SD To BE Document

OBT Global Pvt. Ltd.
(A Subsidiary of Zensar
Technologies)
Sales and Distribution
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Grasim Industries Limited
Grasim Industries Ltd..............................................................................................................................................................................................................................4

Unit: Bhiwani Textile Mills........................................................................................................................................................................................................................4
1. Organization Structure........................................................................................................................................................................................................................4
Sales Organization Structure...............................................................................................................................................................................................................5
Company code.................................................................................................................................................................................................................................5
Sales Organization
..........................................................................................................................................................................................................................................................5
Distribution Channel.........................................................................................................................................................................................................................5
Division.............................................................................................................................................................................................................................................5
Sales Office......................................................................................................................................................................................................................................5
Sales Group.....................................................................................................................................................................................................................................6
Distribution Channels...................................................................................................................................................................................................................6
Divisions................................................................................................................................................................................................................................6
Sales Offices....................................................................................................................................................................................................................................6
Sales Group.....................................................................................................................................................................................................................................7
Brands and Retailers........................................................................................................................................................................................................................8
Best Practice for Pre-Sales and Sales....................................................................................................................................................................................................9
Consignment Process.......................................................................................................................................................................................................................9
Complaint Processing.....................................................................................................................................................................................................................10
Returns...........................................................................................................................................................................................................................................10
Sales Process Flowchart...................................................................................................................................................................................................................11
SD - PP Integration............................................................................................................................................................................................................................13
Returns Process................................................................................................................................................................................................................................14
Complaint Process.............................................................................................................................................................................................................................15
Consignment Process........................................................................................................................................................................................................................16
Inquiry...............................................................................................................................................................................................................................................18
Quotation...........................................................................................................................................................................................................................................19
Order..................................................................................................................................................................................................................................................19
Credit Memo Request........................................................................................................................................................................................................................19
Free of Charge Delivery.....................................................................................................................................................................................................................20
Returns..............................................................................................................................................................................................................................................20
SAP Best Practices

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Delivery..............................................................................................................................................................................................................................................20
Billing..................................................................................................................................................................................................................................................20
Integration with materials management.............................................................................................................................................................................................21
Offer Slip / Purchase Order................................................................................................................................................................................................................21
Order Confirmation............................................................................................................................................................................................................................22
Yarn Dispatch....................................................................................................................................................................................................................................23
Sales returns...................................................................................................................................................................................................................................23
Complaints.......................................................................................................................................................................................................................................23
Flow chart.........................................................................................................................................................................................................................................23
Sales returns......................................................................................................................................................................................................................................23
Customer Complaints........................................................................................................................................................................................................................24
Consignment Sales:.......................................................................................................................................................................................................................25
DOMESTIC SALES............................................................................................................................................................................................................................28
Budgeting...........................................................................................................................................................................................................................................28
Customers..........................................................................................................................................................................................................................................29
Developments....................................................................................................................................................................................................................................29
Order Finalization...............................................................................................................................................................................................................................30
Production..........................................................................................................................................................................................................................................30
Logistics.............................................................................................................................................................................................................................................31
Dispatch.............................................................................................................................................................................................................................................32
Case Sampling...................................................................................................................................................................................................................................32
Payments...........................................................................................................................................................................................................................................32
CUSTOMER COMPLAINTS..............................................................................................................................................................................................................33
F.G. Stocks........................................................................................................................................................................................................................................33
Business Process Flow Chart............................................................................................................................................................................................................34
Budgeting..........................................................................................................................................................................................................................................34
Process Flow of Sales Invoicing/ Billing.............................................................................................................................................................................................35
Process Flow SALES- OTC..............................................................................................................................................................................................................36
Y.....................................................................................................................................................................................................................................................36
N.....................................................................................................................................................................................................................................................36
N.....................................................................................................................................................................................................................................................37
Y.....................................................................................................................................................................................................................................................37
N.....................................................................................................................................................................................................................................................37
Y.....................................................................................................................................................................................................................................................37
Process Flow of Sales- Customer Complaint Handling
...................................................................................................................................................38
N.....................................................................................................................................................................................................................................................38
Y.....................................................................................................................................................................................................................................................38
Y.....................................................................................................................................................................................................................................................38
N.....................................................................................................................................................................................................................................................38
SAP Best Practices

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Sales returns......................................................................................................................................................................................................................................39
Consignment Sales:.......................................................................................................................................................................................................................40
EXPORT SALES................................................................................................................................................................................................................................44
Budgeting...........................................................................................................................................................................................................................................44
Customers..........................................................................................................................................................................................................................................44
Developments....................................................................................................................................................................................................................................44
Order Finalization...............................................................................................................................................................................................................................45
Production..........................................................................................................................................................................................................................................47
Dispatch.............................................................................................................................................................................................................................................48
Shipments..........................................................................................................................................................................................................................................50
Payments...........................................................................................................................................................................................................................................50
Sampling............................................................................................................................................................................................................................................51
Shipment Sampling............................................................................................................................................................................................................................52
F.G. STOCKS....................................................................................................................................................................................................................................52
Business Process Flow Chart............................................................................................................................................................................................................53
Process Flow in Budgeting:...............................................................................................................................................................................................................53
Process Flow in Customers:..............................................................................................................................................................................................................53
Process Flow in Development:..........................................................................................................................................................................................................54
Process Flow in Order Finalization:..................................................................................................................................................................................................55
Process Flow in Production:..............................................................................................................................................................................................................56
Process Flow Logistics:....................................................................................................................................................................................................................57
Process Flow Shipments:..................................................................................................................................................................................................................57
Process Flow Payments:...................................................................................................................................................................................................................57
Process Flow Customer Complaints:.................................................................................................................................................................................................58
Process Flow Sampling:....................................................................................................................................................................................................................59
Process Flow F.G. Stocks:................................................................................................................................................................................................................60
Business Change Management......................................................................................................................................................................................................60
SAP Best Practices

Technologies)
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Grasim Industries Ltd.

Unit: Bhiwani Textile Mills
Grasim has a strong presence in fabrics, synthetic yarns and is well known for its branded suiting
Grasim and Graviera, made from different blends of polyester and viscose. Its textile plants are located
at Bhiwani in Haryana. Fabric operations are centralized at Bhiwani with a processing capacity of 17
million meters a year.
1. Organization Structure
Controlling Area
Company Code
SAP Best Practices
1000
1000
Grasim Industries Ltd; Unit-Bhiwani Textile Mills

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Sales Organization
Yarn
Domestic
OTC
Key
Accounts
Power
BP02
BP01
01
Sales Organization Structure

Company code
Sales Organization
Sales Office
SAP Best Practices
ENG1
1000
Grasim Industries Ltd; Unit-Bhiwani Textile Mills
Yarn
Distribution Channel
Division
Y01
Domestic
OTC
10
10
20
20
Key
Accounts
30
30
40
40
50
Sales Office
Power
50
60
60
70
80

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Sales Group
Distribution Channels
1.
2.
3.
4.
5.
6.
10- Direct Sales - Domestic

20- Direct Sales - Export
30- Consignment Sales
40- Stock Transfer
50- Trading
60- Job-Work
1.
2.
3.
4.
5.
6.
7.
8.
10- Yarn
20- Fabrics - Suiting
30- Fabrics - Shirting
40- Garments Mens wear
50- Garments Womens wear
60- Garments - Kids wear
70- Power
90- Scrap / Waste
Divisions
Sales Offices
SAP Best Practices
Sales Group

Technologies)
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1. 1100- Yarn
2. 1200- Grasim - Domestic OTC
3. 1300- Graviera - Domestic OTC
4. 1400- Global Brands Offshore
5. 1500- Global Brands Inshore
6. 1600- Brands Domestic
7. 1700- Institutional
8. 1800- Defence
9. 1900- Export OTC
10. 1999- Power
Sales Group
Grasim OTC
1.
2.
3.
4.
5.
6.
7.
8.
9.
BG- Domestic OTC Grasim

CL- O/S China Lump
FL- Finish Lump Grasim
GO- Grasim OS Transfer
OR- Grasim Goods Returns
PL- Out Source Grasim
RL- Grasim Trousers
SL- Grasim OS Processed
GS- Garment Domestic OTC - Grasim
Graviera OTC
10. BH- Domestic OTC Graviera
11. CG- O/S Finish Lump Graviera
12. FG- Finish Lump Graviera
SAP Best Practices

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13.
14.
15.
16.
17.
18.
Brands and Retailers
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
SAP Best Practices
OH- Graviera Goods Returns

PG- Out Source Graviera
RG- Graviera Trousers
SG- Graviera OS Processed
RV- Real Viera
GV- Garment Domestic OTC - Graviera
SW- Scrap/Waste
AR- Defence
BD- Brands Domestic
BI- Global Brands Inshore
BO- Global Brands Offshore
EX- Export OTC
IR- Institutional
FI- Finish Lump Institutional
MO- FSP Global Brands Offshore
MI- FSP Global Brands Inshore
MD- FSP Brands Domestic
ML- FSP Institutional
MF- FSP Defence

Technologies)
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Best Practice for Pre-Sales and Sales

Sales Process
Inquiry
Quotation
Contract
Sales Order
Delivery Document
Invoice
Consignment Process
Consignment Fill-up
Consignment fill-up order

Consignment delivery
SAP Best Practices

Technologies)
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Consignment Issue
Consignment issue order

Consignment delivery
Invoice
Consignment Returns
Consignment Return Order

Consignment Delivery (GR)
Invoice
Consignment Pick-up
Consignment Pick-up order

Consignment Delivery
Complaint Processing
Credit Memo Request
Credit Memo
Returns
Return Order
SAP Best Practices

Technologies)
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Return Delivery
Credit Memo
Sales Process Flowchart
In SAP from SD point of view, the first document we create is a customer inquiry; based on the customer inquiry we create a quotation with
reference to the inquiry. Marketing department for analysis can use inquiry and quotation. Negotiation of price with the customer can be done.
After issuing the quotation to the customer, if he is satisfied with the terms and conditions, then he places a sales order with reference to the
quotation. Once the quotation is completely referred by the sales order, the system shows the quotation status as complete.
Sales order is the main document in sales and distribution process and it contains following information
1) Customer information
2) Material information
3) Pricing
4) Delivery dates
5) Billing information etc
You have the option of checking whether the sales order is complete or incomplete. If it is incomplete you need to complete the order .If not this
order cannot be processed for delivery. Incomplete sales order can also be saved. There is standard report for checking all the incomplete sales
order. Most of the data in the sales order will be coming from the masters, so they need to be maintained properly.
Once the sales order is placed, you can take the printout of the order confirmation and send it to the customer for confirming. If any changes to be
done can be made in the sales order and print the order confirmation.
Once the MRP (Materials requirement planning) is run by the production-planning department, system creates Planned orders against the sales
order. Planned order contains Confirmed quantities and delivery dates. This planned order created by the MRP run can be converted in to a
purchase requisition or production order based on the material procurement type (i.e. whether it is in-house produced or externally produced).
Suppose production order is created based on the planned order, we need to issue the raw material for production. Once the production is done
we do the confirmation and GR the goods in to different batches and move it to different storage locations.
Now the stock that is produced is against the sales order stock, when you check the stock report, you can find against this particular sales order
how much stock is lying.
SAP Best Practices

Technologies)
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Now pack the qualities in the cartons and delivery the goods to the customer, once you do post goods issue the stock is automatically reduced
from the plant.
Now you create an invoice with reference to the delivery document. In the invoice if any changes are to be done can be done here, like pricing,
billing dates etc. Once the invoice is saved an accounting document is passed to financial accounting. Now if still want to change the price then
you need to cancel that invoice and create a new one.
Excise invoice is created with reference to the invoice and followed by the ARE documents.
In SAP any sanctions for changing the price master, complaint processing etc is handled through authorizations. Only the authorized person will
be given the access for doing the changes to the price master.
Inquiry
Sales
Free of charge
delivery
Quotation
Credit Memo
Requests
Order
Returns
Delivery
Shipping
Materials
Management
Billing
Debit Memo
Billing Document
Financial Accounting
SAP Best Practices
Credit Memo

Technologies)
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SD - PP Integration
Order
MRP run
Planned order
If the raw material is In-house
produced
SAP Best Practices
If the raw material is externally

procured
Production order
Purchase
requisition
Goods issue for

production
Purchase
order
Production order
confirmation
Goods receipt
Goods receipt
Invoice
verification

Technologies)
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Returns Process
Return order can be created with reference to the billing document or sales order.
Sales Order
Delivery
Return Order
Return
Delivery
Billing
Credit memo
Sales
SAP Best Practices
Delivery
Billing

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Complaint Process
Credit memo request can be created with reference to the billing document or sales order.
Sales Order
Delivery
Billing
Credit memo
request
Credit memo
Sales
SAP Best Practices
Delivery
Billing

Technologies)
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Consignment Process
Consignment Fill-up
Fill up Order
Consignment Issue
Issue Order
Sales
Delivery
Delivery
Delivery
Billing
Billing
In Consignment Sales the showrooms will be created as customers. Here the order comes from the showroom and delivery will be done at the
showrooms. This is called consignment fill-up.
Any sales done by the showroom to the customer is recorded and monthly a report of sales is sent to Sales office, then they do a consignment
issue.
SAP Best Practices

Technologies)
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Consignment
Issue
Consignment
Returns
Consignment
Returns
Delivery
Billing
Returns
Delivery
Returns Credit
memo
Sales
Delivery
Billing
In consignment returns the goods return is from the customer to the consignee and issue a credit memo to the customer for the returns.
SAP Best Practices

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Consignment Pick-up
Pick-up Order
Sales
Return Delivery
Delivery
In Consignment Pick-up, the unsold stock at the showrooms (consignee) is moved to the plant stock.
Inquiry
A customers request to a company that they provide a quotation or sales information without obligation. An inquiry can relate to materials or
services, conditions and if necessary delivery dates.
SAP Best Practices

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The sales area that accepts the inquiry becomes responsible for further processing.
Quotation
A quotation presents the customer with a legally binding offer for delivering a product or providing a service within certain fixed conditions. This
offer is legally binding for the company within a specified time period.
A sales area can reply to a customer inquiry with a customer quotation.
Order
The sales order is a contractual agreement between a sales organization and a sold-to party about delivering products or providing a service for
defined prices, quantities and times.
In sales order processing, the system implements various functions:
In the sales order, functions such as pricing and printouts are available. The system checks whether the material is available for the requested
delivery date and if necessary, transfers the requirements to materials planning. Shipping deadlines and shipping points are determined in delivery
scheduling. Checking credit limits.
Credit Memo Request

A credit memo request is a sales document used in complaints processing to request credit for a customer.
If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you can
create a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can remove
the block.
The system uses the credit memo request to create a credit memo.
SAP Best Practices

Technologies)
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Free of Charge Delivery

A sales document for delivering goods to a customer free of charge.
You can create free of charge deliveries for sending samples of your products to the customer. The system will then generate a delivery
based on the free-of-charge delivery.
Returns
A return is a sales document used in complaints processing for when a customer sends goods back.
You enter a return in the system if the customer returns damaged goods.
The return causes the system to:
Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).
Create a credit memo, once you have checked the goods and approved the complaint
Delivery
As soon as the material availability date or the transportation scheduling date for a schedule line is reached, the schedule line becomes due
for shipping. When you create an outbound delivery, you initiate shipping activities such as transportation scheduling.
A delivery is processed through one shipping point. Which shipping point carries out the processing for a delivery can be determined
automatically during order processing or you can specify it manually in the order.
Billing
Billing represents the final processing stage for a business transaction in Sales and Distribution. Information on billing is available at every stage of
order processing and delivery processing.
This component includes the following functions:
SAP Best Practices

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Creation of
Invoices based on deliveries or services
Issue credit and debit memos
Pro forma invoices
Cancel billing transactions

Comprehensive pricing functions
Issue rebates
Transfer billing data to Financial Accounting (FI)
Integration with materials management

This is used to check the stocks in plants and delivery according to the sales order.
SL
No
1
As-Is Process
Offer Slip / Purchase Order
1. Receive the offer slips / purchase orders from
various agents / customers having details of
SAP Best Practices
To-Be Process
1. On receipt of customer purchase order, sales order
will be created if the following conditions are met

Technologies)
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As-Is Process
count, shade number and quantity.
To-Be Process
2. Quoted Rate: Whether the Rate Quoted by the
Company is acceptable to the customer?
2. Check the offer slip / purchase order.
a. Delivery Schedule Whether the Delivery date for

3. Get sanction of yarn rates.
4. Inform to yarn PPC for production planning.
5. Make the yarn contract count wise, shade wise
and quantity.
the entire order is acceptable to the customer?

b. If both of these terms are mutually acceptable to
both BTM and their customer only than the sales
process goes to the next step.
3. The prices will come from the price master. Any
changes required can be done in the sales order
itself, which will be approved by some authorized
person, before dispatch.
4. The system will check for the availability of yarn
stock while creating the sales order. In case yarn is
not available then MMF will be raised and yarn is
produced.
Order Confirmation
1. On receipt of customer purchase order, sales order

will be created if the following conditions are met
Criteria used for order Acceptance/Rejection:

1. Quoted Rate: Whether the Rate Quoted by the
a. Quoted Rate: Whether the Rate Quoted by the

Company is acceptable to the customer?
company is acceptable to the customer?

2. Delivery Schedule Whether the Delivery date for
b. Delivery Schedule Whether the Delivery date for

c.
If both of these terms are mutually acceptable to both

BTM and their customer only than the sales process goes
to the next step.
SAP Best Practices
If both of these terms are mutually acceptable to

both BTM and their customer only than the sales
process goes to the next step.

Technologies)
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No
As-Is Process
To-Be Process
2. The prices will come from the price master. Any
changes required can be done in the sales order
itself, which will be approved by some authorized
person, before dispatch.
3. The system will check for the availability of yarn
stock while creating the sales order. In case yarn is
not available then MMF will be raised and yarn is
produced.
Yarn Dispatch
1. Prepare work sheet according to contract.
2. Invoicing, as per work -sheet.
3. Delivery sheet, as per Invoice.
Sales returns
Yarn returns can be addressed through the customer return orders.
Complaints
Customer claims can be addressed through customer complaints
Flow chart
Sales returns
SAP Best Practices
1. The sales orders will be listed in the documents due

for delivery and this will be the basis for creating the
delivery document.

Technologies)
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Sales Order
Delivery
Return Order
Return Delivery
Billing
Credit memo
Sales
Sales Order
Delivery
Delivery
Billing
Billing
Customer Complaints
Credit memo
request
Credit memo
SAP Best Practices

Sales
Delivery
Billing

Technologies)
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Consignment Sales:
Consignment Process
Consignment Fill-up
Fill up Order
Consignment Issue
Issue Order
SAP Best Practices

Sales
Delivery
Delivery
Delivery
Billing
Billing

Technologies)
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In Consignment Sales the showrooms will be created as customers. Here the order comes from the showroom and delivery will be done at
the showrooms. This is called consignment fill-up.
Any sales done by the showroom to the customer is recorded and monthly a report of sales is sent to Sales office, then they do a
consignment issue.
Consignment
Issue
SAP Best Practices
Delivery
Billing

Technologies)
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Consignment
Returns
Consignment
Returns
Returns
Delivery
Returns Credit
memo
Delivery
Sales
Billing
In consignment returns the goods return is from the customer to the consignee and issue a credit memo to the customer for the
returns.
Consignment Pick-up
SAP Best Practices
Pick-up Order
Sales
Return Delivery
Delivery

Technologies)
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DOMESTIC SALES
SL
No
1
As-Is Process
To-Be Process
Budgeting
1. Budget is prepared for next year based on the
qualities/quantities and prices expected to be sold
in respective businesses.
SAP Best Practices
We can create the budget for each business area using a separate
sales document type where the budgeted quantities and prices
and profits will be entered. Against this we can develop the
planned VS actual sales and profit report.

Technologies)
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No
2
As-Is Process
Customers
1. Participate in exhibitions; visit markets,
customers and display the collection.
2. Collect information from customers.
3. Identify potential customer and contact
through email or telephone.
4. Find out specific requirements of the
customer.
5. Send collection from existing range.
6. Send samples against any specific query
To-Be Process
Customers can be created and classified under different classes

like Export OTC, Domestic Brands, Global Brands etc
The presales activities can be addressed through Inquiry /
Quotation transactions in SAP.
Developments
1. For Market/Customer/Season specific
collections, requests Design & Development
Department to make specific collections. D&D
Department is consulted / advised with the
guidelines for the fabrics / designs / colors for
the specific collections.
2. Any new fabrics developed are added in
the collection in consultation with New
Products Development department.
3. For any specific query of the customer for
fabric/design/color, D&D Department. is
requested to develop the same.
We offer Quarterly booking sample set to our customer.
Booking sample set consists of Finish Goods Stock,
Process Stock & New qualities developed by D&D.
SAP Best Practices
1. This can be tracked through the sample sales / free of

charge samples (Using a dummy material code) and
against the approved sample Material master, BOM and
routing can be created for bulk production on receipt of a
confirmed order.
2. Sample orders can be prepared against all the new
designs and on consulting with the concern department
we can take a decision of creating the Material Master and
BOM for the same.

Technologies)
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No
5.
As-Is Process
Order Finalization
1. The prices are worked out using
STANDARD COSTING SYSTEM and if any
changes in pricing is required, Department.
Head / CEO is consulted.
1. We create a sales order in SAP; in this we get the

standard cost of the material based on this we can decide
the sales price considering the profit margin.
2. Deliveries are quoted as per schedule.

Offer is received & contract is finalized.
2. Delivery schedules can be maintained in the sales orders

and the payment terms and the shipment terms can be
maintained in the sales order.
3. For quicker deliveries PPC Dept. is

consulted.
3. We can prioritize the sales orders and a production order

can be manually created with the required schedules
4. Payment terms are as per the Credit

Policy. Sanction for any deviations are
obtained from the President.
4. Payment terms and credit policies are maintained at the

master data and in case of any changes required the
master data can be changed by an authorized person on
approval
5. Other details, like, Selvedge, Piece

Length, Stamping/Packing, Sampling,
Destination etc. are finalized.
6.
To-Be Process
5. Other details, like, Selvedge, Piece Length,

Stamping/Packing, Sampling, Destination etc can be
mentioned at the sales order item text and this sales order
printout can be sent to the PPC department for information
Production
1. Designs selected during sampling
(Developments) are forwarded to MPM for
issuing MMF.
2. Any change in the order for
quality/quantity is informed to MPM
Department and raise/amend MMF, if
SAP Best Practices
1. We create a sales order in SAP, Order confirmation

printout can be taken from the sales order.
2. This sales order will be considered in the MRP run and
planned orders will be generated and against these
planned orders production orders will be generated
3. In case of any changes in order the MRP tool will raise

Technologies)
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SL
No
As-Is Process
required. Any other change
(Piece/Length/Packing/selvedge etc.) is
informed to the concerned Department.
Check the status of production on-line using FABRIC
ONLINE TRACKING application and discuss/advise
MPM/ PPC Department for expediting, if required.
7.
To-Be Process
another planned order that will consider the changed
quantity.
4. The different stages of production can be tracked using
the production information system.
Logistics
1. Goods Receipt /Packing / Invoicing is done as
per the Contract and requirement given (Any
special Packing).
2. Goods packed & cases are prepared for
invoicing.
3. Cases are fetched and invoicing done.
4. Case Samples are sent on the basis of
customer dispatch.
5.
6.
SAP Best Practices
Additional Packing Materials is sent to the

customers as against their specific
requirement.
Invoiced goods are sent to specific
transporter.
1. After the Goods are received from the production the stock
is kept as loose stock in a separate storage location,
based on the instruction in the sales order the cartons /
cases are packed.
2. In SAP we create a delivery document, against the sales
order where we fetch the cartons / cases and issue the
goods to the customer
3. Once we post goods issue the delivery the stock gets
reduced in the inventory (i.e. the goods have physically left
the plant).
4. Invoice document is created for the dispatched goods
(delivery document). Packing materials can be dispatched
as supplement materials or Bonus materials.
5. The transporters details will be maintained in the partner
functions

Technologies)
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8.
As-Is Process
To-Be Process
Dispatch
1. Lorry Receipt are received against the goods
dispatched, which are sent to respective
parties along with the copy of invoice.
After creation of the delivery document and issue the goods, we

create an invoice document and create an Excise invoice for it.
Invoice number generated for the invoicing is informed to

Logistics Department and Excise Department For them to
prepare the goods for dispatch and arrange Excise
clearance, and dispatch the goods as well as case
samples to respective destinations.
9.
Case Sampling
Case Samples are made by the Sampling department and
sent to the customer on the basis of the goods dispatch to
them, if required as per the order.
10.
Invoice wise Case Details report can be developed and which will
be the basis for the sampling department for the sample making.
After the sample stock is available the sample stock can be either
shipped to customer free of charge or can be issued to an internal
order (If only the cost of the sample is to be booked)
Payments
To ensure the payment as per policy, continuous follow up
with the Agent are maintained for ensuring the payment of
respective trade partners.
Types of Payments:
a.
b.
c.
d.
SAP Best Practices
CASH PAYMENTS
PAYMENT WITHIN 7 DAYS (P7)
PAYMENTS WITHIN 30 DAYS (P30)
OR BANK.
All the payments terms required for the business can be created in
SAP which will be reflected in the orders & invoices.

Technologies)
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11.
As-Is Process
To-Be Process
CUSTOMER COMPLAINTS
1. Each & every complaint received is registered
on line and claim form generated.
1. Customer complaints can be handled in SAP by either

credit Memo request or Customer returns.
2. Complaints received are forwarded to the

concerned department for their review and
comments.
2. In the first case the goods are not coming back and we are
giving some credit to the customer for quality or damage
reasons.
3. If acceptable, settled with proper system like

Customer complaint form and sanctions etc.
3. In the second case the goods are returned back from the
customer to the returns storage location and we issue a
credit memo to him.
4. If acceptable, settled with the customer, with

prior sanction from the President.
If not acceptable, suitably communicated to the customer.
12
F.G. Stocks
1. Monthly review of NPA stocks is done so as to
monitor the movement & reduce NPA & six
month old stock.
2. Check finished goods stocks, plan and sell the
stocks at per the budgeted price.
SAP Best Practices
1. For the stocks already available create the sales order

where the prices can be picked from the master data.
2. The sales order price can be changed and this order can
be blocked until an Authorized user approves the price
change.

Technologies)
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Business Process Flow Chart
Budgeting
To make budget for respective businesses,
detailing Quality/ Quantity/ Price.
MIS Deptt. To work out the Profitability
SAP Best Practices
Advise Sales Deptt., for

any revisions required.

Technologies)
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Process Flow of Sales Invoicing/ Billing
Order Booked
Offer Slip
Filled
Goods packed as
per the
requirement
1 copy of Packing
Slip sent to Sales
Deptt.
Packing Slip
Generated as per
Offer Slip (4 copies)
Invoice Generated & 1

copy sent to Party
along with LR &
Schedule.
TRANSPORT
PARTY
Agent
Excise formalities
are done.
Goods/ Cases are

assorted as per
Invoice.
Transportation
booked & goods
dispatched.
Bills sent to
Warehouse for
Clearance.
LRS received
from transporter.
Sales Verify Packing

Slip & send for
Invoicing (5 Copies)
LRS along with
invoice sent to
A/cs deptt
For schedule
preparation
Copy sent to Bank

(Bank Customer)
SAP Best Practices
Copy Sent to
Agent/ Party (Cash
Customer)
Record
Extra

Technologies)
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Process Flow SALES- OTC
Collect
Swatches
D & D Team
Recreate/
Add Value
Given To
sales Team
Taken to
Market
Approval
Innovation/
Creation
Innovate
Samples/ Feelers
Prepared
Order Booking
New Customer
Filling Offer Slip
Sales
Contract
N
DROPPED
SAP Best Practices
Market
Intelligenc
e
Study Properties
Forwarded to
MPM

Technologies)
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Cont
Demand
Generated
by MPM
Pricing
Positive
PBIT
Collection
through Sales
Co. & Sales
Team
Sent to MPM
for Analysis
Decision
by Top
Mgt.
Conveyed to
Customer
through Sales
Customer receives
Goods
Customer
releases
payments
DROPPED
Agents follow
up for
Payments
MMF issued to
PPC
Copy to Bank
along with
document &
LR
Physical
Check for
Yarn stock
SAP Best Practices
Customer is
informed by
Sales
Agents are
informed by
Sales
Goods reach
Tpt Godown
Production
& feasibility
Production
Process
Bank releases
documents & LR on
receiving payments from
customer
As per Sales
Contract
Finished Goods
reach W/House
Goods
Packaging
Personal
Packing
Packing Slip (4
Copies)
Copy to
Account
1 copy sent for

Invoicing/ Bills
Generated
Dispatch
Copy to
Logistics

Technologies)
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Process Flow of Sales- Customer Complaint Handling

Complaint received
Register
complaint on-line
Complaint no.
Generated
and form
printed
Forwarded to A/cs
deptt for issuing the
credit note.
N
Y
Decisi
on
Make a
claim (ref.
Complaint
no.)
Claim Form generated
SAP Best Practices
Rejected,
returned to
party &
conveyed.
Approval for
Sanction
Informed to
party by the
sales deptt.
Y
Forwarded to respective
deptt. For verification.
Returned to
Sales

Technologies)
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Sales returns
Sales Order
Delivery
Return Order
Return Delivery
Billing
Credit memo
Sales
SAP Best Practices
Delivery
Billing

Technologies)
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Customer Complaints
Sales Order
Delivery
Billing
Credit memo
request
Credit memo
Consignment Sales:
Sales
Consignment Process
SAP Best Practices
Delivery
Billing

Technologies)
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Consignment Fill-up
Fill up Order
Consignment Issue
Issue Order
Sales
Delivery
Delivery
Delivery
Billing
Billing
In Consignment Sales the showrooms will be created as customers. Here the order comes from the showroom and delivery will be done at the
showrooms. This is called consignment fill-up.
Any sales done by the showroom to the customer is recorded and monthly a report of sales is sent to Sales office, then they do a consignment
issue.
SAP Best Practices

Technologies)
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Consignment
Issue
Consignment
Returns
Consignment
Returns
Delivery
Billing
Returns
Delivery
Returns Credit
memo
Sales
Delivery
Billing
In consignment returns the goods return is from the customer to the consignee and issue a credit memo to the customer for the
returns.
SAP Best Practices

Technologies)
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Consignment Pick-up
Pick-up Order
Sales
Return Delivery
Delivery
SAP Best Practices

Technologies)
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EXPORT SALES
SL
No
1
As-Is Process
Budgeting
GLOBAL BRANDS / EXPORT OTC / DOMESTIC
BRANDS / INSTITUTIONAL SALES / DEFENCE :
Budget is prepared for next year based on the
qualities/quantities and prices expected to be sold in
respective businesses.
To-Be Process
We can create the budget for each business area using a separate
sales document type where the budgeted quantities and prices
and profits will be entered. Against this we can develop the
planned VS actual sales and profit report.
Customers
BRANDS / INSTITUTIONAL SALES :
1. Participate in exhibitions; visit markets, customers
and display the collection.
2. Collect information from customers.
3. Identify potential customer and contact through
email or telephone.
4. Find out specific requirements of the customer.
5. Send collection from existing range.
6. Send samples against any specific query
1. Customers can be created and classified under different

classes like Export OTC, Domestic Brands, and Global
Brands.
2. The presales activities can be addressed through Inquiry /
Quotation transactions in SAP.
DEFENCE:
1. Find out suitable tenders in the Defence sector
through Tender Journals / Notifications / Agents.
2. Fill-up the tender and submit the quotation.
3. If required, negotiate prices/deliveries for the
quotations.
4. Confirm the order and receive Purchase Orders.
Developments
SAP Best Practices
1. This can be tracked through the sample sales / free of

Technologies)
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As-Is Process
To-Be Process

BRANDS / INSTITUTIONAL SALES / DEFENCE:
1. D&D department makes specific collections for
Exhibition/ Market/ Customer and Season specific
collection in consultation with respective Sales
Department.
2. Any new fabrics developed are added in the
collection in consultation with New Products
Development department
3.
charge samples (Using a dummy material code) and

against the approved sample Material master, BOM and
routing can be created for bulk production on receipt of a
confirmed order.
2.
Sample orders can be prepared against all the new

designs and on consulting with the concern department
we can take a decision of creating the Material Master and
BOM for the same.
For any specific query from the customer for

fabric/design/color, D&D Department is requested to
develop the same.
Order Finalization
BRANDS / INSTITUTIONAL SALES:
1. The prices are worked out using STANDARD
COSTING SYSTEM and negotiated and
finalized. If required, Department head / CEO is
consulted.
2. Deliveries are quoted as budgeted. For quicker
deliveries required by the customer PPC
Department is consulted.
3. Payment terms are finalized as per the Credit
Policy. Sanction for any deviations are obtained
from the President.
SAP Best Practices

standard cost of the material based on this we can
decide the sales price considering the profit margin.
2. Delivery schedules can be maintained in the sales
orders and the payment terms and the shipment terms
can be maintained in the sales order.
3. We can prioritize the sales orders and a production
order can be manually created with the required
schedules.
4. Payment terms and credit policies are maintained at
the master data and in case of any changes required

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As-Is Process
4. Finalize other terms like Selvedge, Tolerance,
Piece Length, Stamping/Packing, Sampling, and
Destination etc.
5. If the goods against order of Global Brands are to
be delivered in India, the prices are converted and
finalized in INR depending upon the supplies
against Advance Licence/CT-3 or without the
same.
To-Be Process
the master data can be changed by an authorized
person on approval.
5. Other details, like, Selvedge, Piece Length,
mentioned at the sales order item text and this sales
order printout can be sent to the PPC department for
information
6. Sales Confirmation is issued and mailed to the

customer for confirmation of the order.
7. Any changes in the Sales confirmation maybe
accepted at a later date, if possible. Sales
Confirmation is revised and sent to the customer
for the confirmation.
8. In case of LC, the same is requested from the
customer. Once received, the LC is checked for
Order details Quantity / Value / Tolerance /
Shipment Date.
DEFENCE:
1. Find out suitable tenders in the Defence sector
through Tender Journals / Notifications / Agents.
2. Fill-up the tender and submit the quotation.
SAP Best Practices

standard cost of the material based on this we can decide
the sales price considering the profit margin.
2. Delivery schedules can be maintained in the sales orders
and the payment terms and the shipment terms can be
maintained in the sales order.

Technologies)
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As-Is Process
3.
If required, negotiate prices/deliveries for the

quotations.
To-Be Process
3. We can prioritize the sales orders and a production order
can be manually created with the required schedules.
Confirm the order and receive Purchase Orders.

4. Payment terms and credit policies are maintained at the
master data and in case of any changes required the
master data can be changed by an authorized person on
approval.
5. Other
details,
like,
Selvedge,
Piece
Length,
mentioned at the sales order item text and this sales order
printout can be sent to the PPC department for information
Production
BRANDS / INSTITUTIONAL SALES / DEFENCE :
1. Sanction for the order is obtained from the
President, using the ORDER TO CASH
application, for the orders/qualities with lower than
budgeted Contribution.
2. MMF prepared is issued and mailed to PPC
Department and the confirmation for the delivery
time is mailed by the PPC Department.
3. Any change in the order for quality/quantity is
informed to PPC Department. and raise/amend
MMF, if required. Any other change
(Piece/Length/Packing/Tolerance/Sampling etc.)
SAP Best Practices
1. We create a sales order in SAP, Order confirmation

printout can be taken from the sales order.
2. This sales order will be taken as the basis for creating the
planned order (MMF) by the PPC.
3. In case of any changes in order the MRP tool will raise
another planned order that will consider the changed
quantity.
4. The different stages of production can be tracked using
the production information system.

Technologies)
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As-Is Process
To-Be Process
is informed to the concerned Department.

4. Check the status of production on-line using
FABRIC ONLINE TRACKING application and
discuss/advise PPC Department for expediting, if
required.
Dispatch
GLOBAL BRANDS / EXPORT OTC:
1. Check readiness of goods using FABRIC
ONLINE TRACKING application and stocks
(Packed/Loose).
2. Mumbai office is informed for arranging the
container for factory stuffing, based on the
expected date of completion of the order, if
required.
3. As soon as the order is complete, Invoice the
goods and inform Logistics and Excise
Department for clearance and dispatch to
respective destinations.
4. The Invoice and Packing details are downloaded
from the system and mailed to Mumbai office for
preparing pre-shipment documentation, and
mailed back for factory stuffed container.
DOMESTIC BRANDS / INSTITUTIONAL SALES:
SAP Best Practices
1. Different Stock reports are available to view the stock

readiness based on which the Mumbai office can be
informed about the container requirement (If necessary)
2. Any changes in the price can be done in the sales order,
which on approval can be delivered.
3. The invoices can be downloaded in PDF files and can be
mailed to Mumbai office else they can even view the SAP
invoice provided they have the required connectivity and
authorization

Technologies)
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No
As-Is Process
(Packed/Loose).
2. As soon as the goods for the order are complete,
the cases are fetched and invoiced.
3. Invoice number generated is informed to Logistics
Department and Excise Department for them to
prepare the goods for dispatch and arrange
Excise clearance, and dispatch the goods to
respective destinations.
SAP Best Practices
To-Be Process

Technologies)
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No
As-Is Process
To-Be Process
DEFENCE
(Packed/Loose).
1. Different Stock reports are available to view the stock

readiness based on which the Mumbai office can be
informed about the container requirement (If necessary)
2. As soon as the goods for the order are complete,

offer the goods for inspection, if required.
2. Any changes in the price can be done in the sales order,

which on approval can be delivered.
3. The invoices can be downloaded in PDF files and can be
mailed to Mumbai office else they can even view the SAP
invoice provided they have the required connectivity and
authorization
Shipments
1. Mumbai office arrange for pre-shipment
documentation, shipments, post-shipment
documentation, negotiation of documents.
2. Copies of documents/shipment details mailed by
Mumbai Office, to be informed to the customer.
1. In case if the shipment is happening from the Mumbai port

we need to create the Mumbai port as a logical storage
location and the shipment can be done from that storage
location.
2. The documents/Shipment details can be taken from SAP
and the PDF formats of the same can be mailed to
customer if required
Payments
Follow-up with Agents/Customers for remittance of
payments in case of TT, or for any payment past due date
in case of DP/LC.
SAP Best Practices
All the payments terms required for the business can be created in
SAP which will be reflected in the orders & invoices.

Technologies)
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No
As-Is Process
To-Be Process
DOMESTIC BRANDS / INSTITUTIONAL SALES /

DEFENCE:
To ensure the payment as per agreed terms.
10
Customer Complaints
1. Customer complaints can be handled in SAP by either

credit Memo request or Customer returns.
1. Any complaints received from the customer for the

goods received are forwarded to the concerned
department for their review and comments.
2. In the first case the goods are not coming back and we are
giving some credit to the customer for quality or damage
reasons.
2. If not acceptable, suitably communicated to the

customer.
3. In the second case the goods are returned back from the
customer to the returns storage location and we issue a
credit memo to him.
3. If acceptable, settled with the customer, with prior

sanction from the President.
11
Sampling
1. Against every order different activities like Lab-Dips can

be tracked
DEVELOPMENT SAMPLING:
2. The yardages can be made as a quality parameter and

can be checked at different stages
1. D&D Department sends the Lab-Dips to the

customer against their specific queries.
2. Sample Yardages made by D&D Department are
received after QC approval and checking by
Finish Folding Department.
SAP Best Practices
3. Samples can be sent to the customers through the sample

orders or free of charge samples against the approved
sample we can create the bulk order.

Technologies)
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As-Is Process
To-Be Process
3. For bigger lengths required or new product

requirement, MMF is issued and fabric is received
as per the bulk fabric receipt.
4. Yardages from the fabrics manufactured in bulk
are duly receipted and packed and invoices are
made later for the total sampling packed in
Sampling account.
12
Shipment Sampling
1. Pre-bulk yardages received from the Finish
Folding Department and sent to the customer for
approval, if required as per the order.
2. In case of any adverse comments for the
customer, bulk to be refinished and yardage to be
sent again for approval.
3. Shade Bands and Gradation Report is provided
by the Finish Folding Department and sent to the
customer for approval, if required as per the order.
1. Against every order different activities like Lab-Dips can

be tracked
2. The yardages can be made as a quality parameter and
can be checked at different stages
3. Samples can be sent to the customers through the sample
orders or free of charge samples against the approved
sample we can create the bulk order.
4. Booklet shipment samples are made by the

Sampling department and sent to the customer, if
required as per the order.
13
F.G. STOCKS
1. Check finished goods in stocks.
2. Plan and sell the stocks at the budgeted price. For
SAP Best Practices
1. For the stocks already available create the sales order

where the prices can be picked from the master data,

Technologies)
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As-Is Process
To-Be Process
any lower prices, take sanction from the

President.
2. The sales order price can be changed and this order can
be blocked until an Authorized user approves the price
change.
Business Process Flow Chart

Process Flow in Budgeting:
To make budget for respective businesses,
detailing Quality/ Quantity/ Price.
MIS Deptt., to work out the Profitability
Advise Sales Deptt., for

any revisions required.
Process Flow in Customers:

Identifying customers and their requirements
SAP Best Practices
Exhibit in Trade Shows.

Identify
Contact,
find requirements,
agents/customers
send
Visits topotential
Markets
/ Customers.
collection
from existing range.
Collect information.
D&D to make collections for

Exhibitions / Markets /
Customers

Technologies)
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For Defence, find

suitable Tenders
D&D to make samples

against specific requirements.
Process Flow in Development:
Collections required for Exhibitions / Markets /

Customers / Seasons
D&D requested,
consulted/advised for the
specific requirements.
Collections presented in Exhibitions/ to

customers. Feedback given to D&D.
New products added in consultation with New
Products Deptt..
SAP Best Practices
New Products Developed.

Introduced to Sales Deptt.

Technologies)
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Feedback from customers.

Requests for specific developments.
D&D to develop
fabrics/designs/colours as per
specific requirement.
Process Flow in Order Finalization:

Receive queries from Customer.
If Defence, receive tenders.
Consult FOD/ CEO, if required

Quote Prices / Deliveries.
Check with PPC for quicker
deliveries.
Finalize other terms Selvedge/ Pc.Length
Packing/Stamping/Destination etc.
For Order of Global Brands, to be dispatched in

India, Check whether against CT-3 or without.
Finalize price accordingly.
Submit Tender
Negotiate Price/Delivery, if reqd.
Confirm order and

receive PO
SAP Best Practices

Technologies)
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Issue Sales Confirmation and mail t the

customer for confirmation.
For any changes in the order at a later date
For Prices, CEO to confirm.
For Quantities, PPC to confirm.

For Packing, Logistics to confirm.
Amend Sales Confirmation and confirm to the

customer.
Process Flow in Production:

Issue MMF
Take Sanction from

CEO, if reqd.
Mail to PPC
Revise MMF
Delivery confirmation
from PPC
Track orders with OnLine Tracking System
SAP Best Practices
Check with PPC for

any changes in
order.

Technologies)
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Process Flow Logistics:

For Global Brands & Export OTC :
1. Sales Confirmation mailed to Folding & Logistics
2. Orders scheduled for the month informed to Mumbai Office
For Domestic Brands / Defence / Institutional Sales :
Goods are Received / Packed / Dispatched as per MMF.
Process Flow Shipments:

For Global Brands (Offshore) / Export OTC : Mumbai office makes the
pre-shipment dox, executes the shipment, negotiate the documents.
Shipment details / dox mailed to the customer
Process Flow Payments:

Payments on due date, as agreed
For Global Brands / Export OTC
For Direct Payments :

Follow-up with Agents/
Customer, for TT
SAP Best Practices
For Domestic Brands /

Institutional Sales / Defence
For LC/DP/DA Terms :

Follow-up for realisation
of payment at due date.
Realise the payment

as per agreed terms

Technologies)
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Process Flow Customer Complaints:

Complain recd from customer
Forwarded to concerned Deptt.
If not acceptable,
communicate to the
customer suitably
If acceptable, sanction
from the CEO.
Communicate to the
customer and settle.
SAP Best Practices

Technologies)
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Process Flow Sampling:

Development Samples :
Enquiry from customer
Lab-Dips :
Request to
D&D Deptt.
Bulk Yardages :
Check stock
If available, ask
Logistics Deptt.
Shipment Sampling
Yardage from bulk,

from Finish Folding
If new quality
If not available,
request D&D to
make yardage
Received from Finish

Folding, after Testing /
Checking
D&D to feed the

Sort Book
Issue MMF,
mail to PPC
Received from Logistics,

after testing / Checking
Shipment Samples
To Logistics Deptt.
for Receipt/ Packing
Slip
Shade Bands /
Gradation Report,
if required
Sampling Deptt.,
as per Sales
Conf.
To Export/RMG Sales Deptt.
Sent to customer
Any adverse remarks, forwarded to

concerned deptt., for corrective action,
like reprocessing of fabrics.
SAP Best Practices

Technologies)
ID NO.
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Send to the customer
Process Flow F.G. Stocks:

Check Stocks
Identify Surplus
Sanction from CEO

for Quantity/price
Offer to the customer

and finalize the order
Invoice and dispatch

the goods
Business Change Management

Business Process
Exports
Goods Return
SAP Best Practices
GAP Area
Description of Process
Benefit of SAP
Tolerance check
Sales Order No. is always available in make to

order scenario and production is done based on
this order, even the required quality is available in
stock. Problem Example: Sales order is for
100mtrs. Tolerance of +/- 5% allowed. Hence,
packed material should be in the range of 95105m. But, if 150 mtrs received from finished
folding; then, it is packed for 150 mtrs. Then at the
time of dispatch they have to repack again and
make it 100 mtrs which is waste of time and
incorrect business practice
In Make to order scenario the MRP will

consider only the sales order quantity
and the production order is also issued
for the same quantity and the BOM
component requirement is also in the
same proportion hence this issue will
not be raised.
Business Process Gap
Right now the LR is sent to the Mktg. Dept. and

the goods return info is sent to the sales person for
a particular area. So, at times the goods are kept
with the local transporter for >6 months even as
high as 11 months. The demurrage paid by the co.
on each case is Rs. 3 per day. Above that there is
a 20% service charge. Hence, it is an unnecessary
cost for the company and a check needs to be
present for the same

Technologies)
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Sample
demonstration to
customers
Sample sent to
customer status not
available
Lead time
estimation
capability required
Sample Inventory
Sample tracking
Production lead times
Currently the lead time for delivery of the samples

cannot be ascertained in advance. The sample set
comprises of following 4 sub-sets: Regular quality,
New Quality, Quality for Stock which is already in
Warehouse, Stock in Processing. The pain area is
in case of sample stock lying in warehouse and
sample stock currently in processing whose
samples has to be produced. Since the marketing
person is not able to see the stock is lying so he
asks the sampling department to produce the
same. As a result the lead time cannot be
ascertained for delivery of the samples. If this
information is available online than the
consolidation of the sample sets could be done
faster.
There are lots of reports in SAP to

check the stock in the warehouse and in
production.
What Samples have been sent to the customer this

information is not available on the current software
system. The dealer typically says that they havent
received the samples while the sampling
department says that those have been sent. Thus
provision needs to be made in the sampling
department for tracking of the sample. There is no
record in the sampling department what sample
went and in what quantity.
We are creating the sample booklets as

material code in SAP and maintaining
the inventory for them. Whenever
sample needs to be sent to the
customer, this needs to be entered in
the sales order for tracking purpose and
create a delivery for it.
The PPC should inform the marketing department

how much time would be taken to deliver the
required number of shades for a particular quality.
This has to be done through backward planning.
Whenever a sales order is placed,

system tells the intended material
available date. This date will be passed
to PPC for production.
Better service levels, Reduced Sales
Cycle Time
SAP Best Practices

Technologies)
ID NO.
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SHEET NO
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Unavailability of
MMF Status
Order Status Report
Credit management
Credit Check
Delivery Schedule
in yarn sales
Manual processing
of Customer
complaints
SAP Best Practices
Delivery schedule
Customer Complaints
Currently the marketing wants to know what the

status of MMF both for in-house and outsourced
production. This is required by them because they
want to keep the client updated on when the status
of the order. Otherwise the production department
for all in-house production activity status is able to
provide adequately.
Many reports available for providing the

status to client for better service.
The credit check process is done manually where

there is pre-specified format for the enhancements
of the credit limit, which is sent to the management
for authorization. As a result the issue is done
when the invoice is not even generated. The
invoice gets generated only when the credit
sanction is obtained.
Automatic credit check functionality is

available, where it blocks the customer
orders or deliveries based on the credit
limit of the customer and the payments
made by him.
The delivery schedule has to be calculated

manually. It is on the individual PC of the user but
is not available on the system software. The reason
is that this involves a lot of constraints for which
sophisticated processing is required.
Automatic delivery scheduling is done

by the system.
Record maintenance of all the complaints

registered by the customer/supplier and how each
of them was handled and final resolution.
All the complaints are maintained in sap

with proper reason for the complaint
and issue a credit note for that..
Lot of time is saved and no Paper work.
Lot of time is saved and Reduced Order

Entry Cycle Time.

Technologies)
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Grading & Packing

done without
seeing the order
requirement as
specified by the
MMF.
In-transit goods
information
SAP Best Practices
Surplus Stock VS Fresh

Stock
Business Process Gap
Goods have to be dispatched with tolerance limit

acceptable to client. At present all the goods being
graded are packed as fresh and any excess
quantity is later regarded and re-packed.
Once the invoice gets generated the transporter is

given the goods. Now there is no process for
tracking where the goods in between Bhiwani to
Bombay port are. If not city by city tracking, there
should be a process that incase of any delays the
logistics department informs the exports so that the
same can be communicated to the customer.
In SAP there are checks for controlling

this, system wont allow you to delivery
the goods if they are more than the
tolerance of the customer.

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