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Mr. K.Gunasekaran, M.Com. M.Phil. PGDBA. Head of the Department, Department of Commerce, Selvamm Arts & Science College, Namakkal. Research student: S.Rajeswari, Final year M.com, Selvamm Arts &Science College, Namakkal.
Questionnaire
1.
2.
3.
Marital Status:
a. Married
b. Unmarried
4.
5.
Monthly income: a. Below 10000 c. 15001 to 20000 [ [ ] ] b. Rs.10001 to 15000 [ d. Above 20001 [ ] ]
6.
7.
] ]
c. 8.
[ [
] ]
b. Friends d. Salesman
[ [
] ]
c. Advertisement 9.
[ [
] ]
] ]
10.
Which type of product are you purchase? a. Stationary c. Household products [ [ ] b. Food production material[ ] d. Others [ ] ]
11.
[ [
] ]
b. Satisfied d. No idea
[ [
] ]
c. Dissatisfied 12.
How long months customer in Shri Kannan departmental stores? a. Below 2 months c. 4 6 months [ [ ] ] b. 2 or 4 months d. Above 6 months [ [ ] ]
13.
What do you feel about brand of Shri Kannan departmental store? a. Excellent c. Nice [ [ ] ] b. Good d. No idea [ [ ] ]
14.
Why did you select shri Kannan departmental store? a. Convenience to my home [ c. Delivery of goods [ ] ] b. Less price d. Good quality [ [ ] ]
15.
Are you satisfied with advertisement in Shri Kannan departmental stores? a. Highly satisfied c. Dissatisfied [ [ ] ] b. Satisfied d. No idea [ [ ] ]
16.
What is your opinion of suitable media for Shri Kannan departmental stores? a. TV c. Newspaper [ [ ] ] b. Ratio [ ] ]
d. Outdoor publicans [
17.
Are you satisfied with approaches of Shri Kannan departmental stores employees?
a. Highly satisfied
[ [
] ]
b. Satisfied d. No idea
[ [
] ]
c. Dissatisfied 18. Are you satisfied with the package? a. Yes 19.
b. No
If yes, what is your opinion regarding the packaging? a. Highly satisfied c. Dissatisfied [ [ ] ] b. Satisfied d. No idea [ [ ] ]
20.
Are you satisfied with following factors in stores? Satisfaction level factors Price Quality Quantity Transportation Durability Delivery Highly satisfied Satisfied Dissatisfied No idea
21.