An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

De La Salle College of Saint Benilde School of Management and Information Technology Program Systems Analysis

An Analysis Study on the Sales System of Sleeks Mens Shop

De Leon, Dominique Noveno, Alexander Ruaro, Rizalindo

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

Chapter 1. Organizing for Improvement 1.1.1 Company Background

Starting the 10-hours of service at exactly 8am, the 100% Filipino company Sleeks Mens Shop gained fame and praises since year 1962. Its core business is the production of customized and tailor-made mens apparel. Providing quality service at 871 Estrada St. Malate, Manila, the shop is near three Schools and various Condominiums in Taft Avenue namely DLSU, DLS-CSB, SSC, Providence, EGI, Burgundy. Kassel and Maddison.

Sleeks focuses on custom tailoring of Barongs, Long sleeves, Coats, pants, school and office uniforms. Repairs and Refurbishments are also included on their services list. It then pulled regular Customers from different regions even countries that include Lawyers, Judges, Businessmen, Professionals, Provincial mayors and Employees.

Its undeniable quality service pulled bulk orders and now they are catering Government offices and private companies including: Presidential Security Group (PSG), Joint U.S. Military Assistance Group (JUSMAG), Coca-Cola Philippines,

Philippine National Oil Companies (PNOC).

1.1.2 Company Logo

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

1.1.3 Mission Statement

Sleek exists to provide customers only with the finest tailoring experience with carefully selected fabrics of world class quality for a local price. To give the best service to our customers, we will not stop from learning new methods and discovering new materials for their benefit.

1.1.4 Vision Statement Sleeks vision is to become the countrys leading custom tailoring shop that provides world class, hand-made, custom tailored clothes at affordable prices that would cater customers that would not be looking for other tailoring shop but will keep on coming back.

1.1.5. Company History Through the years, Sleeks painted its name and gained its credibility over the Tailoring Industry. When it started at September 2, 1962 praises from its customers spread over Metro Manila like wild fire drawing back more Customers who want the triple treat of elegance, style and satisfaction. Sleek s Mens Shop started with 80 tailors under the management of former Senator Edgar U Llarde. Demand continually elevated giving way to expansion and the opening of 6 other branches managed by his other siblings on different corners of our Country. Each branch houses an average of 20 well-trained tailors and employees. So when the ownerfounder of Sleeks ran for senate, congress, and as an assembly man, he gave the business to his brothers.

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
And now, Sleeks Mens Shop has only one remaining Shop, the main office in Malate, Manila. In the next 5 years, Sleeks Mens Shop plans to expand and build an extension of their operations to different parts of the Country once again.

1.1.6 Products and Services Sleeks focused on custom tailoring of Barongs, Long sleeves, Coats, maong pants, short Sleeves polo, slocks, school and office uniforms. Repairs and Refurbishments are also included on their services list. They also accept bulk orders for companies.

1.1.7

Average number of Customers and Transactions Companies per year Customers per day: Transactions per day: 5 14 14

1.1.8 Organizational Chart

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

1.2 Statement of the Problem Our Team, Jadanalyst, focused on sales system of the company and saw bits of problems resulting to delays or Long cycle time compared to actual time on Ordering, Paying and Claiming a product which also means that return of profit takes time.

Bits of those problems include: No Cloth Displays for customer choice Typographical error on Measurement receipt Out of stock materials Cashier cannot track previous records of customers Measurement arguments between Master Cutter and Customer Cashier still has to attach cloth sample to receipt Customer loses Claim Stub Insufficient Customer payment Too many receipts to accomplish Product defects Hanger area of finished products is a bit far Miscommunication between other tailoring shop or designer All new Companies who want to avail their service ask for Company information. Travel duration and expense (taxi) of Master Cutter and cashier Customer has to prepare the amount to be paid on the spot. Long process time with clients accounting office. Long Delivery duration Production delays Insufficient workers for bulk orders

With the given problems the leads to delays, we conclude that this study is very important and substantial for the group and the company.

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

1.3 Objectives of the System

Our triumvirate goal is (1) to be able to meet or overpass the target time which means that we will be able to analyze the system critically in order to diagnose all steps that could be eliminated, merged or speeded up. (2) Another is pretty much like any other company desires, to increase company sales to support operation and expansion . (3) And lastly is to yield tangible benefits like: Increased speed of activity, Increased speed of reports, Cost reduction and avoidance, Error Reduction and Intangible benefits: Improved organizational planning, Increased organizational flexibility, Improved work process that can in turn improve employee morale ,Positive impacts on society, Faster decision-making, Information processing efficiency.

And in order to attain the triumvirate goal, here are some of our objectives: 1. Integrate IT solutions: a. Point Of Sales features:

Percentage discount and fixed price discount Multiple payment types (cash, credit card, debit card, gift check, etc) Split payments Customizable receipt header and footer Barcode scanning, Imonggo can handle multiple barcodes for a single item Prints on both POS receipt printer and standard printer Easily-searchable items by partial name or stock number without leaving the POS screen Product image and thumbnail

b. Inventory Management- features:

Picture and image for every item Search by name or stock no

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts Inventory showing on-stock, out-of-stock or negative stock items Inventory showing fast-moving, slow-moving and non-moving items Tracks supplier/vendor purchases and returns Automatically computes average cost, while items are received from vendors Physical Count support

c. Sales analysis

One-click Todays Sales Summary showing key performance indicators Top products Reports and Graphs Monthly Sales Reports and Graphs Daily Sales Reports and Graphs Hourly Sales Reports and Graphs Payments Collected Reports and Graphs Monthly Profit Reports and Graphs Customer database includes contact information and even birthday Customer purchase history

d. Website Contains all the needed information of the Company (Mission, Vision, history, etc) Product gallery Online order for Company transactions

2. Improve geographical structure Place the finished product in an organized cabinet near the Cashier for easy location and segregation. Provide comfortable waiting area for customers

3. Modify tools used- Upgrading from manual to a Desktop Pc with fast internet connection and that can run the software. Purchase a receipt Printer for printing of Claim Stub, and the Software the will be developed.
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4. Train people for efficiency - continuous training for the cashier to use the system, orientation of all workers and employees with Mission and Vision of the company in order to guide them and be able to get their commitment. Educate every new tailors with the cloth codes and other information encountered through the system.

1.4 Significance of the study

19 twisted problems unraveled, 8 minute delay on individual transaction, hours on Company orders and funds wasted on optional expenses. These are facts that would be enough to convince you and can answers the question Why a study on Sales system is needed?. A disease would remain a disease unless diagnosed. With these problems, it is imperative to address solutions to prevent reality to integrate with the Worst-case scenario.

Sales system in a company is interrelated with the other systems inside it. Without sales there would be no production, no book keeping and expansion. It is the interface of the Company from its customer and gives the initial impression to Company depending how fast the cycle time is.

Significance to every Stake holders: The significance of the study to the user is that it saves customers time and effort. They would profit the use of lesser artifacts and IT integration. They could follow their schedules without the experience hassle due to delays. Hence, with this, youll be able to meet or even surpass the targeted time with efficient service. For the sales department, it would meet its purposes which means youll be able to know who your customers are and how to sell your product. It would be easier and accurate when it comes to book keeping, instant summary of outputs would be seen by the actor involved. Lastly, It would also be helpful for decision making because of the RUPs best practice modeling visually.
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For the company itself, it would let them identify and improve their weakness. It would encourage them to focus in their strengths, have more customers, increase sales, establish credibility. Thus, they would yield tangible and intangible benefits with the experience of IT as a business solution.

And for the group, this would be a training ground for our information system course. Also early awareness, engagement, hands-on application would enable us to undergo critical thinking on a real business problem. And lastly, we would have an idea what we would encounter during our thesis. 1.5.1 Scope and Limitation

The general processes researched and analyzed by the group is the sales System of the tailoring shop from Ordering a product, Paying and claiming it based on Individual and Company Transactions. The said study does not include: Inventory Book keeping Marketing Production Sales Analysis

1.5.2 Definition of Terms

Note: Due to absence of receipt title, the group decided to label those documents for clearance and clarity purposes base on its purpose. 1. Measurement Receipt (MR) Receipt where measurements and all relevant details are written for production and documentation purposes. 2. Claim Stub(CS) A brown, detachable receipt present at lower part of the MR as a proof of order or transaction of the customer 3. Delivery Receipt (DR) Receipt used as proof of acquisition and Delivery of the products.
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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
4. Official Receipt (OR) Receipt given upon pick-up and full payment of customer 5. Product Quotation(PQ) A summary used during delivery with the list of all the quantities purchased and total amount to be paid. 6. Control Receipt (CR) A small, green receipt used for Installment payments for book-keeping purposes. Chapter 2 System Analysis 2.1.1 Use Case Diagram of the Existing System

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
2.1.2 Use case Narrative

Title: Individual Transaction: Order Product Summary: This use case describes all the steps associated individual transactions of a customer for ordering a product Actors: 1. Customer Selects for the product style and type. 2. Cashier welcomes and assists the customer for order. 3. Master Cutter gets the customers measurement and style.

Creation Date: July 27, 2009 Version: 2.0 Flow of Events: Preconditions:

Date of Update: August 17,, 2009 Person in Charge: Dominique De Leon

1. The customer is within the premises of the Tailoring Shop. 2. The Tailoring Shop has all stocks of cloth available. 3. Customer comes during Business hours. Main Success Scenario: 1. Customer arrives at the tailoring shop and declares order. 2. Cashier assists customer regarding order 3. Customer selects desired type and cloth 4. Cashier gives data to Master Cutter.

5. Master Cutter gets the measurement/ size of the customer. 6. Master Cutter writes the measurement on Description Corner of the receipt. 7. Customer checks and decides at acquired measurement of the customer. 8. Master cutter finalizes the measurement on the Description part of the Receipt. 9. Cashier tapes a cloth sample on the upper part of the receipt. 10. Use case ends successfully. Alternative Sequences: A6. Customer didnt agree with the acquired size. 1. Customer rejects the measurement.
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2. Master Cutter erases written measurement. 3. Resume to step No. 5 Error Sequences: E1 . Customer came for repairs 1. Customer gives product to master cutter 2. Master Cutter Inspects Product which ends the use case E3.Customers design and cloth are not offered. 1. Customer leaves the shop that ends the use case. E3. Customer didnt find any desired cloth 1. Customer cancels transaction which ends the use case.

Post Conditions: 1. Customer agrees with the given size. 2. Sizes where correctly and legibly written on the receipt

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
Title: Company Transaction: Order Product Summary: This use case describes all the steps associated with ordering a product from Sleeks tailoring shop wherein 3 actors are included. The Main Success scenario starts from the customer declaring an order to the Cashier and master cutter going to the Customer and writing the measurements on the measurement table. Actors: 1. Customer orders or selects for the product style and type. 2. Cashier welcomes and assists the customer for order. 3. Master Cutter gets the customers measurement and style.

Creation Date: August 19, 2009 Version: 2.0 Flow of Events: Preconditions:

Date of Update: August 19, 2009 Person in Charge: Dominique De Leon

1. The customer is within the premises of the Tailoring Shop. 2. The Tailoring Shop has all stocks of cloth available. 3. Customer comes during Business hours. Main Success Scenario: 1. Customer arrives at the tailoring shop and declares order. 2. Customer selects desired type and cloth and gives measurement to Master Cutter 3. Cashier visits the Company. 4. Cashier gets and writes the measurement on Description Corner of the receipt. 5. Customer CHECKS the acquired measurement. 6. Master cutter finalizes the measurement on the Description part of the Receipt. 7. Cashier includes a cloth sample on the upper part of the receipt. 8. Use case ends successfully. Alternative Sequences: A6. Customer didnt agree with the acquired size. 1. Customer rejects the measurement.
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2. Master Cutter erases former measurement. 3. Customer resumes to step No. 5 Error Sequences: E1. Customer Arrives for repairs on Product 1. Give Product to Master Cutter 2. Master Cutter Inspects the product. 3. Use case ends successfully E3. Customer didnt find any desired cloth 1. Customer cancels transaction which ends the use case.

Post Conditions: 1. Customer agrees with the given size. 2. Sizes where correctly and legibly written on the receipt

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
Title: Individual Transaction: Pay Product Summary: This narrative contains a process of individual transaction when paying a product. The customer pays for the product and the cashier issues the claim stub. Actors: 1. Customer - the person that will pay the cashier for the transaction. 2. Cashier the person who issues the claim stub and the receipt. Creation Date: August 19, 2009 Version: v1.0 Flow of Events Preconditions: 1. The customer must have the payment installment or full. 2. The cashier must have the claim stub, control receipt and the official receipt. Main Success Scenario: 1. The customer shows the claim stub. 2. The customer pays for the product. 3. The customer pays for the product in cash (full). 4. The cashier issues the claim stub. 5. The cashier issues the official receipt. 6. The customer signs the official receipt. 7. Use case end successfully. Alternative Sequences: A3. The customer pays for installment in cash. 1. The cashier writes the amount of payment to the control receipt. 2. Go to step #4 A3. The customer pays for installment in check. 1. The cashier writes the check number to the control receipt. 2. Go to step #4. Error Sequences: E2. The customer does not have the payment for the transaction. 1. The cashier withdraws the products which end the use case. Post Conditions: 1. The customer must be paid in full. 2. The customer must have the official receipt. Person in Charge: Jay-Ar Ruaro

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

Title: Company Transaction: Paying Product Summary: This narrative contains the process of a company transaction when paying a product. The customer pays the total amount and the cashier receives, computes and documents all transactions. Actors: 1. Customer the person that will pay the cashier for the transaction. 2. Cashier delivers the product and accepts payment. Creation Date: August 18, 2009 Version: v1.0 Person in Charge: Jay-Ar Ruaro Flow of Events Preconditions: 1. The customer must have the payment installment or full. 2. The cashier must have the documents. (product quotation, control receipt and official receipt) Main Success Scenario: 1. The cashier presents the delivery receipt. 2. The cashier presents the product quotation. 3. The customer signs the delivery receipt. 4. The customer signs the product quotation. 5. The customer pays the product in full. 6. The customer pays the product in cash. 7. The cashier issues the official receipt 8. The customer signs the official receipt. 9. The customer receives the official receipt. 10. Use case end successfully. Alternative Sequences: A5. The customer pays installment payment in cash. 1. The cashier will write amount to the control receipt. 2. Go to step #5. A5. The customer pays installment payment in check. 1. The cashier will write the check number and the amount to the control receipt. 2. Go to step #5. Error Sequences: E5. No Payment: 2. The cashier withdraws the products which end the use case. Post Conditions: 1. The customer signed all the important documents. (delivery receipt, product quotation, official receipt) 2. The cashier received the payment.

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

Title: Individual Transaction: Claim Product Summary: This narrative contains the process of individual transaction when claiming the product. The customer claims the product while the cashier gives the product. The master cutter repairs the product when needed. Actors: 1. Customer the person who claims the product 2. Cashier the person who checks the claim stub and shows the product 3. Master Cutter the person who checks and repairs the problem Creation Date: August 18, 2009 Version: v1.0 Flow of Events Preconditions: 1. The customer must have the claim stub. 2. The tailor should have measured the customer. 3. The product must be finished. Main Success Scenario: 1. The customer presents the claim stub. 2. The cashier checks the claim stub. 3. The cashier shows the product. 4. The customer fits the product. 5. The customer approves the product. 6. The customer receives the product. 7. Use case ends successfully. Alternative Sequences: A4. The product does not fit to the customer. 1. The master cutter checks the product. 2. The master cutter repairs the product. 3. Go to step #5. Post Condition: 1. The customer must have the product. 2. The customer must have the right product. Person in Charge: Jay-Ar Ruaro

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

Title: Company Transaction: Claim Product Summary: This narrative contains the process of company transaction when claiming the product. The cashier delivers the products and the customer receives it. Actors: 1. Customer claims product to the cashier and fits it. 2. Cashier delivers the product and shows it. 3. Master Cutter checks the product and assist the cashier. Creation Date: August 17, 2009 Version: v1.0 Flow of Events: Preconditions: 1. The tailoring shop notified the company before delivery. 2. The cashier must have the complete products. Main Success Scenario: 1. The cashier delivers the product. 2. The cashier shows the product. 3. The customer fits the product. 4. The customer approves the product. 5. The customer receives the product. 6. Use case ends successfully. Error Sequences: E3. The product does not fit to the customer. 1. The master cutter checks the problem. 2. The master cutter gets the product back. Post Conditions: 1. All the customer fitted the product. 2. The customer must have the right product. Person in Charge: Jay-Ar Ruaro

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2.2 Activity Diagrams.
Order: Individual

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Order: Company

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Pay: Individual

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Pay: Company

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Claim: Individual

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Claim: Company

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2.3. Geographical Flowchart

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2.3 Process time vs Cycle Time

Activities

Individual Transaction Actual Target 3 Minutes

Company Transaction Actual 7 days Target 4 days

Ordering Product Paying Product Claiming Product Total:

8 Minutes

6 minutes 4 minutes

3 minutes 4 minutes

10 minutes 30 minutes

5 minutes 15 minutes

18 minutes

10 minutes

4 days and 40 minutes

4 days and 20 minutes

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2.4. RCA Diagram and Conclusions

Due to the difference between company and individual transactions, we have subdivided them into Individual and company transactions. In order to see all the root causes and for a visual output of the problems here is a fishbone diagram:

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts

Conclusion:

As given above, it is fairly visible that small delays on the different processes outputs to corporate effects and problems. They are small problems that are usually disregarded and ignored as something that would not affect the system. Unfortunately, it did lead to longer cycle time. Some delays that could have been invested on things that will improve the company and attain their goals. The Long cycle time is our major concern for this analysis. The first delay on the products is the ordering transaction because of the no cloth sample. They do not have the sample cloth because sometimes out of stock or in the stock room. They also have the problem of tracking the old records because of misplacement and sometimes the records are kept for a very long time and some are lost. Another is the changing decision of the customer for style and measurement preference and the typographical error because of the fast writing of information.

While with Company Transactions, it includes problems with travel, communication, customer response and feedbacks. Thus, small delays that are sometimes disregarded or not identified are the one who contributes for the delays with cycle time. With this, you can see the root causes of a problem. And answer the questions: How it started? Where it started? How can you eliminate it?. Thus, the cause of long cycle time for our company are the delays on every stages of sales. With sub-causes. it needs prior attention and improvement not just with tools but with also the procedures or people who are involved.

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
Chapter 3 System Design 3.1 Table of Recommendations Main Problem Recommendations Affected Activity Diagrams Long Cycle Time: A. Delays on Individual Transaction a. Delay on Order Time 1. No Cloth Displays for customer choice 2. Typographical error on Measurement receipt 2. Put details on different measurement 3. Inventory System 3. Out of stock materials 4. Cannot track previous records of customers 4. Order-Tracking System 5. Remind customer that Customer 5. Argument Master Customer between Cutter and measurement is different and measurement from the master cutter 6. Cloth Codes. 6. Cashier attaches cloth sample to receipt A. a. 1. Cloth display catalog A. a. Order

Product: Individual Transaction (step 5)

b.

b. . Product:

Pay

b. Delays on Paying Product 1. Customer loses Claim Stub

1. Remind customers 2a. Clarify the remaining balance of the customer

Individual Transaction (Step 8)

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
2. Insufficient Customer before leaving the shop 2b. Remind customers balance and date of claim through text messaging.

payment

3. Point of Sales System

3. Too many receipts to c. accomplish 1. Improve Production c. Delays on Claiming Product 1. Product defects 2. Lost Claim Stub 3. Hanger area is a bit far 2. ----------------------3. Modify geographical arrangement of the shop B. B. Delays on Company Transaction a. Delays on Order Product 1. Miscommunication between other tailoring shop or designer 2. All new Companies a. 1. Provide the Company with modified measurement list for clarity purposes. 2. Company Website B. a. Order

Product: Company Transaction (Step 9)

who want to avail their service ask for 3. Cost-benefit analysis of investing on cars

Company information.

3. Travel duration (taxi) of Master Cutter and b.

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cashier b. Delays on Paying product 1. Customer has to 1. Notify customer ahead with total amount to prepare the payment at once. b. Product: Company Transaction (Step 9) 2. Delivery receipt merge with Product Quotation 2. Too many papers to accomplish (DR, PQ& OR) 3. Suggest online banking. Early notification 3. Long process time with clients accounting office. c. Delays on Claiming Product 1. Delivery duration 2. Production delays c. 1. Leave early to avoid traffic 2. Improve Production 3. Insufficient workers 3. Notify On-call employees 1 week before production starts . c. Claim Pay

prepare the amount to be paid.

Product: Company Transaction (Step 8 )

4. Slow response / movement of customer

4. Notify Client on what time products would arrive

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
Highlights of Recommendations: WEBSITE Web-based Point Of Sales INVENTORY MANAGEMENT Sales Analysis ORDER TRACKING SYSTEM

3.2 Benchmarking

Sam's Chowder House, a restaurant in San Francisco, California company is a using the
Best Point of Sale Software for 2009. Imonggo is a Web-based ready-to-use retail business solution that enables you to operate, record, track and manage your sales and inventory, from 1 to 100 branches. It is not just a POS software, but a complete web-based retail management solution that enables retailers to operate and manage hundreds of stores. SLEEKS MENS SHOP Line of Business: Number of Customers: Number Transactions: Number of Branches: 1 1 of Tailoring Shop 14 / day 14 / day

Sam's Chowder House Restaurant 20 20

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An Analysis Study on the Sales System of Sleeks Mens Shop Team Name: JAD Analysts
Order Product: Tools: 1 CS, 2 MR, 1CS, Stamp, Desktop Computer, Point of Sales system, Average Number of steps: Average Cycle Time: Pay Product: Tools: Average Number of steps: Average Cycle Time: Claim Product: Tools: Average Number of steps: Average Cycle Time: Book keeping: (Note: Limitation of our Study) Tools: Average Number of steps: Average Cycle Time: Inventory: (Note: Limitation of our Study) 25 minutes (Automatic) Logbook, CS, CR 5+ 1 minute/ transaction .(Automatic) Yard Stick, Hanger bar, Claim Stub 6 4 minutes n/a n/a n/a (2) CR & OR 6 6 minutes (1) OR 6 1 minute 9 8 minutes 2 4 minutes

Average Cycle Time:

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Sales Analysis: (Note: Limitation of our Study) Cycle Time: Technologies: Manual Log books Calculator Notebooks Web based Is: Imonggo Point of Sales (POS), Inventory Management, Business Intelligence 1 day .(Automatic)

3. 3 Streamlining Tools

Bureaucracy Elimination. With this, reduction of total cycle time is a reason of application. By removing normal paperwork for book keeping that requires Control receipt with installments. Now book keeping and inventory management are now made automatically and are just few clicks away.

Duplication Elimination. For Company transactions, the master cutter would have to go to the company twice. First, to show them the cloth sample and designs and to get their individual measurements. This cause them a lot of expense and time consumption. And with our recommendation, the Company can now view cloth size and color through their website gallery and then leave a order request or directly call the Company.

Simple language and Simplification. For Company transactions that are also other tailoring shops, they would provide a customized table of measurement for the customer to fill in. Instead of giving the measurement list that the customer is doing which could be different from Sleeks. And now, cloth sample are no longer attached, but codes are just encoded through the POS.

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Process Cycle time reduction. With the given system, Cycle time would surely be hacked down. As well as maximizing trips for the company from two up to just one visit. Compare it with former or

3.4 Use case Diagram of the proposed system

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The changes made were the automation of the system. With a desktop Computer running the web-based application is that the Cashier can now just input the measurements over the system and print a receipt whether it is a claim stub or official receipt with the Receipt printer. By using Cloth codes, there is no need to cut a piece of cloth and attach it with the measurement receipt, you just have to input the code of the cloth. Book keeping is also automatically performed inside the system and reports can be viewed hourly, weekly, monthly with user search feature. There will be no more written claim stub, control receipt and Or. Which is one of the reasons that cause long cycle time.

Trainings of Employees are also the key factors for this change. They should be well educated enough to understand and interpret the reports made by the system. With the website of the Company, customer can now view their products and services and send order requests online especially for Bulk company transactions.

Finished products would also be placed in an organized and grouped manner and with their Companys plastic with logo. All those that were similar should be placed together so the Cashier can easily locate it during claiming of product. Company visits would be limited to two trips (1) measurement and (2) delivery only. And for other tailoring shops would have to accomplish their measurement table for them to have a transaction with sleeks instead of Sleeks interpreting their measurement formats. Communication between customers and company would be maximized through text update system of their products where customers can receive an update of their transaction and how much balance is still remaining though text.

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