Interact with customers to provide and process information in response to inquiries, concerns and requests about products and

services. Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle inquiries and complaints perform customer verifications process orders, forms, applications and requests direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken manage administration communicate and coordinate with internal departments follow up on customer interactions

Education and Experience

High school diploma, general education degree or equivalent knowledge of customer service principles and practices knowledge of relevant computer applications ability to type knowledge of administrative procedures numeric, oral and written language applications product knowledge

Key Competencies

interpersonal skills communication skills - verbal and written listening skills problem analysis and problem-solving attention to detail and accuracy data collection and ordering customer service orientation adaptability initiative stress tolerance Marketing is the process used to determine what products or services may be of interest to customers, and the strategy to use in sales, communications and business development. [1] It generates the strategy that underlies sales techniques, business communication, and

business developments.[1] It is an integrated process through which companies build strong customer relationships and create value for their customers and for themselves.[1] Marketing is used to identify the customer, satisfy the customer, and keep the customer. With the customer as the focus of its activities, marketing management is one of the major components of business management. Marketing evolved to meet the stasis in developing new markets caused by mature markets and overcapacities in the last 2-3 centuries.[citation needed] The adoption of marketing strategies requires businesses to shift their focus from production to the perceived needs and wants of their customers as the means of staying profitable.[citation needed] The term marketing concept holds that achieving organizational goals depends on knowing the needs and wants of target markets and delivering the desired satisfactions.[2] It proposes that in order to satisfy its organizational objectives, an organization should anticipate the needs and wants of consumers and satisfy these more effectively than competitors. Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources and natural resources. Since organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. This view opens the opportunity to 'manage' oneself, a pre-requisite to attempting to manage others.