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WasteAdvantage
The Advantage in the Waste Industry
With the knowledge of of recyclable commodities toward historic highs. As volume has grown in those commodities, so has the what components are readily available and the need for more automation and tracking that electronic tools and software provide. Many haulers in the waste ability to select those industry start out with a truck or two and high hopes, which makes sense for but rarely anticipate the need for a system designed specifically to manage their business as it grows, your business, there is no reason not adding assets and personnel as they evolve into a multi-line service company. to implement the right solution the first time Traditional Versus and add components Automated Operations A large portion of businesses in the waste and as the business recycling industry still operate using more traditional groWs. methods of managementusually a combination of
spreadsheets and an off-the-shelf accounting package. Using spreadsheets and accounting packages means double entry of every aspect of the companys service and billing information, and unfortunately, it also means the risk of potential errors is constant: missed service, a misplaced dispatch ticket, an incorrect invoice or even missing or stolen assets. Each inaccuracy costs the company revenue in one form or another and often goes undetected. Furthermore, the management and maintenance of all paper created in the collection service process, including the manpower to support it, comes with a tremendous cost and impact on the environment. Whether residential, commercial or industrial, there are many advantages to using software and technology in todays market, and that becomes apparent when an organization begins analyzing operational efficiencies, service objectives and environmental sustainability.
Several key elements of any software package, if the business owner is aware of them, can aid in the decision-making process, lead to the implementation of the right solution and, ultimately, speed up cash flow. GPS tracking, online services and automation are not just for the big guys. Complete waste and recycling industry software packages include modules to manage your entire businessintegrated dispatching, routing, container tracking and billing featureswhich translates down to the single entry and centralized maintenance of all aspects of the customer and related service and billing information. Many also have the advanced capability to automate the capture of service verification or waste tonnages directly from the point of service or
With a ruggedized handheld, service speed and accuracy are improved as human error and duplication of efforts are eliminated at each point in the process: electronic scanning and confirming container numbers, pick-up verification and inventory tracking.
Images courtesy of DesertMicro.
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and helps new drivers figure out the best way to complete their routes.
Asset Management
WasteAdvantage
The Advantage in the Waste Industry
Installing a truck-mounted tablet with GPS and touch screen allows drivers and dispatchers to receive up-to-the-minute information on truck location along the route to handle any route sheet changes or on-call orders that may arise.
disposal site. Invoicing is reduced to a couple of keystrokes and can be delivered to customers electronically via e-mail or fax instead of the typical paper chase that can take days, weeks or even months to complete. Periodic accounting and productivity metrics are readily accessible with no more effort than selecting the report to print.
Asset tracking as part of your service module is increasingly becoming a must, including the inventory of every one of your containers or other equipment at any given moment past and present. Wireless communication and camera options are available to further increase transparency and documentation as well as provide a higher level of safety. Asset control is truly at your fingertips with the ability to electronically scan and confirm container numbers and track inventory. Furthermore, GPS capabilities provide instant visualization of drivers and trucks, giving the dispatch office the ability to manage more routes, stops and trucks without the additional labor costs. Knowing exactly where your trucks are also gives you the ability to redirect them on the fly to not only accommodate service needs, but also to decrease the labor hours required to prepare and service the routes.
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DesertMicros WebManager helps companies better stay on top of billing and payments by managing, tracking and organizing their transactions online through their own branded and secured Web sites.
WasteAdvantage
The Advantage in the Waste Industry
Quality of Service
Keep in mind that when evaluating the many available software options in the industry, it is important to consider the installation and technical support options that are offered to you along with your investment. In conclusion, the needs of any company are as diverse as the tools available,
and a number of technologies can improve your business. By no means is this a complete list of the features to consider, but with the knowledge of what components are readily available and the ability to select those which makes sense for your business, there is no reason not to implement the right solution the first time and add components as the business grows. | WA Barry Grahek is the CEO and President of DesertMicro (Jacksonville, FL). He has more than 20 years of experience in the waste and recycling industry and is a presenter at WasteExpo, ISRI and other industry conferences on the implementation and use of technology, such as GPS and wireless communication, to improve operational efficiencies and customer service levels. He can be reached at (904) 247-4285 or visit the Web site at www.desertmicro.net.
2010 Waste Advantage Magazine, All Rights Reserved. Reprinted from Waste Advantage Magazine. Contents cannot be reprinted without permission from the publisher.
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