Professional Documents
Culture Documents
Confidential
TheonlytimeaTataIndicom Phonewontbeaccessible. Pleaseswitchoffyourmobilephonesduringthepresentation.
FRAUDReferenceDataSources
IdentifyingFRAUD
TransactionRecordsAnalysis(e.g.CDR) DiscountComponents DemoPlans HyperLinkingProcessofAnalysis ReferencingagainstsubmittedDocuments CallOutVerification Call Out Verification Onsite/OffsiteInvestigation RegularAccountlevelBillChecks. FraudForums/PartnerCollaborations Fraud Forums/Partner Collaborations CustomerComplaintsAnalysisandInvestigation WhistleBlowers
FRAUDIndicators
RevenueBehavior TransactionVolume Transaction Volume Location Billing Servicesacquired ConfigurationErrors SuppressedCDRs /Billing Suppressed CDRs / Billing ErroneousDataRecords SwitchOverloading g Equipment/SystemOutages
FRAUDDetectionTools&Techniques
RealTimeMonitoringTools ManualProfilingbyTeam g y TestingandSimulation FilteringandNormalizationTechniques SegmentationTechniques Segmentation Techniques ScoringTechniques BashingandTrendingTechniques CaseCorrelations PostValidationMethods UseofAlerts/Alarmsandselftriggered Notifications/escalations
NoBusiness,NoRisks.
Ironically,EveryBusinesssuccessisthecause ofrisk f ik Moresuccess,moremoney,morefraud Easiestwaytoreducefraudistoreduce business Dontlaugh.ThisiswhatmostFCandHR peopledo,unintentionally people do, unintentionally
FraudCategories
FourCategoriesofFraud:
OperationalFraud ComplianceFraud Compliance Fraud FinancialFraud StrategicFraud St t i F d
LevelsofImpact(Fraud)
Likelihood 5. Very high 4. 4 High 3. Medium 2. Low 1. Very Low Impact Very Serious Serious Moderate Minor Insignificant
Financial Impact >100K 51K-100K 51K 100K 25K-50K 6K-25K 0-5K
FraudRootCauses
Policyproblem Peopleproblem Unavoidableproblem p
FraudinRevenueCycleofTelecos FraudinRevenueCycleofTelecos
SalesandMarketingFrauds
NetworkOperationFrauds
BillingOperationFrauds
CreditandCollectionFrauds
FraudMitigationStrategies
Mitigation Resources Structure Culture Leadership Person Identified Fraud Risks
Alignment:Framework
Structure
OrgStructure JobDesign Job Design Policies&procedures Governance,InternalControls Governance Internal Controls ManagementSystems,SOPs Central SpecialTaskForce InternalAudit,SurpriseAudit, RegularAudit(Surveillance) LevelsofAuthority
Alignment:Framework
Resources
Strategy:Framework
Leadership
Alignment:Framework
Person
NewEmployeeBackgroundchecks WillingnesstoPunish Willingness to Punish RootCauseAnalysis(Mager&Pipe) Rotation FraudDetection&AnalysisCompetency HighRiskJobs High Risk Jobs ITbreachesthroughFrontline
PossibleGeneralRootCausesforFraud
1. 2. 2 3. 4. "Everyonedoesit." "Itwassmallpotatoes." " ll " "Theyhaditcoming." therevengesyndrome "Ihaditcoming." theequitysyndrome
GENERALSTRATEGIESANDPOLICIES
ClassificationofBehaviors
DisrespectfulWorkplaceBehavior ProgressiveDiscipline ZeroTolerance RecruitmentandSelection Exit EmployeeAssistanceProgram Employee Assistance Program AnonymousHotline CommunicationandFeedback TrainingandEducation FormalComplaintandGrievance
GENERALSTRATEGIESANDPOLICIES
Leadership
1 Leaders act as role models whether consciously 1.Leadersactasrolemodels whetherconsciously orunconsciously 2.Leadersdeterminetheworkingenvironment
SPECIFICSTRATEGIESANDPOLICIES
TheftandFraud RootCauses
Profile: 68 6% no prior criminal record Aged 26 Profile:68.6% nopriorcriminalrecord,Aged26 40yearsold,AnnualincomebetweenRM15k RM30k,2 5yrsofservice RM30k, 25 yrs of service Strugglingfinanciallyorlargepurchases
difficulttimeintheirlives getsoutofhand
Mergerandacquisitionorreorganizationactivity. g q g y
Idonthaveacareerhereattitude.
SPECIFICSTRATEGIESANDPOLICIES
TheftandFraud Prevention
Background checks Backgroundchecks Dutiessegregated A Anonymoushotline h tli Communicatesuccesses Makeabignoisewhendiscovered k bi i h di d Videosurveillanceequipment
SPECIFICSTRATEGIESANDPOLICIES
Violationofconfidentialityorsecurityof companyinformation company information Prevention
SecurityPolicies Ownership of Intellectual Property OwnershipofIntellectualProperty
EmployeerelatedRedflags
QualitiesofanEffectiveFRAUDAnalyst
UnquestionableIntegrity HighlyAnalytical Highly Analytical TrainableandKnowledgeable HighlyMotivated/Self Starter Highly Motivated/SelfStarter CreativeandExploratory Flexible,OpentoDiversityandChanges SystematicandOrganized
Summary
NoHardandFastRule HighlyAnalystDependent CannotbeFullyAutomated C b F ll A d KeepvolumewithinMinimumlevels MaximizeallDataSources MaintainUpdatedReferenceTablesand BackUpRecords DetectionisBESTesp.ifdoneREALTIME Detection is BEST esp if done REAL TIME CapitalizeonPastDetectionsand HistoricalRecords CarefulandmaintainConfidentiality