QUESTIONAIRRE Date: Name: SECTION A (Personal Details) 1. Age? a) Below 20 Yrs d) 41 Yrs 50 Yrs 2. What is your occupation?

n? a) Professional/Administrative/Managerial c) Clerical, Supervisory and related worker e) Production Worker, Skilled Labourer f) Police/Para Military/Defence h) Retired Person j) Any Other 3. What is your annual income? a) Below Rs 50000 c) Rs 100001 Rs 200000 e) Rs 300001 Rs 400000 g) Rs 500001 Rs 600000 h) Above Rs 700000 4. Which mediclaim policy coverage is mainly needed for every individual according to you? a) Hospitalization c) Ambulance charges e) Pre-existing diseases b) Day-care treatment d) Ayurvedic/Homeopathic f) others b) Rs 51000 Rs 100000 d) Rs 200001 Rs 300000 f) Rs 400001 Rs 500000 g) Rs 600001 Rs 700000 b) Business /Trader d) Hospitality and Support Worker e) Farmer and Agricultural Worker g) Housewife i) Student School and College b) 21 Yrs 30 Yrs e) 51 Yrs and Above c) 31 Yrs 40 Yrs Designation:

5. What is your weight? a) Below 50 kgs d) 71 kgs 80 kgs g) 101 kgs 110 kgs b) 51 kgs 60 kgs e) 81 kgs 90 kgs h) above 110 kgs c) 61 kgs 70 kgs f) 91 kgs 100 kgs

SECTION B (Based on Mediclaim)

6. Why do you have taken mediclaim policy? a) Frequent Hospitalization c) Premium Savings e) others b) Income tax benefits d) Frequent health checkups

7. For whom have you taken the mediclaim policy? a) Self d) Mother g) Others b) Wife e) Father c) Son/Daughter f) Family

8. Which criteria do you apply for selecting mediclaim company? a) Policy scheme d) reliability b) income c) service

9. How will you prefer to buy mediclaim policy? a) Through broker d) bancassurance b) direct from company e) others c) through agent

10. Have you felt to ignore buying a mediclaim policy? a) Yes b) No

11. Mention a specific reason, that you had felt ignoring to buy a mediclaim policy? a) Useless d) Not necessary b) Waste of money e) Others c) Lack of knowledge

12. What mode would you prefer to pay premium? a) single premium d) monthly 13. In buying a mediclaim policy, your decision is influenced by ? a) family d) brand b) friends & neighbors e) advertisement c) professional group b) annually c) half yearly

14. What makes it difficult for you to decide, buying a mediclaim policy? a) Misinterpretation of the Terms & Conditions c) Lack of knowledge about policy e) others b) Agent Attitude & Commitment d) Complex pricing strategies

15. Which of the below option makes you get convinced? a) Similar pricing c) Up-gradation & Down-gradation e) others b) Time bound d) Change in benefits

SECTION C (Based on mediclaim satisfaction) 16. Would you encourage your friends or relatives to get a mediclaim policy? a) Yes b) No

17. Are you satisfied with the return, which you are getting from your policy? a) Strongly Agree d) Disagree b) Agree e) Strongly Disagree c) Indifferent

18. Which special feature of the mediclaim policy attracts you? a) Discount in premium for family cover c) GoodHealth Discount e) Cost of Health Check up b) Loyalty Discount d) Cumulative Bonus f) Income Tax Benefit under Section 80D of IT Act. 19. Are you at present or have you been at any other time in the past covered under any mediclaim policy? a) Yes b) No

SECTION D (based on Habits) 20. Are you a member of Recognized Health Club/Gymnasium? a) Yes 21. Do you drink? a) Never b) Occasionally c) Full time Drunker b) No

22. Do you smoke? a) Never b) Occasionally c) Chain smoker

23. What is the importance of your family in your life? a) very important d) not very important b) important e) not at all important c) some what important

SECTION E (based on mediclaim company) 24. In which mediclaim company, would you prefer to choose? a) LIC c) The New India Assurance Co. Limited e) Bharti Axa g) Star I) HDFC ERGO k) Reliance b) United India Insurance Co. Limited d) The Oriental Insurance Co. Limited. f) Bajaj Alliance h) ICICI Lombard j) Royal Sundaram l) others

EXPERTS QUESTIONAIRRE 1) Why do I need a mediclaim policy?

2) What are the medical expenses covered under a mediclaim policy?

3) What is the age limit for Mediclaim policy?

4) Can my whole family be covered in a single mediclaim policy?

5) Does Mediclaim policy cover benefits for treatment taken outside India?

6) Who can avail group Mediclaim Policy?