercial Implication for the Virtual Classroom

No Particulars Prices
Rs.50,000.0
1 Initial Setup Fee (one time) 0
Rs.1,07,350
2 Server Fee (Per Annum) .00
Per Client Fee - Client Hosted Solution (Per Rs.11,300.0
3 Annum) 0
Rs.18,645.0
4 Per Client Fee – Hosted Solution (Per Annum) 0
Rs.1,71,50
Total A 0.00
Other Cost Items
Rs.28,250.0
5 Integration with electronic Whiteboard 0
Rs.22,600.0
6 Branding Customization 0
7 System Usage Training for 3 hours session Rs.2,825.00
Rs.47,500.
Total B 00

Terms & Conditions:

• Delivery: 6-8 weeks from the date of receipt of the PO and
payment.

• Taxes: The above prices are exclusive of all local taxes. The
same will be charged extra as applicable by HCL to (Client).

• Warranty: There is a warranty on the solution purchased for one

year from the date purchased. Thereafter, the warranty will
continue to get extended on an annual basis as long as (Client)
continues to renew the Annual Maintenance on an annual and
timely basis from the second year onwards.

• Validity of Prices: These prices are valid for 30 days.

 25

• Force Majeure: HCL shall be under no liability whatsoever on

the occurrence of any Force Majeure event such as war, fire,
arson, industrial action, orders of government or other duly
constituted authority, any natural calamities or Act of God, etc.

• HCL provides the solution to (Client) based on the above

understanding, In case any additional scope of work or legal
licenses or copyright act has to be noticed by (Client) only.

• HCL and (Client) will come into a agreement to fulfil the scope
and when ever there is change in scope mutually will agree and
the same in the agreement as and when it arises.

• Above pricing is for generic softwares. In case of any

customisation in software charges will be taken as per the degree
of customization in the software

Hope the above is in order.

Sincerely,

For HCL Infosystems Ltd.