Professional Documents
Culture Documents
awareness
Performance Loop
High Performance Loop (HPL) Mental
Motivated Ability
Environment Happy Intrinsic ExtrinsiLearning & Physical Satisfie c Continuousd Dependabili Quality Improveme nt ty
Performance Productivity
Low Efficien Effective Performance cy/Spee ness Loop (LPL) d Speed 1. Faith 2. Attitude 3. Kismat 4. Focus & Discipline 5. Knowledge & Learning 6. Experience & Skills 7. Dua
Law of Progress
Everything has ups and downs- nothing travels in straight lines. This applies to your own progress in any project. Keep your eye on your target, keep putting in the effort and your reach your target despite the ups and downs. Successful people realize that they reach their goals by continuously correcting. We get off course, correct, and get back on course. Ships do it. Rocket and missiles do it. Correct. Correct. Correct. Continue correction
Role of Manager
Boss
Peers
YOU
Client
Subordinat es
Physical Efforts Technical Expertise & Motor Skills Structured problems Physical/Actual output
Rational Decisions Brian Storming Unstructured probs Scope of Job Span of Control Authority & Responsibility
Operatives
Global Environment
Managing Moral Process Orientation Facing not Finger Pointing Confrontation Quick change activity Ambiguity & uncertaint y Continu os learning Continuos Pointing Individual Deterioratio Finger n Orientation No Performanc manageme e nt moral Productivity Pakistani YOU Value Global Depletion Business Business Slow Belief Environ System Environ Certainty ment ment` No Change School learning only Value Additio n
Speed No Responsibili ty
The best performers in the would have mastered HPL at a physical, mental and /or spiritual level !! The average performers in the world have mastered LPL !!
A plan that integrates major objectives. Goals those are specific and measurable. Guides to decision making.
Awareness of discrepancy
Pressure to act
Creative thinking Additional alternatives Lateral thinking & creative techniques Logically negative Conscious & critical Judgment Kill creative ideas Logically positive look feasibliliy of ideas implication Beneficial but logical approach
Have you ever been stung by a mosquito? Have you ever been stung by a bee? Have you ever been bitten by an elephant?
PLAN
Developing Ideas for IMPROVE Improvement DO Getting Work Done REVIEW Reviewing & Evaluating
How most effectively p to lead and direct eople In order to assure o Success f the Plans By furnishing standards of control
Culture
Religion
Organization OUTPUT
Ideas Thoughts
FEEDBACK Ethics &s
FEEDBACK
Values
Mind Brain
Belief Systems
Urgent
Not Urgent
Important
II
. Preparation . Prevention . Values clarification . Planning . Relationship building . True re-creation . Empowerment
Not Important
III
.
Interruptions, some phone calls . Some mail, some reports . Some meetings . Many proximate, pressing matters . Many popular activities
IV
. . . . . .
Trivia, busywork Some phone calls Time wasters Escape activities Irrelevant mail Excessive TV
PLE AM EX
S #
Activities Sorting
Group
Self esteem
Power
Cohesiveness High Strong in productivity Low Moderate in productivity No significant effect on productivity
Hig h
Low
Decrease in productivity
Team
Team also consists of people
Interaction is necessary among its Interaction is a must among the members members of a team Members are interdependent.Team members are interdependent too. In group objectives are low/weak. team objectives are high/strong. In Group members are not necessarily members are determined, Team determined, dedicated & devoted. dedicated & devoted. The Objectivity Makes The Difference.
Effective Team
Appropriate Leadership
External Support
Managing Teams
Supervisory Leadership Direct People Explain decisions Train individuals Participative Leadership Involve People Team Leadership
Build trust & inspire team work Get input for decisions Facilitate & support team decisions Develop individual Explain team performance capabilities
Manage one-on-oneCoordinate group effort reate a team identity C Contain conflict React to change Resolve conflict Implement change Make the most of team differences Foresee & influence change
Business Communication
Percentage of Time Business People Spend on Various
writing 9%
Sending 45 %
Speaking 30 %
Listening 45 %
Receiving 45 %
Reading 16 %
Individual Attitudes
Dont Express / You-me valuable, Disagree, Got Be effective, less rights Both limits, Cant speak, Know haverights Observant, always agrees, Direct, Honest, Indirect Confident, Apologetic, No Char Respects SelfObserves, self trust, aware, proactive Indecisive, Be with Sorry a lot, Knows, Plans, Beh Needy both parties, Action oriented, Complain, Leaves Realistic, to others Consistent, Fair Nodes/ Smile, Natural gestures, NVC Avoid eye contact,Attentive, Direct Slumped posture, eye Low should, I cant,choose to, My You tone. Icontact,Confiden VC tposture You can, Low option, What are energy Silent, alternatives Avoids, Negotiates, C&PSo Agrees too often Compromise, l Optimistic, Powerlessness, Enthusiasm, Well FF Confronting Why not got credit, being, Even tempered. Give advice Effect Seed up self, LosesSelf-Confident, self esteem, Self-Esteem, s Promote causes Motivated. Motto s Com
Never wrong, Got right, Follow me Close minded, Poo listener, Interrupt Monopolizing Achieves at other expense, Sarcasti Bulling Never feel wrong, Put others down. Over power, neve appreciate Shake fingers, frown, Critical eye actions, rigid posture, yelling You must, dont tone Just do it, ask, Abusive Threatens, Attacks, Must win arguments. Anger, Hostility, impatient Waste time, Angry, High price to
Its the people who give productivity. Open communication climate or ope culture. In case of organizational communication the drawback is lack of upward communication. Managers should keep their doors open for anybody who has problem he c easily con manager. This is informal communication. tact the level near the decision makers.
Commitment to ethical communication is an important part of organization communication. You should not insult anybody. You should not abuse anybody. If you want to reward somebody do it in open and if you want to punish somebody do it in private. Forgiveness also works according to situation. Flexibility is also necessary. Plans may be al but objectives must tered not be changed.
Cont..
Cultural differences are there in the organizations because people join the organization from different cultural background.
with should be updated time. You have to keep your audience in mind. It is called audiencecentered approach. What do they need and what do they want. You will not like to be stagnant. What is your goal. You have to further groom yourself. is necessary. Your efficiency is related to your Efficient flow of message
resources. Quick transformation of message is requirement of the time. I should be timely and clearly transformed to be effective.
Conflict Resolution
Difference of perception
Personal liking and disliking
A - POSITIVE CONFLICT
B - NEGATIVE CONFLICT
Independence
PRIVAT E Be VICTORBegin Proactive with Y the End
Put First Things First
Dependence
in Mind
PHYSICAL
MENTAL
SOCIAL/EMOTIONAL
Service, Empathy, Synergy, Intrinsic Security
SPIRITUAL
Do Learn
Learn Commit
PROACTIVE MODEL
Stimulus
Freedom to Choose
Response
SelfAwareness
Independent Will
Imagination
Conscience
High
CONSIDERATION
Lose/Win
Win/Win
Lose/Lose
Win/Lose
Low
Low
COURAGE
High
PARADIGM SHIFTS
A BREAK FROM TRADITIONAL WISDOM TOWARD 7 HABITS PRINCIPLES
We are a product of our environment and upbringing. Society is the source of our values. Reactive to the tyranny of the urgent. Acted upon by the environment. Win-lose. One-sided benefit.
We are a product of our choices to our environment and Values are self-chosen and upbringing. provide foundation for decision making. Values flow outflow from that Actions of principles. which is important. Win-win. Mutual benefit. Communication solves problems. Differences are values and are opportunities for synergy. Continuous self-renewal and self-improvement.
Fight, flight, or compromise when faced with conflict. Differences are threats. Independence is the highest value. Unity means sameness. Habit Entropy. Burnout on one track 7 typically work.
BE PROACTIVE
I can forgive, forget, and let go of past injustices I choose my attitude, emotions, and moods Im the creative force of my life Im aware that Im responsible
GIZ APOLO E
Spend time in Quadrant Follow II correct principles Control own life Maintain high Emotional Bank Account with self and others
Duplicit y Unkindn ess Violated expectat ions Outside stress and pressures
reserve capacity Be resilient Empower and serve Communic others ate Empathic Synergize ally with others using a win-win approach
Code Of Ethics
Honest and trust worthy in all our relationship. Reliable in carrying out assignments and responsibility. Truthful and accurate in what we say and write. Cooperative and constructive in all work undertaken. Fair and considerate in our our treatment of fellow employees, customer and all other persons. Law abiding in all our activities. Committed to accomplishing all task in a superior way. Economical in utilizing comply resources. Dedicated in services to our and to improvement of the quality of life in the world in which we live.
Invest in Developing the Quality of your software Learn to Manage Pressure Develop a Personal Vision for Focus on your Competencies Perform By Goals and Objectives Master Communication Skills Learn to be a Problem Solver Develop a passion for Continuous Improvement