Internship Report On FAYSAL BANK LTD

Submitted by: Muhammad Zaighum Bokhari Registration # FA06-MBA-059 Supervised by: Mr. Shahid Masood
Session 2006-2008 This internship report is submitted in partial fulfillment of the requirements for the degree of Master of Business Administration awarded by the COMSATS Institute of Information Technology, Abbottabad.

Department of Management Sciences COMSATS Institute of Information Technology Abbottabad

Department of Management Sciences COMSATS Institute of Information Technology Abbottabad

Approval Sheet
Approval Committee 1. External Examiner Mr. ____________________________________________ Signature_______________ 2. Supervisor Mr. ___________________________________________ Signature_______________ 3. Head of Department Mr. __________________________________________ Signature ________________

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DEDICATION

I dedicate this Report To My Parents, & Supervisor Who guided me.

Muhammad Zaighum Bukhari

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Acknowledgements Executive Summary CONTENTS Chapter 1 Introduction 1.1 Introduction to the report 1.2 Internship objectives 1.3 Scope of the study 1.4 Limitations of the study 1.5 Methodology of the study 1.5.1 Primary data 1.5.2 Secondary data CHAPTER 2 2 History & organizational structure 2.1 Origin of Banking 2.2 Historical Background Of Banking In Pakistan 2.3 History of Faysal Bank 2.3.1 Present Status 2.3.1.1 Number of Branches 2.3.1.2 Number of Employees 2.3.2 Credit Rating 2.3.2.1 Medium to Long Term 2.3.2.2 Short Term 2.4 Corporate Profile 2.5 Organizational Structure 2.5.1 Board of Directors 2.5.2 Management Team 2.5.2.1 Country Management 2.5.2.2 Head Office Management 2.5.2.3 Regional Management 2.6 Core Values 2.6.1 Mission Statement 2.6.2 Vision Statement 2.7 Organization Objectives 2.7.1 To Increase Deposits 2.7.2 Extension of Loans V

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2.8 2.8.1 2.8.2 2.9 2.10 2.11 2.12 2.13 2.14 2.14.1 2.14.2 2.15 2.16 2.17 2.18 2.19 2.20

General Information of Bank Branch Location Number of Employees Awards and Rewards Social and Community Obligations Segment Reports Segment Information Segment by class of business Financial Performance Profit / Loss Income / Expenses Balance Sheet Composition Advances Earning Per Share Maturity Profile Percentages FBL Share Price Movement FBL Price Vs KSE Index ( 2001-2007 )

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Chapter 3 3.1 Products 3.1.1 Deposit Products (Accounts) 3.1.1.1.1 Faysal Sahulat 3.1.1.1 Current Account 3.1.1.1.2 Basic Banking Account 3.1.1.2 Savings Account 3.1.1.2.1 Faysal Savings 3.1.1.2.2 Rozana Munafa Plus 3.1.1.2.3 Faysal Premium 3.1.1.2.4 Faysal Moavin 3.1.1.3 Term Deposit 3.1.1.3.1 Faysal Izafa 3.1.1.4 Foreign Currency Account 3.1.1.4.1 Mahfooz Sarmaya 3.1.1.4.2 FCY Saving Plus 3.1.2 Consumer Finance Products 3.1.2.1 Car Finance 3.1.2.1 House Finance 3.1.2.2 Faysal Finance 3.1.3 Corporate & Investment Banking Products VI

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3.1.3.1 Corporate Financing 3.1.3.2 SME Finance 3.1.3.3 Trade Financing 3.1.3.4 Treasury & Capital Markets 3.1.3.5 Investment Banking 3.1.3.6 Agricultural Financing 3.1.3.7 Cash Management 3.2 Services 3.2.1 Pocket Mate Visa Debit Card 3.2.1.1 Worldwide Acceptance 3.2.1.2 Countrywide Acceptance 3.2.1.3 Additional Security 3.2.1.4 Easy Traveling 3.2.1.5 24-Hours Customer Service 3.2.1.6 Overview of Expanses 3.2.1.7 Three Supplementary Cards 3.2.1.8 Lost Card Protection 3.2.2 Travelers Cheques 3.2.3 Transfer of Funds 3.2.3.1 Swift Money Transfer 3.1.3.2 Western Union Service 3.2.4 Safe Deposit Lockers 3.2.5 Non-stop Banking 3.3 Business Segmentation 3.3.1 Corporate finance 3.3.2 Trading and Sales 3.3.3 Retail banking 3.3.4 Commercial banking 3.4 My job 3.4.1 Introduction 3.4.2 Personal selling 3.4.3 Job activities Chapter 04 4.1 ANALYSIS 4.1 SWOT Analysis 4.1.1 Strengths 4.1.2 Weaknesses 4.1.3 Opportunities 4.1.4 Threats VII

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4.2 PEST Anaiysis 4.2.1 Political factors 4.2.2 Economic factors 4.2.3 Social factors 4.2.4 Technological factors Chapter 05 Conclusion and Recommendation 5.1 Conclusion 5.2 Recommendations References

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ACKNOWLEDGEMENT

Thank God! That by the grace of almighty Allah, I was able to give wording to my efforts and experience and completed this report I offer humblest thank from the deepest core of my heart to the HOLY PROPHET HAZRAT MUHAMMAD (Peace Be Upon Him) who is, forever a torch of guidance and knowledge for humanity as a whole. I am indebted to all the employees of Faysal Bank Cant Branch Jhelum. VIII

Finally, I am also thankful from core of heart to our worthy teachers for theirs guidance and cooperation. I am also very thankful to my brother helped me a lot during my Internship and play a great role in completion of this report. M.ZAIGHUM BOKHARI

EXECUTIVE SUMMARY

I did my internship in FBL, Cant Branch Jhelum. It was a very learning experience. The internship report has been divided into four parts. First part deals with the introduction to FBL and the Branch. The second part deals with my work description tried there. The third part deals with the operations of bank. The fourth part deals with conclusion and recommendations of bank and the Branch. IX

My job description at the branch included: Getting Information Communicating with supervisors, peers and subordinates Communicating with persons outside the organization Analyzing data or information Selling or influencing customers Coordinating the work and activities if others