Lauren Louise McCullough

8 Grove Gardens, Headingly, Leeds LS6 4EG Tel: 07411742345 Email: laurenmccullough91@gmail.com A dedicated and professional Business and Marketing student, with excellent organisation and communication skills. Extremely capable of adapting to new situations quickly with a strong ability to pick up new skills and roles in a short timeframe. Computer literate with advanced IT skills who can adapt to changing technologies. Overall confident, determined and willing to step up to new challenges at all times. Education BSc Business & Marketing 2009 2012 (Predicted 2:1) A-Levels Business Studies English Literature Geography C C D

8 GCSE's at Grade C or above including English and Maths. Employment History Aug 11 Present Customer Service Officer Yorkshire Bank

Managing customer transactions and accounts on a daily basis Handling customer queries and problems, efficiently and effectively Working in a targeted environment on a daily, weekly, monthly and quarterly basis Consistent achievement of targets set Managing large sums of money, insuring all transactions balance and are accounted for at the end of day General administration and paper work completed throughout each day Upselling on other services offered through the banking organization Monsoon Accessorize

Mar 08 Nov 2011 Sales Assistant

A large retail organisation providing fashion and accessories to the UK public Providing excellent customer service at all times Working in a target driven environment including Account Card sales Target achievement on a consistent basis Motivating team members on a daily basis to help achieve store targets Visual merchandising of store Ensuring extensive product knowledge every season to advise customers and ensure store is profitable Dealing with customer queries and complaints Stock Replenishment Changing room duties Advising customers on purchases Cash / Credit transactions Housekeeping

lmccullough@live.co.uk 07411742345

January 11 February 11 8 Week Student Placement

&Co Cultural Marketing House

Development of a market research strategy Execution of market research through implementing new systems and procedures Creation of relevant contact database and updating daily Management of website and social media content Writing, updating and distribution internal newsletter Creation of client briefs and press releases Detailing presentations to ensure full information General Administration duties Updating accounts on internal database Creating and sending invoices to clients

May 10 Jun 10 Sue Ryder Care Wheatfield Hospice Fundraising Support (8 Week Student Placement) Organisation, marketing and implementation of events and campaigns strategies Tasked with compiling and writing of press releases Executing market research on behalf of the hospice Maximising fundraising potential on a daily basis through a variety of means Management of website and social media content Selling tickets for events through telemarketing on a regular basis Promoting the work of the charity at all given opportunities General administration on a daily basis to support fundraising team

Grafton Recruitment 2006 Present Various Office Services Temporary Assignments (Seasonal) Working for NI largest Construction organisation in an administrative capacity for 3 months 3 month temporary inbound and outbound call centre position Providing support to team members on team challenge event days based at Cultra Manor Secretarial & reception work for a car sales company and Solicitors office Waitressing for various North Down locations Carrying out promotional activities for media organisations and Grafton Recruitment Nov 07 Mar 08

Bloomfield Stores P/T Sales Assistant RFL: Promotion to High Street Retailer Providing excellent customer service at all times Dealing with customer queries and complaints Cash Handling and Credit transactions Stock Replenishment Sign for, accept, process and store deliveries Taking phone orders from customers Housekeeping

Lauren Louise McCullough

Gransha stores P/T Sales Assistant RFL: Closure As Above April 06 Nov 07

References available on request

lmccullough@live.co.uk 07411742345