Important Points!!

1. All containers for collection must be at the kerbside by 7:00am. 2. All non-recyclable waste (refuse) must be contained in the black wheeled bin provided. Additional waste will not be collected. 3. The lid of your black wheeled bin must be closed to ensure collection. 4. Please mark all your containers with your property name or number. 5 Please ensure that your containers for collection do not cause an obstruction.

Thank you for your co-operation. Please see FAQs on page 2 for further information.

ALSO AVAILABLE FROM FLINTSHIRE COUNTY COUNCILS RECYCLING AND REFUSE DEPARTMENT: Assisted collections request a home visit if you have difficulty placing your containers kerbside Bulk collection service for large items not suitable for collection with your normal waste Nappy vouchers scheme residents are able to apply for vouchers worth up to 75 towards the cost of re-useable nappies Clinical waste free collections upon request from your healthcare provider Furniture and electrical goods recycling Refurbs Flintshire & Flintshire Furniture Recyclers accept unwanted furniture and electrical goods.

For further information about these services please phone 01352 703350
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Refuse Collection FAQs

Why have I received a black wheeled bin? Your new wheeled bin replaces your old style refuse bin and is for waste that cannot be recycled at the present time. Black sacks will no longer be supplied. Why is the Council changing the way refuse is collected? Challenging targets have been set by the Welsh Assembly Government to reduce the amount of waste being tipped at landfill sites. Councils and residents need to work together to reduce, reuse, recycle and compost as much waste as possible to preserve our environment and avoid financial penalties. Are the new arrangements a reduction in service? No. This is part of a new integrated collection service that collects different types of materials on different weeks. Your brown bin (garden waste) will continue to be collected fortnightly alternating with the fortnightly refuse collection (black wheeled bin). Food waste will be collected weekly (green caddy) which is an additional service. Materials for recycling will be collected weekly (blue box, blue bag & white sacks) which changes the emphasis towards recycling rather than waste. Do I have to place the black wheeled bin at the kerbside? Yes. It will be your responsibility to place your bin at the kerbside by 7.00am on your collection day as with all other waste collections.
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Does the wheeled bin lid need to be closed? Yes. To guarantee collection the lid of your black wheeled bin must be closed; bins with their lids open will not be collected. Please note additional waste will not be collected. How often will my black wheeled bin be emptied? Your bin will be collected once a fortnight. What day and time does my collection take place? Please see the front of this booklet and your calendar for collection day. For some residents the refuse collection day may need to change; we apologise for any inconvenience caused.

Will all my rubbish fit in the new black wheeled bin? This should not be a problem if you are using all of the recycling services we provide. These include: Weekly food waste collection (green caddy) Weekly collection of glass bottles & jars /plastic bottles/cans & tins collection (blue box & white sacks) Weekly paper & cardboard collection (blue bag) Fortnightly garden waste collection (brown bin). If all of these services are used the remaining waste you cant recycle will fit into your black wheeled bin. Where can I get help with recycling? If you would like to be included in the recycling schemes mentioned above, or need advice about recycling please call our helpline on 01352 703350. Remember, there are 8 Recycling Parks which are open every day except Christmas day along with 23 bring sites across the County. Can I have another wheeled bin? No. Only one wheeled bin is supplied to each property. Families of six or larger can apply for a slightly bigger bin if necessary.

What if I dont want to use the black wheeled bin? All residents will be expected to use the wheeled bin provided for the disposal of waste that cant be recycled at the present time; this waste will not be collected in any other containers. Additional waste will also not be collected. Should I put my house name/ number on the black wheeled bin? Yes, we would encourage residents to do this as the black wheeled bin is the responsibility of the householder. My wheeled bin is damaged, can I have a replacement? Please contact our helpline on 01352 703350 for assistance. What will I do with my old refuse bin? If you cannot make use of your old plastic or metal refuse bin they can be taken to a Recycling Park. Alternatively we can arrange to collect them for recycling. Please contact the helpline on 01352 703350. Where can I get more information? If you require further information about any of our waste collection services or require this leaflet in any other format please call our helpline on 01352 703350.

Remember, you must put your wheeled bin at the kerbside by 7:00am to ensure collection.

What did you throw away today?

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Weekly Food Waste Collection FAQs

What can I put in my green food waste caddy?
Windfalls Pasta, rice & cereal Food past its use-by date Mouldy food & leftovers Fish / meat bones and skin Tea bags & coffee grounds Eggs (& shells), cheese & yoghurt Fruit & vegetable peelings Stale bread, cakes & confectionary Pet food

YES

No packaging whatsoever for example: Plastic containers Foil & foil trays Clingfilm & plastic wrap Cardboard No liquids or oils

NO

My carrier bags are biodegradable / compostable / degradable why cant I use them? Our collection crews are not able to tell if your bag is fully biodegradable to our required composting standard. They will not have time on the round to lift out bags from bins and read the side. It is far easier for them to identify the bags provided by us. If your bin contains any plastic or biodegradable bag of any other kind it will be rejected and not be emptied. How many biobags should I use per week? A maximum of 3 should be sufficient for most families. Biobags need to be used until they are full before tying up and placing in your green caddy. As Biobags are expensive, please use them wisely. If you run out of biobags, newspaper can be used to line the caddies. I dont think I will have room for the kitchen caddy. The caddy is only 7 litres. It is designed to sit on the kitchen worktop, or under the sink for ease of access and takes up very little room. I already compost all my food waste using a compost bin This is a really environmentally friendly way of dealing with your raw fruit and vegetables. However, food items that are not suitable for home composting, such as cooked food and meat, can now be collected and composted at a purpose built facility. If you currently make your own compost please continue to do so and use your kitchen caddy for the
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food you cannot put on your compost heap. How do I obtain a new supply of biodegradable bags? A label has been inserted into the roll of biodegradable bags which will appear when your bags are getting low. Tying this label to the handle of your green container will prompt the crews to leave replacement bags. My green caddy is missing / broken, can I have a new one? For lost or broken caddies please contact the helpline on 01352 703350 What happens to the food collected? All food waste collected will be composted at a purpose built facility using an enclosed system. Will we have to pay for this through our Council tax? No. The Welsh Assembly Government is issuing grants to County Councils across Wales to support the collection of food waste. I have further questions who do I contact? If you have any queries about the service or have any difficulties, please contact the Recycling team on 01352 703350 or email kerbsiderecycling@flintshire.gov.uk

When will my food waste be collected? Food waste will be collected every week on the day featured on the front of this booklet. Please remember to put your green caddy out at the kerbside by 7:00am to ensure collection and remember to lock the lid! Why collect food waste? In Wales 350,000 tonnes of edible food waste is thrown away each year! The Welsh Assembly Government has tasked all Councils in Wales to reduce the amount of organic waste sent to landfill. Organic waste, which includes food waste, garden waste, paper & card and some textiles, creates Methane gas when buried at a landfill site. This gas is harmful to the environment. What do I do with packaged food items e.g. yoghurt in a pot? Yoghurt and other food, would have to be removed from the packaging and put into the caddy and the container placed in with your non-recyclable waste. 4

Can I put packaging in the caddies? No. If packaging is included your caddy will not be emptied. Can I put oil/fats/liquids in the caddy? No. The biodegradable bags will not withstand quantities of cooking oils and liquids and may burst when you remove them from the caddy, (solid fat is acceptable). Oils can be taken in a secure container to your local Recycling Park and emptied into the oil bank. Please ask an attendant if you are unsure. Please do not pour fat down the drains. Can I line my kitchen caddy with a carrier bag? No. The bags we provide are biodegradable and made from corn starch. This means the material will break down by natural processes into harmless substances, unlike plastic and many other packaging materials. No other type of bag can be used for this purpose as it will contaminate the load.

Weekly Recycling Collection

Your blue box, white sacks and blue bag will now be collected on a WEEKLY basis, on the same day as all other waste collections. Please refer to the front page of the booklet for your collection day. Remember your containers must be rinsed out and be put kerbside by 7:00am to ensure collection.

Recycling Parks in Flintshire

The Recycling Parks below offer Flintshire residents recycling and disposal opportunities for many materials. Please check the table below to ensure you are visiting a site that has the facilities you require. If unsure please contact the Helpline 01352 703350.
p p
Helpline 01352 703350 Asbestos Batteries
Buckley CH7 3LY Connah's Quay CH5 4DS Flint CH6 5XA Greenfield CH8 7GJ Hope LL12 9RE Mold CH7 4ED Queensferry CH5 1TD Saltney CH4 8UB

YES
Plastic any bottles e.g. water, milk, bottles pop, shampoo, shower gel,
washing up liquid, bleach, household cleaners etc.

NO

bottle tops, margarine tubs, yoghurt pots, food trays polystyrene, etc.

Cans Cardboard CD's / Videos / Tapes & Records Electrical Large Electrical Small Fluorescent tubes / bulbs Fridges Gas Bottles General Glass Green Hazardous Small Items Laminated Wood Mobile Phones

Cans & tins

drinks cans, food tins, pet food cans, aerosols, biscuit/sweet tins, etc. all glass bottles and jars, without lids (metal lids can be included with your cans)

take away containers, pie trays, cooking foil, paint tins, etc.

Glass

pyrex, drinking glasses, light bulbs, broken glass, plate glass (window panes) drinks cartons, (tetra pak) pringles and twiglet containers, greeting cards with glitter or other attachments, foil wrapping paper, clingfilm etc

Paper newspaper, catalogues & card office type paper, junk

Oil / Oil Filters Paint Paper & Yellow Pages Plastic Bottles Scrap Shoes Soil / Rubble Tetra Pak Textiles

mail (with addresses removed), shredded paper (bagged separately), cardboard, envelopes, directories, yellow pages, magazines, brochures greeting cards, egg boxes etc.

If you need any additional recycling containers e.g. blue box, white sacks or blue bags, please contact The Helpline:- 01352 703350 or Email kerbsiderecycling@flintshire.gov.uk
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TV & PC Monitors Tyres Wood / Plasterboard

* Correct at time of printing

Recycling Points - Bring Sites

23 Recycling Points throughout Flintshire, offer a variety of recycling facilities. Please check the table below to ensure that you are visiting a site that has the appropriate facilities.
Books Cans Card board Electrical Small Glass Paper & Yellow Pages Plastic Bottles Shoes TetraPak Textiles

Post-Code CH6 6ED CH4 0DE CH4 0QR CH7 2EG LL12 9ES CH7 5BA CH7 5AD CH5 4DD CH8 8DL CH5 3LU CH4 9BE CH4 9AJ CH8 7TJ CH7 4SB CH7 1UF CH7 1NH CH7 1UB CH7 6RQ CH5 1TD CH7 5HE CH4 8SR CH4 8SQ CH5 1EB

Bagillt,The Stag Car Park Broughton, Retail Park Broughton, Village Centre Buckley, Potters Wheel Caergwrle, High Street Caerwys, Caerwys School Caerwys, Marian Lucy Common Connah's Quay, Somerfield Halkyn, Blue Bell Inn Hawarden, Tinkersdale Higher Kinnerton, The Royal Oak Higher Kinnerton, The Swan Holywell, Tesco Car Park
Leeswood, Community Centre

Mold, Farmfoods Car Park Mold, Somerfields Car Park Mold, Tesco Car Park
New Brighton, Beaufort Park Hotel

Queensferry, Asda Car Park Rhydymwyn, Antelope Inn Saltney, Morrisons Saltney, Sports & Social Club
Shotton,Charmleys Lane Car Park.
* Correct at time of printing