LISA S. QUARLES 87-19 204th Street #A-24 | Hollis, NY 11423 Tel: 718.468.3747 | E: lq114c86a@westpost.

net HUMAN RESOURCE LEADER / LABOR RELATIONS MANAGEMENT Contract Negotiations * Labor & Employee Relations * Staff Leadership * Em ployee Counseling Disciplinary Actions * Conflict Resolution * Investigative Skills * Team I nteraction / Communication Represent management in labor relations, including negotiating, interpreting, an d administering collective bargaining agreements. Proven ability to interact wit h staff at all levels; apply comprehensive consultative, partnering, and influen cing /negotiating skills to facilitate proactive decision making. Serve as a com mitted management resource during labor negotiations, grievance / arbitration ma tters. * Excellent track record of driving swift resolution to complex issues. Employ a balanced complement of analytical, critical, and creative thinking skills to fa cilitate problem solving. * Foster an environment of high productivity and team orientation. Serve as a co llaborative team leader and support environments predicated on the open exchange of ideas. * Streamline business processes and recommend programs to minimize liability. * Support management in resolving employee relations issues for union and non-un ion personnel including coaching, counseling, and discipline. Areas of Expertise Include: * Process Optimization and Quality Control * Policies / Procedures / Best Practices * Labor Relations Training / Support * Grievance / Arbitration Hearings * Staff Leadership / Management * Unemployment Hearings / Investigations * Insurance / Legal Expense Analysis * Collective Bargaining Process * EEO / ADA Compliance * Relationship Building PROFESSIONAL EXPERIENCE BRONX-LEBANON HOSPITAL CENTER, Bronx, NY 2007-2010 Director, Labor Relations Lead and supervise staff in connection with management and employee labor relati ons activities for Bronx-Lebanon Hospital Center and the Dr. Martin Luther King Jr. Health Center. Handle all grievances between the various unions, including t he Community on Interns and Residents (CIR); 1199SEIU/ United Healthcare Workers East; New York State Nurses Association; 1199/SEIU32BJ;NYS Federation of Physic ians and Dentists and management. Serve as overall liaison to address disciplina ry actions and work related conflicts. Key Contributions: * Created a grievance process handbook, including steps to address issues, inves tigate claims, and manage unemployment hearings. * Represented the hospital in collective bargaining processes, negotiations, arb itrations, and unemployment hearings. Responded to inquiries and issued informat ion to the Equal Employment Opportunity Commission (EEOC); the Office of Human R ights; National Labor Relations Board; and the Department of Labor. * Streamlined business processes as part of ensuring effective management of emp loyee relations matters Monitored costs associated with arbitrations and negotia ted settlement agreements. * Investigated and monitored unemployment claims. Interacted with external hospi

tal representatives to provide details of claims, including documentation regard ing claims challenges. * Performed all Step III grievance hearing processing, including working on case s with the hospital's law firm. Provided relevant information to support managem ent's position in cases against employees before the arbitration committee. * Conducted training in Sexual Harassment/EEO Compliance for managers and other department heads along with other labor relation issues during orientation and f or investigation solutions. Continued... * LISA S. QUARLES - PAGE 2 Tel: 718.468.3747 | E: lq114c86a@westpost.net BETH ABRAHAM FAMILY OF HEALTH SERVICES, Bronx, NY 2004-2007 Director of Employee Labor Relations Managed grievance hearings, and established and maintained relationships between management and the union. Gathered and prepared information for arbitrations an d Department of Labor (DOL) issues. Liaised with external agencies, including th e EEOC and other affiliated hospital entities in White Plains and Brooklyn. Main tained a comprehensive understanding of labor and employment law. Key Contributions: * Served as chief spokesperson in collective bargaining with the New York State Nurses Association (NYSNA) and Local 210 Teamsters; represented Beth Abraham Hea lth Services (BAHS) as a member of the Association of Voluntary Nursing Homes an d their agreement with 1199/ SEIU. * Drafted proposals and agreements as part of representing BAHS and affiliates i n collective bargaining. Conducted cost analysis and consulted with senior leade rship to negotiate settlements. * Advised management and staff regarding contract interpretations and department al operations initiatives. Provided strategic guidance regarding long-term emplo yee relations matters, including union avoidance and ongoing management of union relationships. * In collaboration with senior leadership, directed external counsel in employme nt and labor related litigation, including grievance arbitrations, NLRB / EEOC / NYSDHR proceedings, unemployment insurance appeals, and lawsuits in New York St ate and federal courts. * Mediated problems and resolved disputes for union organizer, delegates, employ ees, and management. NEW YORK STATE NURSES ASSOCIATION, New York, NY 1991-2004 Labor Relations Representative / Senior Contract Negotiator Successfully addressed labor relations and collective bargaining issues. Represe nted nurses that worked in city hospitals under the Health and Hospital Corporat ion and nurses in the private sector not-for-profit institutions. Negotiated ret urn to work agreements subsequent to a nurses strike. Key Contributions: * Drafted contractual language for various facilities, including public and priv ate healthcare institutions; school districts, universities, and nursing homes. * Interpreted contracts in connection with grievances, disciplinary actions, and arbitrations. * Maintained ongoing knowledge of developments and trends in labor relations for managed care and healthcare regarding the Economic and General Welfare program. ADDITIONAL EXPERIENCE CORNELL UNIVERSITY - Adjunct Instructor in Adult Education; Trade Union Women's

Studies Program Engaged students in the Labor Relations Theory and Practice course, which covere d the historical perspective regarding the rise and development of the labor mov ement; collective bargaining and contract administration, including the Taylor L aw and distinctions between public and private sector, and labor / management re lations. Promoted an interactive learning environment predicated on the open exc hange of ideas. NEW YORK CAREER INSTITUTE - Instructor Taught Advanced Employment Law / Collective Bargaining class. Provided an overar ching understanding of processes and procedures to students pursuing paralegal d egrees. EDUCATION HOWARD UNIVERSITY SCHOOL OF LAW - Juris Doctor, Washington, DC BOSTON COLLEGE - Bachelor of Arts in Sociology; concentration in Urban Affairs, Chestnut Hill, MA Affiliations: Cornell University Adjunct Faculty Federation (CUAFF) - Former Sec retary Treasurer Industrial Relations Research Association (IRRA) - Former Vice President