Shared Tech 2005

Lab guide
 Shared Tech 2005 Lab Guide
July 12, 2004
Part Number SM-040713

Copyright Notice
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information contained therein is at the risk of the user. Documentation may include technical or other
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each page. Use of unauthorized courseware materials is strictly prohibited and should be reported to
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10987654321

ii Shared Tech 2005

 Lab 1
Activate a product
Lab Overview
Product activation is the process through which customers activate their
Symantec products via the Internet.

Objectives:
After completing the lab, you will be able to do the following:
■ Activate a Symantec product via the Internet

Lab 1: Activate a product

Product activation reduces software piracy and ensures that you have received
genuine Symantec software.
If you did not activate your product when first prompted, you will receive an
Activation Needed alert every day until you activate the product.

To activate your product

1 Double-click the product icon to open the application.
2 Activate a product
Lab 1: Activate a product

2 On the product System Screen, click Activate.

3 On the Activation screen, click Next.

 Activate a product 3
Lab 1: Activate a product

4 On the Activation Successful screen, click Finish.

4 Activate a product
Lab 1: Activate a product
 Lab 2
Troubleshooting Digital
Rights Management
Lab Overview
Some DRM issues are difficult to troubleshoot; the most that one can hope to do,
in some cases, is to be able to pinpoint where the problem is occurring. However,
in other cases, it is entirely possible to both troubleshoot and resolve problems
related to DRM. This lab is intended to give hands-on experience in
troubleshooting such licensing issues.

Objectives:
After completing the lab, you will be able to do the following:
■ Analyze various licensing problem scenarios
■ Resolve various licensing errors

Lab 2-1: Scenario #1

Setting up the problem
1 Reinstall Norton AntiVirus but do not activate the product.
2 In the folder “Shared Tech Break-Fix Labs” you will find a program called
“Lab 2-1.exe.” Double-click the file to run the program. This file will cause
unspecified damage to the computer, which will not be visible at this time.
3 After the machine boots back up, attempt to activate the product.
4 Observation and description of the symptoms:

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2 Troubleshooting Digital Rights Management
Lab 2-2: Scenario #2

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Troubleshooting the problem

1 Use this space to write down the troubleshooting steps used to resolve this
issue:

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2 Resolve the problem. Re- start Norton AntiVirus and activate the product to
test your solution.

Lab 2-2: Scenario #2

Setting up the problem
1 In the folder “Shared Tech Break-Fix Labs” you will find a program called
“Lab 2-2.exe.” Double-click the file to run the program. This file will cause
unspecified damage to the computer, which will not be visible at this time.
2 Attempt to start Norton AntiVirus.
3 Observation and description of the symptoms:

__________________________________________________________________
__________________________________________________________________
__________________________________________________________________

Troubleshooting the problem

1 Use this space to write down the troubleshooting steps used to resolve this
issue:

__________________________________________________________________
 Troubleshooting Digital Rights Management 3
Lab 2-2: Scenario #2

__________________________________________________________________
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2 Resolve the problem and start Norton AntiVirus to test your solution.
4 Troubleshooting Digital Rights Management
Lab 2-2: Scenario #2
 Lab 4
Troubleshooting the
Common Client
Lab Overview
Due to the nature of the architecture, Common Client problems can appear in a
many different contexts when using various Symantec products. This lab is
intended to give hands-on experience in troubleshooting Common Client issues.

Objectives:
After completing the lab, you will be able to do the following:
■ Analyze various Common Client problem scenarios
■ Resolve various Common Client-related errors

Lab 4-1: Scenario #1

Setting up the problem
1 In the folder “Shared Tech Break-Fix Labs” you will find a program called
“Lab 4-1.exe.” Double-click the file to run the program. This file will cause
unspecified damage to the computer, which will not be visible at this time.
2 After the machine boots back up, attempt to start Norton AntiVirus.
3 Observation and description of the symptoms:

__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
2 Troubleshooting the Common Client
Lab 4-2: Scenario #2

Troubleshooting the problem

1 Use this space to write down the troubleshooting steps used to resolve this
issue:

__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
2 Resolve the problem and start Norton AntiVirus to test your solution.

Lab 4-2: Scenario #2

Setting up the problem
1 In the folder “Shared Tech Break-Fix Labs” you will find a program called
“Lab 4-2.exe.” Double-click the file to run the program. This file will cause
unspecified damage to the computer, which will not be visible at this time.
2 What error message appears when the machine boots back up? (Note: The
error you receive is not a true indicator of the problem.)

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3 Click OK to dismiss the error message.
4 Attempt to start Norton AntiVirus.
5 Observation and description of the symptoms:

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 Troubleshooting the Common Client 3
Lab 4-2: Scenario #2

Troubleshooting the problem

1 Use this space to write down the troubleshooting steps used to resolve this
issue:

__________________________________________________________________
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__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
2 Resolve the problem and start Norton AntiVirus to test your solution.
4 Troubleshooting the Common Client
Lab 4-2: Scenario #2
 Lab 5
Working with LiveUpdate
Lab Overview
LiveUpdate is the technology used to update Symantec products via the
Internet.

Objectives:
After completing the lab, you will be able to do the following:
■ Temporarily turn off Automatic LiveUpdate
■ Turn on LiveUpdate Express mode
■ Run LiveUpdate
2 Working with LiveUpdate
Lab 5-1: Temporarily turn off Automatic LiveUpdate

Lab 5-1: Temporarily turn off Automatic LiveUpdate

To turn off Automatic LiveUpdate
1 At the top of the main window, click Options.

2 Click LiveUpdate.
 Working with LiveUpdate 3
Lab 5-1: Temporarily turn off Automatic LiveUpdate

3 Uncheck Enable automatic LiveUpdate. Click OK.

4 In the pop-up window that appears, in the Select the duration drop-down
list, select 1 hour. Click OK.

5 Close the Norton product.

4 Working with LiveUpdate
Lab 5-2: Turn on LiveUpdate Express mode

Lab 5-2: Turn on LiveUpdate Express mode

To turn on Express mode
1 On the Windows taskbar, click Start > Settings > Control Panel.
2 In the Control Panel window, in Classic View, double-click Symantec
LiveUpdate.

3 In the LiveUpdate Configuration dialog box, on the General tab, select

Express mode.
4 Check Automatically start the session when LiveUpdate is launched.
5 Check Automatically exit at the end of the session.
 Working with LiveUpdate 5
Lab 5-2: Turn on LiveUpdate Express mode

6 Uncheck Enable Enhanced Error Support.

7 Click OK.
6 Working with LiveUpdate
Lab 5-3: Run LiveUpdate

Lab 5-3: Run LiveUpdate

To obtain updates using LiveUpdate
1 Open your Norton product. Notice the attention status displayed, due to the
fact that Automatic LiveUpdate has been turned off.

2 At the top of the main window, click LiveUpdate.

 Working with LiveUpdate 7
Lab 5-3: Run LiveUpdate

Because LiveUpdate is in Express mode, LiveUpdate will run with no further

user interaction required.

3 If you receive a notice to restart your computer, click OK.

8 Working with LiveUpdate
Lab 5-3: Run LiveUpdate
 Lab 6
Troubleshooting
LiveUpdate
Lab Overview
LiveUpdate depends on many factors to run successfully. A clean operating
environment, operating system factors, even system file versions can lead to a
failed update of the installed products. This lab is intended to give hands-on
experience in troubleshooting LiveUpdate issues.

Objectives:
After completing the lab, you will be able to do the following:
■ Analyze various LiveUpdate problem scenarios
■ Resolve various LiveUpdate errors

Lab 6-1: Scenario #1

Setting up the problem
1 In the folder “Shared Tech Break-Fix Labs” you will find a program called
“Lab 6-1.exe.” Double-click the file to run the program. This file will cause
unspecified damage to the computer, which will not be visible at this time.
2 Attempt to run LiveUpdate.
3 Observation and description of the symptoms:

__________________________________________________________________
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2 Troubleshooting LiveUpdate
Lab 6-2: Scenario #2

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Troubleshooting the problem

1 Use this space to write down the troubleshooting steps used to resolve this
issue:

__________________________________________________________________
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__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
2 Resolve the problem and re-run LiveUpdate to test your solution.

Lab 6-2: Scenario #2

Setting up the problem
1 In the folder “Shared Tech Break-Fix Labs” you will find a program called
“Lab 6-2.exe.” Double-click the file to run the program. This file will cause
unspecified damage to the computer, which will not be visible at this time.
2 Click Start > Run.
3 Type luall and click OK.
4 Click Next and continue LiveUpdate.
5 Observation and description of the symptoms:

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__________________________________________________________________
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Troubleshooting the problem

1 Use this space to write down the troubleshooting steps used to resolve this
issue:

__________________________________________________________________
 Troubleshooting LiveUpdate 3
Lab 6-2: Scenario #2

__________________________________________________________________
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2 Resolve the problem and re-run LiveUpdate to test your solution.
4 Troubleshooting LiveUpdate
Lab 6-2: Scenario #2