Professional Documents
Culture Documents
House 5 (1st floor), Road 11, Mohammadi Housing Society Mohammadpur, Dhaka 1207, Bangladesh Contact : (+88) 0171 407 8000 E-mail : anwar.ranjan@gmail.com Career Objective
To work in a functional level position of an organization that leverages my education and experience. confident and assertive, with good judgment and ability to act on own initiative; good interpersonal skills with the capacity to inspire trust and build confidence; ability to work hard and under pressure and tight deadlines; amiable, polite and well groomed. July 2009 Present Assistant Manager M/S Anwar Enterprise (A Contractor to Bangladesh Army and Border Guard Bangladesh) Principal Accountabilities:
Accreditation Good written and oral communications skills in Bangla and English;
Experience
Experience
August 2006 June 2009 Officer, Regional Sales, Sales, Commercial Division Grameenphone Ltd. Principal Accountabilities: Implement National and area specific sales campaigns, trade engagement and other development plans in the asked rural or urban area in order to achieve company business objectives. Conduct market surveys on regional or national areas to assess the development of potential and future market trends and send the result to the central team. Get the assigned activities done the field force, merchandisers, contractual team members through proper guidance, regular feedback, trainings, on-the-job coaching, field accompaniment etc. Develop and maintain in-depth knowledge on competitors products, pricing, promotion, and other key activities through conducting comparative market research on competitors strategies in order to
1|Page
facilitate an informed and timely decision making process. Maintain effective market exposure from Trade Marketing perspective for the development of area or regional business. Develop quarter-wise business development plan with relevant data and evidence and send them to the central team for future strategy formulation of the company. Assess and implement new strategies to attract more channel partners as well as customers. Respond to inquiries from existing and prospective channel partners. Job location: Regional Sales Office, Barisal and Regional Sales Office, Dhaka.
October 2005 August 2006 Customer Manager, Customer Management Division Grameenphone Ltd. Principal Accountabilities: One on one interaction with the call-in/walk-in customers. The customers are provided with different after sales services, namely: SIM change/replacement, Reconnection, Account balance query, Bill payment information, Line barring/unbarring facilities, Language prompt change, Recharging problem for wrong attempt, Activation of different features, Connectivity/network problems. Get the customers acquainted with the credit policy, itemized bills, address change procedures, product migration, EDGE services, international roaming activation procedures, and other value added services. Maintain daily SIM stock report and monthly report of other after sales activities. Keep the head office and regional office updated regarding after sales services on daily as well as on monthly basis. Make informative and successful sale to increase customer base and brand image. Provide one-stop customer service to enrich customer experience. Job location: Grameenphone Service Desk, Chittagong, and Grameenphone Center, Uttara, Dhaka.
Education
2004
North South University (NSU), Banani, Dhaka. Bachelor of Business Administration (BBA) Major (concentration): Marketing CGPA: 2.75 on a scale of 4 GPA (Concentration): 3.33 Relevant Courses: Consumer Advertising & Promotion Management International Marketing Strategic Marketing International Business
1996
Adamjee Cantonment College, Dhaka Cantonment, Dhaka. Higher Secondary Certificate (H.S.C) Science Group Passed in first division (60.1%).
1994
Secondary School Certificate (S.S.C) Science Group Passed in first division (78.6%). Project Accomplishm ents Worked on selection process of new distributors, active involvement
from pre-selection visits till opening of 3 (three) new distribution houses for Grameenphone Ltd. in Barisal Region. Worked on Grameenphone Center, Rifle Square project, Dhaka, a second generation outlet of the company being inaugurated by Jon Frederik Baksaas, President and CEO of Telenor group. Contributed 2% increase in the National Reload Sales of Barisal Region, Grameenphone Ltd. Successfully completed and initiated the first Grameenphone Center franchise shop operation in Barisal Region, Grameenphone Ltd.
Achievement
Communicati on Skills
Trained on international business negotiations. Business report writing. Business letters and electronic communication methods like E-mails.
IELTS Score (General Training January 9, 2010) Listening 8.5, Reading 6, Writing 7.5, Speaking 7.5, Overall Band Score 7.5 Operating System: Windows 7, Windows XP. Advance knowledge in Microsoft Excel, PowerPoint, and Word. Familiar with basic usage of Adobe Photoshop and Adobe Illustrator. Statistical package software: SPSS, Minitab. Trouble shooting and hardware maintenance. Traveling within home and abroad. (Visited important & historical places of Bangladesh, India, and Nepal) Nature Photography Play writing Date of birth : June 16, 1978 Mothers name : Mrs. Anowara Begum Fathers name : Major Muhammad Ali Ashraf, Bir Protik (Retd.) Marital Status : Unmarried Nationality : Bangladeshi Religion : Islam (Sunni) Blood group : O (negative) Contact address : House 5 (1st floor), Road 11, Mohammadi Housing Society, Mohammadpur, Dhaka 1207, Bangladesh. Mobile : (+88) 0171 407 8000 Email : anwar.ranjan@gmail.com Available upon request.
Computer Literacy
Interests
Personal Data
References
3|Page
4|Page