Malaysia Standard For Cleaning Performance

DRAFT November 5, 2011
MALAYSIA STANDARD FOR CLEANING PERFORMANCE Introduction As a science, cleanliness can be measured and that the measurement will be objective, quantitative and repeatable for a given set of criteria. However in practical terms cleaning is subjective and that its measurements are based on a given standard. While subjectivity gives the impression of wide difference in opinion on values and the definition of clean between the service providers in the cleaning industry and the building owners and managers or the professional associations in the real estate industry a standard which specifies the quality of services and the measuring system that determines the quality of cleaning service can reduce such subjectivity and form a platform for those parties involved to move to a performance based system. Traditionally service providers in the cleaning industry are subjected to a head count system and unilateral imposition of unsound measurement standards and systems which discourage improvement in productivity through skill upgrades and better employment benefits, automation and mechanization and the medium of Information Technology. The move to performance based system with sound measurement standards and systems will lead to a better cleaning performance through increased productivity and better understanding and acceptance by all the building owners and managers and their cleaning service providers.
Objective : 1. To established a minimum standard for cleaning performance which is agreeable by both the service provider and its client. 2. To improved safety and health level in cleaning activities. 3. To upgrade the professionalism of service provider. 4. To standardized measurement for cleaning performance in the industry. 5. To assist and be a reference point in monitoring cleaning performance among service provider. 6. To upgrade the overall level of cleanliness in Malaysia with the objective of CLEAN MALAYSIA.
1.0
Purpose 1

The Malaysia Standard for Cleaning Performance is to specify quality measurement of cleaning services to performance standards In measuring quality of cleaning service it is based on visual inspection of selected elements of cleaning units and the degree of comformance to cleaning standard which is classified into standard immediately after cleaning, standard in-betwwen cleaning and unacceptable standard.
2.0
Scope Applies to the quality of cleaning services in commercial building encompassing office premises, shopping complexes and other premises of similar activities. It DOES NOT include public amenities building.
3.0
Definitions 3.1 Commercial Buildings Commercial buiding includes office buildings, shopping complexes and other buildings carrying out similar actoivities. It excludes food courts, canteen, food preparations area and public utilities buildings such as mosque.
4.0
Inventory of the Buildings/Premises See Appendix A
5.0
Conditions for Inspection The inspection of the quality of cleaning service is based on the cleaning performance to be agreed between the client and service provider. The followings shall be specified: a) The limitations on the kind of service and applicable locations b) The types of cleaning or the coverage of the service c) The level of Quality Standards to be achieved after each cleaning which can vary depending on the time of the day, volume of traffic or conditions of the building. If measuring device is to be used, it shall be clearly stated. d) The frequency inspection to be carried out by building owners or managing agents in the presence of service providers representative at minimum frequency of once a week. e) Types of reports and methods of reporting, f) Categories of areas, inspection units and elements 2

g) Minimum sample size of inspected units h) Operating costs of the system
6.0
Inspection Criteria of Standard The system of inspection hall specify for each item the qualitative criteria to be employed in the inspection. The system shall include qualitative criterion, instruments and methods used ( if any ) and accuracy of observation through the timing of inspections. The inspection criteria is defined as follows : 6.1 Unacceptable Standard 6.2 Standard in between cleaning 6.3 Standard immediately after cleaning 6.4 Impossible to clean or unreachable to clean Inspection should be carried out as soon as possible after completion of each cleaning. Where inspection is carried out in between cleaning, then allowances should be given for immediate pollution. Inspection is visual or if necessary with the aid of special measuring instruments and in accordance with the quality benchmarks. It shall be carried out on elements in inspection units selected by sampling, by checking for the absence of pollution or opposite, the presence of certain attributes.
7.0
Selection of Sample Sample size and frequency The minimum sample size should be determined by the frequency of inspection and the total area /size of the cleaning contract. Whereby the total area/size is divided by the number of frequency per month. Example : a) By area /size of premise Total Size Frequency Sample Size : 100,000 sqm : 8 inspections per month : 100,000 / 8 sqm per inspection
b) By number of floors

Total number of floors Frequency Sample Size : 88 : 8 inspections per month : 88 / 8 floors per inspection
8.0
Assessment Before inspection is conducted, the following data has to be prepared: a) Classification of the area b) Determine which elements are cleaned c) Inventory of the items to be assessed d) Number of inspection units e) Establish sample size f) Establish composition of the sample
g) Determine the required quality level h) Cleaning schedule for the area inspected i) List of tasks performed for the area
The inspection shall be carried out in accordance with the quality benchmark given in Annex B and Clause 6.
8.1
Ad Hoc Inspection Building owner may conduct ad hoc site inspections.
9.0
Compliance Complies with the required quality level agreed between the parties, the building owners / manager and service provider.
10.0
Reporting A written reports as a measurement of conformity or nonconformity according to : Areas not cleaned Areas cleaned but cleaning activities were carried out late Areas cleaned but below expectations or agreed quality levels
11.0
Machine 4

In order to achieve the desired level of cleaning the service provided should have access to the minimum list of machinery and equipment. They should provide the most efficient and cost effective ways of cleaning. The minimum list should be agreed between the building owners and the service providers.
12.0
Chemicals The service providers are to use approved chemicals in the execution of the cleaning works. Each chemical should have a MSDS andto be used in accordance to the manufacturers recommendation with regards to dilution, application and safety precautions
13.0
Health and Safety The Service Provider shall ensure a safe environment for its employees at all time. All Safety & Health Act provisions and any subsequent amendments should be fully complied particularly on usage and storage of chemicals, Personal Protective Equipment. and access equipment. It is also expected that all cleaning operatives only use recommended safe methods in the execution of the cleaning works.
14.0
Training The service providers should ensure that their employees receive training on cleaning performance assessment, cleaning science, methodology and supervision in order to facilitate competency and understanding in job performance and assessment. Training providers and certification should be approved by Department of Skill Development or PerbadananSumberManusiaBhd(PSMB) under the Ministry Of Human Resources Malaysia or its equivalents.
Annex A Classification and inventory of buildings/premises

Category Building Interior Inspection unit Entrance and Common Area Lobby Elements Door surface / frame / closer Floor / tiles / skirting Wall / partition 5
Category
Inspection unit
Elements Ceiling / aircon diffuser / light diffuser / fan Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments Letter box Rubbish bin Reception counter
Corridor
Door surface / frame / closer Floor Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments
Corridor (contd) Building Interior (contd) Staircase
Rubbish bin Door surface / frame / closer Floor Wall Ceiling Tread / riser 6
Category
Inspection unit Railing Switches / signage Washroom
Elements
Door surface / frame / closer Floor (including floor trap) / tiles / skirting Partition / wall Ceiling / aircon diffuser Glass panel / window Mirror Fitting / fixture Switches / power point / signage Wash hand basin / vanity top Urinals and toilet bowls Soap dispenser Toilet paper dispenser Bins / sanitary bins (in ladies washroom) Diaper changing station
Building Interior (contd)
Elevator (Service and Passenger Lifts)
External door Internal door Mirror Elevator wall Push button panel Elevator floor lobby Elevator ledges and lights Lift track 7
Category
Inspection unit Escalator / Travellator /Trolley Conveyor Glass Handrails Structure Landing Steps Management office
Elements
Door surface / frame / closer Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture / equipments Switches Fire extinguisher Planter boxes / ornaments
Building interior (contd)
Management office (contd)
Waste paper basket Pantry
Surau
Abolition area Prayer mat Door surface / frame / closer Partition / wall Ceiling / aircon diffuser / light diffuser Fitting / furniture Switches
Multipurpose hall /
Door surface / frame / closer 8
Category
Inspection unit Auditorium / Seminar room
Elements Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture Switches
Fire extinguisher
Building Exterior
Pavement and compound
Furniture fitting Floor / Tiles / Skirting Bin Handrail
Building Exterior (contd)
Carpark
Door Floor Wall Ceiling Exhaust louvre Scupper drain Fitting Signage Fire extinguisher Bin Carpark equipment 9
Category
Inspection unit
Elements
Piping
Landscape area
Fitting Signage Planter
Drain
Grating Gutter
Bin Centre
Door Wall Ceiling
Building Exterior (contd)
Bin centre (contd)
RoIIer shutter Floor Bin
Loading and unloading bay
Floor Wall Ceiling Door Roller shutter Railing
Roof top
Roof surface Rainwater outlet Gutter
External faade / Canopy
Wall Glass surface 10
Category
Inspection unit
Elements
ANNEX B Quality Benchmarks
The proposed quality benchmarks are specified in Table B.1 for the various elements. There are two sets of benchmarks for each element in order to take into account the possibility of re-pollution when inspections are not carried out immediately after cleaning as compared to inspection immediately after cleaning without possibility of re-pollution. The elements which are cleaned according to the minimum cleaning frequency should be free from dust and stain when inspection is carried out immediately after cleaning.
11
12

Table B.1 Quality benchmarks lnspection unit Entrance and lobby Element Door surface / frame / closer / grill Cleaning Tasks Wipe clean Standard immediately after cleaning Free of dust and stains Standard inbetween cleaning Light dust Fingerprint mark on door knob Stripes from shoes Unacceptable Standard Accumulated dust and stains Stripes resulting from improper cleaning
Polishing ( for metal and wood surface )
Free of dust and stains Shining
Light dust Fingerprint mark on door knob and surface
Accumulated dust and stains Streak mark resulting from improper polishing Loose debris, ingrained dirt or scuff marks Accumulated dust, dirts and stains at corners and skirting Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine
Floor Unpolishable
Sweep / dust mop
Smooth floors shall be free of dust and stains Free from litters and dirts Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris 13
An isolated stain may be present Some light dust is permitted
Mopping
Entrance and
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities

Standard immediately after cleaning
lnspection unit lobby (contd)
Element Floor Unpolishable (contd)
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard marks Excessive dampness Detergent residue Dull appearance
Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance Smooth floors shall be free of dust and stains Free from litters and dirts
Debris and spillages arising from usage between cleans
Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Loose debris, ingrained dirt or scuff marks Accumulated dust, dirts and stains at corners and skirting Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine
Floor Polishable
Sweep / dust mop
An isolated stain may be present Some light dust is permitted
Mopping Entrance and lobby (contd)
Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris 14

lnspection unit
Element
Cleaning Tasks
Unacceptable Standard marks Excessive dampness Detergent residue Dull appearance
Floor Polishable (contd) Spray buff / buff Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen Debris and spillages arising from usage between cleans
Dry cut / Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance
Stripping & Polishing Entrance and lobby (contd)
15

Standard immediately after cleaning Coverings shall be free of visible loose dirt, dust, stain and damp spot
lnspection unit
Element Floor Mat / Mat Well
Cleaning Tasks
Standard inbetween cleaning Debris and spillages arising from usage between cleans Loose layer of dust and dirt under mat or in the mat well Loose surface soil, litter and mark arising from the days traffic taking into account weather condition
Unacceptable Standard Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Odour Accumulation of dirt/mold around the edge/under the mat Clogged and dried mud under the mat or in the mat well/floor mat Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears
Dry Vacuum
Floor Mat / Mat well (contd) Spot Clean
Wall / partition Entrance and lobby (contd)
Wipe clean Vacuum
Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains NOTE Special attention ought to be given to the lines of 16
Debris, dust and stains arising from usage between cleans

Standard immediately after cleaning attachment between the partition and its frame. Free of dust and stains
lnspection unit
Element
Cleaning Tasks
Unacceptable Standard
Skirting board
Wipe clean
Some light dust permitted.
Accumulated dirt, dust and stain Mop and machine mark Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch
Glass / Window
Spot wipe with glass cleaner Clean glass with lambwool and squeeze
Free of dust, stains and fingerprints Clear glass
Glass / Window
Some light dust may be present Finger marks and light smear in inaccessible area
Entrance and lobby (contd)
Fitting / furniture
Wipe clean
Free of dust and stains
Some light dust is permitted
17

Standard immediately after cleaning Dry and free from removable stains, spillages and debris. Has bright even sheen.
lnspection unit
Element
Cleaning Tasks Polish
Standard inbetween cleaning Light dust and litter. Light finger marking especially around door handle and arm of chair and desk edge
Unacceptable Standard Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains
Switch / signage Fire hose reel / extinguisher Entrance and lobby (contd) Ornaments / Planter boxes
Wipe clean Wipe clean Wipe clean Dirt / litter removal
Free of dust and stains. Free of dust and stains. Free of dust and stains Free from dirt and litter Free of cigarette buds Free of dust and stains. Waste free Dry
Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted.
Letter box Waste bin
Wipe clean Remove waste Replenish plastic bag
Some light dust is permitted. Waste paper and litter arising since bin were last clean
Accumulated dust and stains Overflow of waste
18

Standard immediately after cleaning Spotless Interior free from sediment or sticked dirt Dry
lnspection unit
Element
Cleaning Tasks Wipe / Wash / Clean
Standard inbetween cleaning Some light dust is permitted (including in and outside of lid).
Unacceptable Standard Accumulated dust and stains Marks and smear which can be removed by cleaning Odour Encrusted dirt Build up of dust and dirt in interior and exterior Surfaces sticky to the touch Accumulated dust and cobweb Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Stripes resulting from cleaning Accumulated dust
Chandelier *Special item
High dusting Washclean Metal Polish
Free from dust and cobweb Has bright even sheen.
Some light dust is permitted.
Corridor
Door surface / frame / closer
Wipe clean
Polishing ( for
Free of dust and 19
Light dust Fingerprint mark on door knob Stripes from shoes Light dust

Standard immediately after cleaning stains Shining Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
lnspection unit
Element
Cleaning Tasks metal and wood surface )
Standard inbetween cleaning Fingerprint mark on door knob and surface An isolated stain may be present Some light dust is permitted
Unacceptable Standard and stains Streak mark due to improper cleaning Loose debris, ingrained dirt or scuff marks
Floor Unpolishable
Sweep / dust mop
Mopping Corridor (contd) Floor Unpolishable (contd)
Mopping (contd)
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance
Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance 20

Standard immediately after cleaning Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
lnspection unit
Element Floor Polishable
Cleaning Tasks Sweep / dust mop
Standard inbetween cleaning An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard Loose debris, ingrained dirt or scuff marks
Mopping
Corridor (contd) Floor Polishable (contd) Spray buff / buff Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen Debris and spillages arising from usage between cleans
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, scuff marks and
Dry cut / Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. 21

Standard immediately after cleaning Uniform appearance Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
lnspection unit
Element
Cleaning Tasks
Unacceptable Standard impacted debris. Non-uniform appearance
Stripping & Polishing
Corridor (contd) Floor Carpeted Vacuum Free from dust Dust arising from usage between vacuuming -N/A-
Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Accumulation of dust
Floor Carpeted (contd)
Stain removal
Cosmetic cleaning
Free from removable stains and spillages. Spotless appearance Dry Free from removable stains and spillages Spotless 22
Embedded spillages Discoloration Excessive dampness Odour Discoloration Excessive dampness Odour
Light stain from usage between cleaning
Deep cleaning
Light stain from usage between cleaning

Standard immediately after cleaning appearance Free of dust, stains, cobwebs or sticker leftovers
lnspection unit Wall
Element
Cleaning Tasks Wipe clean Vacuum
Standard inbetween cleaning Debris, dust and stains arising from usage between cleans
Unacceptable Standard Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to
Corridor (contd)
Wall (contd)
Glass / Window
Spot wipe with glass cleaner
Some light dust may be present Finger marks and light smear at inaccessible area Some light dust may be present Finger marks and light smear at inaccessible area Some light dust is permitted
Glass / Window (contd)
Clean glass with lambwool and squeeze
Fittings
Wipe clean
23

lnspection unit
Element
Cleaning Tasks
Unacceptable Standard the touch
Polish Corridor (contd) Polish
Light dust and litter. Light finger marking
Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Accumulated dust and stains Overflow of waste
Switch / signage
Wipe clean
Free of dust and stains. Free of dust and stains. Waste free Dry
Some light dust is permitted. Some light dust is permitted. Waste paper and litter arising since bin were last clean Some light dust is permitted (including in and outside of lid).
Fire hose reel / extinguisher Waste bin
Wipe clean Remove waste Replenish plastic bag Wipe / Wash / Clean
Spotless Interior free from sediment or sticked dirt Dry 24
Accumulated dust and stains Marks and smear which can be removed by cleaning

lnspection unit
Element
Cleaning Tasks
Unacceptable Standard Odour Encrusted dirt inside bins Build up of dust and dirt in interior and exterior Surfaces sticky to the touch
Ornaments / Planter boxes
Wipe clean Dirt / litter removal
Free of dust and stains Free from dirt and litter Free of cigarette buds Free of dust and stains
Some light dust is permitted. Some light dust is permitted.
Accumulated dust and stains Accumulated dust and stains
Staircase Staircase (contd)
Wipe clean
Light dust Fingerprint mark on door knob Stripes from shoes An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage
Accumulated dust and stains Stripes resulting from improper cleaning Loose debris, ingrained dirt or scuff marks
Floor
Sweep / dust mop
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from 25
Mopping
Build up spillages, removable stains,

Standard immediately after cleaning spillages, removable stains, superficial marks and loose debris
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning between cleans Litter and soils arising from the day activities
Unacceptable Standard superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance
Scrubbing
Staircase (contd)
Stripping & Polishing NOTE For Polishable floor only
Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up loose debris and dust on vertical surfaces and at
Wall / partition
Wipe clean Vacuum
Free of dust, stains, cobwebs or sticker leftovers Frame in which the 26

Standard immediately after cleaning partition is mounted shall be free of dust and stains NOTE Special attention ought to be given to the lines of attachment between the partition and its frame. Steps Sweep Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
lnspection unit
Element
Cleaning Tasks
Unacceptable Standard points of contact with horizontal surfaces Removable stains or smears
Loose debris, ingrained dirt or scuff marks
Staircase (contd)
Mopping
Mopping (contd)
Steps (contd)
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance
27

Standard immediately after cleaning Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
lnspection unit
Element
Cleaning Tasks Stripping & Polishing Note : Not advisable for staircase with anti slip strips
Standard inbetween cleaning Debris and spillages arising from usage between cleans
Unacceptable Standard Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces oily to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust
Railings
Wipe clean
Polish
Dry and free from removable stains. Has bright even sheen.
Light dust and stain Light finger marking
Switch / signage
Wipe clean
Free of dust and 28
Some light dust is

Standard immediately after cleaning stains. Free of dust and stains
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning permitted. Light dust Fingerprint mark on door knob Stripes from shoes Any trash or garbage or waste material arising from usage in between cleaning Only small particles are randomly present without continuous layer on floor surface Any stain, dirts, mark arising from usage in between cleaning Any wet area clearly present from usage in between cleaning
Unacceptable Standard and stains Accumulated dust and stains Stripes resulting from cleaning Any trash or garbage or waste material especially bits of paper scattered untidily in one area Small particles are randomly present in a continuous layer on floor surface Any stain/mark smeared out or any stain/mark still clearly present, showing well defined borders Any wet area clearly present showing well define unattended and
Washroom
Wipe clean
Floor (Including oor trap)
Scrub and mop dry
Free from litters, tissue and other small pieces Free from debris, small particles and like substance Free from dry / wet organic dirt, spit, spillage etc Free from black streak, soil, dirt from foot step Dry
29

lnspection unit Washroom (contd)
Element Floor (including floor trap)
Cleaning Tasks Scrub and mop dry (contd)
Unacceptable Standard no sign of mopping/drying activity Any dirt clearly present showing well define unattended and no sign of mopping/drying activity Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Odour Accumulation of dirt/mold around the edge/under the mat Clogged and dried mud under the mat or in the mat well/floor mat
Floor Mat
Dry Vacuum / Spot Clean
Coverings shall be free of visible loose dirt, dust, stain and damp spot
Debris and spillages arising from usage between cleans Loose layer of dust and dirt under mat or in the mat well Loose surface soil, litter and mark arising from the days traffic taking into account weather condition
Ablution area
Wash clean
Dry Free of dirt and stain 30
Light stain Any visible smear arising from
Slime Algae Bad odour

Standard immediately after cleaning Taps free of stain
lnspection unit Washroom (contd)
Element
Cleaning Tasks
Standard inbetween cleaning usage in between cleaning Cobwebs not clearly present/visible Any graffiti arising from usage in between cleaning Any visible smear arising from usage in between cleaning Cobwebs not clearly present/visible
Unacceptable Standard Rusty Accumulated dirt and stain Any graffiti not removed and clearly visible, unattended and no sign of removing activity Any visible smear not removed but has been smeared out or any stain/mark still clearly present, showing well defined smear Any cobwebs or heavy dust layer Small particles randomly present in a continuous layer at any surface Any label gum not removed and clearly present on wall surface
Partition / Wall Wipe clean Free from any sketch, wall scrawl, wall write Free from any visible sticky/oily material/stain spread on surface Free from conwebs Free from visible layers of small particles on wall wurface Free from dry/wet organic dirt, spit Free from sticker, label, tag or any unnecessary identification paste on wall
Partition / Wall (contd)
Wipe clean (contd)
Washroom (contd)
31

Standard immediately after cleaning Free of dust, stains and fingerprints Clear glass
lnspection unit
Element Glass panel / window
Cleaning Tasks Spot wipe with glass cleaner Clean glass with lambwool and squeezee
Standard inbetween cleaning Some light dust may be present Finger marks and light smear inaccessible Some light dust may be present Finger marks and light smear at inaccessible area Some light dust may be present Finger marks and light smear at inaccessible area Some light dust is permitted
Unacceptable Standard Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning
Mirror Mirror (contd)
Spot wipe with glass cleaner
Free of dust, stains and fingerprints Clear glass Free of dust, stains and fingerprints Clear glass
Clean glass with lambwool and squeeze
Fitting / furniture
Wipe clean
Washroom (contd) Switch / signage Wash hand Wipe clean Wash clean and Free of dust and stains. Free from 32 Some light dust is permitted. Any loose/floating
Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Accumulated dust and stains Any unpleasant

Standard immediately after cleaning loose/floating particles Free from grime Free from excessive/left over cleaning agent Free from rust Dry
lnspection unit
Element basin /vanity top
Cleaning Tasks disinfect
Standard inbetween cleaning particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning Any excessive/left out cleaning agent not removed arising from usage in between cleaning Any new rusty mark (green) and showing well defined and unattended Any loose/floating particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning
Unacceptable Standard material that form and accumulated on the surface of liquid strainer Any stain/mark not removed and clearly present Build up or accumulated stains / cleaning agent Any surface unpolished and left with smears and dirt and no sign of polishing activity
Wash hand basin /vanity top (contd)
Wash clean and disinfect
Washroom (contd)
Pan, urinal (including partition)
Free from loose/floating particles Free from grime Free from stain Free from excessive/left out cleaning agent Free from rust 33
Any unpleasant material that form and accumulated on the surface Any stain/mark not removed and clearly present Excessive urine left to dry

Standard immediately after cleaning Dry
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning Any excessive/left out cleaning agent not removed arising from usage in between cleaning Urine not removed arising from usage in between cleaning Only small particles randomly present without continuous Any grime arising from usage in between cleaning Any discolouration on seat or damaged from usage in between cleaning Seat cover damaged from usage in between cleaning Any loose/floating particle which
Unacceptable Standard Build up or accumulated stains / cleaning agent Any surface with black/yellowish mark not removed and clearly visible Small particles randomly present in a continuous layer at any surfce
Washroom (contd)
Toilet bowl
Seat is clean, free from discoloured and properly secured Seat cover is clean and free from scratch arising from improper cleaning Free from loose/floating particles 34
Seat is unclean, discoloured and shakey Seat cover is unclean scratch arising from improper cleaning Any unpleasant material that form and

Standard immediately after cleaning Free from grime Free from stain Free from excessive/left out cleaning agent Free from deposit Free from rust Dry
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning arising from usage in between cleaning Any loose/floating particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning Any excessive/left out cleaning agent not removed arising from usage in between cleaning Any deposit not removed arising from usage in between cleaning Only small particles randomly present without continuous Stain / mark arising from
Unacceptable Standard accumulated on the surface of liquid Any surface with black/yellowish mark not removed and clearly visible Any stain/mark not removed and clearly present Build up or accumulated stains / cleaning agent Any surface unpolished and left with smears and dirt and no sign of polishing activity Visible layer of small particles / stain Small particles randomly present in a continuous layer at any surface Visible layer of small particles /
Waashroom (contd)
Sanitizer / deodorizer
Wipe clean
Free from dust / stain 35

Standard immediately after cleaning All unit functioning
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning usage in between cleaning Unit not function in between cleaning Light stain Some light dust is permitted Only one unit not functioning if more than one unit is installed New smear mark (green) Any excessive / left out cleaning agent arising from usage in between cleaning Waste paper and litter arising since bins were last clean Any stain/mark not removed arising from usage in between cleaning
Unacceptable Standard stains Any unit not functioning
Hand Bidet
Wash clean Wipe clean
Handryer /Tissue dispenser/Towel dispenser/Soap dispensers
Dry Free of dirt and stain Free of dust and stains Units must be functional Free from smears Free from excessive / left out cleaning agent Dry
Bidet touching the floor Visible layer of small particles/stain Any unit not functioning Surface unpolished Build up or accumulation of cleaning agent
Bins / Sanitary bins
Remove waste / sanitary towels Replenish plastic bag
Waste free litter and overflow Free from dust and stains Free from bad odour 36
Waste material / sanitary towels not collected and overflowing Visible layer of small particles/stain

Standard immediately after cleaning Spotless Interior free from sediment or sticked dirt Dry
lnspection unit
Element Bins / Sanitary bins
Cleaning Tasks Wipe / Wash / Clean
Standard inbetween cleaning Some light dust is permitted (including in and outside of lid).
Unacceptable Standard Accumulated dust and stains Marks and smear which can be removed by cleaning Odour Encrusted dirt Build up of dust and dirt in interior and exterior Surfaces sticky to the touch Unpleasant smell Unhygienic condition Visible layer of particles / stain Loose debris, ingrained dirt or scuff marks
Diaper changing station
Wash clean
Elevator/Lift car
Floor
Sweep / dust mop
Free from unhygienic state Free from dust and stain Free from bad odour Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks 37
Any stain/mark not removed arising from usage in between cleaning An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the
Mopping Elevator/Lift car (contd)
Build up spillages, removable stains, superficial marks, non-uniform finish

Standard immediately after cleaning and loose debris
lnspection unit
Element Floor (contd)
Cleaning Tasks
Standard inbetween cleaning day activities
Unacceptable Standard Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces
Scrubbing
Stripping & Polishing NOTE For Polishable floor only Elevator/ Lift car (contd)
Wall / Door
Wipe clean / Vacuum (for fabric surface)
Free of dust, stains, cobwebs or sticker leftovers
Wall / Door (contd)
Wipe clean / 38

lnspection unit
Element
Cleaning Tasks Vacuum (for fabric surface)
Unacceptable Standard Removable stains or smears
Mirror / Glass surface
Some light dust may be present Finger marks and light smear at inaccessible area
Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Accumulated dust and stains Accumulated dust and stains
Elevator ledge and light Li track Elevator/Lift car (contd) Mirror / Glass surface
Vacuum Vacuum Spot wipe with glass cleaner
Free of dust, dirt and stain Free of dust, dirt and stain Free of dust, stains and fingerprints Clear glass
Light dust Light dust Some light dust may be present Finger marks and light smear at inaccessible area Some light dust may be present Finger marks and light smear at inaccessible area
Clean glass with lambwool and squeeze Clean glass with
Free of dust, stains and fingerprints Clear glass 39
Dull surface Watermark Build up of dirt and dust on

lnspection unit
Element Mirror / Glass surface (contd)
Cleaning Tasks lambwool and squeeze
Unacceptable Standard frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning
Escalator
Handrail
Wipe clean
Free of dust and stains.
Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces sticky to the touch Accumulated dust and stains Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from
Structure
Wipe clean Polish
Free of dust and stains. Dry and free from removable stains, spillages and debris. Has bright even sheen. 40
Some light dust is permitted. Light dust and litter. Light finger marking

lnspection unit Escalator (ontd)
Element
Cleaning Tasks
Unacceptable Standard cleaning activities Streak mark due to improper cleaning
Landing / Steps
Sweep
Mopping
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Loose debris, ingrained dirt or scuff marks
Brush clean
Fress of dirts, dust and stains Free of oily / grease stains
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities Light dust Fingerprint mark
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive
41

lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning on door knob Stripes from shoes
Unacceptable Standard dampness Detergent residue Dull appearance Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Accumulated dust and stains Streak mark due to improper cleaning Loose debris, ingrained dirt or scuff marks
Management office
Wipe clean
Wipe clean (contd)
Polishing ( for metal and wood surface )
Free of dust and stains Shining
Light dust Fingerprint mark on door knob and surface An isolated stain may be present Some light dust is permitted Debris and
Floor Unpolishable
Sweep / dust mop
Mopping
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform 42
Build up

Standard immediately after cleaning appearance Dry and free from spillages, removable stains, superficial marks and loose debris
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Loose debris, ingrained dirt or scuff marks
Floor Unpolishable (c0pntd) Scrubbing Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks 43 Debris and spillages arising from usage between cleans
An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the
Floor Polishable
Sweep / dust mop
Mopping
Build up spillages, removable stains, superficial marks, non-uniform finish

Standard immediately after cleaning and loose debris
lnspection unit Management office (contd)
Element
Cleaning Tasks
Standard inbetween cleaning day activities
Unacceptable Standard Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance
Floor Polishable (contd)
Spray buff / buff
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
Dry cut / Scrubbing
Debris and spillages arising from usage between cleaning
Stripping & Polishing
Management 44

Standard immediately after cleaning Free from dust
lnspection unit office (contd)
Element Carpeted Floor
Cleaning Tasks Vacuum
Standard inbetween cleaning Dust arising from usage between vacuuming -N/A-
Unacceptable Standard Accumulation of dust Embedded spillages Embedded spillages, accumulated stains, dirts and dust Discolouration due to improper cleaning Streak mark due ro improper cleaning Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears
Stain removal
Free from removable stains and spillages. Free from embebddd stains and spillages Free from discolouration due to improper cleaning Free from streak mark due ro improper cleaning Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains NOTE Special attention ought to 45
Carpeted Floor
Cosmetic cleaning (Bonnet / Skimming) Carpet Shampoong (Rotary / Extraction)
Dust arising from usage between cleaning
Wall / partition
Wipe clean / Vacuum (for fabric surface)
Managemenyt office (contd) Wipe clean / Vacuum (for fabric surface)

Standard immediately after cleaning be given to the lines of attachment between the partition and its frame. Free of dust and stains
lnspection unit
Element
Cleaning Tasks
Skirting board
Wipe clean
Some light dust permitted.
Accumulated dirt, dust and stain Mop and machine mark Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to
Glass / Window Glass / Window
Spot wipe with glass cleaner Clean glass with lambwool and squeezee
Some light dust may be present Finger marks and light smear inaccessible
Fitting / furniture
Wipe clean
Fitting / furniture (contd)
Wipe clean 46

lnspection unit
Element
Cleaning Tasks
Unacceptable Standard the touch
Polish
Light dust and litter. Light finger marking especially around door handle and arm of chair and desk edge
Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Accumulated dust and stains Overflow of waste
Switch / signage Fire hose reel / extinguisher Waste paper basket
Wipe clean Wipe clean Remove waste Replenish plastic bag Wipe Clean
Free of dust and stains. Free of dust and stains. Waste free Dry
Some light dust is permitted. Some light dust is permitted. Waste paper and litter arising since bin were last clean Some light dust is permitted.
Pantry
Free of dust and stains.
Accumulated dirts, dust and stains
47

Standard immediately after cleaning Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
lnspection unit
Element
Cleaning Tasks Mop clean
Unacceptable Standard Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Venetian blind
Vacuum / wipe clean
Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains Free of dust and stains.
Debris, dust and stains arising from usage in between cleaninf
Prayer room
Door/ Wall / Partition
Wipe Clean
Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance
48

Standard immediately after cleaning Free from dust
lnspection unit
Element Carpeted Floor (include prayer mat)
Cleaning Tasks Vacuum
Standard inbetween cleaning Dust arising from usage between vacuuming -N/A-
Unacceptable Standard Accumulation of dust Embedded spillages
Stain removal
Free from removable stains and spillages. Free from embebddd stains and spillages Free from discolouration due to improper cleaning Free from streak mark due ro improper cleaning Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains Dry Free of dirt and stain Taps free of stain 49
Cosmetic cleaning (Bonnet / Skimming) Carpet Shampoong (Rotary / Extraction Prayer room Venetian Blind Venetian (contd) Wipe clean Wipe clean
Dust arising from usage between cleaning
Ablution area
Wash clean
Light stain
Embedded spillages, accumulated stains, dirts and dust Discolouration due to improper cleaning Streak mark due ro improper cleaning Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Slime Algae Odour

lnspection unit
Element
Cleaning Tasks
Unacceptable Standard Rusty Accumulated dirt and stain
Light fitting Ceiling Air Vent
Wipe clean Wipe clean
Free of dust and stains. Free of dust and stains. Free of dust and stains. Free of dust and stains. Free of dust and stains. Free of dust and stains Free from dirt and litter Free of cigarette buds Free of dust, stains, cobwebs or sticker leftovers
Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted.
Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains
Ceiling board / fan Ducting Trunking and piping Planter boxes
Wipe clean Wipe clean Wipe clean Wipe clean Dirt / litter removal
External facade
Wall
Wipe clean Vacuum
Build up loose debris and dust on vertical surfaces and at points of contact
50

lnspection unit
Element
Cleaning Tasks
Unacceptable Standard with horizontal surfaces Removable stains or smears
Glass surface
Free of dust, stains and fingerprints Clear glass Free of dust, stains and fingerprints Clear glass
Some light dust may be present Finger marks and light smear inaccessible Some light dust may be present Finger marks and light smear inaccessible
Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Overflow of foreign matter
Roof top
Roof Surface
Pressure wash
Free from litters, dust, dirts and stains 51
Some foreign matters exist since last clean

Standard immediately after cleaning Free from moist, algae growth Foreign matters free
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean
Rainwater outlet
Remove foreign matters
Overflow of foreign matter
Pressure wash
Free from litters, dust, dirts and stains Free from moist, algae growth Free of foreign matters free
Gutter
Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean
Pressure wash
Free from litters, dust, dirts and stains Free from moist, algae growth Litter free
Pavement and compound, driveway, carpark and side walk.
Remove litters
Some litter exist since outlet were last clean An isolated litter
Overflow of litter
Sweep clean
Floors shall be free 52
Loose debris,

Standard immediately after cleaning of dust and litter Rough dirt shall not appear on the floor Free from litters, dust, dirts and stains Free from moist, algae growth Litter free
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning may be present Some light dust is permitted Some foreign matters exist since last clean Some litter exist since outlet were last clean An isolated litter may be present Some light dust is permitted Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean Some light dust is
Unacceptable Standard ingrained dirt or litter Overflow of foreign matter
Pressure clean
Landscape area
Remove litters
Overflow of litter
Sweep clean
Drain
Floors shall be free of dust and litter Rough dirt shall not appear on the floor Foreign matters free
Loose debris, ingrained dirt or litter Overflow of foreign matter
Pressure wash
Free from litters, dust, dirts and stains Free from moist, algae growth Free of dust and 53
Handrail
Wipe clean
Build up of loose

Standard immediately after cleaning stains
lnspection unit
Element
Cleaning Tasks
Standard inbetween cleaning permitted
Unacceptable Standard debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces oily to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Overflow of litter Overflow of foreign matter
Polish
Dry and free from removable stains. Has bright even sheen.
Light dust and stain Light finger marking
Bin Centre / bin chute
Remove waste/litters Pressure wash
Litter free Free from litters, dust, dirts and stains Free from moist, algae growth Litter free 54
Some litter exist since outlet were last clean Some foreign matters exist since last clean
Bins
Remove
Some litter exist
Overflow of litter

lnspection unit
Element
Cleaning Tasks waste/litters Wash clean
Standard inbetween cleaning since outlet were last clean Light stain
Bins
Dry Free of dirt and stain Taps free of stain
Remove litters Pressre wash / Machine scrub and dry
Litter free Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
Some litter exist since outlet were last clean Debris and spillages arising from usage between cleans
Slime Algae Odour Rusty Accumulated dirt and stain Overflow of litter Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance
55
ANNEX C Method of Assessment
C.1
Performance Level
The Performance Assessment sheet is a tabulated list (See Table C.1) of Inspection Units,their respective Elements for each area / blok to be inspected and Cleaning tasks for each elements. The assessment is done for each Element of an area / blok with the Cleaning Tasks as a guideline in determining whether inspection is carried out immendiately after cleaning or inbetween cleaning. Building owner / manager or its representative in the presence of service provider or its representive shall randomly select the areas or blocks to be inspected. Where possible inspection should be carried out immediately after cleaning where the Standard Immediately After Cleaning is applied. Should inspection be carried out after cleaning is carried out with the possibility of the area / block being used, then the Standard in-between Cleaning should be applied. The recording of the inspection is by rating the level of conformance to the Performance Standard as follow; Observation Not clean with no sign of cleaning being carried out as per agreed frequency Not well cleaned. Sign of cleaning being carried out but not well clean. Cleaned but can be improved further. Clean and tidy. Cleaning carried out well.. Comments Unsatisfactory Fair Good Excellent Score 1-2 34 56 7
Cleaning Performance will then be calculated based on the points obtained divided by the number of elements inspected times by 100 for a percentage score. Building owner / manager and service provided must agreed on the acceptable Performance level based on the percentage score.
56
Table C.1 Inspection Rating
Notes : Refer to quality benchmark for evaluation of performance for Immediately After Cleaning (A) / In Between Cleaning (B)
Immediat e (A) / Inbetween (B) SCORE Unsatisfac tory 1 2 3 Fair 4 Good 5 6 Excelle nt 7 Remar ks
Inspection unit Entrance and Common Area Lobby 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
Elements
Door surface / frame / closer Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser / fan Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments Letter box Rubbish bin Reception counter Door surface / frame / closer Floor 57
Corridor
Inspection unit
Elements
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1 2 3 Fair 4 Good 5 6 Excelle nt 7 Remar ks
Corridor
Staircase
Washroom
15. Wall / partition 16. Ceiling / aircon diffuser / light diffuser 17. Glass / window 18. Fitting / furniture 19. Switches / signage 20. Fire hose reel / extinguisher 21. Planter boxes / ornaments 22. Rubbish bin 23. Door surface / frame / closer 24. Floor 25. Wall 26. Ceiling 27. Tread / riser 28. Railing 29. Switches / signage 30. Door surface / frame / closer 31. Floor (including floor trap) / tiles / skirting 32. Partition / wall 33. Ceiling / aircon diffuser 34. Glass panel / window 35. Mirror 36. Fitting / fixture 58
Inspection unit
Elements
Washroom
Elevator (Service and Passenger Lifts)
Escalator / Travellator /Trolley Conveyor Manageme nt office
37. Switches / power point / signage 38. Wash hand basin / vanity top 39. Urinals and toilet bowls 40. Soap dispenser 41. Toilet paper dispenser 42. Bins / sanitary bins (in ladies washroom) 43. Diaper changing station 44. External door 45. Internal door 46. Mirror 47. Elevator wall 48. Push button panel 49. Elevator floor lobby 50. Elevator ledges and lights 51. Lift track 52. Glass 53. Handrails 54. Structure 55. Landing 56. Steps 57. Door surface / frame / closer 58. Floor / tiles / skirting 59. Wall / partition 59
Inspection unit
Elements
Surau
Multipurpos e hall / Auditorium / Seminar room
60. Ceiling / aircon diffuser / light diffuser 61. Glass / window 62. Fitting / furniture / equipments 63. Switches 64. Fire extinguisher 65. Planter boxes / ornaments 66. Waste paper basket 67. Pantry 68. Ablution area 69. Prayer mat 70. Door surface / frame / closer 71. Partition / wall 72. Ceiling / aircon diffuser / light diffuser 73. Fitting / furniture 74. Switches 75. Door surface / frame / closer 76. Floor / tiles / skirting 77. Wall / partition 78. Ceiling / aircon diffuser / light diffuser 79. Glass / window 80. Fitting / furniture 60
Inspection unit
Elements
Pavement and compound Carpark
Landscape area Drain Bin Centre
81. Switches 82. Fire extinguisher 83. Furniture fitting 84. Floor / Tiles / Skirting 85. Bin 86. Handrail 87. Door 88. Floor 89. Wall 90. Ceiling 91. Exhaust louvre 92. Scupper drain 93. Fitting 94. Signage 95. Fire extinguisher 96. Bin 97. Carpark equipment 98. Piping 99. Fitting 100. Signage 101. Planter 102. Grating 103. Gutter 104. Door 105. Wall 106. Ceiling 107. RoIIer shutter 108. Floor 61
Inspection unit 109. 110. 111. 112. 113. 114. 115. 116. 117. 118. 119. 120.
Elements
Roof top External faade / Canopy
Bin Floor Wall Ceiling Door Roller shutter Railing Roof surface Rainwater outlet Gutter Wall Glass surface Total Score(ii) Department Head: (Sign)
No. Element Inspected (i) Inspected By Acknowledge By
Cleaning Performance Calculation

62
(ii)
X 100
X7
= performance
Percentage of
(i)
Performance Rating
Unsatisfactory 0 20% Fair 21% - 50% Good 51% - 80% Excellent 81% - 100%
Recommendation : Performance rating below 75% must be rectified
63
ANNEX D Cleaning Schedule
The level of Cleaning Standard is subject to the frequency of cleaning tasks agreed between the building owner / manager and the service provider. When frequency of cleaning is less, the time frame for in-betwwen cleaning will be longer which means that the acceptable level of cleaning performance which is the Standard In-Between Cleaning will be longer. The pollutions due usage in-between cleaning will be present for a longer period of time. The suggested Cleaning Schedule (See Table D.1) is to achieved the minimal level of cleanliness for a commeciaql building.
Table D.1 64

Cleaning Schedule
lnspection unit Entrance and lobby
Element Door surface / frame / closer / grill Floor Unpolishable
Cleaning Tasks Wipe clean Polishing ( for metal and wood surface ) Sweep / dust mop Mopping Scrubbing Sweep / dust mop Mopping Spray buff / buff Dry cut / Scrubbing Stripping & Polishing Dry Vacuum Spot Clean Wipe clean / Vacuum Wipe clean Spot wipe with glass cleaner Clean glass with lambwool and squeezee Wipe clean Polish Wipe clean Wipe clean Wipe clean Dirt / litter removal Wipe clean Remove waste Replenish plastic bag Wipe / Wash / Clean High dusting Washclean 65
Proposed Frequency Daily Weekly Daily Thrice weekly Monthly Daily Thrice weekly Weekly Monthly Quarterly Daily When necessary Weekly Weekly When necessary Weekly Daily Monthly Monthly Monthly Monthly Daily Weekly Daily Daily Weekly Monthly Annually
Floor - Polishable
Floor Mat / Mat Well Wall / partition Skirting board Glass / Window
Fitting / furniture Switch / signage Fire hose reel / extinguisher Ornaments / Planter boxes Entrance and lobby (contd) Letter box Waste bin
*Special item Chandelier

lnspection unit Corridor Element Cleaning Tasks Metal Polish Door surface / frame / closer Wipe clean Polishing ( for metal and wood surface ) Floor Unpolishable Floor Unpolishable (contd) Floor - Polishable Sweep / dust mop Mopping Scrubbing Sweep / dust mop Mopping Spray buff / buff Dry cut / Scrubbing Stripping & Polishing Floor -Carpeted Vacuum Stain removal Cosmetic cleaning Deep cleaning Wall Glass / Window Wipe clean / Vacuum Spot wipe with glass cleaner Clean glass with lambwool and squeeze Wipe clean Polish Switch / signage Fire hose reel / extinguisher Waste bin Wipe clean Wipe clean Remove waste Replenish plastic bag Wipe / Wash / Clean Wipe clean Dirt / litter removal Wipe clean 66 Daily Thrice weekly Monthly Daily Thrice weekly Weekly Monthly Quarterly Daily When necessary Monthly Bi-annually Monthly Daily Weekly Weekly Monthly Monthly Monthly Daily Weekly Monthly Daily Weekly Proposed Frequency Annually Weekly
Fittings
Corridor (contd)
Ornaments / Planter boxes Staircase Door surface / frame / closer

lnspection unit Element Floor Wall / partition Steps Cleaning Tasks Dry Vacuum Spot Clean Wipe clean Vacuum Proposed Frequency
Daily Weekly
Sweep / dust mop Mopping Stripping & Polishing Note : Not advisable for anti slip surfaces Wipe clean Polish Wipe clean Wipe clean Mopping Dry Vacuum Spot Clean Wash clean
Quarterly
Railings Switch / signage Washroom Door surface / frame / closer Floor (Including oor trap) Floor Mat Ablution area
Daily Monthly Monthly 1Xs daily 3Xs daily 1Xs daily
3Xx daily Partition / Wall Glass panel / window Wipe clean Vacuum Spot wipe with glass cleaner Clean glass with lambwool and squeezee Wipe clean Wipe clean
Weekly
Weekly
Mirror Fitting / furniture Switch / signage Wash hand basin /vanity top Washroom (contd) Hand Bidet Hand dryer Toilet bowl Toilet seat Urinal
3Xs daily Weekly Monthly 3Xs daily
Wash clean Wipe clean 67
3Xs daily 1Xs daily 3Xs daily 3Xs daily 3Xs daily

lnspection unit Element Flushing device Shower Towel dispenser Soap dispenser Toilet paper dispenser Toilet paper holder Cleaning Tasks Wipe clean Wash clean Wipe clean Wipe clean Wipe clean Wipe clean Remove waste Replenish plastic bag Wipe / Wash / Clean Wipe clean Wipe clean Wipe clean Vacuum Vacuum Spot wipe with glass cleaner Clean glass with lambwool and squeezee Spot wipe with glass cleaner Clean glass with lambwool and squeezee Wipe clean Wipe clean Polish Sweep Mopping Brush clean Management office Door surface / frame / closer Wipe clean Polishing ( for metal and wood surface ) Sweep / dust mop 68 Daily Proposed Frequency 3Xs daily 1Xs daily 1xs daily 1Xs daily 1Xs daily 1Xs daily 1Xs daily 1Xs daily Daily Daily Weekly Weekly Weekly
Bin
Elevator/Lift car
Diaper changing station Floor / Wall / Door Mirror Elevator ledge and light Li track
Glass Escalator Glass
Weekly
Daily
Handrail Structure Escalator (contd) Landing / Steps
Monthly Daily Quarterly Daily Weekly Monthly Weekly
Floor Withour polish layer

lnspection unit Element Floor Withoput polish layer (contd) Floor - Polishable Cleaning Tasks Mopping Scrubbing Sweep / dust mop Mopping Spray buff / buff Dry cut / Scrubbing Stripping & Polishing Wall / partition Skirting board Glass / Window Wipe clean Polish Switch / signage Fire hose reel / extinguisher Waste paper basket Wipe clean Wipe clean Remove waste Replenish plastic bag Wipe clean Mop Clean Venetian blind Prayer room Prayer room (contd) Door/ Wall / Partition Floor Carpet ( include prayer mat ) Vacuum/wipe clean Wipe Clean Vacuum Stain removal Fittings & Furniture Venetian Blind Ablution area Ceiling Light fitting Air Vent Ceiling board / fan Ducting Wipe Clean Vacuum / wipe clean Wash clean Wipe Clean Wipe clean Vacuum/wipe clean Wipe clean 69 Proposed Frequency Weekly Monthly Daily Daily Monthly Monthly Monthly Quarterly Monthly Weekly Daily) Monthly Monthly Monthly Monthly Daily Daily Daily Daily Monthly Daily Daily Weekly Daily Monthly Monthly Monthly Monthly
Wall / partition Skirting board Glass / Window Fitting / furniture
Pantry

lnspection unit Planter boxes External facade Element Trunking and piping Cleaning Tasks Wipe clean Wipe clean Dirt / litter removal Wall Wipe clean / Vacuum Spot wipe with glass cleaner Clean glass with lambwool and squeeze Pressure wash Remove foreign matters Pressure wash Gutter Pavement and compound, driveway, carpark and side walk. Landscape area Drain Remove foreign matters Pressure wash Remove litters Sweep clean Pressure clean Remove litters Sweep clean Remove foreign matters Pressure wash Handrail Bin Centre / bin chute Wipe clean Polish Remove waste/litters Pressure wash Bin Remove waste/litters Wash clean Loading and unloading bay Remove litters Pressure wash / Machine scrub and dry 70 Proposed Frequency Weekly Weekly Daily Monthly (> 3 meter) Bi-annually (> 3 meter) When necessary Weekly (> 3 meter) Bi-annually (> 3 meter) Monthly Monthly Monthly Monthly Monthly Daily Daily Weekly Daily Daily Daily Weekly Daily Monthly Daily Monthly Daily Weekly Daily Monthly
Glass surface
Roof top
Roof Surface Rainwater outlet

lnspection unit Ceiling Ceiling (contd) Element Light fitting Air Vent Ceiling board / fan Ducting Trunking and piping Planter boxes Cleaning Tasks Wipe Clean Wipe clean Vacuum/wipe clean Wipe clean Wipe clean Wipe clean Dirt / litter removal Proposed Frequency Monthly Monthly Monthly Monthly Monthly Daily Daily
71

Malaysia Standard For Cleaning Performance

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Malaysia Standard For Cleaning Performance

Uploaded by

Copyright:

Available Formats

DRAFT November 5, 2011

DRAFT November 5, 2011

Inventory of the Buildings/Premises See Appendix A

DRAFT November 5, 2011

DRAFT November 5, 2011

Ad Hoc Inspection Building owner may conduct ad hoc site inspections.

DRAFT November 5, 2011

Annex A Classification and inventory of buildings/premises

DRAFT November 5, 2011

Corridor (contd) Building Interior (contd) Staircase

DRAFT November 5, 2011

Inspection unit Railing Switches / signage Washroom

Building Interior (contd)

Elevator (Service and Passenger Lifts)

DRAFT November 5, 2011

Building interior (contd)

Management office (contd)

Waste paper basket Pantry

Door surface / frame / closer 8

DRAFT November 5, 2011

Inspection unit Auditorium / Seminar room

Pavement and compound

Furniture fitting Floor / Tiles / Skirting Bin Handrail

Building Exterior (contd)

DRAFT November 5, 2011

Fitting Signage Planter

Door Wall Ceiling

Building Exterior (contd)

Bin centre (contd)

RoIIer shutter Floor Bin

Loading and unloading bay

Floor Wall Ceiling Door Roller shutter Railing

Roof surface Rainwater outlet Gutter

External faade / Canopy

Wall Glass surface 10

DRAFT November 5, 2011

ANNEX B Quality Benchmarks

DRAFT November 5, 2011

DRAFT November 5, 2011

Polishing ( for metal and wood surface )

Free of dust and stains Shining

Light dust Fingerprint mark on door knob and surface

Sweep / dust mop

An isolated stain may be present Some light dust is permitted

DRAFT November 5, 2011

lnspection unit lobby (contd)

Element Floor Unpolishable (contd)

Standard inbetween cleaning

Unacceptable Standard marks Excessive dampness Detergent residue Dull appearance

Debris and spillages arising from usage between cleans

Sweep / dust mop

An isolated stain may be present Some light dust is permitted

Mopping Entrance and lobby (contd)

DRAFT November 5, 2011

Standard inbetween cleaning

Unacceptable Standard marks Excessive dampness Detergent residue Dull appearance

Dry cut / Scrubbing

Debris and spillages arising from usage between cleans

Stripping & Polishing Entrance and lobby (contd)

Debris and spillages arising from usage between cleans

DRAFT November 5, 2011

Element Floor Mat / Mat Well