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APPROACH Reports were prepared periodically by the Commission and the Government prepared action-taken reports simultaneously. Task groups set up for specialised functions. Task group had a Chairperson nominated by the Commission and a Member Secretary appointed by the Government. Chief Secretarys Empowered Committee constituted exclusively to deal with the recommendations only. Empowered Committee to prepare an action-taken report and submit it to the Commission in a time bound manner. Interface with stakeholders, regulators, functionaries and citizens
INSTITUTE FOR DEVELOPMENT AND COMMUNICATION (IDC),2011
TRUST DEFICIT
To eliminate all those procedures which make right to identity a citizen restrictive. Elimination of Affidavits unless required by law. Local inventions (86) Total affidavits annual submitted (Approx) 30 lacs @ Rs. 200 per affidavit = Rs. 600 crores
Dignity Deficit
Nature of exchange between citizens and administration
Exchange undignified and corrupt Police Revenue District Collector Exchange corrupt but Dignified Electricity Board Health Education Bank Irrigation Animal Husbandry 36.53 36.33 35.74 34.70 34.20 33.75 58.32 44.05 41.86
To reverse this trend, the Commission made recommendations to strengthen internal accountability and to make these departments directly accountable to the citizens.
INSTITUTE FOR DEVELOPMENT AND COMMUNICATION (IDC),2011
Dignity Deficit
Existence of effective complaint redressal system against working of Government/Public agencies
Responses Yes Frequency Percent
482
32.13
No
1018
67.87
Total
Source: PGRC Survey, 2011
1500
100.00
Most of the respondents were of the view that there was no system of redressing complaints. Around one-third did mention the multiple grievance redressal available ranging from political leaders to judiciary to consumer forum etc.
POLICE REFORMS FOR RESTORATION OF CITIZEN DIGNITY The new institutional mechanism branded as Saanjh is distinct on three counts;
a) It has been modelled as a platform for community police partnership to deliver police services; b) to function as a non-formal forum for resolution of conflicts, domestic disputes, economic discords and social unrest; c) To provide a transparent institutional mechanism to hold police accountable for their misconduct.
Dignity Deficit
REVENUE REFORMS FOR MORE DIGNIFIED EXCHANGE
The government has established around 116 Fard Kendras to provide comfortable and easy access to revenue services, online copies of jamabandis have been made available for majority of districts, simplified process for settlement of contested mutations, withdrawal of
discretionary powers of tehsildar regarding calculation of construction cost and its replacement with flat rate have been implemented.
INSTITUTE FOR DEVELOPMENT AND COMMUNICATION (IDC),2011
Productivity and Participation Deficit A third set of prerequisites relates to the productivity, i.e. to engage people with the system in a productive manner.
The fourth boundary conditions was to transform these claims relating to exchange between the citizens and the public functionaries from patron-client or Ria Mai Baap to Public Servantscitizen partnership, the Commission proposed to empower the citizens through a legislation titled Punjab Right to Services Act, 2011.
Trust
Dignity
Productivity
Accountability
Transparency
Efficiency