6TCO - The Accountant

A.R. Evere 1 English Ms.
Pauwels 6TCO 2012
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The accountant
6TCO2 ENGLISH
Ms. Pauwels 2011-2012
Athene Royal d'Evere, avenue Constant Permeke 2 1140 Evere
A.R. Evere 2 English Ms. Pauwels 6TCO 2012
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CONTENT
I. II. III. IV. V. VI. VII.
Introduction Explanation of the course Documents and contacts (general) Incoming documents Invoices of suppliers Outgoing documents Invoices to clients Financial transactions (Documents and contacts (specific))
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I. INTRODUCTION
Dear pupil, You will now start your last year in secondary school. After this year, you will have to make a choice with regards to your further professional career. Up until now, you have chosen for the field of accountancy. Here in Brussels, a multinational city and the capital of Europe, you will without doubt come across documents written in English and you will get in contact with English-speaking clients, both of which you will have to deal with. This course strives to prepare you, as well as possible, for such situations. I have tried to set up a course following the guidelines of the French Community. This means that the course is based on the profile of education (profil de formation) and the profile of qualification (profil de qualification). These guidelines/profiles have analysed and re-grouped the tasks and situations you will come across in your job as an accountant or administrative officer. At the end of this academic year the French Community expects you to be able to execute these tasks adequately and successfully, in French as well as in English. Using these profiles and guidelines as a red line through this course, we will prepare you to fully live up to these expectations. Moreover, I have tried to set up a comprehensive and broad course, on the one hand so that all aspects could be dealt with thoroughly and, on the other hand, in order for you to be able to use the vocabulary and competences in other situations and/or for tasks as well. Naturally, the four skills (reading, listening, writing and speaking) have gotten major attention. However, vocabulary and grammar exercises have been put in place in order for you to be able to grow and learn step by step. Finally, I did not want this course to be dull and boring. Therefore, simple and complex exercises, fill-in and do-exercises, board games, rhythm and music, theatre and group work and much more will be part of this year's course. I surely hope that you will find this course interesting and fun and, of course, that you will pass with great ease at the end of this academic year. Naturally, I remain open for suggestions, corrections and questions, about this course in particular but also as to everything else that concerns your educational and life choices. I wish you lots of fun and success! Ms. Pauwels
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I hear and I forget. I see and I remember. I do and I understand.

Confucius
II. EXPLANATION OF THE COURSE

A. What are we going to do? As mentioned in the introduction, this course is based on the profile of education put forward by the French Community. So, what does an accountant do? Below, you will find an overview of what the French Community expects you to be able Task 1: Management of invoices of suppliers Incoming documents Task 2: Management of invoices to clients Outgoing documents Task 3: Management of documents relating to VAT (value-added tax) Task 4: Management of financial documents 1. Payments 2. Follow-up of documents and payments Task 5: Execution of different going transactions Task 6: Participation in the closing of the financial year/period Task 7: Participation and integration in the professional life to do (in English) at the end of this academic year. Keep this in mind!
As said, this course aims at a comprehensive and broad knowledge of the English language. These tasks will therefore be treated in an in-depth (detailed) and general (other documents and situations) way.
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The plan of this course is thus the following:
I.
Documents and contacts (general) A. The recipient of a document (organization charts) B. The nature of a document C. The subject of a document D. Contacts with colleagues/other departments (introduction)
II. Incoming documents (suppliers) A. Verify incoming documents B. Forward incoming documents C. Formulate complaints III. Outgoing documents (clients) A. Draw up outgoing documents B. Send outgoing documents C. Treat complaints IV. Financial transactions A. Financial documents B. Payments C. Debt collection V. (Documents and contacts (specific) A. Contracts B. Value-added tax (VAT) C. Other)
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B. How does this course work? a) Role playing All through this course, you are all accountants. This means that you will be doing the work of an accountant: you will verify documents, forward them, reply to the letters and mails you receive and send letters and mails yourself. Additionally, every pupil will receive at least one extra corporate function, meaning you will at times also play the role of a sales manager, an IT director, a supplier, etc. When we will be forwarding, sending and replying to letters and mails you will thus be the correspondent of another pupil. The intent of this role playing is to create a learning environment that is as close as possible to your future real working environment as an accountant. b) Syllabus For transparency and clarity reasons, each activity will be visualised by a pictograph. This way, you will understand which skill or knowledge will be exercised. The following pictographs will be used: To read = comprhension la lecture (CL)
To listen = comprhension l'audition (CA)
To write = expression crite (EE)
To speak = expression orale (EO)
Vocabulary = vocabulaire
Grammar = grammaire
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Goal = but du (sous-)chapitre
Homework = tche domicile
Test
Brainstorming
Interesting ideas = ides intressantes
c) The little notebook In order for you to work on your common, meaning non-professional, knowledge of the English language as well, you are asked to have a little notebook (size A5). You are expected to write at least three (3) sentences each day in this notebook. The subject of your writing will be free of choice; you can write about your daily schedule, your extra-curricular activities, your family, your problems, etc. At regular times, the teacher will ask you to hand in your notebook. Your writing will be analysed and corrected with a clear explanation in relation to the 'what' and 'why'. However, it will not be graded as such. Nonetheless, you are advised and urged to take advantage of this opportunity to work on your writing skills in a free and openminded way. Seize this opportunity with both hands!!! d) Homework and tests Homework: Since this English course only consists of 2 contact moments per week, you are of course expected to do some of the work at home. On the one hand, you will have to revise your previous lessons in order to be able to follow and participate in the next class. On the other hand, you will have to do some preparatory work at home, which will be revised and elaborated on in the next class. It will thus lead to your own advantage to execute the homework tasks when and as asked.
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Tests: Vocabulary and/or grammar tests will be taken fortnightly (more or less every two weeks). Particular communicative skills will be tested at the end of a series of activities or exercises concerning those skills (probably monthly). You will always be notified well in advance. Make sure to do all your homework and to take every test! It gives you the opportunity to evaluate yourself and your knowledge of the English language before the certifying tests. This way, you will be able to reach out for help on time!!! Mickey Mouse Clubhouse You might feel that you don't know enough 'regular' or 'basic' English. Some of the vocabulary used in this course might seem difficult or complex to you. If you want to refresh or upgrade your everyday English, I advise you to look at Mickey Mouse Clubhouse. It might seem ridiculous, but through repetitive investigations, quests and simple games, you will learn many common expressions and everyday vocabulary! Try it out!!! Check out www.youtube.com => enter: Mickey Mouse Clubhouse full episodes English Enjoy improving your English with cartoons!
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The noblest pleasure is the joy of understanding.

Leonardo da Vinci
I DOCUMENTS AND CONTACTS (GENERAL) A. THE

RECIPIENT, THE NATURE AND THE SUBJECT OF A DOCUMENT
Task description: a) Fonction 1. A. 1.2: Envoyer une copie de chaque pice aux services responsables pour vrification ou assurer lui-mme les vrifications b) Fonction 2. A. 2.2: Envoyer la facture au client et le double au service ou la personne qui tablit le facturier de sortie
1)
CL: You are able to identify the recipient of a document (department, function) in order to forward the document to or contact the right person when necessary. CA: You are able to identify the department one is working in and the job function one has when one is explaining his job. EO: You can explain your own and someone else's job title and/or department to someone who's looking for a specific person. EE: You can write an accompanying mail when forwarding or sending a document to someone else.
OF A FINAL TASK:
2) 3)
4) EXAMPLE
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You have received 5 documents and one organization chart. Write down (in French) to which department you will transfer each document (= recipient). Write down (in French) the name of the person to whom you are going to transfer each document (= recipient). Write a mail to the (actual) recipient of each document, explaining which document (= nature) you are sending him/her and why (= subject). A.1. THE
RECIPIENT OF A DOCUMENT
1. Brainstorming What departments can we find in a company? Imagine you setting up a business or founding a medium-sized or large company with a specific product or service. Think big! What departments would have to be set up in order for your business to function properly? Write down the names of the different company departments you know. Do you know the English translation? Try to give a brief description of what each department does.
Name of the department
English translation
Description
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2. SSFL Match the departments to their description

(Source: http://ww.quia.com/quiz.1377919.html?AP_rand=341234826)
Verify your hypotheses in exercise 1: Match the departments (column A) to their description (column B). Attention! One of the departments does not match to any description!
A Warehouse department deliveries Finance department enhance or service PR department and clients IT department an B Responsible for the movement of supplies and Responsible for the after-sale support to maintain the value of a product or
The place where visitors can ask for information can report on arrival at a company Responsible for the storage of products kept by organization Responsible for all media activities within the Responsible for ensuring that the delivering its product to specified
Quality department organization Marketing department organization is capable of standard Sales department sales, getting
Responsible for finding customers, making them to buy Responsible for the manufacturing or the of a product
Production department physical creation Import department R&D department want, and organization
Responsible for the movement of any goods or commodities from another country Responsible for finding out what consumers promoting the products or services of an Responsible for developing new products Responsible for finding and buying any organization requires
Purchasing department Accounting department items that the
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HR department connected Customer service department
Responsible for dealing with everything that is with the law Responsible for employing and dismissing staff, salaries, assessment and training Responsible for organizing the monetary organization, including the controlling and firm's funds Responsible for the operation of computers and support within the organization Responsible for the bookkeeping and all money received, borrowed or owed
Logistics department affaires of an analysing of the Reception user Legal department paid,
3. CA Which company departments is he talking about? (Source: HTTP://WWW.TALKING-ABOUT.NET/ENGLISH-COMPANY+DEPARTMENTS-13.PHP) You will here 10 descriptions of company departments. Do you know which company departments he is talking about? Write down the names of the 10 departments described. 1. __________________________________________________ 2. __________________________________________________ 3. __________________________________________________ 4. __________________________________________________ 5. __________________________________________________ 6. __________________________________________________ 7. __________________________________________________ 8. __________________________________________________ 9. __________________________________________________ 10. _________________________________________________ 4. SSFL The role of departments in companies
(Source: http://www.talking-about.net/english-Company+departments-13.php)
Read the text below. Fill in the gaps using the following words: purchasing division - Personnel - production department - research and development customer service - accounts department - advertising department The products or services that are bought by the _____________________________ can be anything from copy paper that the office needs to large pieces of machinery to be used in the factory. Not all companies need a _____________________________, however in some companies it is the major part of the company. Companies are nowadays spending more money on _____________________________ and less on _____________________________ to ensure the profitability of a company. The role of the _____________________________ within a company is to develop
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advertising campaigns. The _____________________________ monitors the payment for each company account as well as the status of each account. In modern times the former '_____________________________ Department is known as the Human Resources department, abbreviated simply to H.R.
5. SSFL Which company department are we looking for? Write the name of the right company department after each task description or abbreviation. 1. 2. 3. 4. 5. R&D ____________________________________ keep clients happy ____________________________________ avoid lawsuits ____________________________________ PR ____________________________________ HR ____________________________________ 6. SSFL Business cards
(Source: Reward Intermediate Resource Pack, Macmillon Heinemann ELT, 1996)
Look at the business cards underneath. Underline the job functions of the people to whom they belong.
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7. CL Managers, executives and directors

(Source: MASCULL, B., Business Vocabulary in Use, Cambridge University Press, 2002)
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Read the document below and make the exercises.
1) Look at the managers listed in A. Match each task (a-f) to the manager most likely to be responsible for doing it. a. Meet with the advertising agency to discuss new advertisements for the company's holidays ___________________________________________________________________ b. Study possible new holiday destinations in detail ___________________________________________________________________ c. See the research director to discuss new holiday destinations ____________________________________________________________________ d. Deals with complaints from customers ____________________________________________________________________ e. Discuss sales figures with the sales team ____________________________________________________________________ 2) The diagram below shows the management structure of Universal Software.
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Match the people (1-8) with their positions (A-K). Write the letter of your chosen answer in the box on the right.
(Source: ASPINALL T. and BETHELL G., Test your Business Vocabulary in Use, Cambridge University Press, 2003)
A Chairperson
B Non-Executive Directors
C Director of Finance
D IT Director
F G E Human Resources Director of Research Marketing Director Director K J Customer Services Sales Manager Manager
H Accounts Manager
I Production Manager
1. I'm Marco Alatri and I'm the director responsible for the company's budgets and accounts. 2. I'm Tom Scott. I'm not actually a manager at Universal, but I do sit on the board. 3. My name is Helen Good. I'm the CEO and I also chair the board. 4. My name's Carla Jelinek. I'm in charge of the company's information systems. 5. I'm Dan Matthews. My team develops new products and tests them. 6. I'm Karine and my team deals with calls from the public... and complaints! 7. I'm Alex Tait and I'm responsible for company recruitment and staff development. 8. My name is Patrick Aubaile and I report to the CFO. 3) Choose the best word from the brackets ( ) to fill the gap.
(Source: ASPINALL T. and BETHELL G., Test your Business Vocabulary in Use, Cambridge University Press, 2003)
a) Our sales manager heads______ a department of 40 people. (out/off/up) b) I work in accounts and Tina is my ____________ manager. (line/head/over) c) I work for Franz and I think he is the best ____________ I ever had. (boss/executive/director)
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d) I was in __________ management for 10 years before I became a director. (medium/middle/vice) e) Tanya Minelli is _______ Marketing at Global Foods in New York. (VP/COO/CFO) f) She's the only woman here who has a ________ executive position. (higher/chief/senior)
8.
SSFL Job titles: Who is who?

(Source: http://www.quia.com/quiz/690343.html/AP_rand=653126424)
Who does what? Link the job titles to their explanation. Write the right letter under each number. 1. IT Director 2. Managing Director 3. R&D Manager 4. Marketing Manager 5. Facility Manager good employment 6. HR Manager facilities 7. Plant Manager g) Must come up with new products from time to time 8. Chairman of the board of directors h) Is responsible for the development of an overall 9. Accountant 10. Sales Manager company's portfolio 11. Purchasing Manager 12. Finance Director 13. Product Manager information technology strategy i) Is responsible for one product of the j) Is responsible for all money matters k) Runs the company l) Is in charge of a group of workers a) Deals with suppliers b) Co-ordinates all commercial activities c) Is responsible for one factory d) Head of sales team e) Is responsible for the maintenance of relations f) Head of maintenance, catering and other
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14. Team leader/Foreman
m) Is responsible for the company's output n) Has an overview of the books
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13
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9. EO Explaining tasks and responsibilities. Write down how you would say it in English. 1. Je suis responsable pour les comptes de la socit. __________________________________________________________________________ 2. Je dois rapporter au directeur financier. __________________________________________________________________________ 3. Il doit crer/inventer de nouveaux produits. __________________________________________________________________________ 4. Il a 50 personnes en-dessous de lui. __________________________________________________________________________ 5. Elle est la tte d'une quipe de 35 personnes. __________________________________________________________________________ 6. Elle est en charge de l'quipe de tl-oprateurs. __________________________________________________________________________ 7. Je m'occupe du contact avec les clients. __________________________________________________________________________ 8. Je suis en charge des relations publiques. __________________________________________________________________________ 9. Elle est responsable pour toutes affaires montaires. __________________________________________________________________________ 10. Il est le chef du marketing. __________________________________________________________________________
10. EO How do you explain your/his/her job function? Find a partner. Do not show him/her your worksheets!!!
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as described
Step 1: Individual work! - Pupil A reads the short text on Royal Swedish Crystal. Pupil B reads the text on Suralex Glass Products. - Each pupil fills out the organization chart of his/her own company, in the text.
Step 2: Work in pair! - Pupil A describes his/her company to his/her partner on the basis of the organization chart (s)he has completed, in order for his/her partner to do the same. - Pupil B describes his/her company to his/her partner on the basis of the organization (s)he has completed, in order for his/her partner to do the same. Do not show your own organization charts to your partner!!! A few expressions to help you: be responsible for ing be in charge of ...ing deals with something reports to - has... under him/her - helps somebody with something - His/her job is to supervise - head up ...
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an account an accountant accounting an activity advertising department an agency an area to avoid brief to be in charge of a board a boardroom conseil a boss a business card visite to chair a chairman/a chairwoman gnral, le chef a chairperson assemble a chief a chief executive officer (CEO)(A.E.) (PDG) a chief financial officer (CFO) (A.E.) financier a chief operating officer (COO) (A.E.) (PDG), mais il (quotas, etc.) a company a (company) department a complaint a customer customer services to deal with a development a director a division the figures facilities a factory finance financial
un compte un comptable comptabilit une activit dpartement de publicit une agence un domaine viter bref/brive, court(e) tre charg(e) de, responsable de un conseil, une direction d'une entreprise un bureau de direction, une salle de un chef une carte professionnelle, une carte de prsider le/la prsident(e), le secrtaire d'entreprise une personne participant une un chef, un principal, un suprieur un prsident-directeur gnral un directeur (administratif et) un prsident-directeur gnral s'occupe plutt du ct production une entreprise un dpartement une plainte un client service aprs-vente traiter un dveloppement un administrateur, un directeur une unit administrative, une section les chiffres (de vente, d'affaires...) des installations, des commodits une usine des finances financier/financire
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a foreman to found to head (up) to be (the) head of a high level human resources (HR) informally in order for a junior to keep the knowledge large a lawsuit legal a line manager branche logistics luxury a managing director marketing medium-sized a non-executive direction an organization an outsider particular a plant (manager) site a president a product a production public relations to purchase a purchase department a quality quite a reception a recipient to report to resource and development (R&D) to be responsible for to run a company sales a senior a service to set up to sit on specific the staff to supervise
un chef d'quipe constituer, fonder, tablir tre la tte de tre le responsable de un haut niveau ressources humaines informellement afin que qqn puisse ... un junior, un cadet, qqn sans exprience garder, maintenir les connaissances, science grand(e) une action en justice lgal(e) un suprieur hirarchique/directeur de logistique luxe un directeur d'entreprise marketing de taille moyenne un administrateur, un conseiller de une organisation un outsider, un tranger particulier/particulire une usine (un directeur d'usine), un un prsident un produit une production relations publiques acheter, acqurir un service des achats une qualit plutt, assez une rception un destinaire rapporter recherche et dveloppement tre responsable de grer une socit ventes, soldes un senior, qqn avec de l'exprience un service tablir, fonder s'installer siger (au conseil) spcifique le staff, le personnel superviser, surveiller
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a a a a
team leader vice president (A.E.) warehouse worker
un chef d'quipe un vice-prsident un dpt, un entrept, un magasin un travailleur
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SSFL: Test: The recipient of a document Context: Tu es au travail. Ton collgue doit faire un appel en anglais et demander de pouvoir parler une personne spcifique dont il ne connait que la fonction ou le dpartement dans lequel la personne travaille. Malheureusement, il ne connait pas les titres de fonction ni des dpartements en anglais. Il te demande ton aide. Tche: TOUTES Donne le bon titre de fonction ou de dpartement en anglais, EN LETTRES pour chaque description que ton collgue te donne en franais. P.ex.: 1. produits ___________________________________________________________________ 2. le dpartement qui s'occupe du service aprs-vente ___________________________________________________________________ 3. le service des achats ___________________________________________________________________ 4. un comptable qui n'a encore aucune exprience ___________________________________________________________________ 5. le prsident-directeur gnral (PDG) ___________________________________________________________________ 6. une personne qui recrute de nouveaux travailleurs et qui est responable pour tout ce qui concerne le staff une personne qui tape tous les textes pour son chef a secretary une personne qui doit rgulirement prsenter de nouveaux
____________________________________________________________________
7. le dpartement qui tudie les possibilits pour de nouveaux projets ___________________________________________________________________ 8. une personne qui n'est pas un manager, mais qui sige au conseil ___________________________________________________________________ 9. le directeur d'usine ___________________________________________________________________ 10. le dpartement dans lequel on gre toute activit par rapport aux mdias ___________________________________________________________________
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!!!Good luck!!!
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11. EO+CA Who are you? This is the part where you all get your second function. Each pupil gets a plasticized card with a job title and department on it. Keep this card very preciously until the end of the year and bring every course!!! a) Present yourself. Explain who you are, what you do in the company, where you work, your responsibilities etc.
it to
You are allowed to write it down in order to structure your presentation. _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ b) For facility reasons in future classes, write down the names of your own as well as your fellow pupils' job title and department. Fellow pupil 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Department Job title
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EO: Test: The recipient of a document: Job titles Context: A ton travail, dans une socit anglaise, une nouvelle stagiaire vient d'arriver et tu la rencontres dans l'ascenseur. Elle ne fait pas partie de ton quipe et ne travaille pas dans ton dpartement. Vous faites connaissance. Tche: Prsente-toi, ainsi que ta fonction dans la socit, en anglais. _____________________________________ _____________________________________
Pupil's name: Date:
Respect de la tche Est-ce que la tche a t ralise? la date prvue (0,5) nom et prnom (0,5) fonction (0,5) dpartement (0,5) description de travail (1) __/3
Qualit de la langue Vocabulaire: Richesse: Est-ce que l'lve matrise et utilise le vocabulaire vu de faon assez diversifie? fonction (2) dpartement (2) description de travail (2) Correction: Est-ce que l'lve corrige ses propres fautes de vocabulaire? Grammaire: Est-ce que l'lve matrise et utilise la grammaire vue? I head up... I'm in charge of... I'm responsible for... I deal with... I report to... I have ... under me general: pronouns Est-ce que l'lve corrige ses propres fautes de grammaire? Prononciation __/6 (pas faible bonne connaissance propre crativit) __/1 (jamais/rarement parfois toujours/pas de fautes) __/7 (plus de 6 fautes plus de 3 fautes une rare petite faute - parfait)
__/1 (jamais/rarement parfois toujours/pas de fautes) __/1 (pas du tout anglais bien comprhensible parfaite) __/1
Aisance/rhythme
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(beaucoup de pauses de temps en temps fluide) TOTAL: __/20
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A.2. THE
NATURE OF A DOCUMENT
1. Brainstorming Which types of business documents do you already know? An accountant's job consists for a great deal in understanding, encoding and verifying documents. Try to list hereunder the French names of the types of documents you think you will come across as an accountant. Then try to find the appropriate English term for these documents. You are allowed to use a dictionary. !!! Imagine you everything that could, would or should happen once you (as a big company) have heard about a company and want to buy one of its products!!! French 1.______________________________ 2.______________________________ 3.______________________________ 4.______________________________ 5.______________________________ 6.______________________________ 7.______________________________ 8.______________________________ 9.______________________________ 10._____________________________ ---------------------> English
______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________
Always keep an English dictionary by hand, when you study, when you come to class. Some examples of good English dictionaries are Collins Cobuild, Longman, Harrap's, Oxford, Webster. *** In the CLUB and FNAC-stores, you can buy a Le Petit Robert & Collins (FE/EF)
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dictionary in pocket version for only 8EUR!!!***
2. SSFL - Matching
(Source: www.onestopenglish.com)
Match each document type on the left with a definition on the right. 1. an enquiry customer) 2. a quotation customer) 3. an estimate something 4. a counter-proposal 5. an order better terms 6. an invoice some goods 7. a reminder every month 8. a receipt 9. a statement 10.a complaint something a) a request to supply goods (sent by the b) a request for information (sent by the c) an approximate calculation of the cost of d) the price given for goods or a piece of work e) a letter where the customer tries to get f) a document that proves you have paid for g) a list of amounts paid and still owed, sent h) a bill for goods sent or work done i) a letter to a customer about an unpaid invoice j) a letter saying you are not satisfied about
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3. SSFL Prepositions Complete each sentence with the right preposition. 1. I'm not satisfied _________ my job. (in over with)
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2. I received a letter _________ an unpaid invoice. 3. We thank you for your request __________ information. 4. We requested __________ be served immediately. 5. We will send you a calculation __________ the costs. 6. He always tries _________ get more results. 7. I will send you a list _________ addresses to try.
(about from on) (for to with) (about for to) (about for of) (for of to) (about for of)
4. SSFL - A sequence of sending business documents Complete the sequence 1 to 15 with the business documents box. Mind the order!!!
in the
Enquiry - Complaint - Counter-proposal - Order, with a covering letter - Receipt Quotation - Statement - Reply to an enquiry - Reminder - Reply to a complaint
Customer sends 1. 3. Request for a quotation 5. 7. Goods are dispatched 8. Invoice 2. 4.
Supplier sends
6. Reply to a counter-proposal
Goods arrive, but there is a problem! 9. 10. The problem is solved. 11. 12. Payment 13. The customer starts to place regular orders. 14. 15. Further payments
5. CL - Typical sentences and expressions

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In which documents from exercise 4. would you find the following sentences? Mark the word(s) that triggered your (correct) answer. 1. I am afraid your minimum quantity is too high for our first order. Please let us know if you are able to reduce this.______________________________________________________________ 2. When we opened the package we noticed that some of the goods were damaged. _________________________________________________________________________ 3. We saw your advert in a recent issue of Engineering magazine. We are interested in... _________________________________________________________________________ 4. Unfortunately it is not possible to reduce the delivery time, but we could offer a discount of 2% for an order of this size.__________________________________________________________ 5. Thank you for your letter of 21 April asking about... We are pleased to enclose our current brochure and price list.________________________________________________________ 6. We apologize for sending the wrong parts. This was due to a computer error in our packing department.________________________________________________________________ 7. These prices include packing and delivery.___________________________________________________________________ 8. We note from our records that your account for the first quarter is still not paid. We hope to receive payment of this account as soon as possible.___________________________________
6. CL - What types of business documents are these? a) Write under each document which type of business document it is. Indicate which word(s) triggered your answer and why. letter of each order. b) These documents are not presented in the right order. Write the document in the grid hereunder presenting the right Mind: one document does not fit in the grid!!!
Document A
(Source: Backbone+. Business Matters, Uitgeverij Pelckmans, 2009, p. 41)
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Type: ___________________________________________________________________________
Document B
(Source: http://officewriting.com/category/sample-letters/)
August 6, 2001 Mr. Joey Yasuke#415 Greenhills StreetSan Fernando, Pampanga Dear Mr. Yasuke: Will you kindly send me two of the portable lunch boxes order number 2b36 as advertised in Daily Inquirer of yesterday, August 5. Please charge this purchase to my account. I shall especially appreciate your usual prompt delivery, as I plan to give one of the lunch boxes to my daughter, who is leaving on a vacation within three days. One is to be delivered to me at my address, above, and the other to 124 Meadow Street, San Juan, Pampanga. Very truly yours, Abelina dela Cruz
Type: __________________________________________________________________________________
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Document C
(Source: http://www.isampleletter.com/example/)
17 November, 2008 COMANY Tom Atkinson COMANY Inc. 14 Edith Street, Hackney West, 93305 London Dear Mr. Montana, Our records indicate that your account is unpaid in the amount of $340. As payment was due on October 5, 2008, we urge you to consult your records and forward payment as soon as possible. If your records indicate otherwise, please inform us of the discrepancy so that we may update your account accordingly. Sincerely, Tony Montana
Type: ___________________________________________________________________________ Document D

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Type: ___________________________________________________________________________
Document E
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Type: ___________________________________________________________________________
Document F
A.R. Evere 39 English Ms. Pauwels 6TCO 2012 (Source: Backbone+. Business Matters, Uitgeverij Pelckmans, 2009, p. 117)
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Type: ___________________________________________________________________________ Document G

August 21, 2000 Dr. Rachelle SmithProfessor, Graduate SchoolCollege of EngineeringEast West College Manila Dear Dr. Smith: We are submitting herewith our report entitled Installation of Power Generator as partial fulfillment of the Technical Communication course requirement. The main purpose of this report is to master a set of concepts on how to make an effective proposal. The proposal shows a detail scope of works, approaches, and methodologies, work plan, breakdown of prices, commercial provision and contractual condition. We hope that this report will merit your approval. Respectfully yours, Charlene Mendoza
Type: ___________________________________________________________________________ Document H
A.R. Evere 40 English Ms. Pauwels 6TCO 2012 (Source: Backbone+. Business Matters, Uitgeverij Pelckmans, 2009, p. 383)
2011-
Type: ___________________________________________________________________________
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Document I
May 25, 2010 Molly Burke45 St. Paul StreetBaton Rouge, USA 8909 Dear Miss Burke, Good day. We would like to thank you for spending your time to inform us that our service didnt meet your expectations. We will take every step and measure to assure you that we will find a solution to this issue immediately. The management failed to inform you that the internet connection will reach its maximum speed after 7 days. This is why you have been experiencing a slow internet connection for the past two days; because your connection was installed just three days ago. This is our fault for not letting you know, and we sincerely apologize. We will do our best to make sure that you will trust our company again and be confident with our products and services again. Satisfied customers are our biggest achievement. To make up for this, we would like offer you a 20% discount offer on our plans and some other privileges. We hope that this can somehow compensate for your unsatisfied expectation. Again, we would like to thank you for your feedback as it will help us provide better services. It is our companys aim to satisfy our customers. We would like to regain your trust and hope to serve you again in the future. Please feel free to contact me at 411-990-2009 or email me at jennysmith@wbc.com if you have any other concerns which you would like us to take action on. Thank you very much and have a good day. Sincerely, Jenny SmithGeneral ManagerWeb Connect Internet Services411-990-2009
Type: ___________________________________________________________________________
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A.3. THE
SUBJECT OF A DOCUMENT
1. CL/EE Ordening paragraphs

(Source: http://www.teachitworld.com/index.asp? CurrMenu=searchresults&keyword=10334&submit.x=0&submit.y=0/)
Most (business) letters are construed in a certain way. follow a certain order. A. Put the following parts of a business letter in the right order. a) salutation b) sender's function or department c) other information d) recipient's address e) enclosures f) complimentary close/closing line g) date h) reference to the action expected from recipient i) subject of the letter j) reference to a future contact k) reference to previous correspondence l) signature m) letter heading n) name of sender ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____
They
B. Group work with plasticized colour cards. Work in pairs!!! Match the parts of a business letter to their descriptions, in the right order of course. Verify your hypotheses using the business letter on the following page.
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1. 2. 3. 4. 5
www.onestopenglish.com)
(Source:
2. CL Analysis of a business letter

a) Answer the following questions on the presentation of the letter hereabove. 1. Who is the author? __________________________________________________
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2. Who is the recipient? __________________________________________________ 3. Where does one write the: 1. date? __________________________________________________ 2. sender's address? __________________________________________________ 3. recipient's address? __________________________________________________ 4. letter's subject? __________________________________________________ 5. sender's name and title? __________________________________________________ 4. What does Your Ref and Our Ref mean? _________________________________________ 5. What does the abbreviation Enc mean? ___________________________________________
b) What is the nature of this document? ____________________________________________ c) What is the subject of the letter (in detail)? ____________________________________________ d) To which numbered part of the letter do these notes correspond? 1. The closing line has a standard expression. Which one? N _____ 2. The body of the letter often finishes with a reference to action: what you are doing, or what you want the reader to do. N _____ 3. The body of the letter gives all the information and details, starting with the most important. The style is simple, direct and positive. There is much use of standard expressions. N _____ 4. The first paragraph of a business letter refers to previous correspondence or gives an introduction to the subject. N _____ 5. The paragraph before the closing line is friendly and leaves a good impression in the reader's mind. N _____ 3. CL Synthesis of business documents (letters) You have learnt about the most important parts of business documents in order to come of a general understanding of these. Read the following five business documents. Complete the following grid to make sure you comprehend.
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Nature of document 1
Subject
Sender
(department or title)
Recipient
(department or title)
Letter n 1
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Letter n 2
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Letter n 3
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Letter n 4
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Letter n 5
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to be able to above an address an advert(isement) to be afraid an amount to apologize approximate asap (as soon as possible) better terms (in) between to charge a closing line politesse) a complaint complimentary concerning a correspondence a counter-proposal a cover(ing) letter damaged a discount due due to to enclose an enclosure an enquiry to expect an estimate to fail to fulfill (a request) future a (letter) heading an invoice to notice an offer an order to owe a payment a piece to be pleased (to) previous to prove a quotation
tre capable de au-dessus (de) une adresse une publicit craindre, avoir peur un montant s'excuser approximatif dans les plus brefs dlais de meilleures conditions entre charger, facturer une conclusion, une clture (phrase de une plainte complmentaire, extra concernant une correspondance une contre-proposition une lettre de couverture endommag(e) une rduction redevable, du cause de joindre, attacher, inclure, envelopper une pice jointe, annexe, attachement une demande/enqute attendre une estimation, un devis manquer, rater, chouer, ngliger accomplir, remplir, satisfaire futur(e) une en-tte une facture remarquer une offre une commande devoir, tre redevable un paiement une pice, un morceau, une unit tre heureux/content/satisfait prcdent, antrieur ()prouver une cotation, un devis
2011-
a receipt reu to receive a recipient to reduce a reminder a reply a request a request for information a salutation to be satisfied with/about a sender to ship a shipment a signature a size to solve a statement a subject to submit to supply to try to under(neath) unpaid wrong
une quittance, un ticket de caisse, un reevoir le destinataire diminuer, rduire un rappel une rponse une demande une demande d'information une salutation tre content/satisfait de un expditeur expdier (par bteau) une expdition (par bteau), un cargo une signature une taille/mesure, grosseur, format rsoudre un relev de compte un sujet (objet) soumettre fournir essayer de en-dessous (de) impay(e) mauvais, pas correct
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B. C. CONTACTEN D. AFSPRAKEN
MET ANDERE PERSONEN/DIENSTEN
(INLEIDING)
CL: EE: een begeleidend briefje kunnen schrijven wanneer je een document aan iemand bezorgt kunnen vragen aan een collega/andere dienst of men de juistheid van de informatie in een document wil controleren kunnen reageren op een bericht omtrent een vergissing de factuur eventueel kunnen terugsturen met een begeleidend bericht (rechtzetting van informatie) kredietnota vragen kunnen informeren naar de juistheid van je keuze iemand kunnen informeren over het feit dat je hem/haar iets bezorgt iemand kunnen vragen of die de juistheid van de informatie in een document wil controleren (in geval van geen bestelbon aankoopdienst) iemand kunnen vragen of bepaalde informatie in een document wel klopt kunnen klagen over een document bij de leverancier een rechtzetting van de informatie vragen kredietnota vragen een boodschap dat er een vergissing is gebeurd, kunnen begrijpen een boodschap dat de informatie correct is, kunnen begrijpen een boodschap met de verbetering van de informatie kunnen begrijpen natuur van het document kunnen herkennen het onderwerp van het document kunnen herkennen de bestemmeling van een document kunnen herkennen de juistheid van de informatie in het document kunnen controleren een bericht kunnen bezorgen aan de juiste persoon/dienst een bericht omtrent een vergissing kunnen begrijpen
EO: CA:
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mogelijke fouten: levering: transportkosten, verkeerd product, verkeerde kleur, etc. facturatie: bedrag transportkosten korting intrts dbiteurs verkeerde bestemmeling => => => => => => verschillende documenten verschillende diensten verschillende klachten verschillende rechtzettingen verschillende beleefdheidsformules de voorwaardelijke wijs
Men spreekt over consignatie wanneer een leverancier/distributeur een overeenkomst aangaat met een kleinhandelaar waarin hij goederen levert die pas moeten worden betaald wanneer de handelaar deze ook daadwerkelijk verkoopt. De geleverde goederen blijven tot bij de verkoop aan de consument eigendom ...

6TCO - The Accountant

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6TCO - The Accountant

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A.R. Evere 1 English Ms.

Pauwels 6TCO 2012

A.R. Evere 2 English Ms. Pauwels 6TCO 2012

I. II. III. IV. V. VI. VII.

A.R. Evere 3 English Ms. Pauwels 6TCO 2012

A.R. Evere 4 English Ms. Pauwels 6TCO 2012

I hear and I forget. I see and I remember. I do and I understand.

II. EXPLANATION OF THE COURSE

A.R. Evere 5 English Ms. Pauwels 6TCO 2012

The plan of this course is thus the following:

A.R. Evere 6 English Ms. Pauwels 6TCO 2012

To listen = comprhension l'audition (CA)

To write = expression crite (EE)

To speak = expression orale (EO)

A.R. Evere 7 English Ms. Pauwels 6TCO 2012

Goal = but du (sous-)chapitre

Homework = tche domicile

Interesting ideas = ides intressantes

A.R. Evere 8 English Ms. Pauwels 6TCO 2012

A.R. Evere 9 English Ms. Pauwels 6TCO 2012

The noblest pleasure is the joy of understanding.

I DOCUMENTS AND CONTACTS (GENERAL) A. THE

A.R. Evere 10 English Ms. Pauwels 6TCO 2012

Name of the department

A.R. Evere 11 English Ms. Pauwels 6TCO 2012

2. SSFL Match the departments to their description

Purchasing department Accounting department items that the

A.R. Evere 12 English Ms. Pauwels 6TCO 2012

HR department connected Customer service department

A.R. Evere 13 English Ms. Pauwels 6TCO 2012

A.R. Evere 14 English Ms. Pauwels 6TCO 2012

7. CL Managers, executives and directors

A.R. Evere 15 English Ms. Pauwels 6TCO 2012

Read the document below and make the exercises.

A.R. Evere 16 English Ms. Pauwels 6TCO 2012

A.R. Evere 17 English Ms. Pauwels 6TCO 2012

SSFL Job titles: Who is who?

A.R. Evere 18 English Ms. Pauwels 6TCO 2012

14. Team leader/Foreman

m) Is responsible for the company's output n) Has an overview of the books

A.R. Evere 19 English Ms. Pauwels 6TCO 2012

A.R. Evere 20 English Ms. Pauwels 6TCO 2012

A.R. Evere 21 English Ms. Pauwels 6TCO 2012

A.R. Evere 22 English Ms. Pauwels 6TCO 2012

A.R. Evere 23 English Ms. Pauwels 6TCO 2012

A.R. Evere 24 English Ms. Pauwels 6TCO 2012

team leader vice president (A.E.) warehouse worker

un chef d'quipe un vice-prsident un dpt, un entrept, un magasin un travailleur

A.R. Evere 25 English Ms. Pauwels 6TCO 2012

A.R. Evere 26 English Ms. Pauwels 6TCO 2012

A.R. Evere 27 English Ms. Pauwels 6TCO 2012

A.R. Evere 28 English Ms. Pauwels 6TCO 2012

A.R. Evere 29 English Ms. Pauwels 6TCO 2012

Pupil's name: Date:

A.R. Evere 30 English Ms. Pauwels 6TCO 2012

(beaucoup de pauses de temps en temps fluide) TOTAL: __/20

A.R. Evere 31 English Ms. Pauwels 6TCO 2012

A.R. Evere 32 English Ms. Pauwels 6TCO 2012

dictionary in pocket version for only 8EUR!!!***

A.R. Evere 33 English Ms. Pauwels 6TCO 2012

Customer sends 1. 3. Request for a quotation 5. 7. Goods are dispatched 8. Invoice 2. 4.

5. CL - Typical sentences and expressions