IBM Sizing Questionnair e for Siebel eBusiness Applications

FAST PATH SIZING

IBM Americas Techline

Updated June 10, 2009 Version 3.1.12f

Copyright IBM Corporation, 2009

Siebel Sizing Questionnaire

Page 1
2009

Copyright IBM Corporation,

INTRODUCTION
Thank you for requesting a sizing estimate for your IBM Siebel eBusiness Applications and/or Oracle Business Intelligence Enterprise Edition (OBIEE) (formerly Siebel Analytics). The information you provide in this document will allow IBM to develop a sizing recommendation which describes the IBM server resources required to support your planned EBS installation.
IBMs Siebel Sizing Tool, Sizing Questionnaire, sizing metrics, and sizing methodology are continually reviewed to provide the best possible estimate of the IBM hardware resources required to support Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition. Guidelines for sizing metrics are derived from scalability tests, benchmarks, and sizing tests performed worldwide at: the IBM International Competency Center in San Mateo, California; the IBM Web Server Solutions Development Lab in Beaverton, Oregon; the IBM Silicon Valley Lab in San Jose, California; the IBM Toronto Lab in Canada; the IBM Raleigh Lab in North Carolina; the IBM Performance, Scalability and Solutions Center in Montpellier, France; the IBM Lab in Hursley, England; the IBM Poughkeepsie Lab in New York; and Siebel Systems in San Mateo, California. In addition, extensive consulting experience with production Oracle customers is applied to the sizing recommendations.

It is recommended that several resources be used to complete this questionnaire (your organizations business experts, consultants, ISV representatives, etc.) to obtain valid inputs.

i.

What is a Sizing?

A sizing is an approximation of the hardware resources required to support a specific software implementation. The purpose of this questionnaire is to collect information to estimate the IBM hardware requirements for the implementation of Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition (OBIEE) (formerly Siebel Analytics) on IBM System z, POWER, IBM System x or heterogeneous IBM environments. It is important to understand that sizing the hardware for each customers Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition applications implementation is an iterative process, which may be refined and repeated a number of times. If you are in the early stages of planning, you will probably have limited information about your planned environment. In this case, we can complete the sizing estimate with general information about your Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition applications users. When you are further along in your implementation planning, you will know more about Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition applications, the modules you plan to use, the number of users and your potential transaction activity. At that time, you may request another sizing estimate based on more detailed information. In any case, after receiving the results of a sizing estimate, you may choose to revise your input and request a re-sizing. At the Solutions Sizing Center, we will be happy to work with you throughout this process. This questionnaire, when completed, will return to you a sizing estimation including a workload from a provider other than IBM. IBM is not responsible for the accuracy of the data contained in such a workload. Any reliance by you on the third party workload is at your sole risk and will not create any liability or obligation for IBM. If you have any questions or are unsatisfied with the third party workload information, you should contact the third party provider. The system resources quoted to you in any sizing related communications are sufficient only for the workload(s) estimated. Other factors may require additional resources (e.g. additional nonestimated workloads, minimum configurations for RAID, allowance for growth, workspace, etc). The information provided to you in any sizing related communications are provided by International Business Machines Corporation (IBM) as a service to you and may be used for informational purposes only. Use of any sizing related communications is restricted to the purpose of helping you predict a possible IBM Server model processor, memory and disk resources for a given workload. All representations of processor utilization, throughput, response time, memory, disk, and other performance data in the sizing communications are estimates and averages based on certain
Siebel Sizing Questionnaire Page 2
2009 Copyright IBM Corporation,

assumptions and conditions. No representation is made that these throughputs and their corresponding response times or other performance data will be accurate or achieved in any given IBM Server installation environment. They are based on specific configurations and run time environments. Customer results will vary. Any configuration recommended by the sizing information communicated should be tested and verified. By accepting this information or using the sizing details you agree to the terms and conditions contained herein. If you do not agree with such terms and conditions, please do not review or use the provided materials and return the materials to IBM.

ii.

Instructions for Completing this Questionnaire

In general, hardware sizing for Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition (OBIEE) are user-based, and you will be asked to specify numbers of users of the various Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition (OBIEE) modules. In addition, you will be asked for information about your batch workload, hardware environment, implementation schedule, etc. It will not be necessary for you to complete all sections of the questionnaire. Before you begin to complete the questionnaire, read all of the instructions in this section. A summary of the steps to complete the questionnaire is listed below. Additional information is described on the following pages. Once you have completed the questionnaire, return it to the IBM Sizing Center or Specialist responsible for your geography.

iii.

Who Can Request a Siebel Sizing

Anyone from IBM, Oracle, an IBM Business Partner, or an Oracle Business Partner involved in the marketing and sale of Oracle applications on IBM servers can request a sizing from IBM Techline.

iv.

Levels of Siebel Sizing

Please note: This questionnaire is for new customers of Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition (OBIEE). If you are an installed customer of these Oracle applications and want to have an upgrade sizing, please contact the IBM Oracle International Competency Center at ibmoracl@us.ibm.com. Oracle sizing questionnaires are updated frequently; make sure you have the most correct sizing questionnaire and most recent version, which can be obtained from your IBM Representative or by visiting the IBM Solutions Sizing website at http://www.ibm.com/erp/sizing. IBM now offers four levels of sizing designed to start at a high level and progress towards a more detailed sizing to meet customer needs at various phases of the project sales cycle. Each sizing level, listed below, requires an increasing amount of information as input and delivers greater overall accuracy. The first level (Quick Sizer) is the easiest but least accurate, and the fourth level (Custom Sizing), requires the most input and is more precise.
Quick Sizer

The Quick Sizer is a document which provides a ball park sizing estimate for use in the early stages of a Siebel opportunity. It provides a rough, very high level sizing information for out-of-the-box Siebel eBusiness Applications.
Solution Sheets

There is a Oracle Siebel Solution Sizing Sheet available from IBM Techline. This Solution Sheet presents a high level sizing for a representative out-of-the-box Siebel Cross-Industry Application implementation with a range of number of users. If you would like this solution sizing sheet please contact IBM Techline Americas at eSizings@us.ibm.com with the following information.
Siebel Sizing Questionnaire Page 3
2009

Copyright IBM Corporation,

Solution Sizing Sheet name: Customer Name: Contact Name: e-mail ID: Phone Number:
Fast Path Sizing

Fast Path Sizing is used to obtain sizing information for a specific customer opportunity. A basic, high-level sizing is performed by IBM Techline based on information provided in the Siebel Sizing Questionnaire - Fast Path, located at www.ibm.com/erp/sizing. The questionnaire can be completed without detailed knowledge of the customer's implementation and is based on the following minimal information: Customer Name Siebel eBusiness Applications Database Management System Operating System for the Database, Application, and Web Servers Number and type of clients Fast Path Sizing is for out-of-the-box Siebel Cross-Industry Applications (horizontal), Siebel Industry Applications (vertical), or Siebel Professional Edition (MidMarket) implementations and uses default values for all options, detailed in Section vi, Sizing Defaults and Assumptions. For additional information (assumptions, workload, definitions, customizations, IBM products, etc.), refer to the Siebel Sizing Questionnaire - Custom Sizing questionnaire.
Custom Sizing

Custom Sizing provides the most accurate level of sizing and is used to obtain sizing information for a specific customer opportunity when more information is known about how a customer plans to implement their Siebel Cross-Industry Applications (horizontal), Siebel Industry Applications (vertical), or Siebel Professional Edition Applications (Mid-Market). It also provides a high-level sizing for Oracle Business Intelligence Enterprise Edition (OBIEE) (formerly Siebel Analytics). Techline performs a detailed sizing based on information provided in the Siebel Sizing Questionnaire - Custom Sizing document, located at www.ibm.com/erp/sizing. A custom sizing can factor in specific customer requirements, such as: Application Options (SmartScripts, eConfigurator, Reports, eAI, CTI, etc.) Customization (eScripting, Audit, Workflow, Assignment Manager, Encryption, etc.) High Availability Oracle Business Intelligence Enterprise Edition - OBIEE (formerly Siebel Analytics) Target Utilization Rates of Servers The completed Sizing Questionnaire is sent to IBM Techline in the appropriate geographical location, and a Sizing Report is returned to the requestor.

v.

Where to return the completed Questionnaire

Please send the completed sizing questionnaire to your IBM representative or to the contacts listed in the table, below.

vi.

Submitting the Sizing Questionnaire to Techline

Please send the completed sizing questionnaire to one of the following IBM Techline locations, based on the customers geography and hardware platform. A Sizing Report form will be sent to the requestor in two to five business days. Send Completed Questionnaires to IBM Techline North America, South IBM Americas Techline Solutions Sizing America e-Mail: eSizings@us.ibm.com Phone: 1-800-426-0222 Fax: Siebel Sizing Questionnaire 1-845-491-2372
Copyright IBM Corporation, 2009

Page 4

Europe, Middle East, Africa (IBM System x & IBM POWER only)

* IBMers create a Techline request through: http://w35.ibm.com/support/emea/techline/form.html * Business Partners create Techline request through: http://www.ibm.com/partnerworld/techline * For attachments or other requests use: oraclibm@fr.ibm.com
e-Mail: Phone: Fax: eMail: eMail: eMail: eMail: eMail: eMail: eMail: eSizings@us.ibm.com 1-800-426-0222 1-845-491-2372 HelpERP@au1.ibm.com techline@my.ibm.com techline@cn.ibm.com chankyk@hk1.ibm.com techline@tw.ibm.com techline@kr.ibm.com TLSIZING@jp.ibm.com

All IBM System z Sizings Europe, Middle East, Africa, Asia Pacific, North America, South America Australia & New Zealand India, Indonesia, Malaysia, Philippines, Singapore, Sri Lanka, Thailand, Vietnam China Hong Kong Taiwan South Korea Japan

vii.

Sizing Defaults and Assumptions

The objective of the sizing methodology is to estimate the hardware resources required to support the customers peak hour of online business processing during the busiest processing season. All of the defaults listed below will be applied to a Fast Path Sizing, but defaults may be changed in a Custom Sizing.

Sizing will be done for out-of-the-box Siebel Cross-Industry Applications (horizontal), Siebel Industry Applications (vertical), or Siebel Professional Edition (mid-market), assuming no customization or modifications. The sizing will estimate the hardware resources required to support the customers peak hour of online business processing during the busiest processing season. Processors will be sized at 50% utilization or less during the peak online processing period for IBM System x (Windows/Linux), 65% for IBM POWER(AIX/Linux), and at 85% utilization for IBM System z (z/OS or zLinux) on dedicated processors. The sizing is done for the customers fully implemented production system. The Database Server will be sized with database connection pooling disabled. Data sharing will not be used when the Database Server is on IBM System z(z/OS or zLinux). The number of Siebel server processes executing during the peak online period is 20. The default web client think time between Siebel operations is 30 seconds for Call Center, PRM/eChannel, and 60 seconds for ERM. High availability is not a requirement. 25% of the web client transactions will use Siebel Workflow, 25% will use Siebel eAI, 12.5% of online users will use Siebel Assignment Manager, and 12.5% will use Siebel Communication Server. There is an average of 3 criteria per Assignment Manager rule. The system is tuned. Unicode will not be used. EIM will not be sized due to the large variability between customer workloads.

viii.

Supported Platforms

Please obtain the most current list of supported platforms for Oracle applications at http://www.oracle.com.

Siebel Sizing Questionnaire

Page 5
2009

Copyright IBM Corporation,

Siebel Sizing Questionnaire

FAST PATH SIZING

FAST PATH SIZING (FP) FP-1.0 Sizing Questionnaire General Information

Date Questionnaire Submitted Date Sizing Results Required

FP-2.0

Contact Information

It is often necessary during the sizing of a system to contact the customer, IBM, Oracle, Systems Integrator, or Business Partner for further information. If the following details are not completed, the sizing process may be delayed. FP-2.1 Customer Information

Company Name Customer Contact Name Title/Responsibility City/State Phone eMail FP-2.2

Questionnaire Contact Information

Person Completing Questionnaire Company Title/Responsibility City/State Phone eMail FP-2.3 IBM Information

IBM Customer Number Opportunity Number FP-2.4

Recipient of Completed Sizing Results

Send Sizing Results To Company Title/Responsibility Phone eMail

Siebel Sizing Questionnaire

Page 6
2009

Copyright IBM Corporation,

FP-3.0
FP-3.1

System Configuration

Siebel Servers Select one operating system and one relational DBMS for the Siebel Database (OLTP) Server, one operating system for the Application Server, and one operating system for the Web Server. Database (OLTP) Server Operating System Windows 2003 Standard Edition (Siebel 7.7+) Windows 2003 Enterprise Edition (Siebel 7.7+) Windows 2003 Datacenter Edition (Siebel 7.7+) Linux on IBM System x IBM AIX Version 5.3 Linux on IBM POWER IBMz/OS

DBMS
DB2 UDB Version 8, v9.1 (Siebel 7.8+) Microsoft SQL Server Oracle

DB2 UDB Version 8, v9.1 (Siebel

+ 7.8+) +

Oracle

DB2 z/OS Version 8 (Siebel 7.8.2+) DB2 z/OS Version 9 (Siebel 8.0+) Oracle

Linux on IBM System z (Siebel 7.7+)

Application Server Operating System Linux on IBM System x Windows 2003 Standard Edition (Siebel 7.7+) Windows 2003 Enterprise Edition (Siebel 7.7+) Windows 2003 Datacenter Edition (Siebel 7.7+) IBM AIX Version 5.3 (Siebel 7.8+)

Web Server Operating System Linux on IBM System x Windows 2003 Standard Edition (Siebel 7.7+) Windows 2003 Enterprise Edition (Siebel 7.7+) Windows 2003 Datacenter Edition (Siebel 7.7+) IBM AIX Version 5.3 (Siebel 7.8+) FP-3.2 Server Topology Separate Servers or Logical Partitions (LPAR) for Siebel Servers (Default) All-in-One All Siebel Servers in single physical server and single Operating System (Note: All-in-One topology is available on IBM System x & IBM POWER)

FP-4.0

Application and User Profile

FP-4.1 Siebel eBusiness Application Version Select one version of Siebel eBusiness applications. Version 7.7 Version 7.8 Version 8.0 Version 8.1

FP-4.2 Siebel eBusiness Application Suite Select one suite of Siebel eBusiness Applications. Siebel Sizing Questionnaire Page 7
2009 Copyright IBM Corporation,

Siebel Cross-Industry Applications (Horizontal) Siebel Industry Applications (Vertical) Siebel Professional Edition (Mid-Market)

FP-4.3 Siebel eBusiness Applications List the specific Siebel eBusiness Applications being deployed (e.g. Call Center, eFinance, Loyalty Manager, eHospitality, etc.).

FP-4.4 Employee (Internal) User Application Profile Enter the number of employee (internal) clients for Siebel eBusiness Applications during the peak online period. Do not overlap user counts (clients that use multiple applications). Internal Applications Client Type Total # Purchase d Licenses Concurrently Connected or Synchronizing Users # Heavy Active # Standard Active # Light Active # Connected But Inactive (Peak Hour) TOTAL
(Heavy + Standard + Light + Inactive

Siebel Call Center Siebel ERM -Employee Relationship Manager Siebel Marketing Siebel PRM - Partner Relationship Manager Siebel Sales Siebel Service

Web Web Mobile Web Mobile Web Mobile Web Mobile Web Mobile

FP-4.5 Customer & Partner (External) User Application Profile Enter the number of customer and partner (external) clients for Siebel eBusiness Applications during the peak online period. Do not overlap user counts (clients that use multiple applications). External Applications Siebel Siebel Siebel Siebel Siebel Call Center eChannel Marketing Sales Service Client Type Web Web Web Web Web Total # Purchase d Licenses Concurrently Connected or Synchronizing Users (Peak Hour) # # # Light # TOTAL (Heavy + Heavy Standard Active Connected Standard + Light Active Active But Inactive
+ Inactive

Siebel Sizing Questionnaire

Page 8
2009

Copyright IBM Corporation,