Understanding Call

Types

Configuring Voice Ports

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-1

 Call Types

 Local: Does not traverse the WAN or PSTN.

 On-net: Occurs between two telephones on the same data
network.
 Off-net: Occurs when a user dials an access code (such as “9”) to
gain access to the public switched telephone network (PSTN).
 PLAR: Automatically connects one telephone to a second
telephone.
 PBX-to-PBX: Originates at one PBX and terminates at another.
 Intercluster trunk calls: Occurs when calls are routed by two
separate Cisco Unified Communications Managers.
 On-net-to-off-net: Occurs when calls originate on an internal
network and are routed to an external network (usually the
PSTN).

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-2

 Local Calls

PBX Dial “555-0188” 555-0188

Ring!

IP WAN

Gateway Gateway

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-3

 On-Net Calls

Dial “555-0123”
PBX Ring!

555-0123

IP WAN

Gateway Gateway
Toll Bypass
Austin San Jose

PSTN

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-4

 Off-Net Calls

Dial Access
Code “9”

Ring!

PSTN

Gateway

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-5

 PLAR Calls

PBX Ring!

555-0199 Voice Port

Configured to
Dial:
“555-0199”
IP WAN

Gateway Gateway

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-6

 PBX-to-PBX Calls

PBX A PBX B
User Dials 555-0150 555-0150
Ring!!

IP WAN

Gateway Gateway
Toll Bypass

PSTN

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-7

 Intercluster Trunk Call

Cisco Unified Cisco Unified

Communications Communications
Manager Manager
Site A Site B

IP

IP WAN

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-8

 On-Net-to-Off-Net Call

4.
1. 2. WAN is down or
congested.

IP WAN

Gateway Gateway
3. Toll Bypass

PSTN

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-9

 Summary

 There are seven typical call types in a VoIP network.

 A local call is handled entirely by the router and does not travel
over an external network.
 On-net calls can be routed through one or more voice-enabled
routers, but the calls remain on the same network.
 An off-net call occurs when a user dials an access code (such as
9) from a telephone that is directly connected to a voice-enabled
router or PBX to gain access to the PSTN.

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-10

 Summary (Cont.)

 PLAR calls automatically connect one telephone to a second

telephone when the first telephone goes off hook.
 A PBX-to-PBX call originates at one PBX and terminates at another
PBX while using the network for voice transport.
 Intercluster trunk calls are routed between Cisco Unified
Communications Manager clusters using a trunk.
 On-net to off-net calls originate on an internal network and are
routed to an external network.

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-11

© 2008 Cisco Systems, Inc. All rights reserved. CVOICE v6.0—2-12