Jeffrey L.

Short
jshort1000@aol.com

Arlington, TX 76017 (817) 937-3809

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SUMMARY
An energetic business professional with 17 years of successful commercial and personal lines insurance claims experience. Experienced in hiring and developing staff, marketing, operations, planning and budgeting, personnel, financial planning and management. A hands on manager, accustomed to handling day-to-day operations of a multi million-dollar insurance branch.

EXPERIENCE/ACCOMPLISHMENTS Direct General Corporation Dallas Claims Manager/Director

10-08-Present

Opened a new claims office for this company and built a staff of 40 in two years while progressively increasing responsibility and territory. Managing a staff of 8 direct reports. Handling non-standard auto claims and life claims in a multi-Southern state territory. Responsible for all office functions and activities from claims auditing, staffing and day to day management of the operation. Developed strong team of professional adjusting staff Excellent results on audit and with our TPA partner. Reduced litigation expense Improved cycle time Built communication between underwriting, sales(agents), and actuarial

Unitrin Property & Casualty/Trinity Universal Insurance Dallas Casualty Claims Manager, Dallas, TX

01/9410/08 02/04-10/08

General management of 40 employees and 5 supervisors handling a majority of commercial auto and general liability claims along with personal auto and homeowner claims for the Southern territory. Responsible for interviewing, hiring, employee development and training process development and implementation and continuous claims auditing. Office results have improved with a increase in overall productivity and improved quality control Successful in recruiting new candidates while handling others on performance management program Significant improvement in physical damage cost control Bloomington Branch Manager Bloomington, IL 04/00 02/04 General management of 25 employees and 3 supervisors handling a majority of commercial auto and general liability claims along with personal auto and homeowner claims for the MidWest territory. Responsible for interviewing, hiring, employee development and training, process development and implementation and continuous claims auditing. Office results have improved from last place to first on a national basis with great success in both large exposure claims and litigated files. Reduced legal expenses by 40%. Successfully recruited candidates and have had no unplanned turnover. In the period of the last 6 months, have had a successful financial, corporate and Department of Insurance market conduct study/audit which have all been very successful.

Casualty Unit Manager Dallas, TX 03/98 04/00 General Management of 4 adjusters responsible for 800 plus files consisting of lawsuits, coverage issues and large exposure claims in a multi-state environment including Texas, Louisiana, Oklahoma, Kansas, Missouri and New Mexico. Responsible for quality customer service, employee development and training and implementation of proactive claim handling. Claim Adjuster Dallas, TX 01/94 03/98 Responsible for 220 claims at all levels of development including lawsuits, coverage disputes and heavy bodily injury claims. Territory included a 5-state area handling personal and commercial auto, commercial general liability, homeowner's liability, farm and ranch liability and garage liability. Responsible for maintaining proper reserves, control of legal expenses, expense adjustment, coverage verification, fact investigation, evaluate liability and conclude claims. Maintained a closure ratio of 105.7%.

Dillard Department Stores

01/88 01/94

Sales Associate Arlington, Texas Responsible for sales, customer service and merchandising. Ability to work with all levels of clientele. Recognized for maintaining the highest level of customer service and selling an average of $200.00 per hour. Consistently one of the top sales people in the division and recognized as a leader in sales and customer service.

EDUCATION
University of Texas at Arlington Bachelor of Business Administration, May 1991 Major: Business Management