PPM PGDBA I Sem

SCDL - Principles & Practices of Mgmt.
PGDBA – I Semester
True/False
Question Valency is the extent to which the outcome of the activity and its success matters to the
individual . (Level of motivation = Valency x Expectancy)
Correct Answer True
Select The Blank

Question In management process, the most misinterpreted word is ________.
Correct Answer Organizing
Multiple Choice Multiple Answer

Question Select the guidelines for effective decision making.
Correct Answer Adopt a diagnostic approach to decision making , Involve subordinates in decision
making process , Evaluate the results
True/False
Question Demand forecast is one of the popular forecasts.
Correct Answer True
Multiple Choice Single Answer

Question Which theory assumes that people are naturally lazy and will avoid work and
responsibilities if possible.
Correct Answer Theory X
Select The Blank

Question Management as a discipline is the function of________.
Correct Answer creativity

Question One of the internal environment factors that influences management is
Correct Answer Place
True/False
Question Management is management of men, machines, money, motives, materials
Correct Answer False

Question Under mechanism of scientific management, scientific task setting includes :
Correct Answer Time study , Motion study , Method study
True/False
Question According to Theory Y, people lack self-motivation and require to be externally controlled
and closely supervised in order to get the maximum output for them.

Question What kind of "Raj" was there for traditional business houses before 1990 ?
Collected by Santosh. K Page 1 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Advisory

Question The share of services in GDP changes with the economic cycle. A cyclical upturn would thus
result in
Correct Answer Resource allocation away from the service sector
Select The Blank

Question Philosophy of scientific management says that science is not a rule of ________.
Correct Answer Thumb
Select The Blank

Question Many large corporations consist of a number of SBU's. Each SBU will have its own ________.
Correct Answer CEO

Question Who is the person you have to give importance under the company's checklist before
making call to the consultant.
Correct Answer Employees

Question How many event management companies are there in Pune?
Correct Answer 215
True/False
Question A budget as a plan of statement of expected results is expressed in numerical terms.
Correct Answer True

Question Name the growing developer and publisher software created by SBU's to handle product
development for each of the segments like child, youth entertainment etc.
Correct Answer Mindscape
Select The Blank

Question One of the earlier users of this strategic business unit was ________.
Correct Answer General Electrical Co.

Question What is one of the most significant inhibitors in customer preference while purchasing
perishable items in retail?
Correct Answer proximity of markets

Question The objectives in corporate governance are
Correct Answer growth , stability , shareholders value maximization

Select The Blank
Question The word________denotes a function, a task, a discipline.
Correct Answer management

Question Management is
Correct Answer Creative

Question The concept of SBU includes
Correct Answer unrelated products and businesses that are separated , the fact that each SBU has its
own CEO , a scientific method of grouping the business
Match The Following

Question Correct Answer
Control techniques
This device has helped make possible the current trend towards extensive managerial decentralization
Management philosophy
The character of top executives have an important influence on the extent to which authority is
decentralized.
Uniformity of policy This is related to those who value consistency
Business dynamics This is related to the fast moving character of an enterprise

Question Steps to be taken into consideration while whistle blowing are:
Correct Answer examining your motives , verifying and documenting your information , sticking to
the facts
True/False
Question Fear among managers is not a barrier to delegation of authority.

Question General management challenges in the insurance sector are
Correct Answer training and development of insurance agents , identifying the non-insurable
population , the unspecific needs of the customer

Question The various departments that an event management company will have are
Correct Answer creative , production , client servicing
True/False
Question It is said that always lines of communication should be open.
Correct Answer True

Question The factors coming under philosophy of scientific management are:
Correct Answer Co-operation , Maximum output , Harmony
Select The Blank

Question Advantage of delegation of authority results in prompt ________.
Correct Answer Decision-making
Select The Blank

Question ________, weakness, threats, opportunities are the long form SWOT analysis.
Correct Answer strength
Select The Blank

Question Costliness of the ________ is the overriding factor determining the extent of
decentralization.
Correct Answer Decision

Question What criterion is that which the SBU must meet which is neither too large nor too small?
Correct Answer Proper size
True/False
Question A strategy is a ploy or a past course of action.

Question Which law states that 'you get what you deserve and not what you desire'
Correct Answer Law of destiny

Question One of the external environment factors that influences Management is
Correct Answer Legal

Question The service sector has grown because of reasons mentioned below
Correct Answer tendency of distributing specialized knowledge and technology capital for labour in
the manufacturing industry , technology no longer gives a competitive edge to manufacturing activities in
the global scenario , as income increases, consumer demands for services increase faster than those for
goods

Question Which type of transmission of orders help in obtaining linear behaviour ?
Correct Answer one-way
Match The Following

Science is developed Over a period of time
Management as a discipline Has no centralized rule-making authority
Management is a multipurpose organ That manages a business
Management is understood by performance Management is what management does
Management requires learning Art requires knowledge
True/False
Question Event management in India is an ancient activity.
Select The Blank

Question Positive motivation makes people willing to do their work in the best way they can and
improve their ________.
Correct Answer performance

Question The major books on social and political analysis by Peter Drucker are :
Correct Answer The future of industrial man , The age of discontinuity , Drucker on Asia
Select The Blank

Question In an organisation the reports that are in the form of graphs, tables etc, are called ________
Correct Answer statistical reports

Question Planning on what is said as good as no planning
Correct Answer Paper
True/False
Question Planning and control are closely interrelated and they do not determine the accuracy of
decision-making.

Question Delegation becomes a necessity due to the following reasons:
Correct Answer Structure of authority , Accountability , Superiors need to address important issues

Question Whose feelings and difficulties should the manager know for direction to become effective ?
Correct Answer Subordinates

Question Limitation of control are
Correct Answer external factors , fixing of responsibility , variation and its causes
Select The Blank

Question ________ is one of the major barriers to entry.
Correct Answer Government policy

Question Name the leading event management companies in India
Correct Answer Midas , Pinnacle , Wizcraft
True/False
Question India should borrow management skill from other countries but one should never borrow
the use of the mechanical arts and applied sciences -
Match The Following

Knowledge based decision-making. Instead of intuition
Professional managers may have only salary-stake Question of accountability of Performance
Management can be applied everywhere Management is universal
Management is dynamic Changes as per time
Manager does not require any specific qualification Anybody can become a manager
True/False
Question Peter Drucker various publications have sold about 5 -6 million copies worldwide.
Correct Answer True

Question Management is
Correct Answer Multidisciplinary
Select The Blank

Question Learning organizations are adaptive to their________environment
Correct Answer external
Select The Blank

Question It is said that, 'Don't follow practices of delegation on ________'.
Correct Answer Paper

Question What would essentially shape the growth and future of any economy?
Correct Answer Adequate and quality corporate governance
Select The Blank

Question Management is a creative and________process.
Correct Answer continuous

Question Elements of effective control are
Correct Answer Understandable , Corrective , Flexible
Select The Blank

Question There are ________ forces of competition.
Correct Answer Five

Question Name the flagship companies under the Business family "Munjals"
Correct Answer Hero Honda , Hero Cycles
Select The Blank

Question Maharishi Institute of Management has ________ centres in India and abroad.
Correct Answer 18
True/False
Question Being self-motivated requires a high level of optimism.
Correct Answer True

Question Science is a body of which type of Knowledge?
Correct Answer Organized
True/False
Question Wrong medium of communication is a physical barrier.

Question Management is purposeful and what?
Correct Answer Goal oriented

Question Management is the combination of Arts, Science and
Correct Answer Profession

True/False
Question Safety needs are those where the person feel important and must also receive recognition
from others.
Select The Blank

Question Charles Babbage built the first prototype of modern ________.
Correct Answer Computers
Match The Following

Kautilya Conception of administration and management
Swami Vivekananda Political, Social and Economic Management of state
Samartha Ramdas Setting goals and accomplishing it.
King Akbar Creator of social progress and prosperity
Select The Blank

Question ________ is the end of deliberate policy in making delegation of authority to the lowest
levels in the managerial hierarchy.
Correct Answer Decentralization

Question Some of the popular forecasts are
Correct Answer Demand forecast , Sales forecast , Specific industry forecast

Question The contribution of the service sector to GDP has been less than proportionate to
Correct Answer employment

Question Learning organizations must cope with challenge and
Correct Answer uncertainty

Question Research indicates that the limbic system learns best through
Correct Answer motivation , extended practice , feedback

Question Some of the management functions mentioned by Henry Fayol are :
Correct Answer Planning , Control , Co-ordination

Question Who said, 'Direction is telling people what to do and seeing that they do it to the best of
their ability'.
Correct Answer Dale

Question What is vital to all management activities and helps to set definite objectives, prepare plans
of action and introduce innovations ?
Correct Answer Decision making
True/False
Question Encore events is a leading Indian event management form.
Correct Answer True
Select The Blank

Question W.Edward Deming introduced quality control in ________.
Correct Answer Japan
Select The Blank

Question A set of actions that you start with and must maintain is also called as ________.
Correct Answer Strategy

Question Management is not just a
Correct Answer Process
Select The Blank

Question New companies feel that________is the most appropriate type of alliance.
Correct Answer Joint-venture

Question The various tools employed by the companies to improve and sustain employee morale
Correct Answer building of responsibility , rotation of jobs , job enrichment
True/False
Question Parting with authority means parting with friendship.

Question Under the role of management consultant, consultant acts as a
Correct Answer Motivator , Leader , Counselor

Question In addition to Place, Labor and Money which other internal environment Factor influences
Management?
Correct Answer Machines

True/False
Question Decentralization would be preferred in large sized units.
Correct Answer True

Question What does "Control" set up for the organisation ?
Correct Answer Standards
True/False
Question Management is always defined as dynamic, universal, ever-changing subject.
Correct Answer True

Question Who said, “Management is management of Men, Money, Machinery Materials and
Information?”
Correct Answer Anonymous

Question A procedure has the following advantages
Correct Answer ensures uniformity of action , increases co-ordination , provides good standard for
the manage

Question What is it that can be described as a readiness to co-operate warmly in the task and
purposes of a given group organisation.
Correct Answer Morale
Match The Following

Disclosures transparent
Shareholder democracy myth in India
Planning board of directors
Trust corporate governance
Select The Blank

Question The retailing sector in India has been quite________.
Correct Answer staid and boring

Question India has been experiencing the unique stranglehold of our_____
Correct Answer traditional kirana stores

Question Emotional Quotient increases with age commonly known as
Correct Answer maturity
Select The Blank

Question The service sector has expanded because of the virtual stagnation of the________sector.
Correct Answer agricultural

Question Span of management depends upon the ability of whom?
Correct Answer Employees

Question Who said, “Management is a multiple organ that manages a business, manages a manager
and manages workers and work”?
Correct Answer Peter Drucker
Select The Blank

Question ________ means draw prior conclusions about the probables of production, sales, profits in
the future, on the basis of research.
Correct Answer Forecasting
Select The Blank

Question Limitations of business planning is that it has been considered as time consuming and
________ device.
Correct Answer expensive

Question The family owned businesses like Tata and Birla, also face major fears like
Correct Answer Right successor , Stumbling self-confidence , Lack of professional management

Question Who said, “Management is the creation and maintenance of internal environment in an
enterprise, where individuals working in groups can perform efficiently and effectively towards the
attainment of gr
Correct Answer Koontz & O ‘Donell
Select The Blank

Question Management as a discipline does not require any________of practice.
Correct Answer certificate
Select The Blank

Question ________is at the core of corporate governance.
Correct Answer trust
True/False
Question Financial institutions should maintain a close relationship to seek a seat on the board.

Question Services are defined as the art and science of managing
Correct Answer the expectations of others , the experiences of people , the demands of the customer

Question Name the three important Generic Competitive Strategies.
Correct Answer Overall cost leadership , Differential , Focus
True/False
Question Delegation and decentralization are closely related to each other.
Correct Answer True

Question It is said "Controlling can not take place in a vacuum", which means there can be no
controlling without previous
Correct Answer planning
True/False
Question Morale is the sum total of various physical qualities.
Select The Blank

Question Direction is a ________ function performed by all the managers at all levels of the
organisation.
Correct Answer managerial

Question Principles of effective delegation are:
Correct Answer Train the subordinates , Reward delegation , Appropriate reporting system

Question To be called an SBU, a business unit must meet specific criteria such as
Correct Answer having a definable group of competitors , having a mission similar to other SBUs ,
preparing its own integrated plans
Match The Following

Appley L Management is management of people and not the direction of things
Definition of Management
Management is management of men, money, machinery, materials and information

Koontz and O'Donell
Management is the creation and maintenance of internal environment in an enterprise
Peter Drucker
Management is a multi-purpose organ that manages a business, manages workers and work
Select The Blank

Question ________ are at a minimum where the morale is high.
Correct Answer Grievances
True/False
Question the heart of administration is the directing function.
Correct Answer True

Question Empathy is particularly important today as a component of leadership for the following
Correct Answer rapid pace of globalisation , increasing use of teams , growing need to retain talent

Question Name the flagship companies under the group of "Aditya Birla"
Correct Answer Hindalco , Indo-Gulf Fertilizers , Birla Corporation

Question Fredrick Winslow Taylor's Mechanism of scientific management includes,
Correct Answer Scientific task setting , Planning task setting , Standardization of tools

Question Future of Insurance sector would be
Correct Answer new players taking over the market , improved customer service , strong hold of
nationalized players

Question To which practice is the term "corporate governance" given?
Correct Answer Management

Question A senior family member and trusted professional manager acts as what to the business
families scions trained abroad and then return to take over the business.
Correct Answer mentor
Select The Blank

Question Govt. services comprise________, defence and social goods.
Correct Answer public administration
True/False
Question Unity of command means that employees should receive orders from one superior only.
Correct Answer True
True/False
Question Posture' and Observance' are not included under the 'yogic' exercises
True/False
Question Every manager in an organisation gives direction to his subordinates as a superior and
receives direction as subordinate from his superior.
Correct Answer True

Question Name the physical aspects of an enterprise.
Correct Answer Name , Location , Address

Question What is it that in communication should not be done in vacuum, instead other people
should be consulted.
Correct Answer planning

Question Certain important motivational techniques are
Correct Answer Monetary incentives , Job-based techniques , MBO techniques
True/False
Question Decision-making is a primary part of the managerial process.
Correct Answer True

Question Of which type of knowledge is science a body of?
Correct Answer Organized

Question Types of degree of delegations are:
Correct Answer Low degree , Moderate degree , High degree
True/False
Question The unorganized sector is mainly concentrated in metropolitan cities.
True/False
Question Learning organizations should imitate a task force.
Correct Answer True
Select The Blank

Question LPG stands for liberalization, ________ and globalization.
Correct Answer Privatization
Match The Following

Empathy It is a component of leadership due to the rapid pace of globalisation
Social effectiveness This component allows you to settle disputes amicably
Alfred Bennet He is the father of intelligence quotient
Daniel Goleman He is an American Behavioural Scientist

Question Every company undertakes the process of forecasting by various competent authorities
which can be listed as
Correct Answer CII , RBI , CMIE
Select The Blank

Question The concept of value and the concept of maximization of value are related
to________concept of Ethics.
Correct Answer Consequentialism
Select The Blank

Question Events are occurrences designed for ________ interests.
Correct Answer marketing
Select The Blank

Question General Insurance corporation was nationalized in________.
Correct Answer 1972
True/False
Question There are three central ideas associated with consequentialism.

Question Name one of the factors that govern the span of management.
Correct Answer Type of work

Question Retailing categories based on ownership arrangement would be
Correct Answer Super Markets , Consumer Durables Stores , Departmental Stores
Select The Blank

Question Latest approach signifies organization has a part of ________ system.
Correct Answer Social
Select The Blank

Question Necessity of control in business organisation arises due to number of factors, one of which is
________ of organisations themselves.
Correct Answer complexity

Question Which of the options best describes the employment capacity of the retailing sector? It is the
Correct Answer second largest employer after agriculture
Select The Blank

Question ________organizations have systems, mechanisms and processes in place.
Correct Answer Learning
True/False
Question Indian business families are still avoiding joint ventures and tie-ups.
Select The Blank

Question Under the principles of effective delegation, it is said that never delegate and ________.
Correct Answer Disappear
True/False
Question In principle the chairman and the CGO have the same role to play.

Question Advantages of delegation of authority would be:
Correct Answer Prompt decision making , Opportunity to subordinates to grow and develop ,
Satisfaction to subordinates in terms of recognition

Question A business unit must meet specific criteria, if it wants to be called an SBU. These are
Correct Answer Definable group of competitors

Question What does Maslow propound about the five needs ?
Correct Answer Hierarchy

Question Name the technique which is said to be a ploy or a future course of action.
Correct Answer Strategy
Select The Blank

Question ________ is the ability to sense, understand and effectively apply emotion.
Correct Answer Emotional Intelligence

Question Who built the first practical mechanical calculator and predicted the specialization of mental
work?
Correct Answer Charles Babbage
Match The Following

Management and Leadership studies Value based management
Maharshi Institute of Management Eighteen centres in India and Abroad
Amritanandamayi Math's centre Dr. S.K. Chakraborty
Indian Vedanta Philosophy Swami Budhananda

Question Some of the public insurance companies are
Correct Answer LIC , Oriental Insurance , General Insurance
True/False
Question Focus on savings and high bargaining interests of the consumer is an obstacle in retail
development in India.
Correct Answer True
Select The Blank

Question Brands are associated with lifestyles and people's________.
Correct Answer aspirations

Question The external environmental factors that influence management are
Correct Answer Economic , Political , Technological
True/False
Question Event management has to pay only entertainment tax not the service tax.

Question Name the service which has two prime necessities like co-ordination and infiltration.
Correct Answer Staff
Select The Blank

Question ________ decisions relate to the day to day operations of the enterprise generally taken by
middle and lower level management.
Correct Answer Operative

Question Successful consultants should promote their consultancy through what ?
Correct Answer Network
True/False
Question Decision-Making is a process of making a choice of poor alternatives.
Select The Blank

Question MBO was invented by ________.

Question Profession requires definite period of what?
Correct Answer Learning

Question Barriers to delegation of authority would be :
Correct Answer Lack of trust in subordinates , Fear of loosing status by managers , Over-confidence
among managers

Question Organization is apart of which type of system?
Correct Answer Social

Question David C Mc Celland identified three motives those are
Correct Answer Affiliation , Power , Achievement

Question International consultancy is said to be
Correct Answer Glamorous , Challenging , Trendy
Select The Blank

Question Failure to give ________ to goal setters is a weakness of MBO.
Correct Answer guidelines
True/False
Question Management is the combination of Arts,Science and Profession.
Correct Answer True
Select The Blank

Question Under the types of motivators, non-financial motivators are encouragement, freedom
________.
Correct Answer recognition

Question Who said, the heart of administration is the directing function.
Correct Answer Dimock
True/False
Question Management is that important process which continues till the objectives set by the
administrator are actually achieved.
Correct Answer True
True/False
Question Communication is a composite (a) information given and received (b) a listening effort by
some of them involved.

Question A vision statement should have the following components
Correct Answer ability to inspire people , achievable , precise and objective

Question One of the key features of services is that they are
Correct Answer intangible
Select The Blank

Question The process of control is complete only when the organisation take ________ action.
Correct Answer corrective

Question Who is the most effective person are alike in one crucial way, they all have a high degree of
emotional intelligence.
Correct Answer Entrepreneur

Question The activities of the communicator while communicating a message will include,
Correct Answer ideation , encoding , transmission

Question Features of Management are as follows
Correct Answer goal oriented , universal , continuous process

Question Professional managers help organizations in chalking out which type of strategies?
Correct Answer Corporate
Select The Blank

Question ________provides a corporate responsibility and it is the application of a proven and
systematic body of knowledge.
Correct Answer Profession
True/False
Question Management as a discipline needs certificate of practice.

Question For most hi-tech service industries the major components are
Correct Answer Infrastructure , Knowledge , labour
Match The Following

Management Creative
Professional Manager Dynamic
Art Skill
Code of Conduct Profession
Predictive Power Science
True/False
Question Science is a body of organized knowledge
Correct Answer True
Select The Blank

Question A superior should always establish a ________ control so that his subordinates report to him
periodically.
Correct Answer Feedback

Question It is said that communication is a meaningful
Correct Answer interaction

Question What does the insurance company compensate for if and when the event insured against an
incident occurs?
Correct Answer Losses

Question Management exists at which levels of the organization?
Correct Answer All
True/False
Question The Indian consumer does not see shopping as an end in itself.
True/False
Question Retailers cannot just take their global retailing formats and try to transpose them onto the
India scenario.
Correct Answer True

Question One of the factors which learning organizations possess is a climate of openness and the
other factor is
Correct Answer trust

Question It is one of the good control system which not only points out the deviations but also
pinpoints them where they are important to its operations is
Correct Answer Focus on strategic points
True/False
Question Profession needs certificate of practice
Correct Answer True
True/False
Question 'Span of control' is also referred to as span of management.
Correct Answer True
True/False
Question Learning from mistakes is often more powerful than learning from success.
Correct Answer True

Question The philosophy of Vedanta is compared to which animal in the dream of the person, who
wakes the dreamer and makes you realise your self discovered reality.
Correct Answer Lion
Select The Blank

Question The statement "We sell for Less" is deliberately ambiguous, it raises the question; 'Less than
what', this is called as, ________ to communication.
Correct Answer Semantic barrier
True/False
Question The theory of Bureaucracy was first propounded by Henry L.Gantt.

Match The Following
Making sense of situations organizing information and thoughts
Creativity brainstorming, associating ideas
Inquiry interviewing, seeking information
Making choices deciding courses of actions
Select The Blank

Question Learning from mistakes is often more powerful than learning from________.
Correct Answer Success
Select The Blank

Question A ________ should always be clear about what is to be ________ to subordinates.
Correct Answer superior
Correct Answer delegated

Question The defination of decision involves following characteristics
Correct Answer Involves Rationality , Involves Commitment , Involves Mental Process

Question Name the tool which learning organizations employ for seeking information
Correct Answer Inquiry
Select The Blank

Question Different rates are levied by different states for ________ tax.
Correct Answer entertainment

Question The Indian retail sector is behind Taiwan although its retail industry is estimated to be
around $40 billion only, this is because of its
Correct Answer 81% penetration

Question Disclosures must be made to the board by the management, relating to all
Correct Answer material and financial transactions
Match The Following

Company's checklist before making a call to the consultant

Never give up control and look up to consultants as God
Need of consultants
Consultants are responsible for providing information to those individuals who fail to respond to changes
in outside environment
Role of consultants Conduct diagnosis to redefine problem
Rule for becoming successful consultant

Evolve abundant negotiating skills, be adaptable and flexible

Question What does a mission statement specify that the organization will achieve?
Correct Answer Goals

Question The process of control will include
Correct Answer corrective action , establishing of standards , corrective action

Question Direction has a major concern with which element of the organization?
Correct Answer Human
True/False
Question The process of control is not complete when only corrective actions taken.
True/False
Question Great Wall of China is a living symbol of creation and result of management practices.
Correct Answer True

Question Which among the following are the methods and tools for improving morale?
Correct Answer All of these
True/False
Question Service sector has expanded because of explosion in information technology.
Correct Answer True

Question Principles of effective delegation
Correct Answer train subordinates , reward delegation , appropriate reporting system

Question The process of forecasting is based on
Correct Answer Future trends , Current analysis , Past performance

Match The Following
Zurich Hero group
ING Group Vyasa Bank
STANDARD LIFE HDFC
AMP Sanmar

Question The functions of the board of directors are
Correct Answer succession planning , establishing performance standards , determination of board
policies

Question EQ is born largely in the neurotransmitters if the brains limbic system that governs
Correct Answer drives , impulses , feelings

Question Management is multidisciplinary, it includes knowledge/ information from
Correct Answer economics , maths , psychology

Question The internal environment factors that influence management are
Correct Answer labour , machines , place
Select The Blank

Question One of the fears family owned businesses fear is the successful planning to the get the right
person after the business ________.
Correct Answer Pioneer

Question Name one of the disadvantages of strategic business units
Correct Answer Distortion of information
True/False
Question Standard Batteries is a flagship company of the Thapar Group.

Question The components of competitive analysis are :
Correct Answer Future goals , Current strategy , Capabilities

Question Objectives can be classified as
Correct Answer On the basis of time , On the basis of functions , On the basis of levels

Question What is the most complex feature of whistle blowing?
Correct Answer moral justification of the reason for whistle blowing
True/False
Question Successful consultants must be foreign culture savvy.
Correct Answer True

Question The lack of communication leads to
Correct Answer information gap , disintegration , deviation from performance

Question What is the other important ingredient of hi-tech service industries, besides labour?
Correct Answer knowledge

Question The general management challenges faced by the service sector are
Correct Answer Communicating the concept , Differentiating factors , Revenue model
True/False
Question Motivation of subordinates to meet the expectations of the manager is a feature of direction.

Question Which concept of ethics tries to explore the traits which help a person to lead a life that is
satisfying from an ethical point of view?
Correct Answer Ethics of Virtue

Question Why do ethical problems result in dilemmas for managers?
Correct Answer because of the conflict between economic performance and social performance
Select The Blank

Question To enhance emotional intelligence, ________ must refocus their training to include the limbic
system.
Correct Answer Organisations
Select The Blank

Question A new sector has emerged in modern times, known as ________ management.
Correct Answer event

Question Who mentioned that everyone has a divine power to face the challenges ?
Correct Answer Vivekananda
True/False
Question Ethics of statute tries to explore the traits which help the person to lead a life that is
satisfying from an ethical point of view.
Select The Blank

Question ________ degree of delegation is that in which a superior states a particular task to his
subordinates and tells them to investigate on that task and report back.
Correct Answer Low
True/False
Question International teamwork is an integral part of many international consultancies.
Correct Answer True
Select The Blank

Question To solve the HR issues, one of the remedy is to emphasis on overall ________ development
through training and exposure.
Correct Answer Personality
Select The Blank

Question It is said that waking and dream world are both illusions, according to vedanta world as
________.
Correct Answer Maya Mithya

Question What is proving that it is EQ more than IQ that underpins many of the best decisions.
Correct Answer Science

Question Advantages of learning organizations should be
Correct Answer Free exchange and flow of information , Commitment to learning, personal
development , Climate of openness and trust

Question What type of skills does management require?
Correct Answer conceptual , human relations , technical

Question Emotional intelligence is said to be the ability to sense, understand and effectively apply the
power and acumen of emotions as a source of
Correct Answer information , trust , human energy

Question The channels through which corporate governance may bear on performance are activated
through several structural and institutional factors as follows
Correct Answer legal, political and regulatory environment , financial structure of corporation ,
structure and functioning of co.
Select The Blank

Question A method of grouping the business of a multi-business corporation, which helps in strategic
planning, is ________.
Correct Answer scientific
True/False
Question W.Edward Deming introduced quality control in Japan.
Correct Answer True
True/False
Question Deontological ethics believe that mature persons have inadequate capacity to reason.

Question To become a successful consultant, name the skill required
Correct Answer negotiation
Select The Blank

Question The directors should show________and commitment to their job.
Correct Answer interest
True/False
Question Business families have started spending more on research and development.
Correct Answer True

Question The forms of companies in the service sector in our new economy are essentially
Correct Answer Information communicating and entertainment co's (ICE's)
Match The Following

Principle of effective delegation To believe in feedback, interaction and result orientation.
High degree of delegation

The task is specified to a subordinate and is told to report back with results
Functional authority This is clarifying the assignment, which is delegated to a department.
Need for delegation Superior needs to concentrate on important and vital issues.

Question What should be kept open for effective delegation?
Correct Answer Communication
Select The Blank

Question Closed mind, attitudes, ego, status, consciousness are ________ barriers.
Correct Answer Psychological
Match The Following

Chabrias Finolex Cables
Nulsi Wadia Escort Bombay Dyeing
Hinduja Group Ashok Leyland Group
Rao and Desai families Venkateshwara Hatcheries
Select The Blank

Question ________ provide all types of help required to make the business more efficient and
profitable.
Correct Answer Consultants
True/False
Question Empathy is important for the need to retain talent.
Correct Answer True

Question Indian companies are neither technically nor financially sound, they are always under the
threat of
Correct Answer Takeovers

Question Who propounded the theory X and Y
Correct Answer McGregor

Question The channels through which corporate governance may bear on performance are
Correct Answer managerial incentives , disciplining , corporate restructuring
Select The Blank

Question ________means that private and foreign investors can participate in the Indian Insurance Sector.
Correct Answer Liberalization

Question The characteristics of a good consultant should be
Correct Answer Team spirit , Cosmopolitan outlook , Good communication skill

Question Which ethical factor argues that there is no universal set of principles by which to judge
mortality?
Correct Answer Ethical Relativism

Question "Control maintains the equilibrium between ends and means, output and efforts' by
according to
True/False
Question Science has no predictive power

Question In which type of equilibrium, the man is compared to a cone resting on its base
Correct Answer Perfect equilibrium
Select The Blank

Question ________ behaviour is obtained when there is a one-way transmission of orders from
superior to subordinates.
Correct Answer Linear

Question In which type of income class, does the insurance sector have to face the challenge of
making insurance a buying priority?
Correct Answer lower-middle
True/False
Question The financial structure is not one of the five channels of corporate governance.
Select The Blank

Question Service sector has grown because of________.
Correct Answer contracting

Question This is one of the good control system where the system should confirm to the nature and
needs of the activity or position sought to be controlled
Correct Answer Suitability

Question Franchisee stores can be categorized as
Correct Answer Gift and Card Stores , Apparel Stores , Jewellery Stores

Question Life Insurance Corporation was nationalized by merging how many private insurance
companies?
Correct Answer 245

Question Where is the attack on business families coming from
Correct Answer Transnationals

Question Motivating a worker is to create a need and what else on the part of a worker to better his
present performance.
Correct Answer Desire
Match The Following

Internet Further development of retail sector in India
Important trends in retailing Market concentration
Exclusive retailing Apparel retailing stores
Retailing category based on shop area/location High street stores
Match The Following

Leading companies in this sector of event management

Whizcraft Entertainment Ltd, Midas Events, Fountain Head
Problems faced by event management industry

In addition to the entertainment tax, an event management company is also required to pay service tax
Areas of operations in event management Celebrity management, television events
Definition of event management Events are the occurrences designed for marketing interests

Question What did chanakya write ?
Correct Answer Arthashastra
True/False
Question Vision without mission is incomplete and mission without vision is meaningless.
Correct Answer True

Question Companies like Godrej, Infosys are arranging which sessions for their employees
Correct Answer Yoga
True/False
Question Expectancy theory of motivation predicts that an individual will generally be a high
performer when he see a high probability that his efforts will lead to high performance.
Correct Answer True

Question Peter Drucker is an expert on :
Correct Answer Japanese art , History of technology , History of American statesman

Question Name the following topics that gives an idea about the concept of organizing.
Correct Answer Decentralization , Staffing process , Span of management

Question The tools and techniques used in learning organizations are
Correct Answer creativity, brainstorming , observing outcomes , reframing knowledge
Select The Blank

Question ________ is effective only in big organizations.
Correct Answer Decentralization
Select The Blank

Question Training your subordinate means ________ them.
Correct Answer Motivating
True/False
Question Indian companies because of confused status have lacked self-confidence.
Correct Answer True
Select The Blank

Question ________ with sympathy can reduce some of the daily frustrations in organised life and
result in better communication.
Correct Answer Listening

Question Which segment of event management has the potential to gross the largest in India?
Correct Answer Live entertainment
Select The Blank

Question Being more attuned to the feelings of those you work with is a benefit of ________.
Correct Answer Emotional Quotient

Question Functional authority works only when,
Correct Answer Assignment is clarified , The subordinates are allowed to participate , Feedback
control is established
True/False
Question Learning organizations must adopt processes that encourage interaction across boundaries
Correct Answer True

Question What is it when you are feeling and being in touch with subtle feeling about things ?
Correct Answer Self awareness
Select The Blank

Question Many families were running the business with a law ________ stake of 15% to 20%.
Correct Answer Capital

Question An SBU is an independent business with a coherent set of
Correct Answer products , competitors , objectives

Question Which among the following is a component of planning ?
Correct Answer Rules

Question The features of art is as follows
Correct Answer skill , knowledge , creativity

Question A direct consequence of retailing has taken place due to the emergence of
Correct Answer Apparel retailing stores , Pharmaceutical retailing stores , Books, Music and Lifestyle
retailing stores

Question The main role of management consultant to the organisation is to provide
Correct Answer Recommendations

Question Most Indian business houses go for restructuring exercise, through,
Correct Answer Demerger , Merger , Takeover

Question Which of the options mentioned below would be categorized as a Franchisee store?
Correct Answer Footwear stores

Question Modern developments in management theory are:
Correct Answer Development of the Personnel function , Decentralization of decision making ,
Increased recognition
Match The Following

Strategies It is described as the expected income and expenditure under different heads.
Policies Also called as "Action Component of Planning"
Budgets They are general statement which are explicit or implicit
Rules It is the step-by-step approach to implement policies
Select The Blank

Question Events like trade fairs are handled by government authorities, for example the biggest
concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.
Correct Answer Kumbhmela

Question The characteristics of professional managers are
Correct Answer creative , dynamic
True/False
Question Management is conditional

Question Management is the combination of
Correct Answer arts , science , profession
True/False
Question Gita has nothing to do with leadership in management
Select The Blank

Question ________establishes, cause and effect relationship.
Correct Answer science
Select The Blank

Question If you don't know what you want to achieve, don't call in the ________.
Correct Answer Consultant
Select The Blank

Question With liberalization markets are undergoing fundamental changes including ________ and
pressure on prices.
Correct Answer competition
Select The Blank

Question The Aditya Birla Group has an insurance tie up with________of Canada.
Correct Answer Sun Life
True/False
Question Foreign insurance companies can appoint majority directors on the company board.
True/False
Question Planning can eliminate risk, but can not minimize it.

Question What is it that is conceived of as the thinking out and execution of a plan?
Correct Answer Initiative
True/False
Question Good competitive skills are a potential external opportunity of learning organizations

Question It is said that 'Delegation is the key to control' and
Correct Answer information is guide to control

Question Management is said to be the combination of three factors, arts, science and the third is
Correct Answer profession

Question Who advocated concern for the working and living conditions of workers?
Correct Answer Robert Owen
True/False
Question Planning can eliminate risk
True/False
Question Decision-making is a process of making a choice out of poor alternatives

Question Delegation means allotting a part of authority to whom?
Correct Answer Subordinate

Question Characteristics of informal organization
Correct Answer spontaneous development , informal authority
Match The Following

Motivation of subordinates. To meet the expectations of the Manager
Maintaining discipline And rewarding those who Perform properly.
It develops human resources And future managers
Managers should adopt an appropriate style of leadership to make direction effective

It should invite the views and opinion of employees.
Policies and procedures of the Organization.

Executed through direction Provided by the top managers.

Question One of the control techniques is,
Correct Answer Budgeting

Question Without an efficient what can, direction not be fully effective?
Correct Answer Control
True/False
Question Acceptance of order is essential if it is to be carried out effectively.
Correct Answer True
True/False
Question Direction should not be a very continuous activity.

Question Employees will be judged on how they will meet or exceed which well-defined criteria?
Correct Answer Performance
True/False
Question Permanent liaison between departments fulfills boundary-spanning roles.
Correct Answer True

Question Semantic barriers would include
Correct Answer wrong interpretation of words , grammatical errors

Question The various problems faced by event management industries are
Correct Answer entertainment tax rates , large no. of permissions required , service taxes

Question Few of the ethical concepts are stated as under
Correct Answer ethical subjectivism , ethical relativism
True/False
Question A Whistleblower must examine his motives.
Correct Answer True
True/False
Question Learning organizations should initiate a task force.
Correct Answer True

Question What is the ability to sense, understand, and effectively apply the power and emotions as a
source of human energy called?
Correct Answer Emotional Quotient

Question Who is called Chanakya in the ancient Indian Philosophy?
Correct Answer Kautilya

Question Companies like Godrej, Infosys, Lupin are arranging which sessions for their employees?
Correct Answer Yogs

Question The liberalization and globalization has lead to restructuring of industry through
Correct Answer merger , outsourcing , downsizing

Question Which of the following act as general motivators?

Question Which among the following are types of motivators?

True/False
Question Organisational morale is basically the individual mental condition.
Select The Blank

Question The ________ of planning depends upon ________
Correct Answer success
Correct Answer Implementation
Select The Blank

Question ________ specifies how the organization will achieve its ________.
Correct Answer Mission
Correct Answer goals
Select The Blank

Question ________ is a continuous activity in which the ________ are instructed to carry out the
particular assignment.
Correct Answer Training
Correct Answer subordinates
Select The Blank

Question Employees will be judged quickly on how they will meet or ________ well-defined ________
criterion.
Correct Answer exceed
Correct Answer performance
Select The Blank

Question ________ divide work into specialized ________.
Correct Answer Managers
Correct Answer functions
Select The Blank

Question ________ leader believes in helping, ________, protecting, and keeping followers happy?
Correct Answer Paternalistic
Correct Answer guiding
Select The Blank

Question Corporate governance should aim at better ________, ________ and accountability.
Correct Answer transparency
Correct Answer ethics
Select The Blank

Question Imperative before the Indian companies is to ________ their ________ management
Correct Answer Professionalize
Correct Answer executive

Select The Blank
Question ________ can defined as the ________ of what is good and right for business.
Correct Answer Business Ethics
Correct Answer study
Select The Blank

Question ________ should ________ its resources in key areas
Correct Answer SBU
Correct Answer Manage

Question In the complex new liberalized economy, business families face common problems such as
Correct Answer unproductive labor , falling share values , transnational attack
Select The Blank

Question To retain the Indian brain, Indian corporate houses have to give more stress on overall
personality development through ________ and exposure
Correct Answer retrain
Correct Answer training

Question As per the Indian ethos work is considered not only as a means to gain name, fame and
power but also to
Correct Answer purify minds , purify ego , attain bliss
True/False
Question SBU should have a large size
Match The Following

Services a good opportunity for a new entrepreneur Low entry barriers
Service may or may not be tied to which good Tangible
Services cannot be stocked and delivered later are called Non-Inventori able
For high-tech services the ingredients are knowledge and Labor
One reason for expansion of services is Contracting

Question The summary of important trends in retailing is
Correct Answer efficiency and focus , non store retailing , global players vs local players

Match The Following
EQ The qualities that mark the people who excel in real life
Self-Motivation It requires a high level of optimism and persistence despite rejection
Cost It signifies increased employees turnover
Benefit Differentiating between positive and destructive emotions

Question Name the leading ad agencies in India that have a separate event section.
Correct Answer Vigennet , Ogilvy , Mathers
True/False
Question Henry Fayol was born in England.

Question The service sector is the most diverse sector in the economy and one of the oldest
professions present today are
Correct Answer Indian administrative services
True/False
Question Insider trading issue is an important aspect of corporate governance.
Correct Answer True
True/False
Question Economic consideration do not affect the choice of span.
True/False
Question Span of management is normally related to organization structure.
Correct Answer True
Select The Blank

Question ________ activities include co-ordination and control.
Correct Answer Managerial

Question Who emphasized that king, as a head of the state has to be virtuous and self disciplined
Correct Answer Sukrayacharya

Question "The structure of consumer demand in India is like an iceberg". What is the rationale behind
this statement?
Correct Answer we see only parts of ready potential on the surface
True/False
Question Samartha Ramdas contributed to the conception of administration and management
Correct Answer True
True/False
Question Taj Mahal are living symbols of 'creation and result of management practices'.
Correct Answer True

Question How many central ideas are associated with consequentialism?
Correct Answer Two
Select The Blank

Question Control, like other elements of management process has to be ________ and not an
emergency operation
Correct Answer continuous
Select The Blank

Question ________ thinks that all knowledge is not subjective and he is self-conceit to possess it.
Correct Answer Knowledge worker
True/False
Question Delegation has basically five degrees - zero, low, moderate, high and fifth degree.
Correct Answer True
Select The Blank

Question Business ethics can be defined as the study of what is________for the business.
Correct Answer good and right
Match The Following

Unit of command This means that employees should receive orders from one superior only
Scalar chain Chain of superiors from the highest to the lowest ranks
Equity
Loyalty, devotion on the part of managers should be there when dealing with subordinates
Esprit De Corps In union there is strength'

Question Which ethical concept argues/emphasizes that all mature persons have adequate capacity to
reason and that ethical rules can be desired from such reasons?
Correct Answer Deontological Ethics

Question What is the challenge insurance will face like any other service sector?
Correct Answer Branding

Question The steps included in the process of MBO are
Correct Answer Preliminary setting of goals at the top , Clarification of organisational goals ,
Recycling of objectives

Question What require a high level of optimism and persistence despite rejection
Correct Answer Self-Motivation

Question In the complex new liberalized economy business families face common problems such as
Correct Answer Unproductive labour , Falling share value , Transnational attach
Select The Blank

Question Henry Fayol finds ________ and responsibility to be related, with the latter arising from the
former.
Correct Answer Authority
Select The Blank

Question Planning depends on authenticity and ________ of information.
Correct Answer Reliability

Question The code of conduct for a profession should be
Correct Answer Enforceable
True/False
Question Management is promotional
Select The Blank

Question Scientists claim that there is a genetic component as well as ________ component.
Correct Answer an additional
True/False
Question One of the environmental factors that influences management is labour
Correct Answer True

Question The key management processes in the learning organizations would be
Correct Answer competitor analysis , performance measurement , capability planning

Question The experts who dealt in Behavioral Sciences are :
Correct Answer Max Weber , Vilfredo Pareto , Elton Mayo

Question Every person has different ways and means of performing art, similarly, every individual
has different styles of management and these are categorized as
Correct Answer Democratic , Autocratic , Beaurocratic
True/False
Question Management exists only at the top levels of the organization.

Question The products that are grouped under strategic business units share common factors, like
Correct Answer underlying technology , the market , the skill

Question The different A's of the service sector are
Correct Answer affordability , awareness , availability
True/False
Question Procedures establish a useful method of doing work and thus it can eliminate friction
between departments.
Correct Answer True

Question Who is the father of Intelligence Quotient ?
Correct Answer Alfred Bennet
True/False
Question Anybody can become a manager
Correct Answer True

Question Multiple Choice Multiple Response
Correct Answer Loyalty , Devotion

Question Name the factor that affects the degree of decentralization.
Correct Answer Control

Question One of the major challenges faced by retail business in India is essentially
Correct Answer The Cultural Aspect
Select The Blank

Question International ________ is an integral part of many successful consultancies.
Correct Answer Exposure
True/False
Question Management has been defined as the creation and direction of the internal environment in
an enterprise
Select The Blank

Question A mental condition of a egoistic man where his demands are never fulfilled is also referred
to as ________.
Correct Answer Restless equilibrium
True/False
Question Lower level managers need EQ most.

Question Like any other service sector, insurance will also face challenges such as
Correct Answer Branding , Controlling , Directing
True/False
Question Management consultants do not assist implementation.
True/False
Question The larger the organisation, the more easier is the control process with respect to overall
results.

Question Vipassana is a pali word meaning 'Insight' which means
Correct Answer Seeing things as they really are
Select The Blank

Question As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is
to do it.
Correct Answer Planning
Match The Following

Organization as a structure of authority

This is created out of responsibility and accountability structure
Organization as an establishment This is regarded as the physical aspect of an enterprise
Organization as a corporate citizen This is regarded as the social aspect of an organization
Organization as a relationship This is more related with the formal and informal relationships

Question What does control maintain between output and effort ?
Correct Answer Equilibrium
True/False
Question One of the oldest technique of checking performance is the personal observation.
Correct Answer True

Question What does an SBU do to unrelated products and businesses?
Correct Answer It separates them

Question Name the various characteristics of science
Correct Answer organized knowledge , cause and effect relationship , predictive power

Question Planning is mainly concerned with looking ahead in the future, what is it that provides the
necessary raw material for correct planning ?
Correct Answer Forecasting
True/False
Question Poverty is an asset of the insurance sector.
True/False
Question Service sector in India dominates half of our national income.
Correct Answer True
Select The Blank

Question ________ is the reason for the rising importance of empathy for business leaders.
Correct Answer Globalisation

Question Under the kinds of motivation, employees are different individually yet, they all want the
following things from the job.
Correct Answer Job security , Congenial associates , Fair wages

Question Which is the second factor of the 7S model?
Correct Answer Structure
True/False
Question Correction of deviations is the point at which control can be seen as a part of the whole
system of management and can be related to other managerial functions.
Correct Answer True
True/False
Question Insurance never faces the challenges of branding, packaging and revenue model.
Select The Blank

Question The Indian consumer was shying away from larger formal stores and supermarket chains
because of low/lack of________.
Correct Answer per capita income

Question What is the set-up of an organization?
Correct Answer Relationships
Select The Blank

Question ________ learning requires skills for sharing information and knowledge, particularly
implicit knowledge, assumptions and benefits that are traditionally beneath the surface.
Correct Answer Collective
Select The Blank

Question ________ is the element of effective control where benefits derived should be more than the
cost incurred from the control system
Correct Answer Economic

Question The important point to be noted under the definition of learning organizations is
Correct Answer Development of collective as well as individual learning
True/False
Question Human thoughts are classified under Tamas Rajas and Hettwa
Match The Following

Obligation of confidentiality and loyalty to the organization

People who hold this principle find no difference between a whistle blower and traitor
Ethical Subjectivism Right or wrong depends on Ethical Principles
Respect for human dignity Ethical principle
Disclose what an employee thinks to be wrongdoing Whistle blowing
Select The Blank

Question Unethical acts are a result of________.
Correct Answer Unawareness and insensitivity to issues

Question Which kind of approach did Fayol contributed to the management literature?
Correct Answer Functional

Question David McClelland identified three motives which compare with Maslow's higher ranking
motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3. Achievement -
Correct Answer Self-actualisation

Question Characteristics of formal organization are :
Correct Answer Arbitrary structure , Predetermined objectives and policies , Well defined rules and
regulations

Question Planning is based on future conditions which are dynamic, hence it is said to be
Correct Answer Flexible
Select The Blank

Question One of the merits of ________ is that it recognizes importance of various individual needs
and motivation, and yields a contingency model.
Correct Answer Vroom's theory

Question Planning is imperative in which type of environment
Correct Answer Uncertain

Question The service sector has expanded relentlessly in the past decades. Which of the following
events gave it pre-eminence?
Correct Answer explosion of information technology

Question The different factors that affect morale are
Correct Answer supervision received , nature of work , employees occupational level

Question Disadvantages of SBUs are
Correct Answer Dysfunctional competition among divisions , Over-emphasis on short term
performance , Distortion of information

Question State the barriers to delegation of authority?
Correct Answer Over-confidence
Select The Blank

Question Modern Indian thought on management has its root in the ancient Indian Philosophy of
________.
Correct Answer Vedanta

Question Indians like to be served
Correct Answer preferably by the same salesman every time

Question Decision-making is what type of process ?
Correct Answer Intellectual

Question The different components of EQ would be
Correct Answer Self-awareness , Emotional management , empathy

Question The meaning and purpose of control is
Correct Answer knowing that the work has been done or being done , knowing immediately of any
delays, hold ups , knowing exactly what work is to be done
True/False
Question All consumers in India are looking for price alone.

Question A vision statement should have which option among the following components.
Correct Answer Precise and objective
Select The Blank

Question The noteworthy in Owen's contribution to management philosophy is the ________ element
in management.
Correct Answer Human

Question Name the tactics used in the intensity of rivalry amongst existing competitors.
Correct Answer Price competition , Advertising battles , Product introduction

Question Communication barriers in the international environment are
Correct Answer Loss by transmission , Loss by poor retention , Poor listening
Select The Blank

Question ________is a tool for corporate governance.
Correct Answer communication

Question The main strategies adopted by business families for growth are
Correct Answer Raising their capital , Appoint professional manager , Technology upgradation

Question Components of planning would include
Correct Answer objectives , budgets , procedures
True/False
Question Important ingredients of the service industry are labour and knowledge.
Correct Answer True

Question Research into the average Indian buying habits have brought about the following facts
Correct Answer they prefer to pay in cash , they like to touch and feel the merchandise , they want
attention to be given to all members of their group

Question Intelligence quotient is the measurement of one's ?
Correct Answer Intelligence
True/False
Question Control techniques affect the degree of decentralization.
Correct Answer True

Question Name the books on management written by Peter Drucker.
Correct Answer Frontiers of Management , The practice of management , Management, tasks,
responsibility

Question Name the factors determining decentralization of authority.
Correct Answer Size of the organization , Uniformity of policy , History of the enterprise

Select The Blank
Question ________ are single use plans comprising relatively wide related activities and requiring
complex pattern of co-ordination.
Correct Answer Programmes

Question What is the authority for the SBU which is delegated to each person heading it, and can
adapt quickly to any environmental change?
Correct Answer Decision-making
Select The Blank

Question The board should set up________committee to determine package for executive directors.
Correct Answer remuneration

Question Shareholders activism and shareholder democracy continue to remain myths in India. What
should be given serious thought?
Correct Answer postal ballot system

Question One of the factors determining decentralization of authority is :
Correct Answer Uniformity of policy
True/False
Question Communication in industry is a phase both of organisation and moral building.
Correct Answer True

Question What is lacking in Indian business companies management ?
Correct Answer Professionalism

Question Few of the management principles given by Henry Fayol are:
Correct Answer Division of work , Discipline , Authority and responsibility

Question The fundamental objective of corporate governance is essentially
Correct Answer enhancement of long term shareholder value

Question In which sector is management given much importance?
Correct Answer Corporate

Question Corporatization of the service sector is essentially
Correct Answer professionally managed services
True/False
Question Learning organizations should be adaptive to their internal environment.

Question The purpose of communication is informing others and becoming informed, directing
others and being directed and
Correct Answer Influencing others and being influenced
True/False
Question The contribution of the service sector to the employment generation has been proportionate.
True/False
Question Board members should have an independent sense of judgment.
Correct Answer True
Select The Blank

Question ________ says you are the product of your past and you are bound by past activities.
Correct Answer Law of destiny
True/False
Question Professional management signifies separation of ownership and management.
Correct Answer True

Question Virtuous acts include:
Correct Answer honesty , integrity , tolerance

Question The different kinds of relationships for selecting the span of control would be :
Correct Answer One to one , Cross relationship , Direct group
Select The Blank

Question The scope for retailing in India is great as it is dominated by the________.
Correct Answer unorganized sector

Question According HR issues which untapped resources should be tapped.
Correct Answer human

Question Corporate governance aims at
Correct Answer better transparency , ethics , accountability

Question The negative type of motivators will include
Correct Answer Fear , Force , Reprimands

Question What is the reason that Indian Business houses were not able to take courageous decisions.
Correct Answer stagger or stumbling self-confidence

Question To which environment is learning environment adaptive?
Correct Answer External
True/False
Question Federick W.Taylor is referred to as 'father of modern management theory'.

Question What are the difficulties business houses face while restructuring their businesses.
Correct Answer Painful, expensive

Question An Indian consumer is
Correct Answer one of the most diverse and demanding
True/False
Question The non-executive directors on the board of the company should be 50%.
Correct Answer True
Select The Blank

Question Managerial function of control is the ________ and correction of performance of various
activities.
Correct Answer measurement

Question What should be provided to cope up with dynamically changing situations?
Correct Answer flexibility
Select The Blank

Question Managers should be effective ________ so that they may influence the activities of subordinates
without dissatisfying them.
Correct Answer leaders

Question Which is the technique where the completion of all tasks is checked in the order planned in the
time scheduled is known as
Correct Answer Critical path method
Match The Following

Continuous communication motivates people
Self-regulation enabler audit
Postal ballot system shareholders
Markets notice well managed companies

Question Ethical concepts include:
Correct Answer Ethical subjectivism , Consequentialism , Ethics of Virtue

Question How many rules govern Indian and Foreign insurance companies?
Correct Answer 12
Select The Blank

Question The four A's of the service section are acceptability,________, affordability, availability.
Correct Answer awareness
Select The Blank

Question ________ helps in adjusting to uncertainties in assessing work situations and the effective
delivery of services even under worst condition.
Correct Answer Malleability
True/False
Question Actuary is one who specializes in the mathematics of insurance.
Correct Answer True

Question Today's business is rife with ambiquity and changes what is important for competition.
Correct Answer Self regulation
True/False
Question An organization consists of individuals in which their formal roles and structural positions
bring them closer.
Correct Answer True

Question The person who does not limit the interactions and decisions just to logical approach, but
continuously encourages his team members to think non-logically is
Correct Answer Leader

Question The qualities that matter for International teamwork are,
Correct Answer Mutual respect , Sense of time , Team spirit

Question Which of the following is one of the weaknesses of MBO ?
Correct Answer Difficulty in setting goals
True/False
Question "When an insurance policy is sold, a promise is sold".
Correct Answer True
Select The Blank

Question Actuary is one who specializes in the________of insurance.
Correct Answer mathematics

Question Management is multidisciplinary, it includes knowledge from
Correct Answer Psychology , Economics , Maths

Question The potential external opportunities faced by an organization are
Correct Answer additional customer groups , faster market groups , falling trade barriers
True/False
Question Good motivation lead to low morale. High morale is the manifestation of a weak or
defective motivating process.

Question Companies seeking to improve have taken a plethora of initiatives such as
Correct Answer TQM

Question Some of the isolated examples of management though where one should good into ceaseless
efforts are
Correct Answer Faith, courage, conviction

Question What are the common challenges faced by the retail business?
Correct Answer Special mindset to develop special strategies , Coping with the change
True/False
Question Fast food chains are not a corporatised service.
Select The Blank

Question A study by a consultant at Kearney has projected that the organized retail business in India
would be worth________by 2005.
Correct Answer Rs.1,60,000 crore
Question The channels through which corporate governance may bear on performance are activated
through several structural and institutional factors as follows
Correct Answer legal, political and regulatory environment , financial structure of corporation ,
structure and functioning of co.

Question What is indispensable to accurate internal budgeting and to setting financial and expansion
policies.
Correct Answer Sales forecasting

Question What percentage does the organized sector within the retailing sector represent?
Correct Answer just 2%
True/False
Question Revenue model is a challenge in the service sector.
Correct Answer True

Question Some tips for improving written communication would be
Correct Answer Avoid unnecessary words , Use simple words and phrases , Use short and familiar words

Question Audit is an effective tool of corporate governance and can act/enable
Correct Answer self-regulation

Question Organizing is defined in different ways, viz.
Correct Answer Process , Relationship , Corporate citizen

Question What type of control is most important for effective delegation?
Correct Answer Feedback
Select The Blank

Question Maintaining discipline and ________ those who perform properly, is an element of direction.
Correct Answer controlling

Question The term 'span of control' is also referred to as:
Correct Answer Span of management , Span of supervision , Span of authority

Question Communication is a two way process, it starts with
Correct Answer Communicator
Select The Blank

Question ________acts are done willfully and not by chance.
Correct Answer Virtuous

Question People with high EQ understand people's which factor ?
Correct Answer Expectations

Question Select the essentials of the policy formulation of the following.
Correct Answer positive , definite , clear
Match The Following

Pert It focuses on how effectively resources have been utilised.
CPM It focuses on scientific appraisal of quality of management.
Management Audit It focuses on achieving better managerial control specially on cost factor
Return on investment It focuses on increase in motivation and supervision of each department.

Question Name the group of related businesses that can be taken for the sake of strategic planning,
distinct from the rest of the businesses
Correct Answer strategic business units
True/False
Question The 7 S Framework first appeared in 'The Art of Japanese management' by Richard Pascale
and Anthony Athos in 1981.
Correct Answer True

Question One of the external factors that influence management is
Correct Answer Legal
Select The Blank

Question To establish contact with the creator ________ helps us to transfer our minds and reach at
the goal.
Correct Answer Yogic processes, social norms and values
True/False
Question It is that top leadership fails to teach the MBO philosophy largely because, very often it is
itself not motivated.
Correct Answer True

Question Maslow presupposed that individuals and society develop themselves side by side, this
agrees with which theory.
Correct Answer Theory Y
True/False
Question The longer the chain of communications and the greater the no. of supervisory levels, the
more opportunities there are for misunderstandings.
Correct Answer True

Question The various tools for corporate governance are
Correct Answer audit , professionalism , proper functioning of the board
True/False
Question Positive morale definitely influences the productivity of a group and reduces the amount of
supervision necessary for the desired output.
Correct Answer True
Match The Following

Feature of management Management is dynamic
Fundamental functions of management Planning, organizing, actuating and controlling
Characteristic of management Management is an endeavour to achieve the pre-determined

objectives
Scope of management Management is an inter-disciplinary approach
Select The Blank

Question The ________ appeared in the book, In search of Excellence.
Correct Answer 7 S model
True/False
Question A wisdom worker is one who focuses on self-control.
Correct Answer True

Question In which form does event management exist in India?
Correct Answer nascent

Question What is possible to enforce among workers when morale is high and when they are given
participating opportunities
Correct Answer Self-discipline

Question Some of the limitations of business planning are
Correct Answer Time Consuming , Expensive device , Heavy cost of planning

Question The goal of human activity is pure consciousness but some also prefer
Correct Answer Patanjali Yoga Sutra
True/False
Question The purpose of control is not to appraise current and completed action but to provide a
basis for regulating future activities.
True/False
Question It is said that no company is allowed to deal in life and non-life insurance as a single entity.
Correct Answer True
Select The Blank

Question ________ is said to be the first contributor to management.
Correct Answer Robert Owen

Question In the theory of Mc Gregor following assumptions have been made about human nature,
under theory X those are
Correct Answer Self-centered , Lacks amitions , Gullible
Select The Blank

Question Physical needs are at the base of the hierarchy theory of motivation while self actualisation
needs are at the ________.
Correct Answer apex

Question Under the climate of morale what is the result of broadening the interest of the individual to
include the whole group.
Correct Answer Team-work

Question Which among the following is an event management company?
Correct Answer Planet E

Question Some of the external factors that limit control are
Correct Answer govt. policies , market changes , economic changes

Question In the insurance sector the rules governing the foreign companies
Correct Answer are 26% of equity participation , affect only special resolutions , do not appoint
majority directors on the company board
True/False
Question Competitive is a common word in all of Michael E.Porter's three famous books.
Correct Answer True

Question Which is the most appropriate type of alliance which the new companies often
overestimate?
Correct Answer Joint-venture

Question The different types of motivators would be
Correct Answer Positive , External , Financial

Question What is that the consultant must be able to recognise about the client's future needs ?
Correct Answer Vision
Select The Blank

Question A rule governing Indian companies states that policy holder's funds must be________only in
India.
Correct Answer invested

Question Any morale improvement programme of management must embrace the following rules.
Correct Answer Respect individual , Be fair and just , Encourage initiative

Question There are six methods of giving orders, like mutual effort, open order, volunteers the other
three are
Correct Answer Command, power, suggestion
Select The Blank

Question Services need efficient________, transport roads and power just as much as industry and
agriculture.
Correct Answer telecom
True/False
Question Management consultants do not assist implementation.

Question Features of direction would be
Correct Answer Pervasive function , Communication , Continuous process

Question Which among the following is a general management challenge in the insurance sector?
Correct Answer Training

Question If SBU's are formed, managers tend to be closer to
Correct Answer customers
Match The Following

W.Edward Deming Introduced quality control in Japan
Henry Fayol Referred to as 'The father of modern management theory'
Federick W.Taylor Referred to as 'The father of scientific management'
Vilfredo Pareto
Referred to as 'The father of the social systems approach' to organization and management

Question How many forces of competition are there according to Michael E. Porter?
Correct Answer Five

Question What is essential for the management to get things done in the organization?
Correct Answer Delegation

Question What articulates the long-term goals of an enterprise ?
Correct Answer Vission Statement

Question Key ethical principles include the following:
Correct Answer Caring and compassion , Being fair and open minded , Fulfilling commitments

Question What is that which poses a major problem to the organizers of events?
Correct Answer Taxes

Question One of the internal environmental factors that influences management is
Correct Answer place

Question Name the type of the supervisor who takes care of the number being produced today.
Correct Answer Speed Boss

Question Under principle of effective communication what should be fully understood by all
concerned.
Correct Answer tasks , policies , responsibilities

Question Under McKinsey's 7 S model, the soft S's are:
Correct Answer Style , Staff , Skills
True/False
Question Before 1990, Global players were allowed to enter and operate in Indian Market.
True/False
Question Programme should not be closely integrated with objectives but to be developed from year
to year.
Match The Following

Philosophy of scientific management Development of each man to his capacity and ability
Six industrial activities Technical, commercial, financial, accounting, security management
Five management functions Planning, organizing, commanding, co-ordination, control
Four supervisors at implementation department Gang boss, speed boss, repair boss, inspector

Question The factors measuring the morale of the workers and ascertain whether it is increasing or
diminishing can be listed as
Correct Answer Grievances , Absenteeism , No. of accidents
Select The Blank

Question Planning, organizing and controlling demand effective ________ at all stages if they are to be
successful.
Correct Answer decision making

Question Name the industrial activity where 'Buying, selling and exchanging takes place'.
Correct Answer Commercial
Select The Blank

Question Span of control is also referred to as the span of ________.
Correct Answer Supervision
True/False
Question Direction initiates at the bottom level in the organisation and follows to top through the
hierarchy.
True/False
Question Abraham Maslow, an eminent US Psychologist, offered a general theory of motivation called
the 'Need Hierarchy Theory'
Correct Answer True

Question Who said "Management is a multi-purpose organ that manages a business, manages
workers and work?

Question Communication forms the link between every individual and between one group and the
other groups, what are the main facts which flow through individuals at various levels.
Correct Answer concepts, opinions

Question Name the factors governing the span of management.
Correct Answer Ability of the manager , Ability of the employees , Geographic location

Question One of the popular forecast is
Correct Answer Demand

Question The characteristics of knowledge worker would be
Correct Answer egoistic , right conscious
Select The Blank

Question Giving value to the customer entails anticipating customer________.
Correct Answer expectations
True/False
Question The essence of MBO is mutual consultation, mutual understanding and self-motivation to
work as a part of the team to achieve objectives.
Correct Answer True
Select The Blank

Question The purpose of life is to raise from ________ to rajas
Correct Answer Tamas

Question What would be the percentage of equity participation under the rules governing foreign
companies?
Correct Answer 0.26
Select The Blank

Question Consultants must conduct diagnosis to redefine ________.
Correct Answer Problem
Select The Blank

Question High morale is likely to be associated with superior motivation and low morale with
________, and a lack of drive.
Correct Answer frustration
Question The old control techniques which were used through years are
Correct Answer Unity of policies , break-even analysis , budgetary control
Select The Blank

Question Loyalty to the________should occupy the place before loyalty to the organization.
Correct Answer country
True/False
Question You should never measure the process and develop tools that will measure your progress.
Select The Blank

Question The ________ principle, which is the inherent process in organization through which
authority, the antecedent co-coordinative principle, permeates the entire organized structure.
Correct Answer Scalar

Question Under the characteristics of a learning organization what is it that is recognized as strength?
Correct Answer diversity

Question The various activities undertaken by event management companies during events are
Correct Answer concept building , communication strategy , concept evaluation

Question How many channels are there through which corporate governance may bear on
performance?
Correct Answer five

Question In the process of delegation, to whom is some part of the authority allotted?
Correct Answer Subordinate

Question Before calling a consultant what is it that companies must prepare
Correct Answer Check list
True/False
Question The strategic factor in social integration is the development and selection of leaders.
Correct Answer True

Question At which levels of the organization does management exist?
Correct Answer Top-level
Select The Blank

Question The concept of corporate governance has been attracting________in India.
Correct Answer public attention

Question Rules offer a definite direction to the planning process, they are also names as
Correct Answer specific , rigid , non-flexible
Match The Following

Delegation This means to give, offer, confer and allot a major part to subordinates
Span of management It is based on the manager of average ability
Decentralization It is viewed as an extension of delegation

Organizing It is considered as a process, or any activity
Select The Blank

Question Morale is the term usually applied to armed forces during war time and athletics teams. It
refers to team spirit and ________ of people for a common purpose.
Correct Answer togetherness

Question The names of the experts who have given recent contribution to management are:
Correct Answer William Ouchi , W.Edward Deming , Peter F.Drucker

Question Planning is based on future conditions which are dynamic, hence it is said to be
Correct Answer Flexible

Question What is the fundamental tool employed by managers in directing their subordinates ?
Correct Answer Order
True/False
Question MBO method has been evolved by Peter Drucker (1955).
Correct Answer True
Select The Blank

Question The term ________ refers to a specific administrative directive prescribing the sequential
manner in which a repetitive activity is to be initiated and completed in a goal - oriented manner.
Correct Answer procedure
True/False
Question In delegation a superior transfer some duties and responsibilities to his subordinates.

Question Under the disadvantages of strategic business units what is that which is difficult to
maintain in its uniformity?
Correct Answer Corporate image

Question Unethical acts are results of the following factors:
Correct Answer unawareness and insensitivity to issues , selfishness , faulty reasoning
Select The Blank

Question Producer services are trade,________communication and financial services.
Correct Answer transport

Question Some managements who are very much intimated by consulting firms, what are they likely
to loose
Correct Answer Confidence

Question Name the need under the level of hierarchy which has the highest potency and a person
who lacks basic necessities of life will primarily be motivated by such needs
Correct Answer physiological

Question Budgetary control involves budgets such as
Correct Answer sales , production , cash
Select The Blank

Question Maharishi Institute of Management has ________ centres in India and abroad.
Correct Answer 18
True/False
Question Management is the combination of Arts, Science and profession.
Correct Answer True

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SCDL - Principles & Practices of Mgmt.

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Uniformity of policy This is related to those who value consistency

Business dynamics This is related to the fast moving character of an enterprise

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Science is developed Over a period of time

Management as a discipline Has no centralized rule-making authority

Management is a multipurpose organ That manages a business

Management is understood by performance Management is what management does

Management requires learning Art requires knowledge

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Knowledge based decision-making. Instead of intuition

Professional managers may have only salary-stake Question of accountability of Performance

Management can be applied everywhere Management is universal

Management is dynamic Changes as per time

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