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TQM(ALLROUND CONT IMP- JIT, 5S,LEAN,6,VALUE ENG CUSTOMER FOCUS PROCESS APPROACH SYSTEMS APPROACH TO Q WITH HRD INPUTS Q OF DESIGN AND Q OF CONFORMANCE MFG SYS CONTROL, Q PLG, Q APPRAISAL SPC SQC TQM(CONT. IMP.) 5S, 6 INSP. BY INSPECTORS SELF INSPECTION
What is Quality?
Quality is fitness for use (Joseph Juran) Quality is conformance to requirements (Philip B. Crosby) Quality of a product or services is its ability to satisfy the needs and expectations of the customer
Distribution
Consumers
Productivity improves Capture the market with better quality and lower price
Plan a change to the process. Predict the effect this change will have and plan how the effects will be measured
ACT
Adopt the change as a permanent modification to the process, or abandon it.
DO
Implement the change on a small scale and measure the effects
CHECK
Study the results to learn what effect the change had, if any.
6) Institute modern methods of training on the job. 7) Institute modern methods of supervision of
production workers. The responsibility of foremen must be changed from numbers to quality.
W. Edwards Demings 14 Points 9) Break down barriers between departments. 10) Eliminate numerical goals, posters and slogans for
the workforce asking for new levels of productivity without providing methods.
Knowledge of psychology
What is TQM?
Constant drive for continuous improvement and learning.
Management by Fact
Result Focus
Process Management
Customer Satisfaction
Shareholder Satisfaction
Employee Satisfaction
Measure quality so you can affect it Focus on a moving customer Involve every employee Think long term - Act short term
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