Cherian Thomas

C/o Thomas Manuel, P.O Box 4710 Safat, Kuwait Mob: +965 90981499 | Kuwait Res: +965 24809642 Mail to: cherianthomasv@hotmail.com

CAREER OBJECTIVE
Seeking a demanding role with opportunities for further learning. I would like to be part of a challenging work culture that seeks to achieve organizational goals efficiently.

EDUCATION
Bachelor of Technology (B.Tech) Marian Engineering College, Kazhakuttam, Kerala Affiliated to prestigious University of Kerala Majors Electronics and Communication Engineering 12th & 10th CBSE (Higher Senior Secondary Education) United Indian School, Kuwait Majors Computer Science, Math & Sciences

ACADEMIC PROJECTS
Mini Project (B.tech) My mini project was in the field of telecommunication and was named Mobile Remote. It was a device which could control home appliances by the use of any mobile phone. This project won second place for the college technical symposium. Main Project (B.tech) My main project was completed in IISU (ISRO Inertial Systems Unit).It was an algorithm to detect and correct errors on onboard memory of spacecrafts. The algorithm was implemented in VHDL on FPGA using Actel Libero IDE. By working with ISRO engineers I have learnt a lot relating to the standards involved in a project for space research.

PROFESSIONAL WORK EXPERIENCE

Company : UST Global, Technopark, Kerala, India Period of Work : from July 2011 to December 2011 Last Position : Engineer IT Services| IT Infrastructure Support Job Description : Responsible for global IT infrastructure support
Mob: +965 90981499 | Kuwait Res: +965 24809642 Mail to: cherianthomasv@hotmail.com

Tickets handled Managing ticket controlled by active password reset, account lockout etc directory like

Troubleshooting login issues with the user and resolving frequent account lockouts. Giving access to vlans, team folders etc based on user requirement and ticket details. Administration of WebEx in the organization by creating new accounts and bridges. Management of existing WebEx accounts and troubleshooting of WebEx related issues with the end user. Administration of blackberry enterprise server by management of existing accounts and creating new accounts by providing enterprise server activation. Maintaining company IT policy on all blackberry accounts by auditing existing accounts and pushing company IT policy when required. Troubleshooting blackberry issues with the end user using the enterprise server. Providing remote support to end users for all IT related issues like connectivity, IE, outlook etc Resolving general tickets like DL creation ,outlook configuration ,guest wireless access etc Management of FTP and data backup servers by checking existing folders and creating new folders based on ticket requirements. Routing miscellaneous tickets to concerned teams and escalating tickets to higher levels of support when required.

Email management

Mob: +965 90981499 | Kuwait Res: +965 24809642 Mail to: cherianthomasv@hotmail.com

Managing emails relating to IT infrastructure like publishing down time of different services. Management of BMC Remedy database based on information obtained from users and different support teams. Providing an interface between the end user and IT support. Generating daily and weekly reports for my support team and other support teams using BMC Remedy. Sending team performance reports to managers of support teams. Logging performance of different support teams based on timely reports.

Reports

PRODUCT EXPERIENCE
BMC Remedy: I have worked with BMC Remedy and I am proficient with the features provided with the software. I have worked with service level agreement (SLA) and have experience in support provided through ticketing system. I am familiar with response and resolution times and all details regarding the life time of a ticket. Cisco Packet Tracer: I have good experience with this software by developing networks and troubleshooting network related issues. I am familiar with latest networking technologies and have implemented the same through this software.

COMPUTER SKILLS
Basic Extra Software : Fluent with MsWord, MsExcel and MsPowerpoint : Actel Libero IDE : Thorough knowledge of C++, Java and VHDL

SKILLS/INTERESTS

Mob: +965 90981499 | Kuwait Res: +965 24809642 Mail to: cherianthomasv@hotmail.com

I have excellent skills in communication, collaboration and leadership with a good sense of responsibility and commitment. I am very loyal, ethical and dependable both on a personal and professional front. I am committed to achieving the highest level of optimization in any task, procedure or work assigned to me or my team. I enjoy reading, traveling, listening to music and watching television. I love learning new languages too. I thoroughly enjoy playing football and basketball.

PERSONAL DETAILS
Date of Birth Nationality Marital Status Sex Languages : : : : : June 29th, 1988 Indian Single Male Excellent command over written and spoken English. Basic schooling in Arabic and French. Fluent in Hindi and Malayalam.

*References will be furnished upon request

Mob: +965 90981499 | Kuwait Res: +965 24809642 Mail to: cherianthomasv@hotmail.com