Sabrix Tax Calculation Trouble Shooting Guide

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Reviewer Name Shiva R Area Name Area

Approver Name Shiva R Area Comments/ Remarks

Distribution

Name

Area

Name

Area

Avago-finsupport@wipro.co m

Document Control

Version V 1.0

Date 22/07/10

Author/ Comments Santhosh ND

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Contents

1 Overview ....................................................................................................................................... 4 1.1 Acronyms .................................................................................................................................... 4 2 Release Notes ............................................................................................................................. 5

2.1 INTRODUCTION ..............................................................................................................................................5 2.2 TYPICAL SYSTEM EVIRONMENT ................................................................... Error! Bookmark not defined. 2.3 PRE-REQUISITES .............................................................................................. Error! Bookmark not defined.

3 Steps to followup during Recalculating the Tax .............................................................. 5

3.1 Open the Order Management Screen and verify the Tax Amount for the particular PO ..........5

4. Sabrix Validation ........................................................................................................................ 11

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Overview

This is a trouble shooting guide in case of failure of Sabrix Tax Calculation in Order Management.
1.1 Acronyms Acronym Description

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Releated Incidents Reference Incident IDs: I236336, I235322 INTRODUCTION

2.1

Sabrix Not calculating correctly Tax exemption certificate was loaded into Sabrix, however after tax was re-calculated order is still taxing. TEC was removed and reloaded, but it is still not re-calculating tax properly. Seems like the sabrix engine is behaving weirdly. All USO OU orders with sabrix tax code is supposed to have zero tax. Now they are all taxed. No orders can be entered into USO OU now 3
3.1 Steps to follow up during Recalculating the Tax

Open the Order Management Screen and verify the Tax Amount for the particular PO

Orders, Returns -> Sales Orders -> Query for the particular Order

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Actions -> View Tax Details

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Tax Information in Details

3.2

Correct the Tax by Recalculating.

Go to the Line Items -> Pricing Click on the Tax Amount -> Go to Actions -> Calculate Tax -> If the tax amount became zero Save the record

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4. Sabrix Validation 4.1 Login to Sabrix with the help of DBAs

4.2 Select the Operating Unit Name from the list of Sabrix System dba. Eg. USO-821

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4.3 Select Exemptions and Licenses from Company Configurations

4.4 Enter the customer name and give Search

4.5 Select the partiucalr customer if there are more than one customer with similar name

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4.6 Select the Certificates button and give Search

4.7 Select the affected PO from the following list

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4.8 Select Certificate Use for that particular PO

Check the Value Pattern for that PO. It should be like the above screen shot. The value pattern should not prefix as POXXXXXXX. If the Value Pattern has the prefix of POXXXXXX, please inform user to change the pattern as without prefix PO

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