You are on page 1of 1

WITH WHAT? WITH WHO?

(Training, Knowledge, Skills,


(Equipment, Installation) Competence)
Customer Satisfaction - Competent People
5.4 Quality Objectives - Trainng Records
7.1 Planning of Product Realization - Estimating Department Personnel
7.2 Customer Related Processes - Executive Management Personnel
5.1 Mangement Commitment - Mechanical & Controls Engineering Personnel (as
5.2 Customer Focus required)
6 Resource Management - Manufacturing Managers (as required)

REQUIREMENTS
REQUIREMENTS

PROCESS
INPUT OUTPUT

- Customer Request for - Quote to Customer


Quotation
Contract Review - Contract Review Checksheet
- Customer Requirements - Request for Concept form
- Applicable Stautotary & - Rough Project Outline
Regulatory Requirments - Customer's Purchase Order
- Work Order Release Sheet
- New Job Information Packet
- Order Ackowledgement to Customer
as Required

HOW? HOW?
Effective / Efficicent SUPPORT PROCESSES (Instructions, Procedures,
(Key Measurables / Objectives) Methods)
Customer Satisfaction Estimating Work Instruction Contract Review Procedure (QP7.2.1)
Corrective / Preventive Actions Control of Documents Procedure Customer Satisfaction Procedure
Internal Audits Control of Records Procedure (QP8.2.1)
Contract Review Process

You might also like