Arizona Federal | First Quarter 2012 Newsletter

The benets of cooperative membership:

Does this sound familiar? You want or need some product or service, so you nd a business that provides it. The business wants or needs to make a prot, so they sell you what you need (or something close). Your interest is in spending as little as possible to get what you want, and their interest is in selling what they have for as much as they can get. Its how business is done, right? Well, that might be how things happen elsewhere, but its denitely not how they happen at Arizona Federal. Here, its never a matter of a you versus a them. Here, its just Us. You see, Arizona Federal is not a traditional business (like a bank), even though were sometimes thought of that way. We are a nancial cooperative, a group of people who have joined together to provide each other with access to affordable nancial services and information, for our mutual benet. Account holders, employees and directors are members of the cooperative; were all part of Us. But lately, it seems that we really havent put enough emphasis on our cooperative nature, the thing that makes us Us. And thats a problem, because it makes it easy to forget that our business decisions are always based on how they will benet both the cooperative and its individual members all of Us.

harnessing the power of

So, starting today, with this edition of our member newsletter, lets focus on what it really means to be members of a nancial cooperative. Lets talk about how the cooperative benets each of us, and about the responsibility each of us has to the cooperative to all of us. By doing so, well strengthen our cooperative and increase the value each of us receives from it. Then, well truly experience the Power of Us.

Lets focus on what it really means to be members of a nancial cooperative.

Inside:
BEYOND CHECKING ............................................................. 2 PAYING ON TIME HELPS ALL OF US ..................................... 2 JUST BETWEEN US ............................................................... 2 SERIOUSLY SPEAKING ............................................................ 3 ACCOUNT ACCESS APP........................................................ 3 HOLIDAY SCHEDULE ............................................................. 3 BOARD OF DIRECTORS ELECTION ........................................ 4 Arizona Federal | First Quarter 2012 Newsletter 1

Beyond checking: paying, receiving and protecting, all in one account

By now, weve all probably heard more than we ever thought we would about checking accounts and debit cards and the fees associated with them. There was even a day set aside for people to transfer their accounts from banks to credit unions in protest of fees that were announced (and later cancelled). Chances are you know people who are unhappy with what theyre paying for their checking accounts. Those people ought to join us as members of Arizona Federal! Yes, theres a monthly fee associated with our account, but for $1.95 a month we get comprehensive identity protection, unlimited debit card use, unlimited online bill pay and online account access that now includes access from a mobile device. You cant get those features anywhere else in the Valley for anywhere near that price! (To see a comparison of local checking accounts, visit ArizonaFederal.org/Checking). Calling our account a checking account is like calling our nancial cooperative a bank it doesnt begin to do it justice. So, well try to think of something that ts better. In the meantime, if you arent using our way better than checking account for your day-today nancial needs, youre missing out on one of the most important benets of being one of Us. Call (602) 683-1000 to get started and invite your friends!

Paying on time helps all of

Those of us who have been members for the last several years have been painfully aware of the delinquency problems the credit union has seen, with many members struggling to make their loan payments on time (or at all). And while its true that lenders everywhere have seen similar situations, because were a nancial cooperative the effects have been felt by all of us: reduced dividends paid on savings, tightened lending practices, and even branch closings. Thats why its good news for all of us that more and more of our payments are being made on time. As a result, 2011 closed as our most successful year in a long time, and while we must remain vigilant, the future looks brighter every day. That doesnt mean, however, that its any less important that we all make our payments as scheduled. When you take out a loan from the credit union, youre borrowing from your fellow members; your co-workers, family and friends. Failure to pay as promised threatens the health of our cooperative, and means the rest of us have to pay more to cover our cost of operation. So, to all of us who are paying on time, your fellow members say Thank you! We cant wait to see what a healthy future has in store!

Just Between
A Visa story
Every quarter well hear from one of Us about the personal benets of membership.This quarter Renee M. of Phoenix (shown here with son Parker) talks about her love of our Visa Platinum with ScoreCard Rewards. As soon as the Visa Platinum with ScoreCard Rewards became available, I knew I had to get one. At the time, I actually had a credit card I had gotten from another credit union, but they sold their program to a bank! I wanted to use a card that was tied in to the rest of my accounts so it would be easy to keep track of where I stood, and convenient to transfer payments. I dont use the card for everything (I use my Arizona Federal Visa Debit Card for day-to-day stuff), but if a purchase is over $150, or when Im lling the tank on the family wagon, out comes my Platinum card. I love earning rewards points! A while back my husband and I used points to y to Maine on vacation we even used points for the airport shuttles! Ive also gotten some great kitchen tools using points redemption was easy, and I was surprised at the high quality of the items. Ive also been surprised at how fast the points add up. I used the card to pay for my wedding, and the next thing I knew we had the points to take our trip. Who knew the happiest day of my life could also help pay for a vacation? I do like the low interest rate, and the fact that theres no annual fee. But if you ask me, its all about the points. Its rewarding to be one of Us.

Arizona Federal | First Quarter 2012 Newsletter

Bob Bresnahan scholarship

Serio ly Speaking
Tax Time
When its time to le our taxes, there are two discounted ling methods available to us. First, the My TurboTax link is located within CU Online. Here, youll be able to securely submit your Federal and State returns regardless of whether youre ling an individual or business tax return. In addition, in the Member Discount Center at ArizonaFederal.org theres a $30 discount coupon for Jackson Hewitt Tax Service. Remember: if youre receiving a refund and having it directly deposited to your Arizona Federal account, youll need to provide our routing number (322172797) in addition to your account number.

We have begun accepting applications for the 2012 Bob Bresnahan scholarships. These $1,000 scholarships are awarded to at least three graduating high school seniors in memory of the late Bob Bresnahan, who served us as a member of the Board of Directors for more than 10 years. For consideration, an applicant must: Be an Arizona Federal member or joint owner in good standing Have a cumulative GPA of at least 2.5 on a 4.0 scale Attend an Arizona college, university, or community college as a full-time student Enclose two letters of recommendation from instructors or employers with the completed application Completed applications must be postmarked or received by April 2, 2012. Notication will be provided to each applicant regarding their submission. To receive a scholarship application, visit any Arizona Federal branch or ArizonaFederal.org, or call (602) 683-1087.

Member Discounts
Our partnership with Invest in America provides us with discounts to American based companies such as GM, Dell, and Sprint that are exclusive to credit union members. To explore the discounts or learn more about Invest in America, visit LoveMyCreditUnion.org or the Member Discount Center at ArizonaFederal.org.

Holiday Schedule
All Arizona Federal locations will be closed on the following dates: Martin Luther King Jr. Day: Monday, January 16, 2012 Presidents Day: Monday, February 20, 2012

Account access whenever and wherever we want it? Theres an app for that!
Remember when a telephone was a black piece of plastic and metal with a wire that attached it to the wall? Or when the only ways to nd out about your account balance were to read it on a paper statement, call and talk to a live person, or drive to a branch ofce? How times have changed! Today most of us have mobile phones we use to place calls, send messages, and even access information and entertainment. And now, we can use those devices to get up-to-date information on our Arizona Federal accounts, and even complete transactions, thanks to our new mobile banking products. On Friday, November 25, our Text Banking, Mobile Web Banking, Android App and iPhone App were all introduced, and almost immediately thousands of us were using them! These state-of-the-art applications make it easier than ever to check balances, review history, transfer funds, and even pay bills. And coming in 2012: the ability to deposit checks via camera phone! Getting access to these services is easy. Text banking requires activation inside CU Online; any mobile device navigating to Arizona Federal.org will be redirected to the mobile web version; and the iPhone and Android apps can be downloaded from their respective stores. Now, vital nancial information is literally at our ngertips. Its empowering to be one of Us!

Arizona Federal | First Quarter 2012 Newsletter

Board of Directors petitions due February 3

According to the bylaws of Arizona Federal, members who have joined the credit union by December 31, 2011, are eligible to run for election to the Board of Directors. Candidates may be selected by a nominating committee or by submitting a petition signed by at least 500 Arizona Federal members. For petition information, call (602) 683-1037. The deadline for submitting a petition is February 3, 2012. The election will not be conducted by ballot and there will be no nominations from the oor when there is only one nominee for each position to be lled. The following nominees have been selected by the nominating committee as of December 31, 2011:
About is published quarterly for members of Arizona Federal Credit Union P.O. Box 60070 Phoenix, Arizona 85082-0070 Board of Directors Kelvin Smith .........................................................................Chair Monroe Warren, VAP*, VLP* ..........................Vice-Chair J.R. Pooler .....................................................................Treasurer Tom Burgess...............................................................Secretary Tim Black .......................................................................Director Cathleen Gleason .....................................................Director Roy Levenda ................................................................Director Supervisory Committee Libby Bissa ............................................................................Chair Mary Modelski, VAP*...............................................Member Jeffrey Barton ..............................................................Member
*VAP=Volunteer Achievement Program designee *VLP= Volunteer Leadership Program designee

Timothy Black
Tim has been a member of Arizona Federal since 1970. He was elected to the Board of Directors in 1986 and has served as Secretary, Vice-Chair and Chairman during his tenure. Tim earned his masters degree from Northern Arizona University. He retired as an Assistant Chief from the Phoenix Police Department and later served in the Arizona Attorney Generals ofce and as Deputy Director for the Arizona Department of Liquor Licenses and Control.

Tom Burgess
Tom has been a member of Arizona Federal since 1972 and joined the Board of Directors in 1988. Since his election he has served as Chairman, Vice-Chair and Secretary. Tom holds masters degrees in both Public Administration and Criminal Justice and served in the Army Reserves for 10 years. He has been a Certied Public Finance Administrator and served for 15 years with the Phoenix Fire Department as the Budget and Fiscal Services Administrator. He has also been a longtime volunteer with the Arizona Humane Society.

Monroe Warren
Monroe has been a member of Arizona Federal since 1976. Currently the ViceChair, since joining the Board of Directors in 1982 he has also served as Treasurer, Secretary and Chairman and has completed the Volunteer Achievement and Volunteer Leadership programs administered by the National Association of Federal Credit Unions. Monroe holds a bachelors degree in Accounting and most recently was the Purchasing Director for the City of Scottsdale. He worked in the citys nancial services department for 32 years and is a retired Finance and Accounting Ofcer for the Arizona National Guard. He is also involved with various community opportunities throughout the Valley.
Arizona Federal Credit Union: (602) 683-1000 Touch Tone 24: (602) 683-1234 Outside of Maricopa County: (800) 523-4603
2012 Arizona

ArizonaFederal.org Federal Credit Union

Change in Terms
Effective December 23, 2011, the CU Online Internet Agreement and Electronic Funds Transfer Disclosure (Disclosure) and the Bill Payment Service Agreement (Agreement) have been updated with clarifying text about the usage of mobile and other devices to access CU Online. The Agreement has also been updated in the sections titled Processing Fund Transfers and Bill Payments and How Bill Payments Are Made. Respectively, a disclosure has been added to inform you that the maximum per item bill payment amount is subject to change and the general payee business day disclosure has been removed. Visit ArizonaFederal.org for an updated Disclosure and Agreement.

FEDERALLY INSURED BY NCUA

Arizona Federal | First Quarter 2012 Newsletter