Professional Documents
Culture Documents
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
4350-X6X
Edition: March 24, 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Photo Jetprinter is a trademark of Lexmark International, Inc. Other trademarks are the property of their respective owners. 2005 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.
4350-X6X
Table of contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Supported memory cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resolution and print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 1-2 1-3 1-4 1-5 1-6
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Power-On-Self Test (POST), sequence. . . . . . . . . . . . . . . . . . . . . . . 2-1 Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Carrier transport service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Maintenance station service check . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Paper feed service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Power service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Control panel service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Self Test menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Printing a test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Releasing plastic latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
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4350-X6X Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 General precautions on removals . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 CD drive bezel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 Paper support removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 Top cover assembly and midframe cover removal . . . . . . . . . . . . . . .4-5 System board bottom cover removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 CD drive with CDRW card and shield removal . . . . . . . . . . . . . . . . . .4-8 System board with card reader card, top cover, and cables removal 4-10 Print engine assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10 Engine card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 Encoder strip removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14 Carrier assembly with belt, cables, and cable clip removal . . . . . . . .4-15 Maintenance station removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16 Printer base assembly and base cover removal . . . . . . . . . . . . . . . .4-18 Exit tray door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20 Locations and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 Engine card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 Card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2 Assembly 2: Print engine, carrier, and electronics . . . . . . . . . . . . . . . . . .7-6 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1 Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-3
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Safety information
The safety of this product is based on testing and approvals of the
original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.
Consignes de scurit
La scurit de ce produit repose sur des tests et des
agrations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilit concernant la scurit en cas d'utilisation de pices de rechange non agres. Les consignes d'entretien et de rparation de ce produit s'adressent uniquement un personnel de maintenance qualifi. Le dmontage et l'entretien de ce produit pouvant prsenter certains risques lectriques, le personnel d'entretien qualifi devra prendre toutes les prcautions ncessaires.
Safety information
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Norme di sicurezza
La sicurezza del prodotto si basa sui test e sull'approvazione del
progetto originale e dei componenti specifici. Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato. Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona pi elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.
Sicherheitshinweise
Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des
ursprnglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung fr die Sicherheit bernommen. Die Wartungsinformationen fr dieses Produkt sind ausschlielich fr die Verwendung durch einen Wartungsfachmann bestimmt. Whrend des Auseinandernehmens und der Wartung des Gerts besteht ein zustzliches Risiko eines elektrischen Schlags und krperlicher Verletzung. Das zustndige Fachpersonal sollte entsprechende Vorsichtsmanahmen treffen.
Pautas de Seguridad
La seguridad de este producto se basa en pruebas y aprobaciones del
diseo original y componentes especficos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. La informacin sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento. Existe mayor riesgo de descarga elctrica y de daos personales durante el desmontaje y la reparacin de la mquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.
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Informaes de Segurana
A segurana deste produto baseia-se em testes e aprovaes do
modelo original e de componentes especficos. O fabricante no responsvel pela segunrana, no caso de uso de peas de substituio no autorizadas. As informaes de segurana relativas a este produto destinam-se a profissionais destes servios e no devem ser utilizadas por outras pessoas. Risco de choques elctricos e ferimentos graves durante a desmontagem e manuteno deste produto. Os profissionais destes servios devem estar avisados deste facto e tomar os cuidados necessrios.
Informaci de Seguretat
La seguretat d'aquest producte es basa en l'avaluaci i aprovaci del
disseny original i els components especfics. El fabricant no es fa responsable de les qestions de seguretat si s'utilitzen peces de recanvi no autoritzades. La informaci pel manteniment daquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui. El risc de xoc elctric i de danys personals pot augmentar durant el procs de desmuntatge i de servei daquest producte. El personal professional ha destar-ne assabentat i prendre les mesures convenients.
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Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed, as well as general environmental and safety instructions. 2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs). 3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems. 4. Repair information provides instructions for making printer adjustments and removing and installing FRUs. 5. Locations and connectors uses illustrations to identify the connector locations and test points on the printer. 6. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems. 7. Parts catalog contains illustrations and part numbers for individual FRUs.
Definitions
Note: A note provides additional information. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution identifies something that could cause you harm.
Preface
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1. General information
The Lexmark 450 Series Photo Jetprinter (4350-X6X) is a small personal inkjet printer designed specifically for standalone portable photographic printing. The printer incorporates a new photo control panel into the cover and has slots to support the compact flash and smart media.
General information
1-1
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6 4 5
1 2 3
Note: The availability of some of these functions depends on your place within the menu you have selected. Press 1 To Scroll through menus or menu options. Change settings on a submenu item. Display the next picture. Start printing. Start a slide show. Start writing to a CD. Note: This button has no effect when you are on the opening screen of a menu. Edit photos. Change the number of copies. Note: This button has no effect when you are on the opening screen of a menu.
General information
1-3
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Press 4
To Return to the previous or beginning screen. Clear the selected preview photo from the list. Note: This button has no effect when you are on the opening screen of a menu. Scroll through menus or menu options. Change settings on a submenu item. Display the previous picture. Select a menu or menu option. Select or clear a photo from the list to be printed. Apply a photo editing feature.
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Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error code table, error message table, POST symptom table, symptom tables, service checks, and diagnostic aids to determine the symptom and repair the failure. Begin with Start on page 2-1. After you complete the repair, perform tests as needed to verify the repair.
General information
1-5
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Acronyms
B/M CCD CIS DBCS DPOF DPS EOF ESD FFC FPC FRU HVPS KB KBps LCD LED LVPS NVRAM OEM POR POST ROM SBCS USB V ac V dc ZIF Bill of Material Charge Coupled Device Contact Image Sensor Double Byte Character Set Digital Print Order Format Direct Print Service End of Form Electrostatic Discharge Flexible Flat Cable Flat Printhead Cable Field Replaceable Unit High Voltage Power Supply Kilobyte Kilobytes per second (usually as Kbps)/KiloBytes per second (usually as KBps) Liquid Crystal Display Light-Emitting Diode Low Voltage Power Supply Nonvolatile Random Access Memory Original Equipment Manufacturer Power-On Reset Power-On Self Test Read Only Memory Single Byte Character Set Universal Serial Bus Volts alternating current Volts direct current Zero Insertion Force
4350-X6X
2. Diagnostic information
Use the error code table, POST symptom table, symptom tables, and service checks in this chapter to determine the printer failure.
Start
Power-On-Self Test (POST), sequence
Press the Power button 1. The light comes on. 2. Lexmark appears on the LCD. 3. The paper feed motor cycles, and then stops. 4. The carrier moves off the maintenance station, and then returns. 5. Progress Bar appears on the LCD. 6. Lexmark appears on the LCD. 7. View and Print appears on the LCD. If the printer completes POST with no errors, go to Symptom tables on page 2-8, locate the symptom, and take appropriate action. If the printer does not complete POST, go to the POST symptom table on page 2-7, locate the symptom, and take the appropriate action. to turn on the printer.
Diagnostic information
2-1
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Error codes
Code 0000 Name NVRAM R/W Description An error was detected in reading or writing NVRAM. Unable to initialize memory General hardware failure (unable to localize failure to a specific system) Unable to verify ROM/Flash contents Unable to program flash memory Action Replace the system board. Replace the system board. Replace the system board.
0001 0002
0003 0200
Replace the system board. Unplug the printer; wait a few seconds, then plug the printer back in and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. Replace the engine card. If the error remains, replace the system board. Replace the print cartridge. Resend the print job.
1003
Failure in initializing DC paper feed system Printhead ID is not valid. The print carrier stopped before all the data was used. A short test detected a short-circuit in the printhead. Unable to program pseudo-random printhead ID
1102 1201
1203
Printhead Short
1204
Printhead Programming
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Code 1206
Description Problem in color TSR circuit; cannot determine printhead temperature A paper system error control failure was detected. The attached communications adapter reports that it is not functional. There is a general CD drive error. The CD drive is unusable.
1207
Replace the engine card. If the error remains, replace the system board. Replace the radio.
2301
4301
Diagnostic information
2-3
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Error messages
LCD title What caused the error Action required to clear error Load paper and press to feed. Press to clear the message. LCD main text
Paper Out
1. Add paper. 2. Press Select to continue. 1. Clear the carrier jam. 2. Press Select to continue. 1. Clear the paper jam. 2. Press Select to continue. Close the cover to continue.
Carrier Jam
Paper Jam
Cover Open
Close the cover to automatically resume job. Automatically clears when print cartridge is detected. Press to restart the alignment process.
Cartridge Missing
1. Install a color print cartridge. 2. Press Select to continue. 1. Ensure the tape is removed from the cartridge. 2. Press Select to retry alignment. (Ink level screen is displayed) Press Select to continue.
Alignment Error
An alignment error occurred, which means tape was left on the print cartridge or a sensor failed.
None
Appears once at the start of printing a page, within a print job, when a low ink error level has been reached in the previous page. These levels are 25% left and 15% left.
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LCD title
Action required to clear error Press to start the job. Press to cancel the job.
None
Appears once at the start of printing a page, within a print job, when a low ink status level has been reached in the previous page. These level is 10% left. Memory card is inserted in the wrong orientation or is damaged.
None
Message goes away when card is removed or inserted correctly. Message goes away when both memory cards are removed. Press to continue the print job, skipping over missing image files.
There is a problem reading the memory card. Ensure that it is not damaged and is inserted correctly. A second memory card has been detected. Please remove both memory cards. One or more images requested by the DPOF file could not be found. Press Select to finish the print job without these images, or the Return button to end this job. You have <number> photos larger than the selected blank paper size. Press Select to pick a new blank paper size to fit <largest paper size> photos.
None
DPOF Error
While processing a DPOF file on a media card, one or more files referenced in a DPOF print job could not be found.
DPOF Error
A DPOF job is being printed and the requested image size is larger than the blank paper size in the printer.
Press to allow the selection of a new blank paper size. Press to cancel the current DPOF print job.
Diagnostic information
2-5
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LCD title
Action required to clear error Message goes away when card is removed. Message goes away when card is removed.
None
A memory card is inserted that has no images. A memory card is inserted that has incorrect format. An error is displayed that the card format is unsupported. An unsupported device is attached to the DPS/ Flash port.
No supported images found on the memory card. The memory card formatting is not supported. Format the card in your digital camera. The attached camera or device does not support PictBridge; disconnect it. None
Card Format
PictBridge Port
Message goes away when device is removed. Clears when unsupported print cartridge is removed. The error message remains on for approximately three seconds then returns to the PictBridge port display.
Cartridge Error
N/A
While a camera supporting PictBridge is connected to the DPS port, the user presses an unsupported button.
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LCD title
Action required to clear error The error message remains on for approximately one minute or until the camera is unplugged or the access cover is closed, and then returns to the PictBridge port display.
N/A
While a camera supporting PictBridge is connected to the DPS port, the user opens the cartridge access cover.
Diagnostic information
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Symptom tables
Locate the symptom in the following tables and take the appropriate action.
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Power problems
Symptom There is no power in the printer; motors do not operate. Action Go to the Power service check on page 2-14.
PictBridge problems
Symptom The camera does not communicate with the printer. Action Check the DPS cable connections.
Diagnostic information
2-9
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Service checks
Carrier transport service check
Unit/Problem Engine Card Carrier Transport Motor Action Check the carrier transport motor connector J1 on the engine card. If it is connected, check for approximately 29 V dc on pins 1 and 2 or at the wire connections located on the rear of the carrier transport motor. If voltage is incorrect, replace the engine card. Go to Engine card removal on page 4-13. If voltage is correct, check the carrier transport motor for binds or a loose motor pulley. A noisy or chattering motor or a motor that fails to turn can be caused by: A broken circuit or short-circuit in the motor A bind in the carrier transport mechanism Disconnect the carrier transport motor cable J1 from the engine card and check for 16 ohms between the two wires on the carrier transport motor. If the reading is incorrect, replace the print engine. Go to Print engine assembly removal on page 4-10. Carrier Guide Rod Clean and lubricate the carrier guide rod. Lubricate the rod and the carrier rod bearing surfaces with grease P/N 40X0179. Encoder Strip Verify that the encoder strip is installed correctly and is free of grease or dirt. If the encoder strip is not installed correctly, it can cause the carrier to slam against the side frame. If the encoder strip and all connections are okay, but the carrier slams the side frame, replace the engine card. Go to Engine card removal on page 4-13.
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Action Check the following parts for wear or damage: Printhead cartridge latch Latch spring Carrier Printhead cables Reseat the printhead cables in the engine card. If any of these parts are defective, replace the carrier assembly. Go to Carrier assembly with belt, cables, and cable clip removal on page 4-15. Check the gold-plated contacts located on the inside (rear) of the printhead carrier for dirt, wear, and damage. Clean with a clean, lint-free cloth dampened with water. If the gold contacts are damaged, replace the carrier assembly. Go to Carrier assembly with belt, cables, and cable clip removal on page 4-15. If the symptom remains, replace the engine card. Go to Engine card removal on page 4-13.
Diagnostic information
2-11
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Check the entire paper path for obstructions. Ensure there is not too much paper in the paper support. Ensure the correct type of paper is being used.
Unit/Problem Paper Feed Motor Engine Card Print Engine Action Run the Power-On-Self Test (POST), sequence on page 2-1. A noisy or chattering motor or a motor that fails to turn can be caused by: A broken circuit or short-circuit in the motor A bind in the paper feed mechanism Disconnect paper feed motor cable J2 from the engine card and check for approximately 18 ohms between the two wires on the paper feed motor. If the reading is incorrect, replace the print engine. Go to Print engine assembly removal on page 4-10. If the reading is correct, check for approximately 29 V dc at connector J2 on pins 1 and 2. If the voltage is incorrect, replace the engine card. Go to Engine card removal on page 4-13. Binds in the paper feed motor or gear train can cause intermittent false paper jam errors. Remove the paper feed motor and check the shaft for binds. Also check for a loose or worn motor gear. If the gear is defective, replace the print engine. Go to Print engine assembly removal on page 4-10. Midframe Assembly Check the following for wear: Small feed rollers Large feed roller Exit roller Star rollers
If any of the rollers are worn and causing a paper feed problem, replace the print engine. Go to Print engine assembly removal on page 4-10.
Diagnostic information
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Action Check for binds or damage. If the flag or spring are defective, replace the engine card. Go to Engine card removal on page 4-13.
Printhead Cables Paper Feed Motor Carrier Transport Motor Control Panel
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to accept Clean.
Be sure the print cartridge nozzle plate is clean. Clean with a clean, lint-free cloth dampened with water. If cross contamination occurs, check for: Maintenance station wiper damage Used tape on the printhead nozzle plate If the wiper is damaged, replace the maintenance station. Go to Maintenance station removal on page 4-16. Note: Do not retape the printhead nozzle plate.
Maintenance Station
Intermittent nozzle failures can be caused by worn parts in the maintenance station. Worn parts can cause premature drying of the printhead. If you find worn parts, replace the maintenance station. Go to Maintenance station removal on page 4-16.
Diagnostic information
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Action Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check for: Correct type of paper Curled or wrinkled paper Paper path obstructions Feed roller wear or looseness Worn gears or binds If the paper feed roller or gears are defective, replace the printer base assembly and base cover. Go to Printer base assembly and base cover removal on page 4-18.
Carrier Transport
Blurred printing and voids can be caused by problems in the carrier transport area. Check the following: Carrier transport belt for wear Idler pulley parts for wear, damage, or looseness Carrier guide rod for wear or dirt. If the rod is dirty, clean and lubricate it. The carrier to carrier frame engagement should be lubricated with grease P/N 40X0179. If the carrier transport belt is worn, replace the carrier assembly. Go to Carrier assembly with belt, cables, and cable clip removal on page 4-15. If the idler pulley parts are defective, replace the print engine. Go to Print engine assembly removal on page 4-10.
Alignment Error
If an Alignment Error appears: 1. Remove the print cartridge. 2. Make sure the sticker and tape have been removed. 3. Reinsert the print cartridge. 4. Press to align the cartridge. Load only plain, unmarked paper for aligning the cartridge. The printer reads any markings on used paper which could cause the Alignment Error to appear.
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Diagnostic information
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3. Diagnostic aids
Self Test menu
To enter the Self Test mode, press the and buttons simultaneously. The LCD displays the Self Test menu when the Self Test mode has been enabled. The test items in the Self Test mode menu are: 1. Printhead DiagnosticDisplays diagnostic information on the LCD as 10-digit number. This information includes gas gauge levels, manufacture date, cartridge type, and OEM ID. The printhead serial number is also displayed on the LCD. 2. LCD/LED/Button TestVerifies that the LCD, LEDs, and control panel buttons function properly. 3. Media Card TestTests various memory cards in accordance with on screen instructions. 4. Clean (Nozzle Check)Prints the Nozzle Cleaning page. Returns to the Self Test menu when finished. 5. NVRAM DumpPrints the contents of the Flash-emulated NVRAM. After completion, the display returns to the Self Test menu. Pressing Return button during printing stops the job, ejects paper, and returns to the Self Test menu. 6. Clear NVRAMDoes a clear of the non protected area of the Flashemulated NVRAM by restoring values to default or initializing the values to 0x00 or 0xFFs. When this item is selected, a Clearing message is displayed. If the function ends successfully, a Success message is displayed. Press to return to the Self Test menu. 7. SRAM TestVerifies all the address buses and data buses that connect to the SRAM area work correctly, and performs the read/write of data to the SRAM area with all the address buses and data buses. While checking, Testing appears on the LCD. Then a Success message appears for three seconds, or a Failure message appears until is pressed. 8. Show FontDisplays all the characters of the font set in both white and dark gray. The and buttons allow you to navigate through the font set. Press to return to the Self Test menu. 9. Show StringsDisplays strings on the LCD (for example, Lexmark 450 Series). 10. Update FirmwareAllows updating of the printer firmware. 11. Update BootloaderAllows updating of the printer bootload firmware. 12. Bluetooth TestRuns a quick test on the Bluetooth radio.
Diagnostic aids
3-1
4350-X6X 13. CD Writer TestPerforms a full CD test: presence detect, write, read, and seek.
4350-X6X
4. Repair information
This chapter explains how to make adjustments to the printer and how to remove defective parts. Warning: Read the following before handling electronic parts.
Put the ESD wrist strap on your wrist. Connect the wrist band to the
system ground point. This discharges any static electricity in your body to the machine. Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing a pluggable module, use the correct tool. Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD-sensitive part for any reason, first put it into its special bag. Machine covers and metal tables are electrical grounds. They increase the risk of damage because they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge paths without being grounded.) Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table. If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case). Be extra careful in working with ESD-sensitive parts when coldweather heating is used, because low humidity increases static electricity.
Repair information
4-1
4350-X6X
Removal procedures
The following procedures are arranged according to the name of the printer part discussed. CAUTION: Unplug the power cord before removing any parts.
4350-X6X
Removals
General precautions on removals
Use caution when disassembling and reassembling components. The close proximity of cables to moving parts makes proper routing a must. When components are removed or replaced, any cables disturbed must be replaced as closely as possible to their original positions. Before removing any component from the machine, be sure you note the cable routing. When servicing the machine:
Move the print cartridge to the far left to cap the nozzles. Unplug the power cord. Use a flat and clean surface. Use only authorized replacement parts. Do not force plastic parts.
Repair information
4-3
4350-X6X
4350-X6X
A
3. Remove six screws (B) from the midframe cover.
B
Repair information
4-5
5. Disconnect three cables from the engine card. Note: The position of the springs (D) on the midframe cover.
D
6. Remove the top cover assembly. 7. Remove the midframe cover.
4350-X6X
Repair information
4-7
4350-X6X 4. Use a flat thin-blade screwdriver to release latches (B). 5. Press to release latch (C).
C
6. Remove the system board bottom cover.
4350-X6X 4. Remove two screws (A) from the card reader card.
A
5. Remove the card reader card. 6. Remove four screws (B) from the shield.
B
7. Lift and remove the CD drive with CDRW card and shield.
Repair information
4-9
4350-X6X
System board with card reader card, top cover, and cables removal
1. Remove the top cover assembly. 2. Remove the midframe cover. 3. Remove the system board bottom cover. 4. Remove the CD drive with CDRW card and shield. The system board, top cover, and cables remain.
4350-X6X 3. Remove two screws (A) from the bottom of the base cover assembly.
A
4. Move the carrier assembly to the left. 5. Remove three screws (B) from the small exit roller assembly.
B
6. Remove the small exit roller assembly.
Repair information
4-11
C
8. Lift the print engine and disconnect JP51 (D) from the engine card.
D
9. Remove the print engine.
4350-X6X
Repair information
4-13
4350-X6X
A
5. Remove the encoder strip. Note: When installing an encoder strip, make sure the notch on the right end is pointing down.
4350-X6X
8. Unplug the carrier cables from the system board. 9. Remove the engine card.
Repair information
4-15
4350-X6X 10. Press cable latch (D), pull the cables through the slot, and remove the carrier assembly.
A
5. Slide the maintenance station forward and down to remove.
Repair information
4-17
4350-X6X
4350-X6X 5. Remove three screws (B) from the printer base assembly.
B
6. Pull the rear cover to release latch (C).
C
7. Lift and remove the printer base assembly. The base cover remains.
Repair information
4-19
4350-X6X
4350-X6X
J1
Pins 1 and 2 29 V dc
J2 J4
2 10
J10 J11
Carrier Paper Encoder Dial Sensor Carrier Print Mechanism Control Print Mechanism Control Power Supply End of Forms Sensor Pin 1 29 V dc
Ribbon Ribbon
J13 J21
Ribbon Ribbon
J22
Ribbon
JP51 PS1
5-1
4350-X6X
4350-X6X
System board
Connector Description Approximate voltage Connector (total number of pins) 10
J4
Power Connector
J14
USB Bluetooth Adapter Port Print Mechanism Control Print Mechanism Control PictBridge TV Out Ribbon
J19
J20
Ribbon
J22 U29
5-3
4350-X6X
4350-X6X
Card reader
Connector Description Approximate voltage Connector (total number of pins)
J2 J3
5-5
4350-X6X
4350-X6X
6. Preventive maintenance
This chapter contains lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance.
Lubrication specifications
Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 40X0179 to lubricate the following:
All gear mounting studs The left and right ends of the large feed roller at the side frames The carrier to carrier frame engagement The carrier guide rod, and carrier guide rod bearings
Warning: Keep grease from coming into contact with any electrical components, as this may cause printer damage or failure.
Preventive maintenance
6-1
4350-X6X
4350-X6X
7. Parts catalog
How to use this parts catalog
The following legend is used in the parts catalog: AsmIndex Part number Units/ mach Units/ FRU Description
Asm-index: Identifies the assembly and the item in the diagram. For
example, 2-1 indicates assembly 2 and item number 1.
Part number: Identifies the unique number that identifies this FRU. Units/mach: Refers to the number of units actually used in the
machine or product.
NS: (Not shown) in the Asm-Index column indicates that the part is
procurable but is not pictured in the illustration.
PP: (Parts Packet) in the parts description column indicates that the
part is contained in a parts packet.
Parts catalog
7-1
4350-X6X
Assembly 1: Covers
4350-X6X
Assembly 1: Covers
AsmIndex 11 2 3 4 Part number 40X2485 40X2487 40X2486 40X2483 Units/ mach 1 1 1 1 Units/ FRU 1 1 1 1 Description Cover, midframe with springs Base, printer assembly Cover, base Door, exit tray
Parts catalog
7-3
4350-X6X
4350-X6X
2 3 4 5 NS
1 1 1 1 1
1 1 1 1 1
Parts catalog
7-5
4350-X6X
4350-X6X
Parts catalog
7-7
4350-X6X
4350-X6X
Index
A
abbreviations 1-6 acronyms 1-6 alignment error 2-16
L
locations and connectors 5-1 card reader 5-5 engine card 5-1 system board 5-3 lubrication specifications 6-1
B
buttons Edit 1-3 Left Arrow 1-4 Power 1-2 Print 1-3 Return 1-4 Right Arrow 1-3 Select 1-4
M
maintenance approach 1-5 maintenance station problems 2-8 memory cards 1-2
P
paper feed 2-16 paper feed problems 2-8 paper jam 2-8 parts catalog 7-1 carrier 7-6 covers 7-2 electronics 7-6 how to use 7-1 print engine 7-6 PictBridge problems 2-9 plastic latches 4-2 POST (Power-On Self Test) sequence 2-1 POST symptom table 2-7 power problems 2-9 preventive maintenance 6-1 print cartridge 2-15 print quality 2-15 print quality problems 2-9 print speed 1-4 printing a test page 3-2
C
carrier transport problems 2-8 control panel buttons 1-3 control panel problems 2-8
D
diagnostic aids 3-1 printing a test page 3-2 Self Test menu 3-1 diagnostic information 2-1 error codes 2-2 error messages 2-4 POST symptom table 2-7 Power-On-Self Test 2-1 start 2-1
E
error codes 2-2 error messages 2-2, 2-4 ESD-sensitive parts 4-1
G
general information 1-1
H
handling ESD-sensitive parts 4-1 Index
I-1
4350-X6X
R
removals carrier assembly 4-15 CD drive bezel 4-3 CD drive with CDRW card and shield 4-8 encoder strip 4-14 engine card 4-13 exit tray door 4-20 maintenance station 4-16 paper support 4-4 print engine assembly 4-10 printer base assembly 4-18 system board bottom cover 4-7 system board with card reader card, top cover, and cables 4-10 top cover assembly and midframe cover 4-5 repair information 4-1 resolution and print speed 1-4
U
using the control panel 1-2
S
safety information v service checks carrier transport 2-10, 2-16 control panel 2-14, 2-17 maintenance station 2-12 paper feed 2-13, 2-16 paper feed motor 2-13, 2-14 power 2-14 print quality 2-15 printhead cables 2-14 start 2-1 symptom tables carrier transport problems 2-8 control panel problems 2-8 maintenance station problems 2-8 paper feed problems 2-8 PictBridge problems 2-9 power problems 2-9 print quality problems 2-9 USB Buetooth adapter port problems 2-9
4350-X6X
11B5621 Cord, power United Kingdom, Ireland, Hong Kong . . . . . . . . . 11B5622 Cord, power Germany, Israel, Russia, Poland, Spain, Chile, Asia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11B5623 Cord, power Israel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11B5624 Cord, power Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11B5625 Cord, power South Africa . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11B5626 Cord, power USA, Canada, Peru . . . . . . . . . . . . . . . . . . . . . . 11B5629 Cord, power Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11B5630 Cord, power Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1339546 Cord, power Argentina . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1339547 Cord, power Brazil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1339558 Cord, power Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17A0461 Cord, power Peoples Republic of China . . . . . . . . . . . . . . . . . 17F0399 Cord, power India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21D0330 Supply, power universal 25 W . . . . . . . . . . . . . . . . . . . . . . . . 40X2480 Card, engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2481 Engine, print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2482 Carrier, assembly with belt, cables, and cable clip . . . . . . . . . 40X2483 Door, exit tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2484 Bezel, CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2485 Cover, midframe with springs . . . . . . . . . . . . . . . . . . . . . . . . . 40X2486 Cover, base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2487 Base, printer assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2488 Support, paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2489 Cover, system board bottom . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2490 Drive, CD with CDRW card and shield . . . . . . . . . . . . . . . . . . 40X2491 Board, system with top cover . . . . . . . . . . . . . . . . . . . . . . . . . 40X2492 Strip, encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40X2493 Station, maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7375477 Plain package B/M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I-3
4350-X6X