Professional Documents
Culture Documents
DATE-09/10/2010
INDEX
NO. 1. 2. 3. 4. CONTENTS INTRODUCTION. VODAFONE FACILITIES. VODAFONE STORE. VODAFONE STORE IN CHANDRAPUR. INTRODUCTION OF VODAFONE STORE IN CHANDRAPUR. MAIN PURPOSE OF VODAFONE STORE. SCHEMHE PROVIDED BY THE VODAFONE STORE. SOURCE OF GIVING INFORMATION TO THE CUSTOMER. DEMANDS OF THE CUSTOMER NUMBER OF EMPLOYEES AND THERE SALARIES WORKING HOURS CUSTOMER PITFALL: OVERALL EXPENSES: TAXES CONNECTION SELLS BY VODAFONE STORE MONTHLY: SOLVING CUSTOMER QUERIES KINDS OF QUERIES AND TIME PERIOD FOR SOLVING THE QUERIES. CUSTOMERS ASSOCIATED WITH THE SHOP: CONCLUSION. QUESTIONERIES. BIBLIOGRAPHY. 1 4 5 6 7 7 8 10 10 10 11 11 11 12 12 12 12 PAGE NO.
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INTRODUCTION
Vission: Offering voice and data services all over the world for being the top mobile phone operators. Key people: Sir John Bond (chairman). Vittorio Colao (CEO). Andy Halford (CFO).
Limited Mobile telecommunications Hutchison Essar 1994 Mumbai, Maharashtra, India Mobile Telecom services, Etc. Vodafone Group (67%) Essar Group (33%) 10,000 March 31, 2009[1] Vodafone India networks,
VODAFONE FACILITIES:
Prepaid outlets: Find one right in your neighbourhood and drop in to choose from a range of Prepaid options. Vodafone stores: Come meet us, well help you out with everything you need. Vodafone Mini Stores: Small in size, but big in service: get a new connection, recharges and much more. Vodafone Mobile stores: Too busy visit us? Well come to you. Lookout for our travelling Vodafone Mobile stores in your neighbourhood.
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VODAFONE STORES:
Description: Vodafone store is a Franchise of Vodafone. Vodafone store provide prepaid connection, it also provided postpaid connection for customers. Sim replacement was also facilated by Vodafone stores. customer care services is also provided to the Vodafone users. A Vodafone store also provides Iphone, BlackBerry and Vodafone handsets. Vodafone is also listed in customer care services Vodafone, Iphone dealer-Vodafone and BlackBerry dealerVodafone. Vodafone store work as a dealer and distributors of Vodafone company. It is also a brand outlet and a payment point. There are 1,325 Vodafone stores in India.
INTRODUCTION:
The franchise of Vodafone store was established in June 2009 at main road, opposite to L.T.V school, Chandrapur. This store was first started with a partnership by Mr. Shrikant Deshpande and by Mr, Silith kasat, but on January 2010 this partnership was terminated. Now the owner of the franchise of vodafone store chandrapur is Mr. Shrikant Deshpande.
SERVICE PROVIDE BY THE VODAFONE STORE: The services provided by Vodafone stores are as follows: Customer bill payment. Prepaid and postpaid sim card selling. prepaid and postpaid recharge selling. Magic box handsets. World calling cards. Gulf calling cards. Vodafone PCO. iPhone 3G and 3GS with vodafone connection. BlackBerry handsets with postpaid and prepaid connections.
The distribution of sims, recharges and vodafone mobiles to vodafone mini stores are provided by the vodafone stores, and this vodafone mini stores deals with all the retail outlet in the whole city of Chandrapur.
SCHEMES PROVIDED BY THE VODAFONE STORE: The schemes were provided by vodafone company. The list of scheme provided by the vodafone company are as follows:
On Prepaid:
Go prepaid Offers: Talktime offers. Validity offers. Bonus cards. Tariff offers. Magic box handsets BlackBerry. Recharge online. M-Shop. Download forms.
On Postpaid:
Go postpaid Offers: Talkplans. M-shop. Stores and dealers. Vodafone @ your doordtep. Payment choices. Download forms.
8 Roaming:
Postpaid: National Roaming. International Roaming. GPRS Roaming. Prepaid: FAQs National Roaming. International Roaming. GPRS Roaming. Recharge while Roaming. Check your balance.
Happy to help:
Contact us. Got a problem? Feedback. corporate office. FAQs.
SOURCE OF GIVING INFORMATION TO THE CUSTOMER ABOUT THE PRODUCTS OF VODAFONE STORE: Vodafone stores organised retail stalls at public places. The company prints different banners and pomplets for advertisement. DEMANDS OF THE CUSTOMER FOR THE PRODUCT OF VODAFONE STORE: As we already know that 113.77 connections have been sold out in India. This show that the product of vodafone is familiar between the peoples. The vodafone is the only company who is giving BlackBerry smart phone on vodafone prepaid connection. NUMBER OF EMPLOYEES IN VODAFONE STORES AND THERE SALARIES: There are 5 employees in vodafone store, Chandrapur. Each employee get a salary between 6000 - 10,000.
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WORKING HOURS OF VODAFONE STORE IN CHANDRAPUR: The working hours of the employees of the vodafone store is 9 a.m. to 10 p.m. CUSTOMER PITFALL: Per day 100 customers (Average) OVERALL EXPENSES: 20 to 25,000 monthly (Average) Average = 20,000 + 25,000 2 = 22,500 Yearly expenses = Monthly expense x 12
= 270000/Year. Therefore the yearly expenses of vodafone store is 2,70,000 avg.
11 WHAT KIND OF TAXES VODAFONE STORE PAY: Sales tax. Value added tax. HOW MANY CONNECTION SELLS BY VODAFONE STORE MONTHLY: Average 100 connection sells by vodafone store monthly. SOLVING CUSTOMER QUERIES: Docket number: While placing the complain a docket number (yours unique complaint number) is given.
KINDS OF QUERIES AND TIME PERIOD FOR SOLVING THE QUERIES:
For billing complaints atleast 4-weeks. Three days for disconnection of service and 7 days for any other complaints. NUMBER OF CUSTOMERS ASSOCIATED WITH THE SHOP: There are 2500 connections on prepaid and pospaid (Average)
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CONCLUSION: As per our enquiry, we conclude that this store had satisfied the customer in well manner. We come to know that the main objective of the vodafone store may not be a profit maximization but there aim is at reasonable profit.
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QUESTIONERRY: 1. When did the frechise of the vodafone store was established? 2. To whose name the franchise of the vodafone store is registered? 3. When did the vodafone store started? 4. What did the main purpose of the vodafone store? 5. Which are the service provided by the vodafone store? 6. Which are the schemes provided by the vodafone store? 7. What did the store do for advertisement? 8. What are the demands of the customers for the products? 9. Hom many employees works in Vodafone store and what salary they get? 10. What is the working hour of Vodafone store in Chandrapur? 11. What kind of taxes does the vodafone store pay? 12. How many connection sells by vodafone store monthly? 13. How did vodafone store satisfies the queries of the customer? 14. What are the Pitfall and overall expenses of the vodafone store?
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BIBLIOGRAPHY
www.vodafone.in www.vodafone.com
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