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M.B.A. (HRM) DEGREE EXAMINATION, DECEMBER 2009. Second Semester BUSINESS ENVIRONMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. What are the components of Business environment? 2. 3. 4. 5. 6. 7. 8. What is the role of the Indian legal system in business development? Differentiate business activities handled by private and government. Explain the major socio economic problems in India. Explain the controlling techniques for monopolies. What are the methods available to assess the environmental issues? Describe the benefits and problems of Multinational Companies in India. What are the features of five year plans? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. 10. 11. 12. Briefly explain the need for the study of Business environment. Explain the impact of socialcultural environment in business. Discuss the importance of economic planning and development. Explain the features of new EXIM policy. 15

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13. 14. 15.

Discuss system.

the

drawbacks

of

our

Indian

monetary

and

fiscal

Explain the role of banking and credit structure on Indian business. Explain the advantages and disadvantages of privatization.

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M.B.A.(HRM) DEGREE EXAMINATION, DECEMBER 2009. Second Semester RESEARCH METHODS (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks)

Answer any FIVE questions. All questions carry equal marks. 1. Discuss the relevance of Experimental method of research. 2. 3. 4. 5. 6. 7. 8. Explain the various sources of hypothesis. Explain the factors which affect research design. What are the merits and demerits of Sampling? Explain the importance of Interview as a method adopted for collection of data. Explain the relevance of case study method. Write a note on importance of scaling techniques. Give a brief account on the principles of writing a good report. SECTION B (4 16 15 = 60 marks)

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Answer any FOUR questions. All questions carry equal marks. 9. 10. 11. Explain the various steps associated with research. Explain the formulation and testing of a hypothesis. Discuss the various methods adopted under

non-probability sampling. 12. 13. 14. 15. Explain the significance and limitations of census method. Explain the essentials of the format of a questionnaire. Explain the importance of interpretation in the research report. Explain the contents of a research report.

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M.B.A. (H.R.M) DEGREE EXAMINATION, DECEMBER 2009. Second Semester MANAGEMENT INFORMATION SYSTEMS (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks)

Answer any FIVE questions. All questions carry equal marks. 1. What is prototyping? When would you use it? 2. How would you convert from the existing system to the new system?

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3. 4. 5. 6. 7. 8.

List and discuss the basic requirements of MIS. Define an expert system. How does it help in MIS? Discuss the use of video conferencing in MIS. Write notes on the various communication channels. Describe the applications of EDI. What is interactive video? What are its uses? SECTION B (4 15 = 60 marks)

Answer any FOUR questions. All questions carry equal marks. 9. 10. 11. 12. 13. 14. 15. What are the different phases of a system life cycle? Explain. Describe the prerequisites of an effective MIS. How is MIS used in Indian organizations? Explain. Discuss electronic bulletin boards and their uses. Write detailed notes on value added networks. Explain information resource management. What are the different types of networks? Explain in detail different types of networks.

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M.B.A.(HRM) DEGREE EXAMINATION, DECEMBER 2009. Second Semester STRATEGIC MANAGEMENT 18

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(2008 onwards) Time : Three hours Maximum : 100 marks PART A (5 8 = 40 marks)

Answer any FIVE questions. 1. Explain the Goals of a business organisation. 2. 3. 4. 5. 6. 7. 8. What do you mean by balancing of objectives? Explain the process of strategic planning. What do you mean by project life cycle? What do you mean by Horizontal and Vertical diversification? What are the External growth strategy? What do you mean by management of change? Explain the process of strategy implementation. PART B (4 15 = 60 marks) Answer any FOUR questions. 9. 10. 11. 12. 13. 14. 15. What do you mean by business system? Explain the objectives of business. Explain the importance of BCG matrix. What do you mean by combination strategy and turn around strategy? Explain the nature and significance of joint ventures. What are various elements and implementation of strategy? What are the various strategies alternatives adopted by the company? What do you mean by ERP, explain its features and applications?

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M.B.A. (HRM) DEGREE EXAMINATION, DECEMBER 2009.

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Second Semester QUALITY MANAGEMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks)

Answer any FIVE questions. All questions carry equal marks. 1. Describe the need of quality in the present day context. What are the impacts of quality? 2. 3. 4. 5. 6. 7. What are the various phases of quality activity focus? What is SPC? What are the advantages and disadvantages of its application? Explain the elements of TQM. What are the different types of costs contributing to cost of quality (COQ)? What is JIT? Explain the benefits of JIT manufacturing. What is a quality circle? Discuss the evolution and growth of quality circles in Japan and in India. List out the various awards given for quality all over the world and in India. SECTION B (4 15 = 60 marks)

8.

Answer any FOUR questions. All questions carry equal marks. 9. 10. 11. Discuss briefly six-sigma concept. Write an essay about quality assurance. What is ISO? Describe the historical development of ISO 9000 series of standards. What are the benefits and pitfalls of ISO 9000 standards?

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12. 13. 14.

Discuss about the barriers for implementation of TQM. What are the factors affecting and effecting customer satisfaction? What are different types of teams? Why self directed and self-managed teams are more effective than quality circles? Discuss the role of MNCs in emergence of global quality.

15.

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