CHRISTA-MARIA BALCARCZYK 326 Caravelle Drive | Jupiter, FL 33458 | 561.626.3990 | cb13944d8@westpost.

net Highly-motivated and quality-oriented ADMINISTRATIVE PROFESSIONAL with many year s of experience and an exceptionally strong track record of success overseeing a dministrative operations and providing outstanding technical support to all leve ls of staff. Analytical thinker who excels at diagnosing problems and implementing creative solutions to solve even the most complex problems. Friendly team player with excellent commu nication and interpersonal skills. Hard-working self-starter who places a premiu m on organization, accuracy, and efficiency. Calendar Management | Reception | Clerical Support | Office Management | Multi-Tasking | Process Improvement Technical Support | Customer Service | Proofreading and Editing | File Managemen t | Training Sessions - PROFESSIONAL EXPERIENCE ADMINISTRATIVE ASSISTANT, Rudolph & Associates (Family Law), West Palm Beach, FL 10/04 - 9/10 Initially was hired as a temporary employee, but quickly promoted to permanent s tatus based on outstanding performance. Provided quality administrative support at this family law firm. Maintained appointment calendars and scheduled attorney appointments. Proofread and edited legal documents and correspondence. Updated and maintained confidential client files and records. Provided back-up administrative support for attorneys and paralegals. Reviewed and directed a hig h volume of incoming emails, calls, faxes, and mail. Implemented an informal document management system by encouraging users to save documents with searchable names, to save documents to correct locations in appro priate formats. Spearheaded and established a new electronic filing system to replace the outdat ed paper-based filing system. After moving to Florida from Connecticut, worked with local temporary placement agencies to serve in several short-term administrative positions (1/03-10/04). SENIOR DESKTOP SUPPORT ANALYST, Cummings & Lockwood (Corporate Law), Stamford, C T - 12/97-1/03 Held direct responsibility for continually updating software, identifying and troubleshooting issues, and supporting 500 users throughout 7 di fferent offices at Connecticut's premier law firm. Quickly responded to staff re quests for retrieval of lost files/folders. Installed software/hardware (Microso ft Office, Windows, Internet Explorer, Netscape Communicator, and several busine ss-specific applications) on desktops, laptops, PalmPilots, and BlackBerries. Se rved as one of the administrator for network users (Novell NetWare 5.1/Bindview), email and document management (Novell GroupWise 5.5/SoftSolutions), Citrix (remote access), and the desktop faxing sys tem RightFax. Developed and led end-user training sessions and provided weekend emergency user support Previously: provided comprehensive IT support and analysis to

clients including Texaco, Philips Medical, Wyatt Company, Sanyo Business Systems , Springer-Verlag, Philip Morris International, Sprint, and TUV Rheinland. - EDUCATION DEGREE IN COMPUTER OPERATIONS AND PROGRAMMING at Control Data Institute, New York, NY BACHELOR'S DEGREE, Michelbeuern College, Vienna, Austria - TECHNICAL PROFICIENCIES Microsoft Outlook, Word, Excel, Access, and PowerPoint | Lotus 123 | dBase III | RightFax Remote/Virtual Control Systems: pcAnywhere, Reachout, GroupWise Remote, Citrix Network Operating Systems: Banyon Vines, Novell 3.1, 4.1 and 5.1 with Bindview Document Management Systems: SoftSolutions and Novell GroupWise 5.5 Operating Systems: Windows 3.x, 9x, NT, 2000, XP Accounting Systems: Realworld and MAS90