Breann Ariel Patterson 4761 State Highway K Seymour, MO 65746 (417)-576-5442 bp10d4d9c@westpost.

net EDUCATION & TRAINING Drury University, Springfield, MO May a" 2010 BA in English, Minors: Medieval Studies and Global Futures Coursework consisted of Creative Writing Non-Fiction, Nature of the English Lan guage, Business Communication and Writing, Grammar and Style. University of South Australia: 6 months of study abroad doing aboriginal studie s and spent a few days with an aboriginal tribe along the Coorong River learning about environmental issues and survival in the outback. Dale Carnegie Training: Leadership in the Workplace Received a Break Through Award. LeadAmerica: Congressional Student Leadership Conference Learned critical thinking and complex problem solving abilities, developed verb al communication skills, and acquired knowledge on basic procedures in legislati on. EMPLOYMENT HISTORY Journeys Shoes, Springfield, MO July 2010 a" Present Store Manager (November 2010 to Present) Co-Manager (July 2010 to November 2010) a Lead execution of company directed floor set and visual display along with com pany marketing strategies and drive sales results by ensuring appropriate mercha ndise levels on selling floor. a Develop and build a team to accomplish storeas business objectives through rec ruitment, selection, coaching, investment, retention, and motivation and ensure attainment of sales, payroll, and inventory shortage goals. a Foster a customer-focused team environment as a floor coach, driving volume an d anticipating customersa needs and achieve excellent customer service by role m odeling the company service standards. Rack Room Shoes Springfield, MO November 2009 a" July 2010 Sales Associate a Assisted customers with sports footwear, apparel and accessories and made reco mmendations to meet both the performance and fashion needs of the customer. a Processed customer sales which included accepting payment for merchandise, ope rating a cash register, packing merchandise and issuing receipts and change. a Greeted customers in a timely, professional and personable manner and used pro duct knowledge to provide exceptional service to customers and build sales to re ach store and position sales goals. Drury University- Office of Academic Affairs Springfield, MO January 2007 a" Ma y 2010 Office Assistant, Office of Academic Affairs (June 2007 to May 2010) a Executed and coordinated clerical services, including preparing correspondence , maintaining records, arranging meetings, receiving and directing visitors and answering phone calls. a Assisted in preparing and processing correspondence, reports, course materials and other documents in addition to maintaining department files, logs and recor ds and entering data into electronic files, databases, and spreadsheets.

Receptionist, Institutional Research (January 2007 to June 2007) a Answered incoming telephone calls, determined purpose of callers, and forwarde d calls to appropriate personnel or department and delivered messages or transfe rred calls to voice mail when appropriate personnel were unavailable. a Provided general clerical assistance to the Institutional Research Consultant including generating reports, typing letters, organizing records, maintaining fi les and sorting mail and faxes. Champ Industries Inc., Seymour, MO January 2006 - August 2006 Secretary a Provided the first point of contact and customer support to visitors and telep hone callers, dealing with inquiries courteously, efficiently and according to d efined company policy and protocol. a Received incoming shipments & notified recipients in addition to preparing out going shipments and coordinated the general day-to-day clerical activities of th e company.