Origin of the report Ferdausi Sultana the honorable course instructors of Human Resource Management, assigned us to prepare a report

about the training program of any Financial Institution .I choose BASIC BANK LIMITED and I have tried to know about the bank & their training program. The date of submission of this report is April 8, 2010.

Purpose of the report The purposes of preparing of this report are To relate my theoretical report writing knowledge with the practical working experience. To know how a financial organization manage its trainees. To get contemporary knowledge on human resource training & development. To know how to run & evaluate a training session.

Scope of the report I have collected the data from local branch of BASIC Bank in Dhaka. I have mainly tried to cover all the information needed to know about the bank & training program offered by bank. The entire interviews are taken from the senior officers and various upper level officers of the bank.

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Summary of the report Basic bank Ltd started its operations in 1989 and their goal was to reach banking system more closely to the general people and this made this bank up to this time. Now Basic bank Ltd is in an improved and modernized bank where the banking system has been easier than the continuing banking system BASIC Bank arranged intensive training program, on a regular basis, is being imparted to employees of both management and non-management levels to meet the challenges in the banking industry and to help employees to adapt the changes and new working conditions. Human resource is the main driving force and quality human resources are the key sources for the success of today's banking business. Keeping this view in mind and recognizing the importance of training for professional excellence BASIC Bank Ltd. has established its own training institute in 2005 with modern facilities. To cater to the needs of the employees and to keep pace with demand of the time it will continue to arrange regular training courses in the days ahead. It has currently been operating with a network of 32 Branches across the country and 779 employees. In the report I have discussed detail about the training programs, employees, Branches, Departments, Evaluation process of HRD etc. of BASIC Bank Ltd. For this proposes I contact with Md. Saiful Islam from basic bank Ltd and I used our text books as references.

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Methodology:
Data: we have collected mainly two types of data 1. Primary data 2. Secondary data Primary data- primary data means which data we are collecting very firstly from face to face conversation. For primary data collection I meet Md. Saiful Islam of BASIC Bank Ltd. He gave me some information about my report. Secondary data- secondary data means which data we are collecting secondary process. For secondary data collection I used internet, I have followed our class lecture and book references which are very helpful to complete my report writing.

Limitation of the report:

Though, I am lucky to get the chance to prepare the report about BASIC Bank unfortunately I have faced some difficulties. I tried to overcome those difficulties and gave my best effort. Branch program Some employees of the bank told me that they are not authorized to tell me anything about the matter. They also told that only the head office can provide information about this. So it becomes a problem working within branch office. Shortage of time This extensive type of reports needs too much time to prepare it. But I had to prepare this report within very short span of time. The employees are also very busy, so it was hard to bring their concentration on the matter.

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Chapter 1: BASIC Bank

Introduction:
BASIC Bank Limited (Bangladesh Small Industries and Commerce Bank Limited) registered under the Companies Act 1913 on the 2nd of August, 1988, started its operations from the 21st of January, 1989. It is governed by the Banking Companies Act 1991. The Bank was established as the policy makers of the country felt the urgency for a bank in the private sector for financing small scale Industries (SSIs). At the outset, the Bank started as a joint venture enterprise of the BCC Foundation with 70 percent shares and the Government of Bangladesh (GOB) with the remaining 30 percent shares. The BCC Foundation being nonfunctional following the closure of the BCCI, the Government of Bangladesh took over 100 percent ownership of the bank on 4 th June 1992. Thus the Bank is state-owned. However, the Bank is not nationalized; it operates like a private bank as before.

1.2) Objective:
BASIC Bank Limited is unique in its objectives. It is a blend of development and commercial banks. The Memorandum and Articles of Association of the Bank stipulate that 50 percent of loan able funds shall be invested in small and cottage industries sector.

1.3) Origination goals:

To employ funds for profitable purposes in various fields with special emphasis on small scale industries. To undertake project promotion on identify profitable areas of investment. To search for newer avenues for investment and develop new products to suit such needs. To establish linkage with other institutions which are engaged in financing micro enterprises. Page | 4

To cooperate and collaborate with institutions entrusted with the responsibility of promoting and aiding SSI sector.

1.4) Organization Structure:

To achieve its organizational goals, the Bank conducts its operations in accordance with the major guidelines laid down by the Board of Directors, the highest policy making body. The day to day operation of the Bank is looked after by the management.

BOARD OF DIRECTORS As stated earlier the Government holds 100 percent ownership of the Bank. All the Directors of the Board are appointed by the Government of Bangladesh. The secretary of the Ministry of Industries is the Chairman of the Bank. Other Directors of the Bank are senior Government and central Bank executives. The Managing Director is an ex-officio member of the Board of Directors. There are at present 7 Directors including the Managing Director.

MANAGEMENT The management is headed by the Managing Director. He is assisted by the General Managers and Departmental Heads in the Head Office. BASIC Bank is different in respect of hierarchical structure from other banks in that it is much more vertically integrated as far as reporting to the Chief Executive is concerned. The Branch Managers of the Bank report direct to the Managing Director and, for functional purposes, to the Heads of Departments. Consequently, quick decision making in disposal of cases is ensured.

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Departments of Basic Bank Ltd:

1. Credit Administration Division 2. Trade Finance Division 3. ID- International Department 4. ICD-Industrial Credit Department 5. CCD- Commercial Credit Department 6. HRD- Human Resource Department 7. Internal Control compliance division 8. RND- Research and development 9. Department of Printing and Publication 10. Research and Development Department 11. IT Operating and Communication Department 12. Micro Credit Wholesale Finance Division 13. BSBD- balance sheet & bank office department 14. Sector of brand & treasury Department 15. Establishment department. 16. Recovery and Legal Issue Division 17. Audit and Inspection Division

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Human Resources Department of BASIC Bank Ltd

It is the process by which managers ensure that they have the right number and kinds of people in the right times, who are capable effectively and efficiently performing assigned tasks. To be more precise, Human Resources Department (HRD) is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. But the report largely focuses on the training and development method of the bank. There are several HRD functions. They are discussed below

Conducting Job Analysis: Job analysis is the procedure for determining the duties and skill requirements of a job and the kind of person who should be hired for it. There are two elements that result from Job analysis. They are a) Job Description A list of jobs duties, responsibilities, reporting relationships, working conditions, and supervisory responsibilities one product of a Job Analysis. BASIC Bank makes a job description before recruiting people. b) Job Specification A list of jobs human requirements that is, the requisite education, skills, personality, and so on another product of Job Analysis. They also make job specification hire the right people at the right place. Bank has internal manuals on Internal Control and Compliance, Human Resource where details of Operation policies, procedure and HR related activities have been stated. Bank regularly monitor and reviews the performances of executives both quantitatively and qualitatively through analysis of achievement of business target in various parameters and behavioral, tactical and leadership aspects though confidential evaluation process.

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Chapter 2: Training
Training Plan After the training need assessment BASIC Bank plan the training program. They determine where training might take place and other things. First bank see the availability of the training course with BASIC Banks own institute Training cell. If required training facility is available at their own institute bank send the employees to their own institution for training. Again if training facility is not available at there own institution bank search availability with outside organization. Now the plan is how the training can be conducted in a cost effective way. Then training is planned for a specific year. Then course calendar is published where name of course/workshop, level of participants, duration of the course, frequency, number of participants per course, number of projected participants are mentioned. After training plan is defined bank design the training program. The major elements of training program design are: Needs analysis Learner analysis Setting objectives Designing the training curriculum Selection of training and development methods Selection of training and development media Evaluation BASIC Bank follows all the elements while designing training program. Bank first analyze the training needs then decide the learner. The objectives of the training program of BASIC Bank are very much specified. Evaluation is based on the written exam and often practical exam.

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Training and Development activities:

The procedure of attracting the best talent and making them better, this bank believes that the most important assets are people. When the new employees join in the bank they may not have accurate idea about of their job. They need some training to work properly in his position. Not only the new employees but also old employees send for different kinds of training. To work in this bank they should know some computer literacy, remittance, foreign exchange and some knowledge about corresponding banking. BASIC Bank sends the employees to Training cell, BIBM, BBTA and sometimes abroad. 1. BASIC Bank Training Institute (Training cell): Training cell was established in 2005. Since 2005 to 2009, in the last 4 years they provide training the employees of BASIC Bank. This training institutes activity is concerned with training of the different categories of officers and staffs of the bank. BASIC Bank can send maximum 45 employees to Training cell for the training on different issues. 2. Bangladesh Institute of Bank Management (BIBM): BIBM is situated in Mirpur for the training purpose of the bankers. This institute runs to the contribution of Bangladesh Bank and other nationalized banks of the country. BASIC Bank sends its employees to BIBM for various kinds of training like corresponding banking, human resource management, accounts etc. 3. Other institutes: BASIC Bank often sends the employees to other institute for training. They send them to the computer division for computer training. Sometimes they send them some private institution for training purpose and the bank bear all the expenses. Other banks like IFIC Bank, Sonali Bank arranged seminar& training and the employees participate there. Every year the employees are going to abroad for training and to attend some seminar. In this way BASIC Bank trained his employees to perform their job efficiently.

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Training Process(s) The Functions of Training Institutes: a) Preparing plans for training the bank employees and organizing various types of training programs for developing them to meet the challenging job requirements. b) Arranging logistic support for the trainees such as; course materials, media equipments, refreshments, lunch, contacting guest speakers, circulating course circulars and arranging participants and so on. The Functions of Training Session: 1. Designing foundation course for new entrants and specialized courses for experienced personnel as per training plan. 2. Preparing material for the course to be conducted. 3. Selection of the participants for the course and submitting a list of participants to personnel division for notification of the respective participants to attend the course. 4. Preparation of course timetable. 5. Selection and intimation of the speakers / lectures for the course in hand. 6. Selection of the Course Co-ordination and conducting the course. 7. Examining the scripts of the course participants and preparation of evaluation sheet. 8. Organizing seminars, symposia and various other programs leading to Human Resource development.

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Name of the training programs

Name of the Training program Foundation course Credit risk management Money laundering Workshop on Swift Alliance Messenger SME loan & financing Asset- liability management Consumer finance Software or IT training Advance credit management Branch management Investment & Merchant banking Micro & small enterprise financing ICT risk management Leadership, teambuilding& negotiation skill Foreign exchange of financing international trade Consumer Law and credit plan Loan classification, provisioning, Provided by BIBM BBTA BBTA Training cell BBTA & TC BIBM Training cell Training cell BIBM BIBM BIBM BIBM Training cell Training cell Duration 1 month 3/4 days 3/4 days 1 days 3 days 5 days 3/4 days 1 week 5 days 1 week 5 days 5 days 2 days 5 days 3-4 days 2 days 2 days 3 days 3 days 3 days 3 days 2 days 2 days 5 days Provided for Entry level All level All level Mid & entry level Mid level Managerial level All level All level Mid level Top level Mid level Mid level Al level All level Mid & entry level Mid & entry level Mid level Mid & entry level Mid level Mid level Mid level Mid level Mid & entry level Managerial level

and Training cell Training cell de- Training cell Training cell Training cell Training cell Training cell Training cell Training cell BIBM

classification Internal Control System in Bank Fraud repetition & disputes in Foreign trade Industrial Credit project Financing Financial Statement Analysis Documentation of Advance Law relating to Security & Documentation Risk management & capital adequacy

Foundation course:
Foundation course is provided for the entry level of employees. It takes almost 1 month and BIBM (Bangladesh institute of bank management) provided this course. Such course will help the participants building their career as successful bankers.

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Credit risk management & Money laundering:

Training is provided for all level of employees .It takes 3 to 4 days. It is provided by Bangladesh Bank. After successful completion of daylong training, the participants will be able to: 1. Develop knowledge about the credit risk & Money laundering also its intra face in Banks and Financial Institutions. 2. Compute risk grade for diversified credit proposals in compliance with the given matrix & asset in leading decision.

Software or IT training:
Software or IT training is provided by training sell which is BASIC Bank own training Academy. It was established in 2005 and works to provide necessary training for BASIC Bank employees. Software or IT training gives the banker to cope with the technological advancement and financial innovations.

Asset- liability management, Risk management & capital adequacy:

Asset- liability management, Risk management & capital adequacy training are providing by BIBM for managerial level of the bank. Those types of training help to solve any type of potential risk of the bank.

Evaluation
Evaluation is an important component of successful training programs. In our text book I know about Kirkpatricks four-Level of training Evaluation Model.

Kirkpatrick's Four-Level Evaluation Model

The four-levels of evaluation consist of (1994):

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Reaction - how the learners react to the learning process. Learning - the extent to which the learners gain knowledge and skills. Behavior - capability to perform the learned skills while on the job. Results - includes such items as monetary, efficiency, moral, etc.

As we move from level 1 to level 4, the evaluation process becomes more difficult and time-consuming, although it provides information that is of increasingly significant value. Perhaps the most frequently used measurement is Level 1 because it is the easiest to measure. However, it provides the least valuable data. Measuring results that affect the organization is more difficult and is conducted less frequently, yet yields the most valuable information. Whether or not the organization is receiving a return on its training investment. Each level should be used to provide a cross set of data for measuring training program. After finishing every training program in order to know whether the employees are satisfied or not, top level management took an evaluation. In evaluation sheet they want to know about the course, lecture, advantage and disadvantage or any comment to improve the course. Which part of the training they dont like, why? Which specific part of training employees likes more, why? Is the training useful? On the basis of previous experiences, feedback, and suggestions they redesigned their training programs.

Chapter 3: Results

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I have discussed the training Programs of BASIC Bank. It is a state-owned scheduled bank in Bangladesh. I have to find out some problems in training processes with the worldwide training process. It is not providing all the training services which are provided by the other banks of the world. Like-

It is not providing the Analytical or critical thinking Training program which is

important for any kind of financial organization. This training provides- to improve the creativity of the participants, defining problems, selecting solution etc. If they provide this type of training I think employees are more creative to their works and they can solve any critical situation. On the other hand, employees are not able to think alternative way. .

Chapter 4: Recommendation

After analyzing and considering results I would like to recommend that, BASIC bank should provided more technology-based training though they have a training institution but all the training method are not effective because lacking of technological arrangement.. So I would like to recommend the bank to make effective training plan of developing technology based training methods. Also BASIC bank should careful to attain their goal in competitive word.

Chapter 5: Conclusion
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BASIC Bank is providing its training for need based. To giving importance its training institution is known as Training cell. The training methods are full of variety which gives opportunity to the employees to work or learn in diverse situation with new technology. In 2009 the institute arranged 27 training courses and provided training to as many as 517 employees of the bank. During the year 2009, a total of 602 employees of the Bank were provided with training in various fields. Out of them 11 employees participated in training courses held abroad. Training cell of BASIC Bank Limited has organized a five-week foundation-training course for its assistant officers in the city recently. Such course will help the participants building their career as successful banker.

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