Kananathan.

B
63/25. 3rd Street, Kamarajar Nagar, Choolaimadu, Chennai - 94 Mobile: +91-99400 65047 E-Mail: kananathan.b@gmail.com Managerial Assignments in Business Operations / Process Management / IT Infrastructure Management / Team Management with leading organizations.

EXPERIENCE SUMMARY : Experience in administering all the Microsoft products and strong knowledge on Service Desk Management. Proven track record of managing processes/ SOPs and streamlining workflow & creating team work environment to enhance productivity innovatively. Proficient in managing & leading large teams for running successful process operations. Experience of developing procedures, service standards for business excellence. Having 5+ years experience with same client

ORGANIZATIONAL CONTOUR

Feb10 till date

IBM Info service, Chennai as Asst.Manager

Deputed at: Fidelity National Information service (FIS), formerly EFunds International India PVT Ltd.

Sep 06 to Feb 2010 Trimax Computer LTD, Chennai as Team Leader Deputed at: Fidelity National Information service (FIS), formerly EFunds International India PVT Ltd.

Roles & Responsibilities: 24/7 Support, providing support for Servers, Backup, Antivirus product, Desktop. Co-ordinating with vendors for all implementations. Providing efficient technical support, taking personal ownership of individual Issues for all levels of employees with skill sets ranging from novice to power-PC users Manage day-to-day administration functions utilizing Active Directory to facilitate password resets, manage group access, etc. Played key role in escalation calls All kind of process, procedures and documentation has been followed to ensure the site is being handled without any down time. Managing team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc. Purchased all company approved hardware according to budgets. Locally & remotely managing 12 employees from various locations. Identify & Nominate the resources for trainings of their respective domain area High Skills in Documentation of processes and projects. Responsible for work schedules, evaluation and salary reviews as well as hiring and termination of employees and Vendors.

Preparing weekly meetings with team and followed up with meeting notes and action items.

Technical Knowledge Extensive skills in implementing and Deploying Microsoft Products. Hands-on experience with all Microsoft operating system (Desktop/Servers) including principles of System administration Extensive skills in implementing and deploying Antivirus Packages & Patches. Strong Analytical capabilities and result oriented approach to problem solving with immediate decision making skills. Worked with a centrally located global help desk and became the final level of support to solve local and/or regional escalated issues. Operations Management Framing work direction & plan for associates after assessment of their capabilities. Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity. Shifts Planning Submission of Reports to stake holders Periodic Review of Reports Performance Review of the team and guiding them in the right direction to achieve the desired results Vendor Management

IT Infrastructure Management Analysing business needs and spearheading initiatives regarding establishment of IT infrastructure including procurement of hardware and software. Maintaining updated documentation for current hardware and software configurations in the CMDB, and also for proposed future installations & modifications to the current environment. Developing and negotiating with vendors for timely supply of Spares to facilitate smooth project activities, ensuring compliance with SLA.

Helpdesk Management Facilitate the restoration of 1st level issues with minimal business impact within the agreed service levels Ensuring that the initial support is provided to the end users on service & Incident request Streamlining the service desk process Ensuring that all the Service requests & Incidents are logged in the Service desk tool Reporting the weekly performance to the higher management Interacting with operations and other teams on customer requirements Daily review of open tickets and pending calls with the helpdesk support team and direct the team to close them at the earliest Monthly review with the customer on the performance

Career Highlights & Achievements:

Received the Special Achievement Award in the Team Lead cadre for Jan Mar 2008 Joined as a Team Leader and was promoted as an Assistant Manager within a span of 1 year with IBM Info Service. Joined as a Facility Management Engineer in Trimax Computers and our client is EFunds International India Private Ltd, I have got 3 promotions in a Span of 5 years (Customer Support engineer, Team Lead and Asst. Manager respectively).

July04 - Aug 06

Alfa Computer Technology, Chennai as System Engineer

Designation: System Engineer Windows 95, 98, 2000, ME and Windows XP Professional Installation and Configuration Installing the softwares and maintains the workgroup connections. Configuration and Analysis of hardware devices, and repairing Computers Assembling, installation and maintenance of computer systems and peripherals Installation and maintenance of network devices such as Hubs, Switches, modems and structured cabling system. Troubleshooting and configuration of Dialup connection and virus free maintenance. System upgrade including Hardware & O/S upgrade Network troubleshooting and resolving connectivity.

PROFESSIONAL QUALIFICATIONS BA Annamalai University Chidambaram during 2000-2003. PGDCA Tamilnadu Computer Education Promotion Scheme - 2004 Professional Certifications: MCSA - 8527264 (MCP ID)

PERSONAL DETAILS Date of Birth : Languages : Passport Details : Permanent Address: Tamilnadu-630 710 5th February 1982 English & Tamil F6078985 #25, Amirthapuram Street, Salaigramam, Ilayankudi (Taluk), Sivagangai Dist