Applying For Unemployment Benefits

User IDs & Passwords
Welcome
Unemployment Benefits Services Tutorial
to
Applying for Unemployment Benefits
Were here for you.

You may apply over the Internet or by calling a Tele-Center. This tutorial provides step-by-step instructions for applying over the Internet.
Heres what you need to get started . . .

Whether you apply over the Internet or by calling a Tele-Center, youll need: access to the Internet or a phone Social Security number military employment start/end dates and copy of DD-214(s), if you served in the military in the past 18 months last employers business name and address first and last dates (month, day and year) you worked for your last employer number of hours worked and pay rate (including Sunday), if you worked the week you apply alien registration number (if not a U.S. citizen or national)
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Tutorial Content
Included in this tutorial are instructions and screens used to complete, submit, and confirm your claim. You can go through the information page by page, or you may skip to any of these three main sections by clicking on the link: User IDs and Passwords Completing your Application Eligibility Requirements Payment Options
Links to skip slides are underlined and in blue boxes.

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Applying over the Internet is fast, easy and secure.
However you may not apply over the Internet if in the past 18 months you have worked: out of state for the federal government
How do I apply over the Internet? Go to our Web site at ui.texasworkforce.org
Get ready to log on . . .

In this section, you will learn how to: create a User ID and Password (slide 8) retrieve a forgotten User ID (slide 13) and create another Password (slide 11).
Unemployment Benefits Services

This is the first screen youll see when you visit our Web site at ui.texasworkforce.org. Before you can log on, you must have a User ID and Password.
Click here if you already

have a User ID/Password.
Either selection will take you to the Logon screen.
Click here to create

a User ID/Password.
6
Logon
At this screen you can:

Create a User ID/Password Log on with your User ID/Password for WorkInTexas.com Retrieve a forgotten User ID or create another Password
Click here if you

forgot your Password or User ID.
Click here to create a

User ID. Go to next slide for instructions on creating a User ID/Password.
Enter here if you

For instructions on: replacing your Password , skip to Slide 11. retrieving your User ID , skip to Slide 13. have a User ID or Password for WorkInTexas. Skip to Slide 14 for instructions on completing your application.
Creating a User ID and Password

1. Enter your personal information. 2. Enter an e-mail address. Although not required, it will help you retrieve your logon information if forgotten. 3. Choose a User ID/Password easy to remember and keep a copy in a safe place.
TIPs
Your User ID must be between 3 and 32 characters. Your Password must have between 6 and 32 characters. User IDs/Passwords are case sensitive (upper/lowercase letters).
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Creating a User ID and Password . . .

If you forget your Password, this security information will help you retrieve it or create a new one.
Scroll down to Security Information.
Enter a question and answer you can easily remember. The answer is case sensitive (upper/lower case.)
Creating a User ID and Password . . .
`
Indicate whether you are going to apply for benefits today.
10
Cant remember your Password?

Have you received this error message?
Click here.
No problem. Follow these steps to create a new Password.
Step 1: Enter User ID, First/Last Name. Click Next.
Step 2: Answer security answer. Click Next.
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Cant remember your Password? . . .
Enter and retype the new Password, then click on Submit.
When you get the message that your Password has been changed, click on Submit.
Skip to slide 14 for instructions on completing your application.

12
Forget your User ID?

You can retrieve your User ID with this screen only if you provided an e-mail address when you created your User ID. If you did not provide an e-mail address when you created your User ID, call Unemployment Benefits Services Support at 1-800-939-6631 for assistance.
If so, click here.
Complete required information
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Lets get started . . .
Completing your Application

In this section you will learn how to: complete the application by entering personal information and last employment details review and submit your application confirm your claim
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Important
Your information WILL NOT BE SAVED if you log off before receiving confirmation.
Before you get started, remember . . .
Your application IS NOT COMPLETE until you submit it and receive a confirmation number. The system will log you out if you have not clicked the action buttons, such as, Next, Previous, or Submit within 30 minutes. Your information will not be saved. If this happens, you must log on and re-enter the information for the application. Read all instructions carefully. Fill out each screen from top to bottom. Information marked with a red asterisk * is required.
Truth in Filing
All information you give must be true and complete. There are penalties for withholding information or giving false information, including penalties for perjury in regard to citizenship or immigration status. The information you submit will create a record for you in our system.
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Completing Your Application
Getting Started
In this part of the application, you must complete these sections: Initial Questions Personal Information Contact information Statistical Information Citizenship Information Labor Union information Pension Information Additional Information Correspondence
1. Enter all required information. 2. Scroll down to review all questions, then click Next or Previous.
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Completing Your Application User IDs & Passwords
Last Employment Details

In this part of the application, you must complete these sections: Last Employer Contact Information Military Information, if applicable Last Employer Location Last Job Information Dates Worked for Last Employer Salary and Work Hours Normal Wage for Occupation Reason No Longer Working
1. Enter all required information. 2. Scroll down to review all questions, then click Next or Previous.
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Continuing Requirements
Choose Your Personal Identification Number
In this section of the application, you must choose a Personal Identification Number (PIN). You will use this number to get all TWC Tele-Serv services and some TWC Internet Services. A PIN has the same legal authority as your signature on a paper document.
Important
Do not give your PIN to anyone, not even a TWC employee or member of your family.
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Review & Submit Application

This section of the application process: shows all the answers and information you entered allows you to make changes by clicking the Edit Information link at the end of each section.
1. Read these summary pages carefully. 2. Correct any errors before you submit your application. 3. You must click Submit at the end of the questions for your claim to be processed.
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Review & Submit Application . . .

Click to edit.
Click to edit.
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Review & Submit Application . . .

Click to edit. Click to edit.
Click to edit.
Click to submit.
Click to edit.
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Claim Confirmation
This section gives you an opportunity to review and print your submitted application. If you dont have access to a printer: Printers are available at your local Workforce Solutions offices. Be sure to write down your claim confirmation number.
Important
You cannot make changes after submitting your application. However, if you want information changed on your application, call the Tele-Center the next business day at 1-800-939-6631 to discuss your situation.
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Claim Confirmation . . .
23
Claim Confirmation . . .
Click here to go to Next Steps: Eligibility Requirements.
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Next Steps . . .
Eligibility Requirements
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Next Steps
Next Steps: Eligibility Requirements

Important
Print pages in this section. Printers are available at your local Workforce Solutions offices. Read carefully to understand your continuing eligibility requirements, which means you must: Request payment Be able to work Be available for work Search for work Complete your work search registration with WorkInTexas.com
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Next Steps
Next Steps: Eligibility Requirements . . .

Print these pages. Remember to click on the WorkInTexas.com button to register for work. You can also access WorkInTexas.com by clicking the TWC Home link at the top right of the screen.
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Payment Options
Payment Options
This next section will explain your options for benefits payments. You may choose to have your benefits directly deposited to your: U.S. bank or credit union account, or TWC Chase Visa debit card account.
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Payment Options
Payment Options
Payments are made to your TWC Chase Visa debit card account unless you sign up for direct deposit. To sign up for direct deposit, you must wait one day after you have applied for benefits, then: log on to ui.texasworkforce.org select Payment Option, then Change Payment Option You will need: the nine-digit routing number for your U.S. bank or credit union your account number and account type (checking or savings) as printed on a check, not deposit slip Note: If you are not sure about your routing and account numbers, contact your bank or credit union.
Routing Number
Account Number
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Payment Options . . .
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Still need help?

Call a TWC Tele-Center at 1-800-939-6631 and speak with one of our customer service representatives.
1-800-939-6631
M-F, 8 a.m. 5 p.m.

Applying For Unemployment Benefits

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User IDs & Passwords