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PRESENTATION FOR THE AUSTRALIAN CHAPTER OF THE DATA WAREHOUSE INSTITUTE

AGILE BUSINESS INTELLIGENCE IN THE LARGE ENTERPRISE

Jason Sharpe
Telstra
Enterprise & Government
06 October 2010

AGILE SOFTWARE DEVELOPMENT IS A GROUP OF SOFTWARE DEVELOPMENT METHODOLOGIES BASED ON ITERATIVE AND INCREMENTAL DEVELOPMENT, WHERE REQUIREMENTS AND SOLUTIONS EVOLVE THROUGH COLLABORATION BETWEEN SELFORGANIZING, CROSS-FUNCTIONAL TEAMS.
August 2010, from Wikipedia, the free encyclopedia (Redirected from Agile Manifesto)

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

ABSTRACT & TOPICS


Telstra is the largest telecommunications provider in Australia with an enterprise data warehouse program, 7 legacy data warehouses, over 120 data marts, many reporting systems, multiple business units and centralised IT and Finance. With the business and technical landscapes continuously changing and the time available to adapt and respond to those changes continuously decreasing, Telstra is pursuing a Collaborative Information Management Approach to enable agile business intelligence. This presentation will discuss motivation, theory and approach to agile business intelligence in the large enterprise. Topics:
Business & Technical Challenges Natural Systems Complex Adaptive Systems Making Best Use of All Levels of BI Maturity Enabling Collaborative Information Management Governing towards a Single View of Truth
Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

BUSINESS & TECHNICAL CHALLENGES Business Challenges


Dynamic external business environment Dynamic internal business organisation Decreasing time to market or respond Timely access to [quality and complete] information Profitability pressures on more cost efficient solutions

Technical Challenges
Incorporating data from new, transient and legacy systems Too many BI technologies with too few and varying skills One size does not fit all, not all data suited for the EDW Addressing tactical needs whilst pursuing strategic plans Aligning business intelligence teams across the enterprise
Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

THEORY OF NATURAL SYSTEMS


Natural systems have evolved with large central components servicing and being serviced by a distribution network of smaller components that are equally as important as the central components. All are needed in balance to operate as a whole.
Water & Environment

SOURCE: The National Centre for Atmospheric Research

SOURCE: www.worldinvisible.com

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

COMPLEX ADAPTIVE SYSTEMS


Complex adaptive systems are special cases of complex systems. They are complex in that they are diverse and made up of multiple interconnected elements (and so a part of network science) and adaptive in that they have the capacity to change and learn from experience.

SOURCE: Wikipedia
Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

MAKING BEST USE OF ALL LEVELS OF BI MATURITY


1 Ad-Hoc 2 Repeatable 3 Defined 4 Integrated 5 Optimised

work performed by Individuals to support Information Flow

by teams of individuals using a shared system to support

by LOB for implementati on and support by IT to support

by F&A using definitions provided by LOB using systems implemented and supported by IT that is used to support
F&A

by Transformation Program with input from LOB & F&A to enable LOB & FA& to support

Individuals & One-Offs


Typical
People Individuals

Reps

Lines of Businesses

DSC

Business Units

Multiple Business Units

IT

The Enterprise

Work Groups

BI COE

Finance

IT

Processes

Modelling

Analysis

Operations

Reporting

Data Warehousing

Data Content

Marketing

Operational

Performance

Financial

All Content

Data Structures

Extracts

Fat Tables

Star Schemas

Cubes

Logical 3NF

BI Software

Xcelcius, SAS

SAS

Microsoft

Cognos / BO

Teradata

Infrastructure

Laptop + AAMIE

IDM

IDM/CIMA

CIMA

EDW

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

ENABLING COLLABORATIVE INFORMATION MANAGEMENT


To enable collaborative information management, we have first enabled power users at level 1 and are adding in more users as we progress to level 5.
Ad-Hoc Repeatable Defined Integrated Optimised

1
TE&G with Corp Mktg Will be for exclusive use with SAS Ent-Miner For data mining

TE&G CKI with TE&G CKI with DWSA and TEG DWSA and Corp F&A F&A Will be for use with SAS Ent-Guide or BI-MAX For selfservice queries Will be for Business Unit Dashboards & Reports

TE&G with Corp IT and Corp F&A Will be for cross-BU Dashboards & Reports and self-service data exploration and reporting

Data Mining

Ad-Hoc Queries

Business Unit Dashboards and Reports

Cross-BU Dashboards & Reports

Enterprise Dashboards & Reports

Enterprise Data Warehouse IDM TEG AAMIE IDM CORP CIMA Sandpits

Initial Capability AAMIE

Stop Gap Measure Interim Data Mart

Tactical CIMA via EDW

Strategic EDW

Acct Plans

CVA

D&B

MAXIM

RAPTOR

EPM

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

A COLLABORATIVE INFORMATION MANAGEMENT APPROACH


Agile data warehousing with integrated sandboxing will enable business units to selfmanage data from their systems and blend that data with enterprise data from corporate systems through a suite of enterprise grade reporting architectures.

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

Operating Model
TE&G Alignment to Cross-Company Governances & Forums
Cross-Company Data & Reporting Strategy & Architecture Cross-Company Reporting & Metrics Governance

CrossCompany Data Governance EDW Program Corp F&A EIM J Hebden TE&G
J Sharpe

Corp F&A S Dorrington Corp IT S&A M Kortink Business Unit Representatives

Cross-Company Governances & Forums EDW Key Advisers & CSA Program Governance Enterprise Reporting Governance EDMS Program Governance Telstra Business Intelligence Forum Telstra Collaboration & Knowledge Mgmt Forum

TE&G CKI Team Operational BI Performance BI Predictive BI CK Mgmt

TE&G Data Stewards Council Report Rationalisation Dashboard Enablement Data Quality Improvement Collaboration & Knowledge

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

Operating Model
TE&G VBM Business Intelligence Review April 2008

Other Groups Requesting Support

Project Jupiter

NA&S

TEG Ops CKI

TEG Ops CKI

NES

TPM

TE&G Data Stewards

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

Operating Model
TE&G VBM Business Intelligence Review April 2008

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final

REFLECTION

Business & Technical Challenges Natural Systems Complex Adaptive Systems Making Best Use of All Levels of BI Maturity Enabling Collaborative Information Management Governing towards a Single View of Truth
With the business and technical landscapes continuously changing and the time available to adapt and respond to those changes continuously decreasing, Telstra is pursuing a Collaborative Information Management Approach to enable agile business intelligence.

Jason Sharpe | Agile BI in the Large Enterprise | Telstra Unrestricted | Final