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those same changes and Generally we're quick to

brings. Others curse
the improvements that it
"progress" and celebrate
Some people call change
followers.
be leaders, or we can be resistance.
choice is ours — we can admit to our own change
different responses. The harder to recognize or
days. Same changes, resist change. It's much
wish for the good old point to others who
push water upstream. Order on-line at www.clemmer.net and save up to 25%!
change is like trying to
or resist them. Resisting
and embrace changes,
can choose to anticipate Cardholder Signature Expiry Date
trol how we respond. We
around us, we can con-
the world changing Cardholder Name Credit Card Number
we can't control much of
Change happens. While

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Growing with Change
4 Order Form
Credit Card Information
ership
3 Management vs. Lead-
and web pages.
books, articles, manuals, Phone Sign up for our FREE monthly e-newsletter!
phone calls, newsletters, Improvement
3 Many Roads Lead to Postal/Zip E-mail
an enslaving tool. e-mails, voice mails,
an enabling, rather than lives are overflowing with Not a Position Province/State Organization
doing to ensure e-mail is age," our organizational Leadership is an Action, 2
tion. In this "information City Job Title
ing, stop doing, and start
so good at communica- Package
you all should keep do- Address Name
2 The Complete Leader’s
asking everyone what mation, but they're not
team's e-mail usage by great at supplying infor- Taxes and shipping are not included with individual products.
Periodically review your Many managers are Inside This Issue $64.95
$45.00
urgency. e-mail protocols. multimedia CD)
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person — to establish System (includes book, guide and Planner

e-mails by level of
for categorizing
Agree on the criteria
not appropriate.
for when e-mails are
Agree on the criteria
overall trends.
ual logs to see the
gregate those individ-
relevance, etc. Ag-
type, importance,
rize the e-mails as to
weeks, and catego-
for the next few
analysis of their inbox
Have everyone do an
E-mail Tips
Recommended Resource
under-communicate.
over-inform and
Too many managers
lack of communication.
suffer from a profound
not a drop to drink. We
water everywhere, but
seas, we have water,
in a lifeboat on the high
Like the sailor marooned
Tame the E-Mail Beast
by getting together — in
on their time investment
a fast and large return
day, many teams can get
the e-mail sinkhole each
time being sucked down
With the huge amount of
and resources.
consuming more time
keeps growing larger and
the e-mail monster
misuse. Like a B-movie,
wasteful effects of e-mail
gate the destructive and
ing far too little to miti-
Most managers are do-
- Jack & Suzy Welch, Winning
The Leader‟s Digest: Practical Application
Growing the Distance: Self-Study
they've got. It's a killer.”
contributing all the stuff $24.95
$45.00 The Leader‟s Digest
fast action, and good people www.clemmer.net
basically blocks smart ideas, plementation Guide
in business. Lack of candor Growing the Distance: Personal Im- $19.95
the biggest dirty little secret Moose on the Table
“I would call lack of candor
$24.95 Application
Order Items Separately: From Inspiration to
Nietzsche Growing the Distance Practical Leadership:
- Friedrich Wilhelm
thetic to us.”
been expressed is unsympa- service@clemmer.net
Order The Complete Leader’s Package - $147
tone of voice in which it has E-mail:
an idea merely because the
Fax: (519) 748-5813
“We often refuse to accept Moose on the Table
Phone: (519) 748-1044
Hmmm…. Growing the Distance Multimedia CD
Thoughts That Make You Go
Growing the Distance + Personal Implementation Guide
N2P 2A4
The Leader’s Digest + Practical Application Planner Kitchener, ON
www.clemmer.net #105-10 Pioneer Drive
visit This includes:
or to order on-line
included in Canada and USA). www.clemmer.net
For more products
The Complete Leader’s Package. A $220 value for only $147 (taxes and shipping
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The Practical Leader

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The Complete Leader’s Package Did You Know….

Over the years, I’ve devel-
oped quite a catalog of lead-
ership tools. For leaders on
the grow, the biggest ques-
tion becomes, “Where do I
start?”
That’s why I offer The Com-
plete Leader‟s Package. It
includes books, workbooks
and multimedia, leaders at
every level should have close
by.
These tools are based on
practical experience, and
filled with advice anyone can
use to improve their team or
organization almost immedi-
ately. This package includes:
The Leader‟s Digest +
Application Planner
Growing the Distance
+ Personal Imple-
mentation Guide
Growing the Distance
Multimedia CD
Moose on the Table
Priced out individually
at full retail, these
products would cost
over $200 (before
taxes and shipping!)
As part of The Complete
Leader‟s Package you can
order this combination for
only $147 (taxes and ship-
ping included in Canada and
the USA.)
Many Roads Lead to Improvement
Jim sends two free articles a
month to publications around
the world?
To subscribe to this service,
and have fresh, FREE content
for your newsletter, maga-
zine or website, simply send
a note to
service@clemmer.net
You can order The Complete
Leader‟s Package on-line
today at www.clemmer.net
Jim, “There are as many ways to change and improve as there
Today‟s “Improvement are people and organizations trying to do so. There is no
Point” about there being one right path or approach to higher-performance. The
many ways to change and most important thing is that you have an improvement
improve is a very important plan or process.”
one. There are many, - from Jim Clemmer's article, "Keys to Personal, Team, and
many people who concen- Organization Transformation"
trate on selling others „the Read the full article now!
best way‟. I have found
that commitment to im-
provement is far more im-
portant than anything else.
Larry Beckon
Michigan Department of
Transportation

“Jim, I loved the book and "Jim writes persuasively

Leadership Is an Action, Not a Position could not put it down until I about the need for better
finished! It is a great way to Management vs. Leadership balance in our lives...urges
An early Moose on the One of my earlier books, can peruse a selection of open the eyes of „Moose readers to consider their
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Table reader e-mailed me
that she quite liked the
book. But she bitterly
complained about not
being in a position of
power and authority like
Pete Leonard (the central
character) and the other
characters in the book.
She was very right about
this book being directly
applicable to those in su-
pervisory or management
roles. I targeted that
group because they are
the ones who often disem-
power themselves, even
though everyone else in
the organization sees
them as more powerful
than they often see them-
selves.
Pete’s experiences pro-
vide a model for that
group. Pete’s experiences
also provide a broader
model for anyone wres-
tling with communication
and courage as he does in
Growing the Distance is
written very broadly for
anyone, anywhere in an
organization — or in life —
who apply many of the
same principles that Pete
used in Moose on the Ta-
ble. It’s also the first book
in which I used some fic-
tional stores and fables.
Growing the Distance is
actually being used by
many high schools, col-
leges, and universities for
students and faculty. Nu-
merous organizations are
also giving them to staff.
There is also a Growing
the Distance: Self-Study
System available to help
apply the book’s main
approaches.
Unfortunately, this Moose
on the Table reader may
have fallen into the trap of
believing that power and
authority come from posi-
tion. I have long empha-
sized that leadership is an
action, not a position. You
my articles on this theme
at www.clemmer.net/
articles/subject_18.aspx.
Recommended Resource
Hunters‟ everywhere. I have
recommended the book to
our Coach network and
hopefully you will be
receiving many more
requests for the book!”
- Diane Cappel
Organization
Effectiveness Coach
Dow Chemical
The terms "management"
and "leadership" are often
interchanged. In fact,
many people view them as
basically the same thing.
Yet management is as
distinct from leadership
as day is from night. How-
ever, both are necessary
in a high-performance
organization. By contrast-
ing them and understand-
ing their differences, we
can better balance and
improve these essential
roles.
One key distinction be-
tween management and
leadership is that we man-
age things and lead peo-
ple. Things include physi-
cal assets, processes, and
systems. People include
customers, external part-
ners, and people through-
out your team or organiza-
tion (or "internal part-
ners"). When dealing with
things, we talk about a
way of doing. In the peo-
ple realm, we're talking
about a way of being. customers and people in the legacy...offering the chance
organization. to relax, reflect and
The triangle depicts the bal- regroup...interweaves
ance between the three criti- Both management and lead- anecdotes, quotes, fictional
cal success factors. Imagine ership are needed to make stories and his own musings
a pendulum swinging in the in a leisurely style..."
teams and organizations
center of the triangle. It's successful. Trying to decide
very difficult to keep the - The Globe & Mail
which is more important, is
pendulum in a state of equi-
like trying to decide whether
librium. In some cases, or-
the right or left wing is more
ganizations may need to important to an airplane's
swing the pendulum in one flight. I'll take both please!
direction because that's
where it's weakest.
Recommended Resource
For example, entrepreneu-
rial start-up companies often
have strong vision, passion,
and energy (leadership) and
may also have good techno-
logical or technical skills.
But their lack of systems
and processes or poor man-
agement discipline leads to
a lot of errors, poor service/
quality, and frustration for
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the story.

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