MARCH 15 NEW YORK CITY

Welcome to the 7th Annual

BUILDING AND SUSTAINING

THEME
BUILDING AND SUSTAINING EXCELLENCE IN GLOBAL SERVICES
Welcome to the next generation of the services economy where we have technology and business processes enmeshing with each other on a global scale to unlock business value. Global sourcing of these services have gone beyond the paradigms of large scale outsourcing, offshoring, distributed global delivery, managed services, and such other mechanisms. Various models, old and new, will coexist to make this a reality; the scope is inherently global and the returns are implicitly valuable. Beginning with in-sourcing and often shared services, organizations went on to outsourcing, co-sourcing, and finally co-creating competencies with service providers. The new rules for the services organization are to consolidate and standardize delivery; to balance internal, external, and virtual capabilities; and to manage services like a portfolio. These are the essential steps to building and sustaining excellence in services. Global Services Conference 2012 will focus on how to build and sustain excellence in services. This strategy is the key to enterprise services, enterprise transformation, and aligning that transformation to drive competitive advantage to companies. Companies are looking to access data and knowledge in a better way and to leverage the maturity of the services organization that has been in place to drive better business value.

UNIQUE DIFFERENTIATORS
FOCUS ON GLOBAL SOURCING
GSC has always maintained a sharp focus on the strategy and practice of global sourcing covering both ITO and BPO

FOCUSED ON OUTSOURCING PARTNERSHIPS

The primary focus is on nurturing outsourcing partnerships between buyers and service providers and creating win-win relationships between them

HIGHLY INTERACTIVE & DISCUSSION BASED

Sessions are not canned presentations; they are highly interactive with the audience. The audience RoI is enriched through these peer-level discussions of live situations

PRACTITIONER-DRIVEN CONTENT
All of GSC content is conceived by sourcing practitioners to be delivered to a peer-level audience

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AUDIENCE @ GSC
The audience at GSC is unique and represents the best mix of qualified buyers, providers and influencers.
Over

150

Over

25 25

Over

2,000 30

DELEGATES

SPEAKERS

ONLINE VIEWERS

Over

75

Over

Over

BUYERS/USERS

INFLUENCERS

GLOBAL PROVIDERS

2011 BY TITLE
23% 22%

2011 BY INDUSTRY
13% 41% 6%

11% 17% 28% CEO/CIO/CTO/CFO/CSO President/SVP/EVP/VP/AVP Director - Sourcing/IT/LoB/Corp. GM/Manager - Sourcing/IT/LoB/Corp. Others Allied 25% 16% More than $5 B $1 B - $5 B $500 M - $1 B $100 M - $500 M Less than $100 M

2011 BY REVENUE
9% 35% 12% BFS/Fin. S Business Services Insurance Life-sciences Hi-Tech/IT/Software/ISV's Telecom/Comm. Related Govt./Education Manufacturing/CPG/Retail Travel & Transportation

2011 BY BUDGET
13% 6% 3% 13% 6% 6% 23% 6% $100 M and above $25 M - $100 M $10 M - $ 25 M $5 M - $10M $1 M - $5M $500K - $1 M $250K - $500K $100K - $250K Not Disclosed 23%

9% 2% 14% 9% 7% 2%

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ROLE OF GSC AUDIENCE

Create Strategy & Set Goals Authorize Service Provider Partnerships/Signs Contracts Evaluate, Specify Service Providers/Create Shortlist Select or Manage Outsourced Enabling Technologies Selecting/Negotiating with Vendors/Partners/Providers Manage Contracts/SLAa/Relationships Determine Needs (Own Business Process) Establish or Manage Budget Consultant/Advisor

COMPANIES AT GSC
ACE Group ACE Insurance Aetna AIG Allianz Life Ameriprise Applied Materials ARTstor Assurant Astra Zeneca AT&T AXA Equitable Axis Group Bancolombia Group Bank of America Citibank Citigroup City of New York City of Santa Clara City University of NY Comverse Credit Suisse Deutsche Bank DOW JONES Duetsche Bank Edifice Elance Fairmont Capital Farmers Insurance Fidelity Flushing Manors Footstar Forrester Research FTV Capital GE Energy GE Money General Atlantic LLC GFI Group Gloria Jeans Gomez Enterprises Guy Carpenter HSBC J.P. Morgan J&J Johnson & Johnson Group JP Morgan Chase KeyBank KeyCorp KPMG International Life Masters M. Fried Store Fixtures Marsh Inc Mass Mutual Financial Group Merck MetLife MGI Microsoft Corporation Moelis Capital Partners Morgan Stanley MSP Co MTA -NYC Transit Novartis Novartis Biomedical Research NYC Dept of Correction NYC Dept of Health NYSE Pace University PepsiCo Pfizer Inc. Pitney Bowes Inc. PR Newswire Association LLC Prudential Publicis Purdue Pharma RPO (Citi Group) SAP Schering-Plough State University of New York Stevens Institute of Technology Stratos Synapse Group Inc TD Canada Trust The Hartford The Hartford The McGraw-Hill Companies The World Bank Thunderbird Time Inc. UBS UBS Investment Bank UPS Visa Wachovia WACHOVIA BANK Wells Fargo Wolters Kluwer

BNY Mellon
Bank of Tokyo-Mitsubishi Biomet BlackRock BNY Mellon Bristol-Myers Squibb Burberry CA CDTV.net CheckFree CIGNA Citi Venture Capital

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CONFERENCE PROGRAM

COLOR CODE

SESSION TYPE Conference Sessions Networking Breaks Featured Sessions

MINUTES 575 Minutes 220 Minutes 125 Minutes

PERCENTAGE 62% 24% 14%

SCHEDULE 07:30 08:00 AM 08:00 08:10 08:15 09:00 09:00 09:50 09:55 10:15 10:15 10:30 TRACK I 10:30 11:15 11:15 11:30 11:30 12:15 12:15 12:30 PM 12:30 01:30 01:30 02:15 02:15 02:30 02:30 03:15 03:15 03:30 03:30 04:15 TRACK II 10:30 11:15 11:15 11:30 11:30 12:15 12:15 12:30 PM 12:30 01:30 01:30 02:15 02:15 02:30 02:30 03:15 03:15 03:30 03:30 04:15 SCHEDULE 04:15 05:15 PM 05:15 05:30 05:30 07:30

PLENARY SESSIONS (AM) Breakfast & Registration Welcome Note Keynote: Building & Sustaining Excellence in Global Organization C-Panel: Building & Sustaining Excellence in Global Sourcing Featured Session Platinum Sponsor Coffee & Networking Break BUILDING EXCELLENCE
This track deals with best-in-class ideas that are fundamental to building excellence in the services model

Mastering The Art & Science of Global Sourcing Featured Session Gold Sponsor Monitoring & Managing Supplier Risk Featured Session Gold Sponsor LUNCHEON Seeking Value Through New Service Delivery Locations Featured Session Gold Sponsor Excellence In Shared Services Coffee & Networking Break Setting-up A High Performance PMO/Governance SUSTAINING EXCELLENCE
Next practices in global sourcing of services that differentiate and sustain excellence in services

Understanding Next Generation Sourcing Models Featured Session Gold Sponsor Developing and Retaining Topnotch Talent Featured Session Gold Sponsor LUNCHEON Managing The Global Locations Portfolio Featured Session Gold Sponsor Sourcing Platform-Based Services Coffee & Networking Break Beyond SLAs Benchmarking & Customer Satisfaction PLENARY SESSIONS (PM) Closing Keynote Address Closing Remarks Cocktail & Reception

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SPONSORSHIP OPPORTINITIES
There are various sponsorship options designed to meet marketers objectives that include - Thought Leadership, Branding & Awareness, Influential Marketing and Lead/Interest generation: Sponsorship packages designed for: Global Services Providers, Regional Service Providers, Countries, Country Associations, Trade & Investment Promotions Agencies, Solution Providers and others allied to the outsourcing field. A few standard options are: Platinum Lunch Lanyard/Badge Gold Reception GSC Webinars Silver Breakfast & Coffee Breaks Conference Guide Associate Delegate Kit/Bag Conference e-Book

Other Standard and Custom Options

SPONSORSHIP BENEFITS
There are variety of benefits associated with Global Services Conference 2012. A few sponsorship benefits are listed below (Not Limited): Allows you to meet face-to-face and address your potential customers currently/considering sourcing Builds a platform to position thought leadership Creates avenues for branding and awareness - prior to the event, on-site and post-event Generates qualified leads through complete registration & attendee list with analysis Instills confidence in your clients and contacts by maintaining a strong presence GSC is unique as it attracts highly engaged sourcing professional who are subscribers and readers of Global Service Magazine, website and various media vehicles that keeps them connected round the year Global Services is the first and only leading outsourcing media house with the largest opt-in subscriber base of over 115,000 - Stand to benefit from the widest outreach program deployed for GSC2012.

CONTACT INFORMATION
SATISH GUPTA HEAD OF SALES & MARKETING E-mail: satishg@cybermedia.co.in Mobile: +91 987 199 7785 GARY BINDRA MANAGER INTERNATIONAL SALES E-mail: gurdeepb@cybermedia.co.in Mobile: +91 991 040 1911

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REGISTRATION
Outsourcing Services Buyer REGULAR FEE: $695.00 Outsourcing Service Provider/Other REGULAR FEE: $1495.00

For Special Offers Visit www.globalservicesconference.com Registration Includes: Full day of conference sessions, track sessions and keynote lectures On-site and vaulted conference materials Breakfast, Lunch, Refreshment, Networking breaks & Cocktail Reception

For Registration queries please call: 1.516.277.1108 or write to: Dawn Walton dawnwalton@optonline.net Niketa Chauhan niketac@cybermedia.co.in

www.globalservicesconference.com