Deepika Sanon

817-899-4651

deepikasanon@gmail.com

Professional Profile Over 6 years of extensive work Experience as a Business Analyst in Banking, Insurance, Pharmaceutical domains. In depth knowledge and experience in all phases of the SDLC (System Development Life Cycle), and methodologies like, RUP (Rational Unified Process), Agile and Hybrid methodology. Highly Experienced in Feasibility studies, Document generation, conducting Product Development Methodology, Joint Application Development (JAD) sessions for requirements gathering, analysis, design through interviews, workshops with user(s), subject matter experts (SME's), and business stakeholders. Strong knowledge in using GAP Analysis and Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis and implementing it in the business process. Proficient in conducting scrum meetings and discussing the task with the team members that has to be completed every day. Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts and Technical team with excellent communication and interpersonal skills. Extensive experience in identifying systems requirements, defining business processes, identifying risks and Impact analysis, UML ( Unified Modeling Language) and Use Case Diagrams. Excellent skills in writing Business Requirements Document (BRD), Use case Document, Functional Requirement Document (FRD), Systems Design Specification (SDS), workflow and diagramming skills for drawing UML diagrams such as Activity diagrams, Class diagrams and Sequence diagrams, Dataflow diagrams. Conducted User Acceptance Test (UAT) with stake holders and business users and prepared Standard Operating Procedure (SOP). Assisted project manager in conducting project planning and risk analysis for the project. Expert in Writing Test Cases, Test Plan and Quality Assurance. Highly Experienced with Data Analysis, Modeling, Entity Relationship Diagrams (ERD), Process Modeling, Data Flow Diagrams. Proficient in Using MS Outlook, MS Share Point, MS Access, MS Visio. Highly experienced with in the development, implementation, and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills, conducting CostBenefit Analysis. Excellent Communication skills with ability and willingness to work towards the business and technical requirements of clients and users. Excellent presentations skill and Flexibility in adapting to a wide range of work environments by inculcating new relevant skills with ease in a time sensitive frame. Educational Qualifications: Masters in Computer Application (MCA) Skill Set: Rational Unified Process, UML, MS Visio, HTML, SQL Server 2000/2005/2008, MS Access 2000/2003/2007,Oracle 11i, 10g, 8i, , MS Word 2010, MS Excel 2010, PowerPoint 20xx, MS Access 2010, MS Project 2010, MS Outlook 2010, Visual Basic 6.0, Windows NT/ 2000

Projects summary Flagstar_Bank,_Troy,_MI 09/2009-Present Business Analyst Flagstar Bank, headquartered in Troy, Michigan, is a community bank with 162 banking centers in Michigan, Indiana and Georgia. The Project was regarding integration and implementation of new money wiring system to support the banking operations as well as the Wholesale Mortgage operations which is Flagstars primary business. Environment: Oracle 10g, 6.0, MS Office Suite2007, MS Visio 2007, MS Project 2007, MS Outlook. Responsibilities: Worked with Project manager and other users and created Work flow diagrams, Activity Diagrams on MS Visio/MS Project using Project Evaluation and Review Technique (PERT) technique. Performed Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis and implemented it in the business process. And conducted project planning according to the results Performed GAP analysis to identify the AS-IS and TO-BE business process to improve the process in the project. Conducted JAD sessions for requirements gathering with Business Stakeholders, SMEs, Users and refined it through interviews, Story Board Sessions, Use Case Diagrams. Developed Swim Lane Diagrams, which helped in Rapid prototyping and pinpointing potential problems early in the process. Created Mock Up screens and Templates using MS Visio for better visualization and understanding of the software application. Coordinated with business users to prepare and update Business Requirement Documents (BRD) and Functional. Requirement Documents (FRD). Created Use Cases documents for requirements. Performed GAP analysis of business rules, business and system process flows, user administration and requirements and developed Requirement Traceability Matrix to find out if the current project requirements are met and ensured its timely update. Created Requirement Traceability Matrix to list all the requirements and make sure all the required documents like Use Cases, Test Cases, are written and compiled. Worked in, implementation, and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills, conducting Cost-Benefit Analysis. Conducted status meetings and presided over the Changed Control Board meetings to discuss Defect, and ensure changes. And conducted risk analysis in case of defects in the product Assisted with User Acceptance Testing with prospective users. Developed and maintained Standard Operating Procedures (SOP). Coordinated with the QA Team for the sign-off process before deployment and assisted the Project Manager on creating the Lessons learned document. Created a Back-out Plan as a part of Production Readiness Review and played an active role in Production Support and maintenance of the application. Arvest Bank, Greenwood, Arkansas 12/2008-08/2009 Business Analyst Arvest Bank Group (Arvest) provides commercial banking and financial services. Arvest Bank is a regional bank that operates in a unique, customer-focused way. Today Arvest has over 200 locations across four states that are part of 16 locally managed banks. Arvest also provides a wide range of financial services including loans, deposits, treasury management, asset and wealth management, life insurance, credit cards, mortgage loans and mortgage servicing. Arvest operates a mortgage company, credit card company, title company, trust

company, asset management company, insurance company and mortgage servicing company. Total assets exceed $10 billion. Responsibilities: Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements. Extensively worked with Project Manager to determine the current best practices for requirement gathering Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures. Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word. Created User Requirement Specifications (URS), Business Requirement Document (BRD) and Functional Requirement Specifications (FRS) documents. Created complex stored procedures using SQL with multiple table joins and comprehended and isolated areas problems. Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational Rose so that developers and other stakeholders can understand the business process. Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis. Experienced setting up test scenarios and executing on these scenarios and worked closely with testing team to make sure all the changes made to requirements documents are implemented in there Test Cases Set up definitions and process for test phases including Product test, Integration test, System test and User Acceptance Test (UAT). Conducted GUI testing, Functional Testing, Integration Testing, Performance and User Acceptance Testing on the application. Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project Conducted Training Sessions to familiarize users with system. Environment: MS Office, MS Visio, MS Project, HTML, SQL, SharePoint, UML, Win Runner, Test Director Union Bank, San Diego, CA March 9/2006-11/2008 Business Analyst Union Bank's Store Vision Teller is one of the most advanced and customer friendly Teller applications in the financial industry. The application gives the tellers the ease of usability so they can better help serve our customers financial needs. Responsibilities: Conducted Gap Analysis by identifying existing capabilities, documenting the enhancements to meet the end state requirements. Suggested measures and recommendations to improve the current application performance of Cashbox and TV2 Conducted JAD session with management, SME, users and other stakeholders for open and pending issues. Helped the web technology team in website development.

Worked with the customer service team (teller group) in knowing what they required to have an effective and efficient customer interaction platform Worked on derivatives, mortgage backed securities, bonds by using financial softwares which were custom made. Assisted the Project Manager in managing project resources and project timeline using MS Project. Worked with the System Architect to evaluate the system and successfully integrate the transaction. Worked on their online retail banking application

Environment: Windows 2000/XP, UML,Varicent, Rational Rose, MS Visio, MS Project, HP Quality Center, SQL, UNIX. RUP, MS Excel, MS Word. Indusa Infotech Services Ltd. 12/2004-8/2006

Indusa Infotech is an IT consultancy company based in India. Primarily they focus on maximizing client returns from outsourcing and off-shoring application development or redesign Responsibilities: Created the functional requirements specification from the business requirements. Participate in JAD Session with the business users. Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Prepared logical Data Models that contains set of diagrams and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements. Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies. Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio. Worked on Wire frames during the Elaboration Phase Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues. Scheduled meetings with developers, SAs (System Analyst) and testers to collaborate resource allocation and project completion using MS Project. Assisted with User Acceptance Testing with prospective users. Developed and maintained Standard Operating Procedures (SOP).