A STUDY ON EMPLOYEE SATISFACTION IN THEJO ENGINEERING LIMITEDA MANUFACTURER OF INDUSTRIAL RUBBER RELATED PRODUCT,CHENNAI.

Submitted By P.MAHESH (Reg. No. 1055261) Of J.N.N INSTITUTE OF ENGINEERING In Partial fulfillment for award of the degree Of

MASTER OF BUSINESS ADMINISTRATION July-August 2011.

DECLARATION

I, Mr.P.MAHESH, (Reg. No. 1055261) is a bonafide student of the department of Management Studies, J.N.N Institute of Engineering, Uthukottai, Thiruvallur declares that the project work entitled,A STUDY ON EMPLOYEE SATISFACTION INTHEJO

ENGINEERING LTD,CHENNAIcarried out for the partial fulfillment of the degree of MASTER OF BUSINESS ADMINISTRATION of the Anna University Chennai, is my original work.

SIGNATURE OF THE STUDENT

(P.MAHESH)
PLACE DATE : :

JNN INSTITUTE OF ENGINEERING

KANNIGAIPAIR, UTHUKOTTAI TALUK, THIRUVALLUR, CHENNAI-601 102.

ANNA UNIVERSITY OF TECHNOLOGY, CHENNAI-600 025

BONAFIDE CERTIFICATE
Certified that this project reportA STUDY ON EMPLOYEE SATISFACTION IN THEJO ENGINEERING LIMITED,CHENNAI is a bonafied work of P.MAHESH who carried out the project under my supervision.Certified further,that to the best of my knowledge the work reported herein does not form part of any other project or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.

Head of the Department, Management Studies

Internal guide

INTERNAL EXAMINER

EXTERNAL EXAMINER

ACKNOWLEGEMENT
First I extend my gratitude thanks to Glorious Almighty who is with me in all my efforts and for his blessings to accomplish the study.

I thank Mr.S.Jayachandran, Chairman, and principal, Dr. Vemuri Lakshmi Narayana,of J.N.N INSITITUTE OF ENGINEERING, for giving me this opportunity to complete this study

I would like to thank A SURESH KUMAR, (Head of the Department) Management Studies, of J.N.N INSITITUTE OF ENGINEERING COLLEGE for extending his gracious support to us in all our efforts.

I would like to thank Mr,S.KASINATHAN who is my project guide and Lecturer of Department of management Studies, J.N.N INSITITUTE OF

ENGINEERING COLLEGE for understanding our difficulties and extending a warm support to us, whenever required, ignoring his deeds.

I would like to extend my thanks to Mr,AJITH JOHN Dy.MANAGER HR OF THEJO ENGINEERING LIMITED, AND HIS TEAM for given me an opportunity to undergo my project in their esteemed Organization.

Finally, I thank my parents and friends who extended their support in all my endeavors.

P.MAHESH

ABSTRACT
The project is done entitled

STUDY

ON

EMPLOYEE

SATISFACTION IN THEJO ENGINEERING LIMITED,CHENNAI ".

To achieve the objective of research the primary data was collected with the help of questionnaire. The method used for the study is descriptive in nature. The sampling technique used in this study is convenient sampling. The sample size taken for the study is 50. Each and every sampling unit has been collected from every respondents. The type of data collected from the organization is primary and secondary data. For analyzing the study the simple percentage method and weighted average method are used. These data were analyzed and the findings and recommendations are presented through the company which can be implemented to achieve betterment in

THEJO ENGINEERING LIMITED,CHENNAI.

TABLE OF CONTENTS

CHAPTER NO

TABLE OF CONTENTS

PAGE NO
1 2 7

CHAPTER 1 INTRODUCTION CHAPTER 2 COMPANY PROFILE CHAPTER 3 REVIEW OF LITERATURE CHAPTER 4 RESEARCH METHODOLOGY
4.1 Objective of the study 4.2 Need of the study 4.3 Scope of the study 4.4 Limitation of the study 4.5 Research design 4.6 Sampling plan 4.7 Tools for analysis

9 10 10 11 12 13 13 14 26 27 28 29 30

CHAPTER 5 DATA ANALYSIS & INTERPRETATION CHAPTER 6 Findings

Suggestions Conclusions APPENDIX Bibliography Questionnaire

INTRODUCTION
Employee Satisfaction is a prerequisite for the customer satisfaction. Enhanced employee satisfaction leads to higher level of employee retention. A stable and committed workforce ensures successful knowledge transfer, sharing, and creation a key to continuous improvement, innovation, and knowledge-based total customer satisfaction. When companies are committed with providing high quality products and services; when companies set high work standards for their employees; and when employees are empowered through training and development, provided with knowledge and information, permitted to make mistakes without punishment, and trusted; they will experience an increase in their level of satisfaction at work. This level of satisfaction can be enhanced further if teamwork and visionary leadership are introduced. Continuous improvement comes from the efforts of the empowered employees motivated by visionary leadership. This is supported by the findings that empowerment and visionary leadership both have significant correlation with employee satisfaction. Teamwork is also supported by the findings. In addition, the study found significant correlation between employee satisfaction and employees intention to leave.

The success of a corporation depends very much on customer satisfaction. A high level of customer service leads to customer retention, thus offering growth and profit opportunities to the organization. There is a strong relationship between customer satisfaction and employee satisfaction. Satisfied employees are more likely to stay with company and become committed and have more likely to be motivated to provide high level of customer service.

COMPANY PROFILE
The name "Thejo" is derived from the Sanskrit word thejus means divine light Thejo has been a leader in Bulk Material Handling in India since 1974. The quality and reliability of our products and services have ensured that we cater to over 80% of the conveyor installations in India. With our wide net work of Branches and Site offices spread all over the industrial centers in India we ensure prompt and quick service to our clients. Our ISO 9002 certified manufacturing units located in Chennai are equipped with qualified technical personnel and state of the art facilities. The organization was founded by K.J.Joseph and Thomas John as a partnership concern in the year 1974, and was subsequently converted to a Private limited company in the year 1986. The company is managed by the Board of Directors, Chairman and the Managing Director. Through commitment to quality and dedicated service, Thejo has established a coveted clientele which includes all leading Steel Plants, Mines, Cement & Fertilizer Industries, Thermal Power Stations, Shipping Ports, Original Equipment Manufacturers, Foundries etc. located across the Industrial belts of India. The company has made inroads into the international market, exporting its products and services to the Middle East, North & South America, Germany and Australia. The companys registered office is located in Chennai (Madras) with it's manufacturing units close to Chennai. Its domestic presence is well established with a wide and detailed network of branch and site offices located around the country. The companys global vision was launched by establishing partnerships in the Middle East, North America, Germany and Australia. The organization intends to duplicate its domestic setup into the global arena with elaborate International network, as its long term objective. The companys total requirement of quality products is met by its in-house manufacturing setup. The manufacturing setup is ISO Certified and equipped with state of the art machinery, regularly upgraded to meet planned manufacturing capacity & improvement of process. The product range includes rubber adhesives, rubber sheeting, wear and abrasion resistant rubber products, Solid Tires, Screen panels, variety of moulded & extruded products, belt spillage control equipment, material flow aid equipment, belt splicing equipment, belt winders, belt reconditioning etc.. Commitment to Quality and R&D has ensured Thejo to be a step ahead of competition at all times. Well equipped Laboratories provide for effective R&D activities, which through Kaizan ensure quality at par with the world standards and confirming to customers specific requirements. Qualified and experienced Technical personnel head the research and developmental activities, backed up by experienced, young and dynamic personnel in the manufacturing division. As and when required the company has sourced technology from internationally acclaimed experts and organizations. 2

Thejo is set to be recognized as a One Stop Shop for maintenance of bulk material handling activities. The firm's successful progress has been attributed to the firm partnership of its valued clients in sound and satisfied long business relations. Thejo has three manufacturing facilities situated in Chennai. Equipped with state-ofthe-art machinery coupled with effective in process control to produce superior quality and reliable products.

The Unit No. 1 manufactures all moulded, extruded, rotocured and autoclaved rubber products and lining activities.

The Unit No.2 the Conveyor Belt Reconditioning unit is equipped with high capacity vulcanizing presses, longitudinal and edge repairing machines, with hydraulic winders to handle heavy belts with ease.

The Unit No. 3 manufactures belt vulcanizing machines, belt repair machines, belt winders, winches and other conveyor belt handling equipments. It is a manufacturing facility equipped with all the modern facilities and up to date technology.

We trust in continuous improvements and innovations. Our Research and Development is headed by senior Rubber Technologists and works closely with technical consultants from the international arena. The labs are equipped to carryout both physical and chemical tests associated with rubber and other raw materials.

SOME OF THE PRODUCTS OF THEJO ENGINEERING LIMITED

SPECIAL RUBBER HOSE FABRICATION AND LINE SPACIN

CONVEYOR BELT INSTALLATION AND SERVICE

ADHESIVE, PRIMERS REPAIR PASTES

GRINDING SOLUTIONS

WEAR RESISTANT LINERS

CONVEYOR BELT LAYING

CONVEYOR BELT CHANNELS

HYDEO CYCLONE PUMP,PINCH VALVES

EMPLOYEE SATISFACTION
What does the term Satisfaction ? It implies nothing else than the feeling of either being contended or non-contended on using a product . Employee Satisfaction is a prerequisite for the customer satisfaction. Enhanced employee satisfaction leads to higher level of employee retention. A stable and committed workforce ensures successful knowledge transfer, sharing, and creation --- a key to continuous improvement, innovation, and knowledge-based total customer satisfaction. When companies are committed with providing high quality products and services; when companies set high work standards for their employees; and when employees are empowered through training and development, provided with knowledge and information, permitted to make mistakes without punishment, and trusted; they will experience an increase in their level of satisfaction at work This level of satisfaction can be enhanced further if teamwork and visionary leadership are introduced. Continuous improvement comes from the efforts of the empowered employees motivated by visionary leadership. This is supported by the findings that empowerment and visionary leadership both have significant correlation with employee satisfaction. Teamwork is also supported by the findings. In addition, the study found significant correlation between employee satisfaction and employees intention to leave. The success of a corporation depends very much on customer satisfaction. A high level of customer service leads to customer retention, thus offering growth and profit opportunities to the organization. There is a strong relationship between customer satisfaction and employee satisfaction. Satisfied employees are more likely to stay with company and become committed and have more likely to be motivated to provide high level of customer service, by doing so will also further enhance the employees satisfaction through feeling of achievement. Enhanced employee satisfaction leads to improved employee retention; and employee stability ensures the successful implementation of continuous improvement and customer satisfaction. Customer satisfaction will no doubt lead to corporate success and greater job security. These will further enhance employee satisfaction. Therefore, employee satisfaction is a prerequisite for customer satisfaction

Definitions
Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of ones job; an affective reaction to ones job; and an attitude towards ones job.Weiss (2007) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion), beliefs and behaviours. This definition suggests that we from attitudes towards our jobs by taking into account our feelings, our beliefs, and our behaviours. Affect Theory Edwin A. Lockes Range of Affect Theory (1976) is arguably the most famous job satisfaction model. The main premises of this theory are that satisfaction is determined by a discrepancy between what one wants in a job and what one has in a job. Further, the theory states that how much one values a given facet of work (e.g. the degree of autonomy in a position) moderates how satisfied/dissatisfied one becomes when expectations are/are not met. When a person values a particular facet of a job, his satisfaction is more greatly impacted both positively (when expectations are met) and negatively (when expectations are not met), compared to one who does not value that facet.

Two Factor Theory (Motivation , Hygiene Theory)

Fredrick Herzbergs Two factor theory (also known as Motivator Hygiene Theory)attempts to explain satisfaction and motivation in the workplace. This theory states that satisfaction and dissatisfaction are driven by different factors motivation and hygiene factors,respectively. Motivating factors are those aspects of the job that make people want o perform, and provide people with satisfaction. These motivating factors are considered to be intrinsic to the job, or the work carried out. Motivating factors include aspects of the working environment such as pay, company policies, supervisory practices, and other working conditions.

Measuring Job Satisfaction

There are many methods for measuring job satisfaction. By far, the most common method for collecting data regarding job satisfaction is the Likert scale (named after Rensis Likert). Other less common methods of for gauging job satisfaction include: Yes/No questions, True/False questions, point systems, checklist, forced choice answers. 8

4.1.OBJECTIVES OF STUDY

The study is conducted with the following objectives: PRIMARY OBJECTIVE: :To find out the satisfaction level of employees with THEJO SECONDARY OBJECTIVES: 1.To discover the various expectations that determine the satisfaction level of employee. 2.To rank the factors according to the importance. 3.To measure the level of satisfaction of employees with respect to the company. 4.To assess the level of commitment across process and facilities. 5.To analyze the strengths and weakness of THEJO in HR area.

4.2 NEED OF THE STUDY

Research is a careful inquiry or examination to discover new information and to expand and verify existing knowledge. According to Clifford Woddy, Research is defined as the process which includes defining and redefining problems, formulating hypothesis or suggested solutions, collecting, organizing and evaluating data, making deductions and reaching conclusions and at last carefully testing the conclusions to determine whether they fit the formulating hypothesis.

It becomes a major cost for the companies if employees are not satisfied with their facilities. The purpose of to study about employee satisfaction is to bring about the development of the company. So a survey is decided to be conducted among employees about their satisfaction and ask for suggestions for the company to improve satisfaction level among the employees.

4.3 SCOPE OF THE STUDY

The scope of the study is as under: (a) Conduct the study in the premises of THEJO ENGINEERING LTD CHENNAI (b) Include 50 employees at random. (c) Seek individual responses to questionnaires. (d) Collect data from participants. (e) No comparisons will be made with other organizations. (f) Include open and close ended questions while seeking data. (g) Protect the privacy of individuals responding to questionnaires.

10

4.4 .LIMITATION OF STUDY

The limitations of the project are enumerated as follows:

(a) The student had no prior exposure to the Corporate environment, its work culture, work ethics etc. (b)To that extent, understanding its dynamics in a limited period, was difficult. This reflected on obtaining data/information from the Organization for the purpose of this study. (c) Employees by and large are reluctant in expressing their feelings/thoughts in the Questionnaire and tend to be biased. (d) Some personnel in the Organization, irrespective of their seniority, cannot pay adequate attention to the requests of such studies given the constraints of time and the work pressures prevalent in the Industry today.

4.5 RESEARCH DESIGN

Exploratory research design Descriptive research design Experimental research design

In this project the DESCRIPTIVE RESEARCH DESIGN is used to describe the characteristics of variables. DESCRIPTIVE RESEARCH Descriptive research includes survey and fact finding enquires of different kinds. The major purpose of descriptive research is description of the state of affairs, as it is exists at present. Descriptive research studies are concerned with describing the characteristics of a particular individual or of a group. In this study descriptive research design has been applied.

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4.6 SAMPLING PLAN

TYPE OF SURVEY The survey type is sampling survey

SAMPLING TECHNIQUE The methodology adopted in this study was convenience sampling. Convenience sampling is also known as grab, opportunity, accidental sampling. With this method, the researcher uses subjects that are easy to reach. As the name describes, the researcher chooses subjects because of convenience. Some examples of convenience sampling are when students use their classmates in a research study or a television reporter interviews people on the street. SAMPLING UNIT A survey is conducted in THEJO ENGINEERING LIMITED.A sample unit of 50 customers are selected for collecting data. METHODS OF DATA COLLECTION The task of data collection begins after a research problem has been defined and research design chalked out. While deciding about the method of data collection to be used for the study, the researcher should keep in mind two types of data via, Primary data Secondary data QUESTIONNAIRE A questionnaire is a predetermined set of questions to which respondents record the answers usually within closely defined alternative, questionnaire are an effective data collection mechanism when the researcher knows to exactly what is required and how measured variables of interest. There are two type of questionnaire, Open ended questionnaire. Closed ended questionnaire. 12

SAMPLING DESIGN Sampling is the process of selecting a sufficient number of elements from the population. So that a study of the sample & understanding of their properties or characteristics would to make

4.7.TOOLS FOR ANALYSIS

1.Percentage analysis. 2. Weighted Average Method.

13

DATA ANALYSIS
The analysis and interpretation of the Questionnaire to the Participants (format is as per Annexure I to this report) is enumerated in succeeding paragraphs. Q .1. Respondents work experience in THEJO. TABLE-1 Year Below 2 Between 2and 5 Between 5 and 10 More than 10 Respondent 19 17 10 4 50 Total CHART-1
20 15 10 5 0 1 2 3 4 5 6 7 8 9

Percentage% 38% 34% 20% 8% 100%

19

17 10 4

Interpretation
From the above table it is observed that 38% of the employees are in the experience group of below 2 years, 34% of the respondents are in the experienced group of between 2 and 5 years, 20% of the respondents are in the experienced group of more than 5 but below 10 years, 8% of the respondents are in the group of above 10 years.

14 Q.2. The opinion about medical facilities provided by the employer. TABLE-2
Options of respondents respondents Percentage%

Very much satisfied

28

56%

satisfied

15

30%

Not satisfied

14%

50 Total

100%

CHART-2

28 15 7 1 0 2 3 0 4 5 0 6 7

Interpretation
Most of the respondant very much satisfied the medical facilities provided by the company.

15 Q.3. The opinion of respondents regarding satisfaction level with canteen facilities.

TABLE-3
Options of respondent respondents Percentage%

Highly satisfied

16%

satisfied

20

40%

neutral

20

40%

Dissatisfied

4%

50 Total

100%

CHART-3
25

20

15

10

20

20

8 2 1 2 3 4 5 6 7 8 9

Interpretation

40% Of respondents are neutral only with the canteen facility available in the THEJO again 40% only are satisfied. 16 Q.4. The opinion of respondents regarding educational allowances given by the employer for the childrens? TABLE-4
Options of respondent respondent Percentage%

Highly satisfied

0%

satisfied

10

20%

neutral

20

40%

Dissatisfied

20

40%

50 Total

100%

CHART-4

satisfied neutral

Dissatisfied

Interpretation

The main thing I found through this question no respondent is highly satisfied with the education allowances given by the company. The 40%Respondants are highly dissatisfied in this matter. 17

Q.5. The opinion of respondents regarding with the work environment. TABLE-5
Options of respondent respondent Percentage%

Highly satisfied

15

30%

satisfied

18

36%

neutral

10

20%

Dissatisfied

14%

50 Total

100%

CHART-5
20 18 16 14 12 10 8 6 4 2 0 1 2 3 4 5 6 7 8 9 7 10 15 18

Interpretation

36%of the respondents are satisfied with the work environment 30% Satisfied and 14% are dissatisfied in the work environment of THEJO. 18 Q.6. The opinion of respondents regarding Festival allowance given by company. TABLE-6
Options of respondent respondent Percentage%

Highly satisfied

14%

satisfied

18%

neutral

31

62%

Dissatisfied

6%

50 Total

100%

CHART-6
35 30 25 20 15 10 5 0 1 2 3 4 5 6 7 8 9 7 3 31

Interpretation
Most of the respondent (62%) are in THEJO now feeling the allowances of festival is not sufficient as per the needs.6% employees are highly dissatisfied. 19 Q.7. The opinion of respondents regarding safety accessories. TABLE-7
Options of respondents respondents Percentage%

Strongly agree

18

36%

agree

22

44%

disagree

14%

Strongly disagree

6%

50 Total

100%

CHART-7
25

20

Agree

Disagree

15

10 strongly agree 5

0 0 1 2

2, 0 3 4

4, 0 5 6

6, 0 7 8 9 10

Interpretation
The safety accessories in the THEJO is good ,agreed by 44% of the respondents and 36% are strongly agree, so it is found that the safety accessories is available in THEJO is quite good. 20

8. The opinion of respondents regarding with uniform. TABLE-8

Options of respondent respondents Percentage%

Highly satisfied

40

80%

satisfied

10

20%

neutral

0%

Dissatisfied

0%

50 Total

100%

CHART-8
45 40 35 30 25 20 15 10 5 0 1 2 3 4 5 6 7 8 9 0 0 10 40

Interpretation
The lion part of the respondents (80%) are highly satisfied with the uniform (quality,colour..etc) which is using in the THEJO.Remaining respondents are satisfied. 21 Q.9. The opinion of respondents regarding welfare fund is beneficial to worker. TABLE-9
Options of respondent respondents Percentage%

YES

38

76%

NO

12

24%

50 Total

100%

CHART-9

NO

YES

Interpretation

In the case of labour welfare fund which is maintaining in THEJO,76% are now believe it is helpful for the employees and remaining are thinking it is not sufficient.

22 Q.10. The opinion of respondents regarding travelling facilities given by the employer. TABLE-10
Options of respondent respondents Percentage%

Highly satisfied

16%

satisfied

20

40%

neutral

12

24%

Dissatisfied

10

20%

50 Total

100%

CHART-10

20 20 18 16 14 12 10 8 6 4 2 0 1 2 3 4 5 6 7 8 9 8 12 10

Interpretation
40% are satisfied and neutral in the response by 24% it should noted that 20% are dissatisfied. 23

WEIGHTED AVERAGE METHOD

How do you feel about the following given to you?

S.No.

Options

Highly satisfied

Satisfied Neutral Dissatisfied

1.

Canteen Facilities

20

20

2.

Educational Allowances

10

20

20

3.

Working Environment

15

18

10

4.

Travelling Facilities

20

12

10

24

Canteen W Facilities

Educational Allowances

Working Environm ent

Travelling Facilities

1
W 1

W2

3 W3

W4

32

15

60

32

20

60

10

30

18

54

20

60

20

40

20

40

10

20

12

24

20

20

10

10

50

134

50

90

50

141

50

126

134/50 = 2.68

90/50 = 1.8

141/50 =2.82

126/50 = 2.52 II

RANK

III

IV

Interpretation The workers are giving first rank towards the work environment of THEJO.Travelling facility, canteen facility and education allowances are in 2, 3, 4 rank respectively.

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FINDINGS
THEJO is the producer of rubber related industrial products.

THEJO is the major manufacturer in the field of Rubber Conveyer Belt in India. Majority of the respondents belong to the age group of 30-40 years. Majority of the respondents income ranges between Rs. 7500-20,000. Majority of the respondents are in HR and administration field. Respondents belongs to some other states also especially kerala,Andra Pradesh. Most of the respondents aware about the vision and mission of Thejo. Most of the respondents feel that the Thejos leader ship is quite good Majorit of the employees are the experienced person on their work. 80% of the respondents are agreeing that their uniform is good (colour,quality) Most of are neutral in their opinion towards the canteen facility in THEJO. Lion part of the respondents are agreeing with the safety measures in THEJO. Most of the respondents are only satisfied with travelling facilities. Most of the respondents feel that labour welfare fund is beneficial.

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SUGGESTIONS

Some of the points which will better upgrade the employee satisfaction in THEJO ENGINEERING LIMITED which come across this research are as follows. THEJO wants to strengthen their HR planning. THEJO may provide proper Job specification and job description. THEJO needs to identify the future needs and wants of employees. Proper performance appraisal and recognition have to be implemented. THEJO wants to give more opportunity for promotion. Motivational tools especially psychological motivation is necessary. Organization Development and Executive Development have to be implemented. THEJO wants to improve in their employee Benefits.

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CONCLUSIONS

A study on employee satisfaction in THEJO ENGINEERING LIMITED reveals the employee satisfaction level is quite good. in some factors the employees are highly satisfied with their work . but in some factors like allowances, travelling facilities, canteen facilities the employees are not satisfied. So, the main outcome of this study reveals that the employees are satisfied with important factors like leadership, work environment, uniformetc. In this regard, if the THEJO takes into account the findings and consider the recommendations and implement it, in turn would help in the improvement of the working and the effectiveness of the service of THEJO. Research shows that satisfied, motivated employees will create higher customer satisfaction and in turn positively influence organizational performance. Convenient work location, working with young people, opportunities for promotion and career prospects, fair salary, good policies, job security and dynamic working environment are few attributes which are critically important from the view point of most of the employees.

Therefore a comprehensive Employee Satisfaction process can be a key to a more motivated and loyal workforce leading to increased customer satisfaction and overall profitability for the organization.

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BIBLIOGRAPHY

The books which has been used in this research process are, Biswajith Pattanayak-Human Resource Management-Parentice-Hall of India Private Limited New Delhi-Third edition-2005. C.R.Kothari- Research Methodology- new age international (p) ltd. Second Edition 2004. Stephan P Robins-Organizational Behaviour-PHI Learning Pearson Education,11th Edition-2008. K.Aswathappa- HumanResourceManagement-Tata McGrawFifth Edition-second reprint 2008.

The websites through which the datas are collected are as follows,

http://www.scribd.com http://www.thejo-engg.com/

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QUESTIONNAIRE A STUDY ON EMPLOYEE SATISFACTION IN THEJO ENGINEERING LTD.,CHENNAI.

KINDLY FILL THE FOLLOWINGS (Please put a tick mark in the appropriate box)

1.How Many years you are working with THEJO? Below 2 Year 5 Year 10 Year More than 10 year

2.Are you satisfied with the medical facilities provided by the employer? Very much satisfied not satisfied

satisfied

3.Are you satisfied with canteen facilities? Satisfied Neutral Dissatisfied

Highly satisfied

4.Are you satisfied with the educational allowances given by the employer for your childrens? Satisfied Neutral Dissatisfied

Highly satisfied

5.Are you Satisfied with the work environment ? Satisfied 30 6.Are you satisfied with Festival allowance given by company Highly satisfied Satisfied Neutral Dissatisfied Neutral Dissatisfied

Highly satisfied

7.Do you agree with safety accessories? Strongly agree agree disagree strongly disagree

8.Are you satisfied with your uniform? Satisfied Neutral Dissatisfied

Highly satisfied

9.Do you think labour welfare fund is beneficial to worker? NO

YES

10,Are you satisfied with travelling facilities by the employer? Satisfied Neutral Dissatisfied

Highly satisfied

Name:

Department:

signature:

31