Bryan Leonard

Murphy TX 972-423-2642 bryanleonard@verizon.net

Qualifications for Regional Sales Management

A highly motivated results-driven leader with over 18 years of combined experience in all aspects of sales management, marketing, administration operations, project management, coaching behavior change, financial oversight and training and development. As Sales Support Director for 69 Citibank branches in the state of Texas, applied exceptional analytical team and individual leadership skills to develop and implement strategic sales, operational and marketing action plans, leading to increased production and results. This included assessing process performance of senior management in the Texas business and delivering direct feedback and recommendations to those individuals and executive management in New York. Demonstrated consistent leadership at each position held, building on the skill base in each roll to influence others to perform at their best.

Professional Experience CITIBANK, Dallas TX

Sales Support Director/Senior Vice President/2009-Oct 2011 o Directly responsible for coaching, assessing and teaching the sales process for 69 Citibank branches throughout the state of Texas. The role required an attention to detail, candor with individual performers and Senior Management, as well as development and implementation of resolutions to increase performance across many disciplines, including investment sales. Orchestrated the top customer service rank of any area throughout the national Citibank branch network. Customer service scores increased 15 points year over year during an 18-month period. Directed boost in mortgage production throughout the Dallas SW marketplace, resulting in a 100%+ increase in sales year over year. Selected to represent all Sales Support Directors nationally and tasked with recommending process improvements across the North America business. Successfully spearheaded the initiative to improve process efficiency while reducing paperwork by 50 percent, leading to increased sales. Conducted multiple classroom training sessions covering systems conversions, coaching for sales results, cross selling, needs assessment and client sales development all while achieving the top tier trainer rating. Balanced a highly diverse geography throughout the state of Texas and provided sales solutions to increase production in small markets servicing 4000 people, while continuing to work through additional solutions for metropolitan marketplaces such as Dallas or San Antonio. Chosen to fulfill multiple duties previously assigned to the Area Director in the Austin and San Antonio markets during a vacancy in that position. Ranked number 1 in equity loan sales performance during that period.

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Financial Center Manager/ Vice President/ 2003-2009 o Directed all day to day operations of the largest Citibank branch in the Dallas Fort Worth Market. This included responsibility for the branch P&L, hiring and firing, developing and coaching, and inbound and outbound sales. B2B sales were a emphasis and a consistent point of strength. Achieved 23 % margin growth over the course of one year through increased sales activities and cost management and was named a Citistar, a national program set aside to recognize the top 2% of managers nationwide. Ranked in the top 5 branches, in 4 of the first 5 company sales contests for the state of Texas. This included winning a campaign designed to measure operational soundness. Designed, organized and implemented several micro marketing programs used to boost sales performance both with the internal and external customer base. One event attracted over 500 attendees. Recognized as a diverse and flexible leader and accepted a transfer to Texas in 2005 to help with the conversion and implementation of numerous operations and sales changes after the acquisition of First American Bank.

Licensed Personal Banker/ 2002-2003 o Recommended and sold licensed bank products in a very busy Las Vegas Citibank location. Duties included customer service, sales calls, investment and insurance sales and collaboration with other internal partners across multiple departments. Promoted to branch manager in 14 months after establishing position as a leader among all the bankers in the 13 branch locations. Achieved all investment licenses required for the role on the first attempt and within 3 months of beginning employment.

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COMPUSA, Fountain Valley, CA

Operations Manager/ 1999-2001

o Presided over the operations and controls of a 50 million dollar big box o

retail location, including loss, process improvements and spot audits of financial transactions. Managed over 50 employees and accepted a company transfer to the Las Vegas market to focus on the opportunities for growth in Nevada.

CIRCUIT CITY, Pasadena, CA

Sales Manager/ 1993-1999

o Managed 3 departments and a commissioned sales staff of 47 employees. o Selected to design, write and train three districts on new interactive kiosk
which assisted in the development of 200 employees.

Education and Licenses

Bachelor of Arts in Communications, Biola University, La Mirada, CA/1992 Securities Licenses Series 6, 63, 26; Texas Insurance Licenses for Group 1