*3 to 4 years experience with the Tibco tool as well as with TIBCO Business Works*.

Position Description: The Systems Support Specialist is responsible for ensuring the ongoing availability of mission critical TIBCO applications (ACTIVE MATRIX, BUSINESSWORKS, MESSAGING, HAWK, BUSINESSEVENTS) across a specific EI division in support of multiple Lines of Business. This includes leading day to day support operations, providing technical guidance and consultation to critical multi-million dollar projects and key initiatives, collaborating as necessary with executives, and developing recommendations and strategies to increase the immediate and longer term operational effectiveness of the platforms within the division. Accountabilities: Identifies, analyzes and resolves highly complex problems across a broad range of supported TIBCO environments. Monitors the overall performance of supported environments and performs the necessary tuning to ensure continued availability. Develops and executes plans to implement highly complex changes to the banks mission critical systems. Meets with executives from within the division, business partners, senior management/executives and vendors to provide status updates related to the health of supported applications, to maintain an understanding of new technologies and business trends, and to ensue all support issues and business needs are properly communicated and addressed. Leads and/or provides technical consultation to task force/project teams, technical recovery teams, post mortem meetings and focus groups in order to ensure ongoing availability of critical applications and/or quick resolution to significant problems. Represents the team, and provides technical guidance and consultation, on multi million dollar projects. Provides technical coaching and/or broader team leadership to more junior team members . Increases the efficiency of existing operational methods and workflows by identifying, recommending, and implementing process improvements. Ensures all operational risks to supported systems have been identified, prioritized, and are being tracked. Ensures that all audit, Information Security, and regulatory guideless are adhered to. Participates in disaster recovery and site backup tests. Identifies and avoids any potential bottlenecks that might present a threat to system security or user services Tests and verifies security controls in fixes, and new or upgraded products. Knowledge and Skills: Must have TIBCO Admin experience Possesses a university degree/college diploma in related discipline(s) and 7 - 10 years experience in the IT industry. Expert and in depth knowledge of the platforms multiple technologies and a solid knowledge of the organizations other technical environments and supported applications Advanced understanding of business initiatives and their dependencies on technology Illustrates advanced knowledge of the Banks technology standards, guidelines, and processes.

 Exhibits advanced knowledge of current IT industry standards and trends applicable to the given platform. Maintains advanced knowledge of Information Security, audit, and regulatory guidelines. Demonstrates advanced knowledge of the ITIL framework and processes: Incident and Problem Management, Change Management, Configuration and Release Management. Displays solid knowledge of financial accounting principals, capital planning processes, and financial methodologies. Skills: Possesses advanced verbal and written communication skills. Possesses advanced interpersonal skills. Possesses advanced problem solving and analytical skills. Demonstrates advanced customer service skills. Maintains advanced teamwork skills. Displays advanced presentation skills Illustrates advanced leadership skills. Is able to lead large teams during recovery activities for highly critical bank applications. Is able to manage in crisis situations. Is self-motivated, goal-oriented, and customer-service oriented. Working Conditions: This role requires24/7/365 availability. There is a frequent requirement for planned and unplanned, off-hour (weekend, evening, and night) work, in certain cases for extended periods.