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Datafix When Can Not Reprocess Failed Credit Card Settlements [ID 1259044.1] Modified 28-OCT-2010 In this Document
Goal Solution

Type HOWTO

Status PUBLISHED

Applies to:
Oracle Payments - Version: 12.1.1 and later [Release: 12.1 and later ] Information in this document applies to any platform.

Goal
What datafix to Apply in scope of situation of note : Some of the settlements failed during Submit Offline Transactions process. Funds Capture Process Manager > Settlement tab shows the transaction status as "Failed - Transaction Declined". However, retry column does not provide a button to reprocess the request. Receipt in receivables stays in REMITTED status. How to reprocess a failed settlement receipt.

The issue can be reproduced at will with the following steps: 1. Create a receipt in AR 2. Run Remittance 3. Run Submit Offline Transactions. Ensure that one of the transaction fails.

Solution

Some of the settlements failed during Submit Offline Transactions process. Funds Capture Process Manager > Settlement tab > Retrieve the transaction with status as "Failed - Transaction Declined".

There are 16 transactions (eg) Test for an authorization first (ie one tangibleid) eg You can do on a clone of production first to test for one failing authorization or a backup

select * from iby_trxn_summaries_all where tangibleid = '<enter list of tangibleid or PSON here'>;

All failing authorization have status = 5 and trxntypeid = 8

update iby_trxn_summaries_all set status = 11 where tangibleid = 'AR136283' and status = '5' and trxntypeid = 8 Commit;

Check then as below :

Funds Capture Process Manager > Settlement tab > Reterieve the same transaction with tangibleid > the one with datafix applied has now status = 'Submitted'

Funds Capture Process Manager > Home tab > Run concurrent request : Submit Offline Transactions > The transactions passed from 'Submitted' to 'Processed' status.

Then do this handling for all other failing transactions

Related

Products Oracle E-Business Suite > Financial Management > Procure to Pay > Oracle Payments Keywords IBY_TRXN_SUMMARIES_ALL; CAPTURE PROCESS; TRANSACTION STATUS; RECEIVABLE; TRANSACTION PROCESSING; SETTLEMENT; AUTHORIZATION; REMITTANCES

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