STUDY ON INPUT DELIVERY OPERATING MODEL IN PAYROLL MANAGEMENT SYSTEM

A first review report

(Submitted by Dinesh M, Roll No: 683101000310 : Reg No: 1007MBA0219) 1. NEED FOR THE STUDY Straightline, a leading Indian online shopping business, with its growing number of customers, is unable to satisfy the users of the website due to it poor performance with its current IT infrastructure. The company is losing its business to competitors. The company want to bring up its business and control the customer attrition. They are planning to improve the performance and efficiency of its IT infrastructure. Further they looked at moving to an OPEX model rather heavy CAPEX investments. The company needs all of the above to be achieved along with cost minimization, profit maximization and reduced Cost of Ownership with quicker turnaround by means of technology transfer from physical in-house servers to cloud computing.

2. REVIEW OF LITERATURE The e-commerce sites offer huge potential for online sales, but you cant just throw up a website and expect customers to flock to your product. Too many e-merchants fail to recognize the importance of providing the best e-commerce site possible. With some simple (and some not-so-simple) adjustments, an e-commerce site can improve its profitability significantly. Some of the important factors powerful first impression, quick loading of page, easy navigation, interactive platform, more number of products, multiple payment modes.

For all these requirements the infrastructure behind the website should be supportive enough to satisfy the growing needs. The increase in performance of the server, increase in storage capacity for product catalogues and few other performance oriented problems can be overcome by the migration of the website from physical in-house servers to cloud computing.

In the company perspective of e-commerce, the company needs to gain more number of customers, need to reduce the expenditure, and increase the profit. These needs of the

company will also be satisfied by the demand based usage and pay per use model of cloud computing.

3. OBJECTIVES 3.1 PRIMARY OBJECTIVE To retain the existing customers and also gain new customers by customer satisfaction. To reduce the Total Cost of ownership by technology transfer

3.2 SECONDARY OBJECTIVES To find out the reason for the customer attrition To find out the expectation of the customer To find out the solution to increase the performance of the website To find out the solution to increase the storage capacity for product catalogue. To find out the solution to avoid capital expenditure for additional infrastructure. To find out ways of running business only with operating expenditure.

4. METHODOLOGY

Data requirement: Customer Needs in the website Customer satisfaction level in the performance website Customer likes and dislikes in the website Existing server configuration of the website. Cost and expenditure of the website infrastructure and its maintenance till date. Estimated cost and expenditure of the cloud infrastructure and maintenance.

Research Instrument & Data Collection Method Primary Data Questionnaire: To collect information from the customers or buyers of the website

Interview: To collect information from the website team to collect the website infrastructure details. Secondary Data: Published in website: To collect the pricing details of the cloud infrastructure.

Sampling Framework: Stratified sampling technique Population & Sample size: yet to be finalized

Data analysis & Interpretation: Percentage Analysis: To find out the percentage of people not satisfied with the current infrastructure Weighted average method: To provide more weightage to the performance related questions in the customer questionnaire. Chi Square Test: To find out whether there exist significant difference between the performance of the website and the customer satisfaction level Karl pearsons coefficient of correlation: To find out whether there exist correlation between performance of the website and customer attrition. One sample run Test: To find out if the customers are selected randomly

Gap Analysis: The pros and cons of the as-is state and the to-be state are compared.

5. WORK DONE SO FAR Explained the project proposal to the website team and got the permission to proceed with it. Prepared questionnaire for website Users (buyers) Prepared interview questionnaire for website team Getting the Questionnaire reviewed by Guide

6. WORK TO BE DONE

Action Item Get the questionnaire reviewed by the website team. Interview with the website team. Collect the buyers contact information from the website team. SWOT analysis on the website Distribute and collect the user questionnaire to and from the buyer respectively. Apply stratified sampling technique and find out the population and sample size Apply percentage analysis and weighted average algorithm and find out the percentage of users under different categories. Illustrate this in a graphical respresentation Apply karl pearsons coeffient of correlation technique to find out the relationship between the performance of the website and the user satisfaction level. Apply one sample run test to check whether the samples are randomly selected Data analysis on the interview questions conducted with the website team and find out the expenditure till date and compare it with the expenditure if the application is migrated to cloud. Using gap analysis explain the benefits of cloud in the expenditure and managing the web traffic perspective Project Report Preparation

Time Required

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7. LIMITATIONS The study and analysis will be done based on the inputs/responses to the questionnaire from the target respondents, who are users of online shopping site This study will be conducted only in India and thus it will be a region specific. The accuracy of findings is limited by the accuracy of statistical tools used for the analysis. The number of respondents preferred is limited to 100 members

8. EXPECTED DELIVERABLES Improving customer (online user) satisfaction by optimizing performance in the website. Increasing customers base of the website. Reducing the companys total cost of ownership The key parameters driving the choice of e-commerce sites.

REFERENCES

Needs for an e-commerce website: http://www.quality-web-programming.com/blog/the-growing-need-for-e-commerce-webdevelopment/ Strategic planning in e-commerce: http://www.ecommercepartners.net/Services/Ecommerce-Consulting/EcommerceStrategy.shtml Cost Benefit analysis in Cloud Computing: http://mescal.imag.fr/membres/derrick.kondo/pubs/kondo_hcw09.pdf Amazon Elastic Compute Cloud: http://aws.amazon.com/ec2/ Statistical Inference: http://en.wikipedia.org/wiki/Statistical_inference

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