Test 1

MONTHLY CONTRACT STATUS & FINANCIAL
REPORT
For
Military & Family Life Consultant (MFLC) Program
Reporting Period Covered: 01 September 2008 – 30 September 2008
Submitted to:
U.S. Department of Interior

NBC/GovWorks
381 Elden Street, Suite 4000
Herndon, VA 20170
Submitted by:
MHN Government Services, Inc.

2370 Kerner Blvd.
San Rafael, CA 94901-5546
In Support of:
Contract Number: 1406-04-07-66523
Report No. TR-CON-003-059

15 October 2008
MFLC Monthly Contract Status & Financial Report
September 2008
A. Monthly Contract Status & Financial Report

This report is being submitted in support of GovWorks Contract No. 1406-04-07-
66523, for the Military and Family Life Consultant (MFLC) program. The intention of this
report is three fold: (1) to provide a summary level discussion of the program’s activities
during the preceding month; to speak to schedule and administrative items as
appropriate; to address important events during the reporting period and anticipated in
the coming month; to apprise the customer of programmatic issues, if any, that have
arisen and/or are being addressed; (2) to detail individual consultant assignments by
Contract Line Item Number (CLIN) and location, and the type of counseling services
provided, i.e. Outreach/Rotational, Fulltime, On-Demand, and Counseling Referrals; and
(3) to provide financial status of program dollars; details on the Program Management
hours performed; and travel & other direct costs (ODC) billed for this reporting period.
All information referred to by items (2) and (3) are found in Attachment #1, Financial
Report, to this report.
B. Program Overview
The Military & Family Life Consulting (MFLC) program is a five-year Indefinite
Delivery/Indefinite Quantity (ID/IQ) contract, awarded to MHN Government Services, Inc.
(MHN) on 8 February 2007. MFLC focuses on providing coaching, problem-solving and
psycho-educational support to Active Duty, Reserve and Guard members and their
families during various stages of reunion/reintegration and mobilization/de-mobilization.
The Program addresses the placement/deployment of consultants at multiple geographic
locations both CONUS and OCONUS, and includes both community-based and on-
demand approaches.
C. Status Report Contents Layout

This report covers all activities under the MFLC contract. This includes the
“MFLC Proper” and “OSD Initiatives”. “MFLC Proper” refers to the overarching non-
medical, problem-solving counseling services which are not otherwise specifically
identified hereunder as an “OSD Initiative”, and includes Rotational, On-Demand
counseling, and the associated Program Management efforts. “OSD Initiatives” are
separately identified, and reported upon, and are projects for which special reporting has
been determined desirable. Examples of some OSD Initiatives include the full-time
Coaching for Young Families (CYF) project, the Victim Advocate Services (MFLC-VA),
and the Joint Family Support Assistance Program (JFSAP). The major components of
reporting (services performed; staffing; project management; meetings; and
issues/action items) are found under both the MFLC Proper and each OSD Initiative
Section. Program Management-related travel, is consolidated, and reported only under
the MFLC Proper Section. The Financial Status portion of this report includes funding
levels, by Task Order, and travel & other direct costs (ODC), in a consolidated manner,
inclusive of MFLC Proper and OSD Initiatives.
D. Activities During This Reporting Period

1. Preface: This is the Eighteenth Monthly Contract Status & Financial Report
submitted under the contract, and addresses contract activity during the month of
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September 2008
September 2008. This report speaks to higher-level post-Transition focus areas, and
more specifically to the activities for this reporting period of 1 September 08 through 30
September 08.
2. Transition Activities:
2.1 Items that were collectively determined by OSD and MHNGS to be addressed in
the upcoming months, during the post-transition period, include:
2.1.1 MHNGS has been diligently working to recruit Financial Counselors for the
contract. As these hard-to-find professionals are brought on-board, we are
requiring them to be in full compliance with established training and qualification
requirements of the contract at the earliest possible time. Of those full time
Financial Counselors that we have on-board, one hundred percent of them have
completed the required accreditation.
a. MHN has developed an 8-hour training block to sensitize the Personal

Financial Counselors with military organization; hierarchy, terms and most
importantly provided them specific training on military benefits, entitlements,
and the military saves programs. OSD reviewed and approved the personal
financial manual. The manual has been approved is incorporated into the
Learning Management System. OSD has authorized MHN to have Financial
Counselors complete 8 hours of training and OSD has authorized 8 hours of
paid training to each PFC candidate.
b. Two Personal Financial Counselors (PFCs) were hired to provide

presentation and face-to-face personal finance counseling at pre and post
deployment events and regional briefings. MHN received direction from OSD
that these two Financial Counselors will bill under the CLIN 0018, Manager I
labor category. They will be developing training and educational materials
and will also support MHN’s PFC recruiting effort. The two PFC Associates
will also support and oversee the provision of on-demand and rotational PFC
support.
c. OSD has agreed to allow MHN to telephonically contact and to distribute a

letter to the approximately 30 National Military Family Association scholarship
winners who are spouses of service members and have passed both of the
required AFCPE Examinations. OSD provided the names and contact
information of spouses who have participated in the NMFA Scholarship
Program. MHN has contracted three NMFA Scholarship recipients who have
been selected to serve as PFCs to support this outreach effort. MHN
outreach described potential practicum experiences and potential
employment opportunities to support service members and their families with
financial coaching. In addition, Roy Werthmuller, one of the PFC Managers,
contracted with these three-spouse scholarship recipients who have
expressed interest in working with MHN to contact and support other
scholarship winners. In addition two other NMFA scholarship winners are
earning practicum hours by providing presentations on financial topics under
MHN overview.
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September 2008
d. Financial Counselors will be activated by rotational and on demand CLINs to

travel and provide financial briefings and financial services at distant locations
and/or to travel and provide coaching and support for spouses in training as
Financial Counselors. In response to OSD’s encouragement to add
additional Program Management resources, dedicated to the expanding
financial programs. MHN recruited and has now hired a Financial Program
Manager, Ms. Olympio. Mike Hoskins reviewed and approved the
background and credentials for Ms. Olympio. He authorized her hire. OSD
also authorized MHN to hire an additional Financial Counselor Manager to
internally manage the growing PFC network. Mike Hoskins reviewed and
approved the background and credentials for Mr. Werthmuller and he is now
hired. Personal Financial counselors are attending all on demand events, as
directed by OSD. During the month of August, two PFCs are on rotations
supporting Army installations. Air Force rotational PFC supporting seven
USAFE installations commencing in August 2008.
2.1.2 MHN identified candidates for MFLC Victim Advocates (VA) (please refer to
MFLC-VA initiative, below, for details). MHN prepared educational training
materials and orientation training, which is being completed within 60 days of the
initial assignment date. OSD authorized 24 hours of paid training to each MFLC
VA candidate. MHN provides MFLC-VA support for Marine and Family Justice
Centers. MHN has provided MFLC-VA for Air Force bases CONUS.
2.1.3 Further development efforts continued into this reporting period in the areas of:
Developing Demonstration of Data Warehouse; Web site; Weekly OSD Status
Update, Weekly Full Time Hire Update; and the Executive Dashboard. Feedback
from OSD was that the Executive Dashboard is outstanding. Feedback from
OSD has resulted in changes and an improved weekly OSD status update report,
potential modifications of activity form and reports for the Special Operations
Command. Efforts continue to update a Programs List which will characterize
major MFLC initiatives, and which will thereby allow for standardized reporting,
invoicing and cost accounting. A proposed Data Warehouse was demonstrated
to OSD, which subsequently informed MHN that funding was not approved to
support the proposed Data Warehouse development.
3. Services Performed: During this reporting period, the MFLC program provided
non-medical problem-solving, and financial counseling services to the Army, Air
Force, Marine Corps, Navy, and associated Guard and Reserve units throughout
the continental United States (CONUS), and outside of the continental U.S.
(OCONUS). Detailed in the following paragraphs are the programmatic
particulars of the MFLC Proper program, and of each OSD Initiative. Full
accounting details on Rotational, On-Demand, Fulltime and Hourly assignments,
for each Task Order and Contract Line Item Number (CLIN), are provided later in
this report. MFLC Proper and OSD Initiatives are detailed below.
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September 2008
3.1 MLFC-Proper
3.1.1 Army. MFLC Program provided non-medical counseling service to 22 (23 would
include Puerto Rico and that has been included in OCONUS numbers) CONUS
locations and 25 OCONUS locations. These OCONUS locations included 21
locations in IMCOM-Europe, 3 locations in IMCOM-Pacific, and one location in
Puerto Rico. MFLCs were supporting unit and family readiness during several
stages of the deployment cycles at multiple Army bases during the month of
September. To better support these service members and their families OSD
had directed a full two workday overlap of counselors. MFLC services were
increased in response to deployments to Afghanistan and Iraq. MFLC services
remained augmented at Ft. Knox to provide support. MFLC resources continued
to be supplemented at Schofield Barracks, Ft. Riley, Ft. Bragg and Ft. Hood,
during this reporting period, where there continues to be high activity levels. The
bases with high activity included Ft. Riley, Ft. Hood, Ft. Campbell, Ft. Drum,
Schofield Barracks and Fort Wainwright. There are now 9 MFLCs at Schofield
Barracks. Eight MFLCs are supporting Ft. Hood, 5 MFLCs at Ft. Drum, and 7
MFLC’s at Ft. Bragg due to the increased number of soldiers deployed and
increased combat operations. 25 OCONUS Army Installations were supported,
with 37-community team MFLCs on assignment at the end of August. MFLCs in
Schweinfurt, Germany were supporting families and service members deployed
downrange. Other European communities have requested additional support to
address redeployments. Most recently Ansbach, Germany and Vicenza, Italy.
MHN was tasked to support a special Coaching for Young Families Program at
Fort Hood, Texas. Licensed counselors provide non-medical counseling and
support to families with young children of deceased OIF and OEF soldiers. The
Child and Youth program was supported by MFLC’s in 19 CONUS sites and 13
OCONUS sites – of which four were IMCOM-Pacific and 9 were IMCOM Europe
installations. There were a total of 46 MFLC’s located throughout CYS by the
end of July 2008. The DA has requested OSD to approve the continuation of one
Personal Financial Counselor (PFC) at Fort Meade and one PFC at Ft. Belvoir.
The Army has requested and received, using Army Special Funding, 20 Surge
MFLCs to support Operation Victory Resilience, the systematic support for 3000+
soldiers of the 4th Brigade Combat Team, 1st Infantry Division, in Fort Riley,
Kansas. This unit experienced significant combat in the previous 15 months
suffering 100+ KIAs and 800 WIAs. Surge support has been requested at Fort
Drum for a Brigade Combat Team returning in November, at Fort Campbell for
three Brigade Combat Teams (16,000 soldiers returning). In October, Fort Riley
for a Brigade Combat Team returning in January, and at Fort Leonard Wood. On
June 28th, MHN was given directions to begin implementation of MFLCs at five
installations in Korea. Initial implementation date for these five ROK installations
was 22 September 2008. These assignments were implemented on time per
plan.
3.1.2 Marine Corps: MFLC Program provided non-medical counseling services to the
Marines in 4 CONUS locations and one OCONUS location. In addition, services
are being provided to DoDEA Summer Enrichment programs at 6 CONUS
locations and 3 OCONUS with a total of 17 providers. To better support these
service members and their families OSD has directed a full two workday overlap
of counselors. Services have been being provided at Iwakuni MCAS in Iwakuni,
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September 2008
Japan since November 2007, a DoDEA Summer Enrichment program provider is

also at the base currently. MG Davis, CG of Mobilization Command (MOBCOM)
requested support for Reserve Marines using MFLC for telephone outreach, to
58,000 Marines who are included in MG Davis “Cone of Concern.” The MFLC
Call Center to support MOBCOM was operational during this reporting period
and MFLCs are making outbound calls to Individual Ready Reserve (IRR)
Marines. MHN has provided this service since 10 December 2007, and 12,641
outgoing calls have been made, with 4,437 individual Marine assessments
completed, through September 20, 2008.
3.1.3 Navy: The Navy has 5 Clinical MFLC positions, and one Financial Counselor.
There are 4 MFLC positions that provide non-medical counseling services at JR
Base at Bell Chasse in New Orleans and one position provides support at Naval
Station Mayport, Florida. A PFC provides financial counseling at Naval Station
Mayport. One of the clinical MFLC counselors is out on medical leave and MHN
has been approved by both the POC and OSD to fill this position with a rotational
MFLC while the full time MFLC is out on medical leave.
3.1.4 Air Force: To better support service members and their families OSD has
directed a full two workday overlap of counselors. The MFLC Program provided
non-medical counseling services to 7 locations in the Pacific in support of the on-
going high operation tempo in PACAF. On June 28th, MHN was given directions
to begin implementation of two additional Pacific sites at Osan and Kusan Air
Bases in Korea. Target date for these two sites to begin in Korea was 22
September 2008. These two sites have since been implemented. MFLC support
in England, Italy, Germany and Portugal is currently provided at 11 installations.
Incirlik, Turkey and Moron, Spain will implement October 15th. A request for an
additional MFLC in Aviano has been approved. Support and feedback from
communities continues to be positive. MHN was also tasked to provide licensed
counselors to provide non-medical counseling and outreach educational services
to Service members and their families in a Coaching for Young Families (CYF)
pilot program at Eglin and Hurlburt Air Force Bases in Florida. The pilot includes
outreach and support programs for expectant and new fathers of isolated, hard-
to-reach families; Shaken Baby Syndrome awareness, education and prevention;
and identification of and outreach to all expectant and new parents. The Air
Force has requested OSD to approve MFLC assignments at 60 CONUS
installations, which have been approved. The request for an additional MFLC
located full time at the Pentagon was reportedly requested in the past – this
current request and/or approval is pending. Currently, Bolling AFB shares their
MFLC with the Pentagon location. During this reporting period, there were a total
of 52 sites active as of August 27th and 58 implemented as of September 29,
2008, and one additional base in October. The Pentagon has requested an
MFLC and date will be determined once all other implementations are complete.
The Air Force has requested that CYB-MFLC assignments be implemented in 13
OCONUS sites and 3 CONUS sites effective October 19, 2008 with 8 additional
Pacific Rim installations and 52 CONUS installations to follow over the next 8
months. USAFE has Personal Financial Counselors at 7 European installations
starting 4 August 2008 running through all of September.
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September 2008
3.1.5 Project Management:
a. MHN addressed with OSD and Marine service POCs the implementation of
MFLC telephonic support for Marine Individual Ready Reserve (IRR). Marine
POC included members of the Marine Corps Combat Operational Stress
Control team that addresses coping and recovery with operational stresses to
the planning process. Marine POC and MHN concur that more frequent
meetings should occur starting in August. The groups reconvened in August
and the Marine Director of Family Programs reinforced the need for these
meetings. The Director will successfully transfer some names of IRR Marines
to receive outreach calls from MFLC. A streamlined process to transfer the
names to MHN is being developed. Marine POC indicated that he is very
pleased with the support for IRR Marines.
b. MHN and OSD telephonically met with SOCOM and addressed MFLC for
support SOCOM Headquarters. Roles and responsibilities were reviewed
and the applicant, Denise Grant, was accepted as the SOCOM MFLC and
has reviewed an approved CAC card. Denise Grant is supporting SOCOM
personnel at the headquarters and through outreach to geographically
isolated SOCOM service members.
c. MHN met at Fort Bragg with SOCOM, Medical Commander, SOCOM

Command Chaplain, SOCOM Command Psychiatrist and SOCOM FRG
Support POC to review new SOCOM specific MFLC support and how In-
House Counseling could support the SOCOM community at Fort Bragg,
North Carolina. SOCOM requests a SOCOM specific flyer. A draft SOCOM
specific flyer is being reviewed at SOCOM Headquarters.
d. Fort Riley has requested and received support of 20 Surge MFLCs using
Army Special funding. MHN MFLC Director, Manager and Supervisor have
supported this surge through working with Division Surgeon, Chief Behavioral
Health and ACSO/MFLC POC. Weekly IRP and updates have refined the
process and streamlined support and referrals. A modified tracking system
was implemented by ACSO and 3309 soldiers of the 4th Brigade Combat
Team met individually with an MFLC for non-medical counseling. This is not
including sessions when soldiers brought spouses and family members to
have follow sessions with MFLC. The Brigade Surgeon briefed the Battalion
Commanders and Command Sergeants Major who received this support and
they were very appreciative. The Commanders indicated that they were not
surprised by the reported problems and felt many issues were under reported
as they had observed those issues in the unit area.
e. MHN met with Army CYP and reviewed implementation status. Army POC
indicated she was quite pleased with the speed of CYP implementation and
was impressed it occurred during the summer DoDEA/CYP program that
provided an additional 126 Child and Youth Behavioral-MFLC to support
Summer Enrichment programs. POC supported using current Army CYP
sites to mentor up to five days new CYB-MFLC so they could observe and
learn from the experienced CYB-MFLC at Army CYB sites. OSD has
approved paying these new CYB-MFLC to observe and provide support
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September 2008
during that week.
f. MHN received CYP request for purchasing nametags, flyers, and business
cards for additional Child and Youth Behavioral Military & Family Life
Consultant to support expanded CYS support for Army families. OSD
approved the purchase of these materials on an on-going basis. A needs
assessment on quantity needed has occurred and coordination of a
distributions plan has also occurred; OSD and the DA CYP approved the
Child and Youth Behavioral Military & Family Life Consultant nametags and
these nametags have been ordered and distributed. OSD reviewed and
updated the CYS SOP that included year-round and summer procedures for
the DoDEA/CYP program. The CYP POC and Service POCs reviewed and
approved these recommended changes. The DA reviewed current expansion
of CYB-MFLC at these installations to support deployment-impacted bases.
CYP requested additional Child and Youth Behavioral Military & Family Life
Consultant (CYB-MFLC) support for children at a number of installations as
CYB-MFLC are so well received. OSD supported the request for an
additional CYB-MFLC to Europe and for expanded support of CYP CONUS.
The final CYS SOP was approved and distributed by DA and MHN. The final
SOP addresses CYS and summer support for DoDEA/CYS.
g. MHN received OSD, DA and Ft. Riley request to implement logistical support
for MFLC’s with focus on purchasing additional phones, brochures, and
business cards supporting all surge requests.
h. MHN received IMCOM–Europe and DA request to implement DOCPER to

support Europe. The requisite approval by GovWorks of MHNGS has
occurred at this time. OSD has named Mike Wood, IMCOM MFLC POC, as
the COTR for Europe. Mike Wood will no longer be IMCOM MFLC POC
starting early November as he has accepted a position state side. We will
move forward with DOCPER upon his replacement. MHN also received OSD
and DA guidance to support IMCOM – Europe by forwarding monthly MFLC
Utilization Reports directly to Europe, in addition to our monthly submission to
the DA and OSD.
i. MHN continues to support Walter Reed Army Medical Center. OSD and
Walter Reed agreed on 3 MFLCs. Walter Reed contacts have communicated
appreciation for the MFLC support. The Medical Brigade had a change of
command in July and MHN will brief the new POC as his schedule permits.
j. The DA had requested and OSD approved “Storefront” MFLCs to rotate in

six-month assignments on post in high-deployment installations and “In
House Counseling” in the adjacent communities with heavy concentrations of
Army families. Originally, MFLCs were to provide services in “Storefront”
locations negotiated with the Department of Veteran Affairs, National Guard
Armories, Reserve Centers, Department of Agriculture offices and the
American Red Cross. In response to the shift away from off-post to on post
longer six-month MFLCs assignments, MHN modified its staffing plans. In
May, the DA reviewed extensions of MFLC services at these installations and
moved funds to the contract to cover augmented services. As of September
30, 2008 a total of 27 of 35 (17 of 20 assignments were filled for CONUS)
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September 2008
Store Front MFLC assignments were filled.
k. The Air Force POC continues to receive positive feedback from installation
POCs and communities in PACAF and USAFE. The Air Force POC indicated
support for continued implementation of rotational MFLCs in CONUS
locations and Personal Financial Counselors for USAFE started in August.
Coordination with Air Force and OSD occurred and procedures to implement
MFLCs were reviewed. The MHN Air Force management team has
conducted numerous briefings with Air Force command at each newly
implemented installation and the MFLC’s have been warmly received and
integrated into the services provided to Airmen and their families.
l. OSD encouraged MHN to build-out management, provider relations, staffing

and other associated teams as to accommodate additional tasking. The DA
previously added $9.9 million to the contract, and has indicated there would
be an additional $14 million funding forthcoming. The DA tasks are to
provide additional MHN support to soldiers and families at and around
specified CONUS and OCONUS locations. MHN has responded to ensure
resources are available to support additional tasks. OSD and DA have
approved purchasing flyers and posters for these DA Special Programs and
materials procurement has occurred, with local POCs distributing flyers and
posters on their installations. Fort Riley has requested 20 Surge MFLC to
support the return of 4th Brigade Combat Team using Army Special Funding.
m. OSD requested that MHN add Financial Counselors, Financial Outreach

Manager, and a trainer. These individuals will be assisting in the provision of
financial presentations and overseeing expanding financial counselor
network, and to work with National Military Family Association Scholarship
recipients to acquire the requisite AFCPE practicum hours and potentially to
become Personal Financial Counselors. OSD has re-opened working with
spouses on PFC certification. In addition to the existing two PFC
Supervisors, MHN has added two Financial Counselors from academia to
assist OSD on developing the core curriculum required by the Personal
Finance & Transition Directorate to be used in Financial Workshops and
presentations featured by the “Financial Readiness Challenge Campaign
Events.” including Turbo Tap briefings. Financial Counselors have been
trained by OSD on the critical requirements for “Turbo Tap and Military
Saves Programs.”
n. MHN has contracted with three National Military Family Association

Scholarship winners who have become PFCs to provide outreach to spouses
enrolled in the scholarship program.
o. MHN has been working closely with OSD on the Financial Readiness
Challenge Campaign/Financial Road Show. MHN has briefed the acting
ACSO and Deputy Director MWR at Fort Riley on this event during August.
MHN briefed the Financial Readiness Challenge Campaign to key members
of Fort Drum’s chain of command in early September. In response, Fort
Drum has requested two PFCs to provide education on car buying and
investing their combat pay to members of the BCT returning from combat in
late October through early November. Fort Riley has also requested two
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September 2008
PFCs to provide education on finances to members of a Brigade Combat

team in January. Currently, MHN has scheduled 9 Financial Readiness
Challenge Events, including 4 Army hosted and 5 Air Force hosted Road
Shows, with all hosts collaborating with nearby installations and joint bases.
Events have dates scheduled out beginning November 2008 through Q1
2009. MHN is actively working on confirming event agenda and engaging
speakers to serve as keynotes for events.
p. OSD has requested that MHN take the lead in the development and
implementation of the Financial Readiness Challenge Campaign/Financial
Road Show with special emphasis on reaching members of the Active force.
CRD Julian will brief the response of the financial difficulties to OPSDEP
Tank with the development of this tank briefing supported by MHN.
OSD has increased the ratio of PFCs to MLFCs support for events to one
PFC: one MFLC. MHN with OSD has created a Tiger Team to support this
campaign. The design, development, and deployment of booths and
materials for Turbo Tap and this campaign have been assigned to MHN.
OSD has directed MHN to hire Project Managers, Event Planner, Financial
Director and Individuals to outreach to PFAs. MHN has reached out to two
NMFA scholarship spouses who have completed AFCPE. These spouses will
be assisting further outreach efforts to military spouses.
3.1.6 Website:
a. The following enhancements were made to the website:

 Enhancements to DoD Web Security Model
 Added August 2008 Monthly Utilization Reports to the website
 Added August 2008 Contact Status & Financial Report to the website
b. Supported Software Development for:

 Business Systems Design/BARR document developed, reviewed and
approved for “PFC page & Home Page Design” as a part of PFC web
portal project
  Business Systems Design/BARR document developed, reviewed and
approved for “PFC Presentation Library” as a part of PFC web portal
project
approved for “PFC Activity Form” as part of PFC web portal project
approved for “PFC Secured Service Member Functionality” as a part of
PFC web portal project
approved for “Ask the PFC Expert” as a part of PFC web portal project
approved for “PFC Activity Form DB Updates” as a part of PFC web
portal project
 Supported BARR/ Business Systems Design development for “Program
Calendar & Latest News” as a part of PFC web portal project
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September 2008
 Supported BARR/ Business Systems Design development for “Financial

Forum” as a part of PFC web portal project
 Supported BARR/ Business Systems Design development for “PFC
Screening and Resumes” as a part of PFC web portal project
3.1.7 Deliverables Completed:
a. Provided Executive Summary Report to OSD, which is a snapshot of services

provided.
b. Provided weekly OSD Status Update Report showing all locations and
programs supporting OSD initiatives.
c. Provided weekly Full Time Hire update.
d. Provided weekly ad-hoc report listing all planned on-demand activities for the
National Guard and Reserves, which are scheduled to occur in the fourteen
days following the submission of the report. This report indicates location,
unit supported, number of MFLC approved, service POC approval and OSD
approval dates.
e. Provided ad-hoc report to the Army showing the number of direct services
provided by MFLC and the number of indirect services such as presentations,
briefings, and psycho-educational groups provided by MFLC at each Army
installation. Provided ad-hoc report after coordination with DA to IMCOM-
Europe. Reports were well received.
f. Provided ad-hoc report to Air Force showing the number of direct services
provided by MFLC and the number of indirect services such as presentations,
briefings, and psycho-educational groups provided by MFLC at each Air
Force installation.
g. Delivered the September 2008 Monthly Utilization Report.
h. Delivered the September 2008 Monthly Contract Status & Financial Report.
i. Delivered September Duty to Warn log.
3.1.8 Meetings, Briefings & Presentations (of significance):
a. Face to face meetings with JFSAP participants occurred during September

and MHN briefed the MFLC program to the expanded states MFLCs and
current MFLCs in order to develop cohesion, and review the overall
implementation plan. The JFSAP MFLC’s were further briefed on all the OSD
family support programs by various members of the OSD staff.
b. MHN providing weekly supervision to MFLC assigned to JFSAP states.

JFSAP Utilization Reports includes MOS and MFLC information and referrals
as part of direct service but highlight those direct services that are non-
medical counseling activities. JFSAP Utilization Report issued to OSD. MHN
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September 2008
has developed JFSAP Executive Summary, which included JFSAP support

and on demand support provided to each state. MHN participates in the
weekly JFRC meeting to help address barriers to staffing new JFSAP and the
new request process.
c. Regional OSD briefings of Family Programs provide updates on many OSD

programs to service, National Guard, Reserve, and installation POCs. These
briefings on MFLC include information on financial counseling, installation
and on demand support. The first regional meeting occurred in Seattle, the
second in New Bern, NC, the third meeting was in Austin, TX, the fourth was
in Jacksonville, Florida, the fifth was in San Diego, California. The sixth and
seventh meeting occurred in Vincenza, Italy and Washington, DC and was
attended by Terry Fullerton. Jocelyn Olympio attended the briefing in Norfolk,
Virginia. Pam Swanson attended the New Mexico Regional Workshop in
May. The briefing in Europe occurred in June and was attended by MFLC
Program Director and OSD COTR. Thomas Brashears and Betsy McBride
attended the Kentucky Regional Workshop in July. The program Director and
OSD COTR will attend PACAF Regional Workshop in October while Denise
Brown will attend the PACAF Regional Workshop in Okinawa and the
Republic of Korea in late October through early November.
d. MFLC-VA: MFLC VA status meetings were scheduled with David Lloyd.

Victim Advocacy Services (MFLC VA): Meetings were held to review the
progress of the ongoing MFLC VA implementation.
e. Individual meeting with Child and Youth Program, Barb Delaney and Joanna
Pike, to review expanded support for staff at Army installation, staffing and
timeline, introduced new CYP Director. Barb Delaney was appreciative with
the speed of the roll out of additional CYB-MFLC to support the Army. CYP
Directors were very appreciative of the CYB-MFLC support that has been
provided. Barb Delaney provided 19 sites requesting additional CYB-MFLC
support. Meeting with MFLC Director, Terry Fullerton introduced new MHN
Director of Child and Youth Programs, Betsy McBride, and Barb Delaney and
Joanne Pike of CYP and briefed program to have new CYB-MFLC shadow,
observe current CYB-MFLC prior to providing these supports to CDC, SAS,
and Teen Centers.
f. Meeting with OSD on financial events focusing on support of Financial

Readiness Campaign and the Mobile Training Team. The COTR explained
the MFLC contract structure and how it could flexibly support the required
Tiger Team, booth, materials and presentations development. OSD reviewed
and approved the PFC training manual and flyers. OSD approved that MHN
reach out to military installations to market the Financial Readiness
Campaign and to directly coordinate complete the installation needs
assessment. OSD requested to have MHN support all future Turbo Tap
presentations.
g. Reviewed the Financial Counselor program with Air Force lead, Lorraine
Neuser. Air Force reported that they were impressed with the PFC program
and in turn USAFE requested PFCs to support their footprint. That support
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September 2008
was provided from early August through to the end of September.
h. Meeting/conference call held with OSD COR, MFLC Program Director, and
MHN’s Director of Government Contracts. Details are provided in Section F
below.
i. Meeting with Fort Drum’s Director of MWR, Hal Greer, PFM, Paul Clarke,
Rear Detachment Commander, LTC Lewis, Garrison Commander, Col
Riddle, and the wife of Commanding General, Mrs. Barbara Oates on surge
support for the 10th Mountain Division. This surge support will commence
during the last week of October or the first week of November and will include
2 PFCs and 8 Surge MFLC’s.
j. Meeting with OSD MFLC team with Air Force POC on rotational nature of
MFLC support for the Air Force, PFC support for USAFE, MFLC support for
DoD/DoDEA Schools in Europe, the status of PACAF support and the status
of CONUS implementation of MFLC for Air Bases.
k. Meeting with MFLC POC, Frankie Stull, of the US Army Recruiting Command
to discuss implementation of 8 PFCs and 8 MFLC’s to support each of the
recruiting areas. An upcoming USAREC conference will be attended by
MFLC Deputy Program Director, Thomas Brashears, who will brief the MFLC
and PFC program to the assembled recruiters.
l. Meeting with 1st Infantry Division Commander, MG Wiggins, wife of the

Division Command Sergeant Major, and the wife of Chief of staff Col Gibbs,
MFLC COTR, Mike Hoskins and MHN staff, and Acting Director of Army
Community Service on how MFLC is supporting the 1st Infantry Division.
Command group expressed appreciation for MFLC support and quick
response to request for 20 additional MFLCs for surge support. Issues
addressed were how to increase effectiveness of program and how to better
support the Division. CG requested surge of 20 additional MFLC’s to meet
each of 4000 members of 4th BCT for 30 minutes to support their re-
integration from Iraq in the July timeframe. This support was requested to
occur using Army Special Funding. CG also requested MFLC reach out to his
returning units that have just been relocated to White Sands. This
outreached has occurred and will continue on a 1 x 2 week basis.
m. Briefing by Division Surgeon to 4th BCT provided the result of counseling to

the Battalion Commander and Command Sergeants Majors.
n. Commander and Deputy Commander of Mobile Training Team Command at

Fort Riley briefed MFLC COTR and Program Director on MFLC support for
their imbedded trainers this command group was very appreciative of MFLC
support.
o. Meeting with OSD, DoDEA POC, and Service POCs to address this year’s
DoDEA/School Program. OSD provided guidance to ensure MFLCs support
at several high schools in Europe and support for schools near Fort Bragg,
North Carolina. MFLC CYP Director has coordinated with European POC
and MFLC’s should provide support starting mid October.
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September 2008
p. Meeting with OSD and National Military Family Association to coordinate

Operation Purple Camps. OSD guidance is to ensure MFLCs support camps
and capture WoW stories which has occurred
q. Meeting with Air Force POC about Air Force requirements for MFLCs in
CONUS. Air Force is implementing MFLC Program for children and youth at
60+ Air Force installations CONUS. Telephonic Briefings for implementation
of MFLC at additional bases were added. MHN staff will go to each
installation through September for on-site briefings. CYB-MFLC
implementation is set for October.
r. Pam Swanson provided 3 hours Air Force training Brief to 25 new MFLC’s
that have agreed to take three AF CONUS assignments in the next year.
This training was well received and is in place to ensure a sufficient network
is place that is knowledgeable and of high quality. Another training is
scheduled for October 3rd for new providers.
s. Meeting with OSD COTR, Mike Hoskins, and DA POC, Rich Stagliano on DA
reporting requests MFLC support for increased footprint in CONUS and
OCONUS, DOCPER and Army Special Programs (In House Counseling and
Storefront Counseling), also meeting to review staffing at Army installations
and validate MHN staffing numbers, Army providers and TDLs issued by
OSD.
t. Meeting with Air Force POC, Renee Harris and Lorraine Neuser to discuss
roll out of MFLC services for Air Force, possible support for Personal
Financial Counselors for USAFE, and status of roll out of MFLC to 60+
CONUS Air Force installations.
u. Meeting with Army, Air Force, National Guard, JFSAP, and Children & Youth
and OSD COTR, Mike Hoskins, Gerry Carlon, Olivia Smith, Jena Moore and
MFLC Program Director, Terry Fullerton to discuss the increased support
through adding states who would receive these services. OSD emphasized
roll out and overcoming barriers to implementation.
v. Meeting with MFLC Manager, Ty Whyte and MFLC Program Director, Terry
Fullerton. Issues addressed DOCPER, current states of status to appoint
IMCOM representative as MFLC COTR for Europe. DOCPER for supervisor
for MFLC in Europe is being coordinated. IMCOM has received the
necessary paperwork from OSD but Mike Wood must complete COTR
training prior to moving the DOCPER process forward.
w. Meeting with JFSAP in which OSD encouraged use of on demand MFLC

services. OSD also encouraged MHN to hire second JFSAP MFLC Manager
whose duty station will be in Tennessee. This hire has occurred. A third
JFSAP Manager duty station will be located in the JFSAP Center to support
those services. Immediate hiring is encouraged so training can occur but
interviews with POCs for many of the states is on hold, which is a necessary
step in the hiring and placement process.
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September 2008
x. Meeting with OSD on Financial Outreach Program and MHN adding

additional positions to support the expansion of financial outreach and
support.
y. Telephonic meeting with the Ft. Bragg SOCOM POC on MFLC program.
SOCOM at Ft Bragg encourages face-to-face meeting follow up with SOCOM
key members so can understand how MFLC program can supplement current
services and resources and see drafts of SOCOM specific MFLC brochures
and posters.
z. Meeting with EUCOM and DoDDs to address the request for six MFLCs to
begin a year long Pilot for DoDDs Europe High School Communities with high
deployment. The request is for 3-month rotations to begin on or about
October 2008. The request has also been forwarded to Mike Hoskins from
Wayne Boswell EUCOM and approved.
aa. AFRICOM meeting will be held with EUCOM and AFRICOM to address the
request for MFLCs, to support AFRICOM to include Stuttgart HQ, Jabouti,
and possibly two rotational MFLCs teams each team being comprised of two
MFLC’s.
bb. Meeting with J-1 Minnesota National Guard, Col Gertes, LTC Larsen, Major
Fleming and CH Morrison on how best to support the Minnesota National
Guard. Minnesota has requested expanded local MFLC support for Beyond
the Yellow Ribbon events.
3.1.9 Major Travel Performed:

NAME CLIN DATE
BASE LOCATION REASON FOR TRAVEL
Brief Family Readiness Advisor
Donna Smith 0018 09/02/08-09/03/08 Fort Benning, GA
Council.
Joanne McChord & F.E. Air Force Implementation
0018 09/09/08-09/11/08
Higgins Warren AFB Briefings.
Columbus &
Joanne Air Force Implementation
0018 09/15/08-09/19/08 Maxwell-Gunter
Higgins Briefings.
AFB
Pam Site visits to brief Incirlik and
0018 09/08/08-09/17/08 Europe
Swanson Moron.
Thomas
0018 09/07/08-09/19/08 Korea Korea Implementation Briefings
Brashears
Ronnie
0018 09/17/08-09/23/08 Korea Korea Implementation Briefings
Weiner
To participate in testing the new
Denise
0018 09/02/08-09/05/08 Irving, TX automated solution for the
Brown
Marine Call Center.
Meet Garrison Commander and
Jim Keener 0018 09/02/08-09/03/08 Ft. Drum
brief MFLC Program.
Jocelyn Meet Garrison Commander and
0018 09/02/08-09/03/08 Ft. Drum
Olympio brief MFLC Program.
Terry Meet Garrison Commander and
0018 09/02/08-09/03/08 Ft. Drum
Fullerton brief MFLC Program.
Page 15 of 37
September 2008
Terry Provide feedback on Surge

0018 09/18/08-09/19/08 Ft. Riley
Fullerton results to BCT Leaders.
Terry To participate in the
0018 09/12/08-09/13/08 Minnesota
Fullerton reintegration training.
Site visit to meet with POC and
Mary brief program and provide
0018 09/10/08-09/11/08 Camp Atterbury
Gallentine guidance on process for
requesting on-demand support.
Attend CFP Financial Planning
Susan Montz 0018 09/12/08-09/14/08 Washington, DC
Seminar.
Gina Attend CFP Financial Planning
0018 09/12/08-09/14/08 Washington, DC
Clemente Seminar.
Attend CFP Financial Planning
Youa Vang 0018 09/12/08-09/14/08 Washington, DC
Seminar.
Denise
0018 09/15/08-10/03/08 Irving, TX Marine Call Center.
Brown
Provide feedback on surge
Donna Smith 0018 09/16/08-09/18/08 Ft. Riley
results to BCT Leaders
Holly Provide feedback on surge
0018 09/16/08-09/18/08 Ft. Riley
Gardner results to BCT Leaders
Donna Smith 0018 09/23/08-09/25/08 Ft. Drum Discuss details of surge.
Jim Keener 0018 09/23/08-09/25/08 Ft. Drum Discuss details of surge.
3.2 Victim Advocacy Services (MFLC-VA)
3.2.1 Overview: Overview: MHNGS delivers victim advocacy services throughout the
military to victims of domestic abuse and sexual assault at Marine and Air Force
installations nationwide. The purpose of this program is to expand the availability
of representative advocates and shelter services for victims of domestic abuse in
the Military. MHN provides victim advocates that are full-time, part-time, and/or
on-call to provide in person (face-to-face) victim advocacy services at
installations. The responsibilities of advocacy supervisors and managers include
the full range of management activities, with a workforce spread across military
installations nationwide.
3.2.2 Services & Resources: MHNGS services include 1) response capability for
emergency or ongoing services to victims, full-time, part-time and on-call; (2)
safety planning to reduce and avoid repeat incidents and promote victim safety;
(3) facilitating victim contact with military and civilian support resources; (4)
accompanying victims to military and civilian legal proceedings; (5) collaborating
with military law enforcement and criminal investigation units; (6) participating in
the development and collaboration of public awareness campaigns on victims’
rights and advocacy services, and (7) providing advocacy for victims of sexual
assault. Additionally, while working closely with installations and surrounding
communities, advocates support victims through education and outreach efforts,
including (1) needs assessment and planning for victims and their children; (2)
Page 16 of 37
September 2008
accompanying the victim to appropriate medical exams and law enforcement

interactions; (3) locating existing resources; and (4) providing ongoing support as
needed to ensure the victim receives assistance. MHN also assists victims in
contacting legal advocacy assistance or court services, including filing for civilian
protective orders and requests that commanders issue military protective orders.
We advise victims on the impact of domestic violence on children and refer
clients to assess physical and mental health of impacted children. Advocates
provide required documentation, metrics, monitoring and reporting.
3.2.3 Program Management: During this reporting period, MHN efforts were focused
on recruiting for all open locations; Barstow, Cherry Point and Eielsen. Cannon
and Edwards were added at the end of the month due to MFLC VA resignations.
A second candidate was identified and has accepted the position to support the
Marines at Barstow. A replacement candidate was also found to provide support
at Cherry Point. MHN is working with the FAO at Eielsen for potential coverage
solutions due to challenges with this location.
3.2.4 MFLC VA’s were placed this month at:
SERVICE
INSTALLATION ADVOCATES PLACED
BRANCH
Air Force Dover AFB, DE On-Call Only Advocate
Air Force Seymour-Johnson AFB, NC 15 Hour/Week Advocate
Marines Henderson Hall, VA On-Call Only Advocate
As of September 30, 2008, the following positions were open:
SERVICE
INSTALLATION POSITION OPEN
BRANCH
Air Force Cannon AFB, NM 20 Hour/Week Advocate
Air Force Davis-Monthan AFB, AZ 15 Hour/Week Advocate (On Hold)
Air Force Edwards AFB, CA 20 Hour/Week Advocate
Air Force Eielson AFB, AK 20 Hour/Week Advocate
Marines MCAS Cherry Point, NC 35 Hour/Week Advocate (Candidate Identified)
Marines MCLB Barstow, CA 20 Hour/Week Advocate (Candidate identified)
Staffing as of September 30, 2008, including August placements:
AIR
INSTALLATION MFLC VA ON-CALL VA
FORCE
Andrews AFB, MD 1
Beale AFB, CA 1
Cannon AFB, NM
Davis-Monthan AFB, AZ
Dover AFB, DE 1 2
Edwards AFB, CA 1
Eglin AFB, FL 1 1
Page 17 of 37
September 2008
Eielson AFB, AK
Elmendorf AFB, AK 1 1
Hickam AFB, HI 1 2
Hurlburt AFB, FL 1 1
Keesler AFB, MS 1
Little Rock AFB, AR 1
Malmstrom AFB, MT 1
Maxwell AFB, AL 1 1
McGuire AFB, NJ 1
Minot AFB, ND 1
Moody AFB, GA 1
Mountain Home AFB, ID 1
Peterson AFB, CO 1
Robins AFB, GA 1
Scott AFB, IL 1 1
Seymour-Johnson AFB, NC 1
Shaw AFB, SC 1
Sheppard AFB, TX 1 2
Tinker AFB, OK 1 1
Travis AFB, CA 1 1
Wright-Patterson AFB, OH 1
Subtotal 24 14
MARINES INSTALLATION MFLC VA ON-CALL VA

Camp Lejeune, NC 2 2
Henderson Hall, VA 1 3
MCAS Beaufort/Parris Island, SC 1
MCAS Cherry Point, NC 1
MCAS Miramar, CA 1 2
MCAS New River, NC 1
MCAS Yuma, AZ 1 1
MCB Quantico, VA 1 1
MCLB Barstow, CA 1
MCRD San Diego, CA 1 2
Subtotal 9 13
FAMILY JUSTICE CENTERS MFLC VA ON-CALL VA

Bexar County Family Justice Center, TX 1 0
Hillsborough County Family Justice Center, FL 1 0
Subtotal 2 0
Page 18 of 37
September 2008
SERVICE BRANCH MFLC VA ON-CALL VA

Air Force 24 14
Marines 9 13
Family Justice Centers 2 0
TOTALS 35 27
3.2.4 Reports: Under the MFLC-VA Project, MHNGS is delivering an MFLC-VA

Monthly Utilization Report, specific to the victim advocacy services being
furnished under MFLC contract. That report is separate from the Monthly
Utilization Report under the MFLC proper program. This approach is in direct
compliance with the request of OSD. Timing of the Victim Advocacy Program
Monthly Utilization Report will be different from that of the MFLC proper program,
as the data are gathered using means other than the MHNGS Web portal.
MHNGS will continue to work with OSD to determine whether Web-enabled
reporting, for the MFLC-VA Project, is to be developed.
3.2.5 Meetings, Briefings, Presentations (of significance): The Director of Victim

Advocacy Services met with the MFLC VA and POC at Dover AFB to review
operations and provide a program update. A program update was also reviewed
with Martha Salas during this reporting period.
3.3 Joint Family Support Assistance Program (JFSAP)
3.3.1 Overview: MHN has been tasked to deliver Joint Family Support Assistance
Program (JFSAP) for families of members of the Armed Forces. The purpose of
this program is to provide mobile, high quality family services to augment current
Family Programs’ ability to meet the needs of Active Duty, National Guard and
Reserve family members. Primary focus of support will be family members who
are geographically dispersed from a military installation. The following 15 states
are included under this initiative. 1) Alabama 2) Arkansas 3) California 4)
Colorado 5) Florida 6) Hawaii 7) Indiana 8) Minnesota 9) Nebraska 10) New
Hampshire 11) Ohio 12) Oregon 13) Tennessee 14) Texas 15) West Virginia.
MHN JFSAP services include both non-medical short-term counseling and
psycho educational support services. Consulting and psycho educational
services are provided by master level counselors who are independently licensed
in the state that they are assigned. MHN was tasked with increasing JFSAP
services to an additional 20 states in a third quarter phase two implementation
plan with a third phase implementation of the remaining 15 states and 4
territories phased in fourth quarter 2008. This tasking was modified and MHN
was instructed to complete all MFLC hiring prior to September’s JFSAP training.
MHN expanded efforts to bring JFSAP MFLC’s on board. Some POCs have
been unavailable to interview MFLC applicants which have delayed staffing all
sites as OSD’s guidance requiring. POC interview and approval remains in place.
3.3.2 Services & Resources: JFSAP Military Family Life Consultants and Child and
Youth Behavioral Consultants provided short term counseling to assist service
members and families in dealing with relationships, crisis intervention, stress
Page 19 of 37
September 2008
management, family issues, parent-child communications, family separations,

and reunions and reintegration due to deployments. The counseling services will
also assist military members and families volunteering to support military
communities and families (i.e., Family Readiness Group Leaders, Family Support
Volunteers). Only MFLCs provide direct non-medical counseling as MOS
provides only referral information. Both MFLC and MOS consultants will provide
information and referral, which will be included in Utilization reports as direct
services. MHN non-medical counseling support as direct service will be
differentiated from information and referral so OSD receives reports of non-
medical counseling support counted the same way across MFLC activities.
MHN program support/psycho educational services include: 1) Creating a "high-

tech, high touch" web-enabled community to connect military families with each
other and with supportive resources, 24/7. 2) Augmenting existing family support
programs. 3) Providing outreach to families through mobile support services and
delivery systems. 4) Improving coordination of military family assistance
programs, activities, and initiatives provided by the DoD and other resources. 5)
Integrating services and programs into a comprehensive delivery system that
responds to the needs of members and families wherever they are located 6)
Increasing awareness of active and Guard and Reserve Service members and
their family members to existing family assistance services and programs by
developing and enhancing communication vehicles and channels. 7) Informing
leadership and service-providers about the range of available programs and
services and how service members and their family members can access them.
8) Providing information and connection to Child and Youth care resources. 9)
Sponsoring volunteers and family support professionals in the delivery of support
services.
3.3.3 Staffing: MHN has 51 MFLC’s hired and on the ground at each JFSAP
headquarters location. We have interviewed and forwarded for the POC’s review
an additional 25 MFLC’s for the remaining 38 positions. MHN continues to
vigorously recruit for the remaining positions.
3.3.4 Project Management: MHN previously received OSD approval for purchasing
laptops, air cards, blackberries and cell phones for all consultants in the 15
originally identified states. Distribution has been completed. MHN previously
also received OSD approval to lease 14 vans, one for each JFSAP state with the
exception of New Hampshire. Many of the vans were switched to automobiles at
the request of OSD. OSD has directed MFLC provide laptops, air cards,
blackberries and cell phones to the new JFSAP states.
MHN has received OSD approval of nametags, business cards and flyers and
has been instructed to purchase these approved nametags, business cards, and
flyers on a recurring basis for the new JFSAP states. Production and distribution
for all business development tools has occurred and recurring replacement will
occur regularly. Development of tabletop displays for all 15 JFSAP states have
been approved by OSD and distribution to each state completed.
3.3.5 Reports: Under the DoD initiative for the JFSAP project, MHN developed a
JFSAP Activity Form, which OSD reviewed and approved, we modified the age
of child portion of the activity report per OSD guidance. Development meetings
Page 20 of 37
September 2008
have been scheduled to develop a JFSAP Monthly Utilization Report and a draft
JFSAP Monthly Utilization Report was provided to OSD. MHN and OSD met the
week of 14 April to review current draft of JFSAP Utilization Report. That report
is to be separate from the Monthly Utilization Report under the MFLC proper
program. This approach is in direct compliance with the request of OSD. The
first JFSAP Utilization Report will be implemented on 15 May. Standard Duty to
Warn Report is provided to each Service and OSD. OSD is reviewing security
set up for JFSAP reports and will direct OSD has access to all reports, National
Guard have access to all NG data and distribute same to states, and Reserve
POC have access to all Reserve data and distribute same to Reserve POC in
each state.
3.3.6 Meetings, Briefings, and Presentations (of significance): Individual meetings with
JFSAP Program staff for each state occur weekly to update status of
implementation and to provide clinical supervision of all program staff. As
necessary, meetings are scheduled to include OSD JFSAP POC, Gerry Carlon,
OSD COTR, MHN Program Director, Terry Fullerton, MHN Manager, Kimberly
O’Bannon, MHN Supervisors Jim Balick, Amber Chamberlain and appropriate
pilot program POC. The Manager of On Demand MFLC Services, two (2)
MFLCs and the MHN Vice President for Government Specialty services attended
most recent JFSAP meeting. The JFSAP training and conference occurred in
Arlington, VA September 14-17 and 41 MFLC’s from the state JFSAP teams
attended as well as the MHN Vice President for Government Specialty Services,
MFLC Program Director, Director of Field Operations, two JFSAP Managers and
four JFSAP Clinical Supervisors. MHN held the MFLCs over for one additional
day for specific MHN/MFLC training. MFLC program tabletop displays with
printed materials is available and face-to-face contact with attendees provide
information about the scope and means of requesting MFLC services for the
respective populations. There is special interest in showcasing the On Demand
and Personal Financial Counseling support that is available.
3.4 Coaching for Young Families
3.4.1 Overview: MHN has been tasked to provide professional, licensed and
credentialed counselors to provide non-medical counseling and outreach
educational services to Service members and their families in a Coaching for
Young Families (CYF) pilot program. The pilot includes, but is not limited to the
following: outreach to programs for expectant and new fathers; intensive
deployment support (pre, during, return and reintegration) to families with young
children; outreach to isolated, hard-to-reach families; Shaken Baby Syndrome
awareness, education and prevention; support to surviving spouses and children
of deceased and/or injured Service members; and identification of and outreach
to all expectant and new parents. The CYF pilot also provides support to war
widows with young children in the Fort Hood, Texas area.
3.4.2 Services & Resources: MHN CYF consultants will be engaging the children,
supporting parent(s), interacting with families, and assisting and supporting the
staff. Consultants will be available to 1) address a range of issues including
couples' and parent-child communication, relationships, parenting, family
separation and deployment, loneliness, and stress. 2) Suggest courses of age
Page 21 of 37
September 2008
appropriate behavioral interventions to enhance coping and behavioral skills. 3)

Provide life skills activities/discussions for children on topics such as, but not
limited to the following: communication, self esteem/self confidence,
sibling/parental relationships, resolving conflicts, coping skills, loss and grief,
managing anger, separation from parent, divorce and deployment and
reintegration issues. 4) Facilitate drop-in groups or opportunities to discuss the
topics listed above with the children and caregivers. 5) Provide supportive and
consulting services for families including: psycho-educational presentations on
requested topics, individual guidance, supportive/educational groups,
recommend referrals to family counseling and military social services as needed.
6) The CYF consultants will also provide crisis intervention services when
appropriate and referral if necessary through the Installation POC to the
appropriate community military resource. 7) Reach out to young families to
assess their needs and offer parenting and child development education,
support, counseling and other services as appropriate. 8) Facilitate the
connection of young families/new parents to supportive military and civilian
resources. 9) Enhance young military couples' skills and abilities to cope with
parenting, marriage, deployment cycle, and bereavement/grief/loss.
10) Raise awareness about the effects of deployment and reunification on young
children and families.
3.4.3 Staffing: MHN had one MFLC at both Elgin and Hurlbert Air Force Base in FL.
The MFLC assigned to Elgin Air Force Base resigned stating uncertainty of
program continuing beyond the one-year pilot program. MHN has provided OSD
with utilization data to make determination on program. We have one master
level licensed consultant providing CYF services in Kentucky, and at Eglin and
Hurlburt Air Force bases in FL. We have two master level licensed consultants
providing CYF services at Ft. Hood, TX.
3.4.4 Project Management: MHN has received approval to provide each CYF
consultant with a cell phone and two CYF-MFLC nametags. OSD has approved
flyers, nametags, and business cards and has provided recurring approval for
each CYF to receive flyers and business cards.
3.4.5 Reports: The CYF program report is included in the standard MFLC Monthly
Utilization Report under the MFLC proper program. This approach is in direct
compliance with the request of OSD. Standard Duty to Warn reporting is
provided via each packet provided to each Service and OSD.
3.4.6 Meetings, Briefings, and Presentations (of significance): Individual meetings with
CYF Programs for each Service and the National Guard are occurring frequently
to update status of implementation. Attendees include OSD CYF POC, Gerry
Carlon, OSD COTR, MHN Program Director, Terry Fullerton, MHN Manager,
Kimberly O’Bannon, MHN Supervisor Amber Chamberlain and Jim Balick, and
appropriate program POC.
3.5 “Store Front” & “In-House Counseling Services” Initiatives (Army Special
Program)
Page 22 of 37
September 2008
3.5.1 Overview: ACS is acutely aware of the deployment related stressors introduced
to both troops and their families as a result of 15-month tours in theater. The
demand for MFLC-type non-clinical, problem-solving counseling services on and
around high-deployment Army installations is extremely high, and beyond the
capacity of the current on-base military support resources and current MFLC
rotations to multiple Army CONUS and OCONUS installations. The objective of
the Army Special MFLC Program is to provide non-medical problem solving
counseling services to military personnel and their family members in one-on-
one, couple/family and group settings, and indirect services including community
outreach, program awareness building, and special trainings that promote
individual and family adjustments to the stressors of deployments.
In response to the identified needs, the Dept of Army provided funds to the
contract directed at increasing MFLC outreach and direct counseling support in
Army communities at CONUS and OCONUS Army locations designated by
Army.
A key element of the “Store Front” initiative, as originally requested by OSD, was
to have these additional MFLC services provided off of the military installations at
Veteran Affairs offices, Department of Agriculture offices, etc. Substantial effort
was made to locate and negotiate off-installation locations. MHN was then
directed that MFLC instead were to be located on the military installations, rather
than offsite, and the assignment durations were to be 180 days. MHN has moved
forward to effect these changes in our service delivery approach. We staffed Ft.
Carson back in March. MHN filled 27 of 35 MFLC assignments in September.
CONUS has 17 of 20 consultants staffed and OCONUS has 10 of the 15 staffed.
The “In-House Counseling Services” service model is composed of community-

based counselors, including small provider groups, with established practices,
who agree to reserve a set number of days/hours for MFLC counseling of the
local installation’s service members and their families. MHN has, and continues,
to contract with these local counselors, through fixed price arrangements that will
ensure availability, through pre-established schedules, of times when military
members and their families can receive non-medical counseling services. MHN
is working with DA and OSD on advertising efforts to ensure staff, service
members and families know about this additional option to obtain counseling.
3.5.2. Services & Resources: The focus of the Army Special Program is immediate
augmentation of the MFLC rotational support to Army communities experiencing
the challenges of multiple and frequent deployments. As discussed above, this is
being accomplished through two separate approaches, i.e. “Store Front” through
provision of 180-days rotational assignment; and “In-House Counseling Services”
through local community-based consultants providing fixed days/hours of
available counseling during the day, in the evenings, and on the weekends.
3.5.3. Staffing: The “Store Front” consultant staffing requirements were identified as
illustrated in the table below.
Page 23 of 37
September 2008
No. Location / Installation No. of MFLC FTEs Required

1 Hawaii 3
2 Alaska Fort Richardson 3
2a. Alaska Fort Wainwright 3
2b Alaska Fort Greely 1
3 Japan Camp Zama 1
Subtotal OCONUS 11
CONUS
4 Fort Lewis 2
5 Fort Hood 2
6 Fort Polk 2
7 Fort Leonard Wood 1
8 Fort Sill 2
9 Fort Bliss 1
10 Fort Dix 1
11 Fort Bragg 2
12 Puerto Rico Fort Buchanan 2
13 Fort Campbell 2
14 Fort Stewart 1
15 Hunter Air Base 1
16 Fort Carson 1
Subtotal CONUS 20
Total All Locations 31
As noted above, “Store Front” locations have been converted to 180-day

rotations, consecutive 90-day rotations, except Fort Greely and Camp Zama.
Upon receiving the change directive, MHN notified installation POCs and MHN
supervisors of the extended rotations. During the reporting period MHN staffed
17 assignments CONUS and 10 of the 15 OCONUS assignments. The “Store
Front” rotation at Fort Greely continues per specific DA guidance as a sixty days
rotation. These 5 Army Korea locations are regular rotational assignments, not
Storefront.
“In House” counselors are under contract to provide services at Fort Bliss, Fort
Buchanan, Fort Carson, Fort Dix, Fort Hood, Fort Richardson, Fort Bragg, Fort
Lewis, Fort Leonard Wood, Schofield Barracks, Fort Stewart, Hunter Air Base,
Fort Polk, Fort Sill, Fort Wainwright, and Fort Carson.
OSD and DA encouraged MHN to add staff and management to support the
Army Special Programs. In the reporting period MHN continues to recruit a
supervisor to support Army Special Programs.
3.5.4 Project Management: The flyers have been updated and received approval from
OSD. When DA has indicated they will focus additional resources on advertising
those Army Special Programs. Consultants, POCs and MHN supervisory staff
promote utilization of “in house” service as an option to routine MFLC support.
3.5.5 Reports: Utilization reporting and quality reporting for the Army Special Program
was established. Utilization reporting under the Army Special Program includes
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September 2008
distinct designations for “in house” and “store front” so that both utilization and
financial data will be specifically tracked to Army Special Program and
differentiated from the OSD reimbursed MFLC services. Quality reporting and
tracking is integrated into the quarterly quality report.
3.5.6 Meetings, Briefings, and Presentations (of significance): On-going meetings with
government principals continue.
3.6 Minnesota National Guard
3.6.1 Overview: The Minnesota National Guard developed a program titled Beyond
the Yellow Ribbon. This program included a Family Readiness Academy (FRA),
which began as a pilot program in January 2007 to meet the needs of family
members of the National Guard service members who were deployed to Iraq and
were scheduled to return in the spring of 2007. This group was extended
therefore leading to an increase in the need for Military & Family Life Consultants
to be onsite in the state.
3.6.2 Services & Resources: Initially, MFLC On-Demand services were in place to
provide On Demand MFLC consultations to the family members of the National
Guard soldiers. These MFLC services included attendance at FRAs, Monthly
Initial Reintegration Trainings, Family Day Events, and other activities. The FRA
provided family members with the opportunity to attend several workshops
throughout the day. The groups are small which encourages group discussion.
Members from key organizations such as the VA, Military OneSource, and the
Vet Center are also invited to attend. The Military & Family Life Consultants have
provided presentations on topics such as Single Soldier Issues, Reconnecting
with Your Children, and Reconnecting with Your Spouse. Additionally, MFLC
consultants were available and onsite for individual crisis consultations. After the
announcement of the extension, Coping with Extended Deployments was added
as an additional presentation. Based on the increased demand for services in
mid- January of 2007, OSD approved MFLCs to be onsite full time on a monthly
basis. In June of 2007, a full time consultant was hired to support the soldiers
and family members of the Minnesota National Guard. The consultant has
covered the entire state, and has been able to touch thousands of individuals;
reaching out to individuals in both suburban and rural areas as part of the JFSAP
Program two additional MFLC are included as part of that imitative.
The feedback from the individuals in the state, both FRG leaders and family
members has been extremely positive. Many have reported being very fortunate
to have these services available to them. Minnesota POC, CH Morris, has
requested financial support from MHN Personal Financial Counselors and Turbo
Tap presentations. Minnesota National Guard has communicated both to JFSAP
Director and MHN that increased MFLC support for training is desired. JFSAP
Director and J1 Minnesota National Guard have requested MFLC Director to visit
J1 to directly coordinate next steps. Minnesota acting POC has requested MFLC
Program Director, Terry Fullerton, to visit Minnesota to coordinate additional
support for their Beyond the Yellow Ribbon Program. This meeting focused on
MFLC providing more support for Minnesota via presentations by regional MFLC
Page 25 of 37
September 2008
and support at 30, 60, 90 day events with a core team of on demand MFLC.
3.6.3 Staffing: MHN provides one masters level licensed consultant for this program.
In addition, to this one full time MFLC, Minnesota has two additional Full Time
MFLCs as part of the JFSAP. In addition, on demand MFLC supported
Minnesota FRA events.
3.6.4 Project Management: MHN received OSD approval to purchase and provide cell
phones to each MFLC and nametags. MHN received OSD approval for
purchasing flyers and business cards on a recurring basis.
3.6.5 Reports: Minnesota National Guard reporting is included under the standard
MFLC Monthly Utilization Report. Duty to warn reporting is provided in the
standard Duty to Warn Packet provided to Minnesota and OSD. This approach
is in direct compliance with the request of OSD.
3.6.6 Meetings, Briefings, and Presentations (of significance):

Continued telephonic meetings with LTC Larsen occur to insure support of the
numerous Minnesota National Guard events. MHN National Guard would like a
robust cadre of expert MHN presenters to repeatedly provide the range of
presentations that are part of the reintegration academies. Individual meetings
with MN full time MFLC are occurring as needed to update status of
implementation. CH Morris and Dr. Fullerton have coordinated additional support
in the area of financial counseling and development of briefing topics for CH
Morris. Meeting with Col Gertes, LTC Larsen, MAJ Fleming and CH Morris
focused on additional MFLC support for Beyond the Yellow Ribbon.
3.7 Alaska National Guard
3.7.1 Overview: MHN and OSD are sensitive to the growing numbers of National
Guard and Reserve leaders who are unable to meet the needs and coordinate
resources in support of returning and deploying troops from Alaska. Several NG
Family Programs offices have successfully utilized (shared) counseling assets
from Army in the past. For example, the deployment and combat operations of
the Army's Stryker Brigade from Ft Richardson has stretched the Army MFLC
arrangement to the maximum. MHN recognizes the unique difficulties of
providing services in Alaska due to the geography, climate, and size of the state
where most of the armories will not be accessible by road from Anchorage during
the winter. The villages and towns where many of the Alaskan Scouts live may
be primarily accessible by air and at times by boat.
3.7.2 Services & Resources: MHN recognizes the need to get additional resources to
this population quickly in response to an immediate need expressed by OSD.
MHN is committed to identifying best practices across the spectrum of MFLC
assignments in order to improve the overall program for Guard and Reserve
personnel and families. The program focuses on supporting service members
and families through the pre-deployment, deployment, demobilization, and
reintegration phases of the deployment cycle with a focus on facilitating
successful transition of NG service members from active duty to civilian life. The
added stresses of living in this remote and isolated setting are being addressed
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September 2008
by adding resources.
3.7.3 Staffing: MHN had identified 3 MFLCs who have previously supported the native
and other communities throughout the state from PT Barrow, Alakanak,
Unalakfleet to the interior, Little Delta. MHN immediately activated these regional
MFLCs and then recruited two full-time MFLCs to continually travel throughout
the state to drill centers at the request of the State NG POC. These positions
have since been converted by OSD to the JFSAP. In addition, MHN uses On-
Demand MFLCs to support the FRG, drill and deployment and redeployment
events throughout the state. Thus, the two full time MFLC support all events they
could then respond to the additional Family Support Programs needs by
deploying additional On-Demand MFLCs for special events, trainings,
deployments, etc.
3.7.4 Project Management: MHN received OSD approval to purchase and provide cell
phones to the MFLC. MHN received OSD approval for purchasing nametags
and purchasing flyers and business cards on a recurring basis.
3.7.5 Reports: Alaska National Guard reporting is included under the standard MFLC
Monthly Utilization Report. Duty to warn reporting is provided in the standard
Duty to Warn Packet provided to Alaska and OSD. This approach is in direct
compliance with the request of OSD.
3.7.6 Meetings, Briefings, Presentations (of significance): Continued coordination

occurs with National Guard POC and OSD.
3.8 Child & Youth Program
3.8.1 Overview: MHNGS delivers solution focused non-medical counseling services in

Child & Youth Programs. This non-medical counseling is designed to address
issues that occur across the military lifestyle and help Service members and their
families cope with the normal reactions to the stressful/adverse situations created
by deployments and reintegration. The DoD Military and Family Life Consultant
Program utilizes professional, licensed and credentialed consulting staff to
support and augment the Child and Youth Services (CYS). The Child and Youth
Behavior - Military & Family Life Consultants (CYB-MFLC) address short-term
problem resolution such as school adjustment issues, deployment and reunion
adjustments, and parent-child communications. The consultants also provide
support for faculty, staff, parents and children in Child and Youth Services (CYS).
3.8.2 Services & Resources: The consultants support Child and Youth Programs in
many ways including but not limited to:
 Observe, participate and engage in activities with children/youth
 Provide direct interventions in classroom, camp or Family Care Centers
(FCCs) settings; assist staff in managing and setting boundaries
 Model behavioral management techniques and provide feedback to staff
 Be available to staff to process interactions and other concerns
 Outreach to parents when they drop off and pick up children
Page 27 of 37
September 2008
 Facilitate the connection of families to supportive military and civilian

resources
 Facilitate psycho-educational groups at Child and Youth Centers
 Conduct trainings for staff and parents.
 Outreach to community on available services
 Facilitate crisis intervention/grief and loss services when appropriate and
referral if necessary
 Provide educational presentations/workshops for parents, school staff, child
care professionals, and other community groups on numerous topics and
areas related to children and their particular stage of development such as:
Developmental Stages
Behavior management
Parenting
Reintegration with children
Burnout and self-care
Deployment related issues for children
Recognizing behavioral indicators of stress in children
 Recommend referrals to military social services and other resources as
needed.
3.8.3 Staffing: CYB-MFLC’s are currently deployed across CONUS. The first 60-day
rotations were initiated in July 07. Currently there are 29 CYB-MFLCs located
throughout 19 CONUS sites. There are 20 CYB-MFLC’s throughout OCONUS
located at 13 sites, 4 of which were IMCOM Pacific and 11 of which were IMCOM
Europe installations. All new providers to the MHN MFLC Program are being
interviewed for their ability, expertise and experience in working with children. All
interviewers are providing feedback to provider relations so that the database
and pool of CYS providers is expanded. Recruitment initiatives are underway to
ensure continual support of this population and to facilitate the expansion of the
Child Behavior network. MHN is initiating with OSD approval a program to have
new CYB-MFLC to gain experience at a CYS program for up to a week prior to
first assignment. This CYB-MFLC will be paid for this week of services. OSD
has approved this action, and the use of additional CYS Area Coordinators to
expand services to new CYS Air Force and Army locations.
All current MFLCs assigned to a CYS assignment are also being interviewed and
screened for their expertise in working with children. This process has been
further enhanced with every consultant assigned as CYS installation being
required to have demonstrated adequate and relevant coursework or clinical
training in the treatment of children. All CYB MFLCs are required to have at least
1500 hours supervised experience treating children and their families.
3.8.4 Project Management: The final version of the SOP and the parent letter were
approved by OSD in late April. One SOP and parent letter will serve both CYS
and the DODEA/CYP programs. A version of the SOP is also being revised to
support the new DoDEA School pilot targeted for implementation in September of
2008 at 6 OCONUS locations. The parent letter explains the program scope and
MFLC role and each IMCOM POC will receive this material through their chain of
command. A presentation development process is also in place to continually
improve and expand presentations to address age and venue specific
Page 28 of 37
September 2008
requirements and models. MHN received CYP request for purchasing nametags,
flyers, and business cards for Child and Youth Behavioral Military & Family Life
Consultant on a recurring basis. Nametags and business cards have been
ordered with the updated title Child and Youth Behavioral-MFLC’s. The
approved CYS flyers have been received at all CONUS sites. A CYS bi-fold
brochure has been developed as well as two CYS posters and will be submitted
for approval. CYS Posters have gone out. CYB-MFLC nametags are going out.
Temporary nametags went out last week and permanent ones have begun going
out as well. Bi-fold has been completed – is going to OSD for approval
3.8.5 Reports: CYS reports are presented jointly with the MFLC program at this time.
3.8.6 Meetings, Briefings, Presentations (of significance): CYS emphasis the majority
of time and energy should focus on dealing with and coaching caregivers to
relieve their stress, expand ways of assisting the range of reactions of children
dealing with multiple parent deployments. MHN shared DoDEA/CYP SOP and
prepared draft changes for year round support at Child Youth Services and
template letter to parents. These changes are being incorporated into a
combined SOP covering year round CYP services and summer support for
DoDEA/CYP. There have been a series of meetings with DoDDs/DoDEA on
MFLC support for high schools in Europe. This support is set to begin in October
2008. Program Director, Dr. Fullerton, and Betsy McBride met with the Army
POC to coordinate efforts to provide new CYB-MFLCs with the experience they
would need to successfully support CDC, SAS, and Teen activities.
3.8.7 Meeting with Army CYP POC has updated the implementation of further CYB-
MFLC support for additional Army installations.
3.8.8 Meeting with Air Force POC has reviewed current implementation plan for CYB-
MFLC for Air Force installations
3.9 IRR Marine Call Center
3.9.1 Overview: MARFORRES and MOBCOM are committed to providing family

support, regardless of where the Marine Individual Ready Reserve (IRR) lives.
The IRR provides a readily available manpower pool of previously trained service
members maintained to support service requirements in times of war or national
emergency. MARFORRES and MOBCOM shared a common goal of extending
the seamless network of continuous outreach and service for the IRR.
Being an IRR Marine has its benefits – no drill weekends or highly structured
active duty lifestyle – but this can also be a drawback. IRR Marines have little or
no structured support network to address the experiences of combat and the
inevitable changes that have occurred while at war. Without routine contact or
support, the IRR Marine may feel isolated and challenged with the stressors of
reintegration with civilian life. The DoD is committed to supporting the
MARFORRES/MOBCOM vision through the MFLC program, by extending
problem-solving non-medical counseling services to this special population of
homecoming reservists.
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September 2008
The IRR Marine MFLC Call Center Program has three main purposes. 1) To
address administrative issues associated with activation/deactivation 2) To help
address life issues that are typical for many returning veterans and which may
emerge at any time during the reintegration process. These may include things
like readjusting to family life, reestablishing sleep habits, rebuilding relationships
at work, etc. and 3) To make appropriate referrals to Marine based resources,
Military OneSource and other appropriate support services.
3.9.2 Services & Resources: The Program begins with a phone call to the Marine IRR
preferred contact number by a trained MFLC within approximately 30 days of
return from deployment and recession to the IRR. The consultant confers with
the Reservist about administrative issues pertaining to his/her service and assists
the individual in addressing any unresolved issues by coordinating closely with
the official MOBCOM Customer Service issue resolution process.
The consultant inquires about life in general, since returning home. Because the
MFLC consultants are counseling professionals specifically trained in post
combat reintegration issues, they can provide the IRR Marine with situational
management tools, or refer to more specialized care. With the exception of life
threatening situations, these calls are completely confidential.
At the end of the initial call, the MFLC consultant requests to schedule another
call with the Marine. After that, calls will continue at a schedule deemed
appropriate and convenient for the Marine. In this manner, the consultant can
check in to see how the IRR Marine is doing and, if needed, help create solutions
for any challenges that surface since the last call. A toll free number is also
available for the Marine to call at any time.
 Non-medical Counseling services are delivered by licensed clinical

providers who are credentialed by the contractor.
 Non-medical Counseling services consist of telephonic counseling,
outreach services based on an approach and initial call script approved
by MARFORRES and MOBCOM leadership.
 Consultants introduce themselves as calling on behalf of the Marine
Corps and MOBCOM and emphasize that support services are a direct
extension of the Marine Forces Reserve structure.
3.9.3 Staffing: MHNGS has contracted a total of 12 MFLCs to staff the Marine Call
Center. MFLCs are master level licensed clinicians. Hours of operation are
Monday – Friday 3:00 PM – 10:00 PM and Saturdays 8:00 AM – 5:00 PM.
Starting 9/2, the Marine Call Center moved from hourly contracts to 2-30 day
clinical rotations, plus up to 20-contract hours/week. This is expected to increase
the consistency of data collection and increase the pool of available MFLCs.
MFLC’s will continue working in pairs. All MFLC’s hired for the Marine Call
Center report to the MHNGS Irving office. Local clinical supervision is provided
by Brian Miller, LPC. All contracted MFLC’s have participated in face- to-face
orientations. Orientation includes transfer of clinical calls to after hour clinicians
in case of any DTW situations.
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September 2008
MHN is in the process of automating the Marine Call Center processes. Much of
August has focused on the creation of a database and business rules with which
to govern the database. User Acceptance Testing starts September 2, 2008.
Launch of the final product, scheduled for October 1, 2008; live on Monday,
September 29, 2008. There were no issues at go-live. The next phase will
include reentering all historical data and enhancements to the database.
MFLC’s report the majority of their calls have been very positive and that the
Marines are extremely grateful for the service. MFLC’s report the positive feed
back they receive from the Marines makes their job very rewarding which in turn
energizes them to make the next call.
3.9.4 Project Management: MHNGS has provided workspace for the MFLC’s to make
out bound calls. MFLC’s are on site six (6) days each week with ID cards and
after hour access.
3.9.5 Reports: MHNGS implemented this program in December 2007. The first full
month of call data was assembled in January. The first round of FAQs was also
produced in January.
E. Upcoming Important Activities

1. Services: MHN continues to work on the development of MFLC services for
MOBCOR IRR Marines. MHN continues to work on the implementation of “store
front” MFLC services, now on the installations, and “In-House Counseling”
services.
2. Planned Travel:
The following travel is anticipated in direct support of MFLC.
NAME CLIN DATE

BASE LOCATION REASON FOR TRAVEL
Donna Smith 0018 10/1/08-10/02/08 Ft. Sam Houston Brief MFLC Program
Roy Attend the Financial Planning
0018 10/03/08-10/07/08 Boston, MA
Werthmuller Association Conference.
Carlisle Barracks,
Donna Smith 0018 10/06/08-10/10/08 Ft. Meade, Ft. Brief MFLC Program.
Eustis & Ft. Belvoir
Shannon Bolling, Andrews &
0018 10/12/08-10/17/08 Brief CYB-MFLC Program
Hiller Ft. Lee AFB
Leslie
0018 11//08- 11/0/08 Santa, CA Site visits.
Rhodes
Attend the USAREC Annual
Thomas
0018 10/26/08-10/29/08 San Antonio, TX Leaders Training Conference
Brashears
and brief program.
Terry Hawaii, Guam &
0018 10/13/08-10/29/08 OSD Regional Conference.
Fullerton Japan
DoDDS Pilot School Program &
Betsy
0018 10/12/08-10/23/08 Europe AF CYS OCONUS
McBride
Implementation.
Page 31 of 37
September 2008
Denise To participate in and attend the

0018 10/27/08 – 11/04/08 Okinawa, Japan
Brown OSD Regional workshop
Denise To participate in and attend the
0018 11/4/08-11/08/08 Seoul, Korea
Brown OSD Regional workshop.
3. Meetings, Briefings & Presentations.
3.1 Individual meetings with MFLC for JFSAP Program for each service and National
Guard are occurring daily to update status of implementation. Attendees include
Program Director, Dr. Terry Fullerton, or Program Deputy Director, Thomas
Brashears, MHN Manager, Kimberly O’Bannon, MHN Supervisor Jim Balick,
MHN Supervisor Amber Chamberlain, and appropriate pilot program POC.
3.2 Individual meetings occur with OSD JFSAP staff Col Baker, Gerry Carlon and
David Kennedy on bi-weekly to monthly basis. These meetings updated the on
boarding of JFSAP MFLC’s and recent activities and issues.
3.3 Regional In-Process Review briefings to all Service POCs of Family Programs to
provide updates on MFLC including information on financial counseling,
installation and on demand support. The third regional meeting occurred in
November in Austin, Texas the fourth regional meeting occurred in Jacksonville,
Florida. Fifth and sixth Regional meetings occurred in San Diego, California and
Vicenza, Italy during February. The seventh regional meeting occurred in
Washington, DC. Eighth and ninth Regional meetings occurred in Norfolk, VA,
and Albuquerque, NM. Regional meeting occurred in mid July in Louisville,
Kentucky, Thomas Brashears and Betsy McBride attended. Terry Fullerton will
support the Regional Workshop in the Pacific and Denise Brown will support the
Regional Workshop in Korea.
3.4 Meetings with OSD on the Personal Finance & Transition, the Personal Financial
Counselor Program occur weekly or twice a month to discuss the implementation
of the Financial Fitness Challenge Campaign
3.5 Meeting with JFSAP on Utilization report security model with COTR from OSD.
MHN provided first Utilization Report in May and received positive OSD
feedback.
3.6 Meeting with each Service, OSD and MHN to discuss on going expansion of
MFLC services.
3.7 Meeting with OSD on training of MFLC, MHN network and Ceridian affiliates as
part of next year’s training curriculum.
3.8 Meeting with OSD on Financial Counseling addressing uniform ordering services
form for MFLC, PFC, Turbo Tap, MOS and other services.
3.9 Meeting with OSD on Financial Counseling on spouses developing required

training and experience to become AFCPE Certified Personal Financial
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September 2008
Counselor. OSD encouraged MHN to hire spouses and modify CLIN to support
their usage at on demand and Turbo Tap events.
3.10 An “Victory Resilience” In Progress Review (IPR) meeting with 1st ID CG, the 1st
ID Chief of Staff, COL Gibbs, the Division Surgeon and the
mobilization/demobilization POC to occur weekly or bi-weekly. CG liked the idea
of combining the rotational MFLC’s already at Fort Riley, with the requested
surge support to insure that the correct number of MFLC’s were on the ground
when needed to support the return of 4th BCT. ASCO indicated that the rotational
MFLCs were needed at SFAC, WTU, and the non-returning units. These
heightened resources could then be reduced so as to effectively manage the
efficient use of resources. MG Durbin subsequently approved our staffing model
to support the 4000+ soldiers form 4th BCT. Further, from earlier meetings
amongst senior Army Leaders this was very well received by all of the other
Division Commanders within FORSCOM and could indeed become a model for
use elsewhere. In fact, MG Graham indicated there would be a formal request to
similarly support troops returning to Fort Carson, Colorado in the late fall/early
winter after evaluation of the Ft. Riley surge support. MG Oates is looking at
surge support for a BCT returning from Iraq in November. CG at Fort Riley
indicated that an additional request for support was being submitted as his other
BCTs return from deployment in January. CG has already briefed his operation
Victory Resilience” plan to the FORSCOM Commanding General, GEN Charles
Campbell, who has indicated that he is a fan of increased, short duration surge
MFLC support (30,45,60 day assignments) to support his various maneuver
units. Surge support at Fort Campbell, Fort Drum and a repeated surge at Fort
Riley are being coordinated at this time. This surge support requested to be
funded by Army Special Funding.
3.12 Meeting with OSD Financial Directorate, MHN, PFC, and ACSO at Fort Meade,
MD to review rotational PFC, activities, barriers and solutions. Meeting will also
occur to review rotational request for PFC support at Fort Belvoir, VA
3.13 Meeting with MHN, OSD and Air Force on PFC and the 7 USAFE 45 day
rotations that occurred through August, September and ended in early October
2008.
3.14 Meeting with MHN, OSD and Army on surge support for Fort Benning, Republic
of Korea, update on expanded Army support for 1st Infantry Division surge and
need for increased advertising of In House counseling. We are starting periodic
telephonic updates with Army ROK POC concerning MFLC implementation that
begins in mid to late September.
3.15 Meeting with Gerry’s JFSAP team, David Mitchell, Alison South and Terry
Fullerton on status of JFSAP MFLC hiring, and ensuring state POCs are
available to quickly interview MFLC candidates.
3.16 Meeting with MOS and MFLC on upcoming training for MHN network, MFLC, and
MOS affiliates.
Page 33 of 37
September 2008
3.17 Meeting with OSD on contracting various staff and billing their work through the
program management CLIN 18 thus ensuring they could travel to ROK to brief
the Regional Workshop.
F. Issues/Action Items
1. Management & Program Issues.
1.1 The five-year, Indefinite Delivery/Indefinite Quantity (ID/IQ) MFLC contract,

with an effective date of 26 January 2007, runs through 25 January 2012.
During the first fourteen months of the contract, MHNGS provided services
as called for by four separate Task Orders; three of which were issued by
GovWorks, and one of which (known as Task Order #4), was issued by the
U.S. Army Space & Missile Defense Command (SMDC). Task Order #1,
#2 and #3 effectively ended on 31 March 2008. However, assignments that
were initiated prior to the end of March continued to be billed under Task
Order #4 until those assignments were completed and the associated travel
and ODCs are booked and billed. Task Order #5 has been installed and
now covers a twelve-month period of performance, from 1 April 2008
through 31 March 2009. And, Task Order #6, in support of the Financial
Counseling services program received additional funding while the period of
performance of August 2008 through July 2009 remains unchanged. More
details on this Task Order are found below.
1.2 The GovWorks modification to Task Order #5, that was to update the CLIN
tasking to reflect MHNGS’ Revision #1 to its TO #5 Proposal, submitted on 24
June 2008, has been overcome by events. This is because a reforecast of Task
Order #5 expenditures was accomplished this reporting period, to ensure that no
excess funding remained under the Task Order that might not ultimately be
expended by 31 March 2009. During the last week of September, MHNGS
provided OSD with a reforecast for Task Order #5, which resulted in a de-
obligation of $43,686,918.37, via Modification #0003 to TO #5. Those funds
were transferred to Task Order #6.
1.3 Regarding Task Order #4, issued by SMDC: SMDC previously issued
modification P00001 to TO #4 to add $1,100,527 incremental funding for
assignments that were begun before 31 March 2008, but which would not be
completed until sometime thereafter. Subsequently, MHNGS alerted SMDC that
additional incremental funding was required to cover these assignments,
including travel and ODC. However, SMDC’s Ordering Authority granted by
GovWorks no longer existed. Therefore, during the June 08 reporting period,
GovWorks advised that all further incremental funding, to cover the remaining
unpaid amounts for Task Order #4 assignments, would be accomplished by
GovWorks. And, billing for such costs would, therefore, be through GovPay, not
the Defense Finance and Accounting Service (DFAS) (as was required by
SMDC). GovWorks advised that such funding and billing would be accomplished
under Task Order #5, and a modification was received this month with additional
funding of $6,120,235. Minimal run-out costs continue to be booked and finance
will provide total amounts in October.
Page 34 of 37
September 2008
2. Contractual Issues/Actions.
2.1 The MFLC program continues to grow at an increasing rate. The quantity of
MFLCs and Associates to address the substantial program growth, and MHNGS’
ability to accomplish the necessary provider network expansion, consultant
contracting, Associate recruiting, and travel and logistical placement of resources
across the expanding programs continues to be inherently challenging and
require new levels of execution by MHNGS. In order to be fully successful in this
endeavor, MHNGS continues to require timely assignment requirements input
from the Services and OSD and even greater levels of coordination as priorities
about assignments change over time. For example, MHNGS cannot effectively
staff any of the new CYS assignments until each of the Service Branch POCs
coordinates with their regional command to determine the priority and order of
program roll-out at the installation level.
2.2 With the ever expanding growth of the MFLC Program, including without
limitation, increased activities associated with provision of web design,
implementation and maintenance activities, data management and reporting,
travel, MFLC recruiting and placement, learning and performance, quality
assurance, etc. MHNGS has had to invoke technical capabilities not originally
envisioned by the Program Management labor categories. We have responded
to this challenge while utilizing only the existing Program Management labor
category rates. This has been accomplished by placing personnel with requisite
knowledge, skills and abilities within the most appropriate PM labor categories,
based upon the education, years of experience, and salary range of those
personnel as compared to the existing PM labor category descriptions/rates.
However, MHNGS believes it would be appropriate for the government to
consider addition of new PM labor categories, in order to provide the government
greater insight into the types of Program Management activities and talent that
are being conducted under and applied to this important Program.
2.3 As a direct result of rapid, sustained and broad growth of services called for
under the MFLC contract, and the inherent increase in the magnitude and
diversity of data management and reporting requirements to support this
expansion, an immediate need for an integrated Data/Information Warehouse
exists. During the last reporting period OSD was briefed on this need and an
MHNGS proposal for “MFLC Data & Reporting Requirements: An Integrated
Data/Information Warehouse”. OSD acknowledged the need for the Data
Warehouse (DW). However, OSD advised that before authorizing the
approximate $530,000 needed to install this capability, a demonstration of the
envisioned capabilities should be afforded Ms. Burke. A demonstration was
conducted for OSD during this reporting period, although Ms. Burke was not
available to attend. Mike Hoskins and Cheryl Grosso were briefed on the
capabilities that this new Data Warehouse could bring to the MFLC Program, and
Mrs. Grosso advised that she would have to seek approval for the projected
expenditures from Ms. Burke and from GovWorks. During this reporting period,
OSD notified MHNGS that GovWorks will not approve the Data Warehouse as an
Other Direct Cost.
2.4 In July 2008, MHNGS submitted an email request to OSD for approval to
expend approximately $113,000 of Other Direct Costs (ODC), CLIN 0017.
Page 35 of 37
September 2008
These costs will be in support of a more aggressive and comprehensive

recruiting program to address the recruitment needs inherent in growing the
JFSAP program from fifteen states to cover all fifty states. Please note that
request is still under review as of the writing of this report. A response from
OSD is requested.
2.5 In July 2008, MHNGS received from OSD/GovWorks new tasking for an
anticipated Task Order #6. Since receipt of the government’s estimated
tasking, MHNGS has continued to work towards constructing a Task Order
#6 Cost Proposal for submission to GovWorks and OSD. However, due to
the expanding nature and definition of requirements envisioned by OSD,
MHNGS was not able to complete the TO Proposal during this reporting
period. Due to the need to obligate the dollars, however, GovWorks issued
Task Order #6 in August, funded in the amount of $40 million, and covering
a twelve month period of performance, beginning in August 2008.
Ultimately, a Task Order Proposal still needs to be accomplished and
submitted to GovWorks and OSD, in order to clarify the actual assignments
and related significant subcontract work that is to be performed under this
new Task Order. It is OSD’s requirement that all Financial Counseling-
related assignments, activities, subcontracts, and Program Management be
managed under this new Task Order #6. Thus, all financial counseling
effort that was initiated prior to 1 August 08, and the associated costs, will
be accumulated and billed under TO #5, and all such costs incurred after 1
August 2008 shall be captured under TO #6. As mentioned in paragraph
1.2 above, over $43 million were transferred this period from Task Order #5
to Task Order #6. As a result, Task Order #6 will ultimately also cover not
only financial counseling-related costs, but also other standard MFLC work.
2.6 Task Order #5 will continue to cover all other MFLC work that is not
associated with the Financial Counseling activities, through 31 March 2009.
In the event that Task Order #5 funding is exhausted prior to that time,
future work will be accomplished under Task Order #6.
2.7 As mentioned above, Task Order #6 requirements continue to be refined by

OSD and MHNGS, collectively working together to address this most
important initiative of assisting military members and their families in
dealing with financially-related challenges. The major initiative under Task
Order #6 is the Financial Readiness Challenge Events (FCRE), aka Road
Shows. Substantial efforts were employed this reporting period in planning,
developing, coordinating and preparing to launch this major initiative which
is to provide Financial Road Shows at many different military installations.
Close coordination is being effected with OSD as the team prepares to roll-
out the first Road Show events in October 08. Substantive details are
included throughout this monthly report.
3. Schedule Issues. As mentioned above, MHNGS requires timely assignment

requirements input from the Services and OSD to prevent negative impact to our
scheduling and implementation of “boots on the ground”.
4. Republic of Korea (ROK), Status of Forces Agreement (SOFA):
Page 36 of 37
September 2008
During this reporting period, Deputy Program Director Thom Brashears along
with Ronnie Weiner traveled in the beginning of September to Korea in order to
brief IMCOM-Korea Commanding General and other respective site POCs,
coordinate with our two ROs, and conduct the initial MFLC in-depth, on-site
orientation. MHNGS learned that commercial airlines required that our MFLCs
have a Visa if they were going to be in Korea for longer than 30 days. They
would not allow our MFLCs to fly without the required Visa. In order to fulfill our
assignments, our Travel Department had to re-book a return flight for less than
60 days. Once the MFLCs obtain their visa, the Travel Department will re-book
the return flight, enabling the MFLCs to fulfill their entire 60-day assignments.
Based on this airline requirement, in the future, all MFLCs will be required to
possess a valid Business Class visa. MFLCs’ costs for obtaining this visa will be
charged to the contract. The entire first group of 5 Army MFLCs and 2 Air Force
MFLCs are performing services at their assigned installations. And, we are
currently staffing for the next teams’ deployment...
5. Task Order Details & Financial Status Report: Included as a attachment to this
report, please find Attachment #1, for both Task Order #5 and Task Order #6,
entitled, Financial Report, with supporting details, by Task Order, individual
consultant assignments/rotations/on-demand events, by Contract Line Item
Number (CLIN) and location; summary of Billed Amounts; and Billed Travel &
Other Direct Costs.
Page 37 of 37

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MONTHLY CONTRACT STATUS & FINANCIAL

Military & Family Life Consultant (MFLC) Program

Reporting Period Covered: 01 September 2008 – 30 September 2008

U.S. Department of Interior

MHN Government Services, Inc.

Contract Number: 1406-04-07-66523

Report No. TR-CON-003-059

A. Monthly Contract Status & Financial Report

C. Status Report Contents Layout

D. Activities During This Reporting Period

a. MHN has developed an 8-hour training block to sensitize the Personal

b. Two Personal Financial Counselors (PFCs) were hired to provide

c. OSD has agreed to allow MHN to telephonically contact and to distribute a

d. Financial Counselors will be activated by rotational and on demand CLINs to

Japan since November 2007, a DoDEA Summer Enrichment program provider is

3.1.5 Project Management:

c. MHN met at Fort Bragg with SOCOM, Medical Commander, SOCOM

during that week.

h. MHN received IMCOM–Europe and DA request to implement DOCPER to

j. The DA had requested and OSD approved “Storefront” MFLCs to rotate in

Store Front MFLC assignments were filled.

l. OSD encouraged MHN to build-out management, provider relations, staffing

m. OSD requested that MHN add Financial Counselors, Financial Outreach

n. MHN has contracted with three National Military Family Association

PFCs to provide education on finances to members of a Brigade Combat

a. The following enhancements were made to the website:

b. Supported Software Development for:

 Supported BARR/ Business Systems Design development for “Financial

3.1.7 Deliverables Completed:

a. Provided Executive Summary Report to OSD, which is a snapshot of services

c. Provided weekly Full Time Hire update.

g. Delivered the September 2008 Monthly Utilization Report.

i. Delivered September Duty to Warn log.

3.1.8 Meetings, Briefings & Presentations (of significance):

a. Face to face meetings with JFSAP participants occurred during September

b. MHN providing weekly supervision to MFLC assigned to JFSAP states.

has developed JFSAP Executive Summary, which included JFSAP support

c. Regional OSD briefings of Family Programs provide updates on many OSD

d. MFLC-VA: MFLC VA status meetings were scheduled with David Lloyd.

f. Meeting with OSD on financial events focusing on support of Financial

was provided from early August through to the end of September.

l. Meeting with 1st Infantry Division Commander, MG Wiggins, wife of the

m. Briefing by Division Surgeon to 4th BCT provided the result of counseling to

n. Commander and Deputy Commander of Mobile Training Team Command at

p. Meeting with OSD and National Military Family Association to coordinate

w. Meeting with JFSAP in which OSD encouraged use of on demand MFLC

x. Meeting with OSD on Financial Outreach Program and MHN adding

3.1.9 Major Travel Performed:

Terry Provide feedback on Surge

Donna Smith 0018 09/23/08-09/25/08 Ft. Drum Discuss details of surge.

Jim Keener 0018 09/23/08-09/25/08 Ft. Drum Discuss details of surge.

3.2 Victim Advocacy Services (MFLC-VA)

accompanying the victim to appropriate medical exams and law enforcement

3.2.4 MFLC VA’s were placed this month at:

As of September 30, 2008, the following positions were open:

Staffing as of September 30, 2008, including August placements:

MARINES INSTALLATION MFLC VA ON-CALL VA

FAMILY JUSTICE CENTERS MFLC VA ON-CALL VA

SERVICE BRANCH MFLC VA ON-CALL VA

3.2.4 Reports: Under the MFLC-VA Project, MHNGS is delivering an MFLC-VA

3.2.5 Meetings, Briefings, Presentations (of significance): The Director of Victim

3.3 Joint Family Support Assistance Program (JFSAP)