OBJECTIVE To obtain a position in the banking industry that allows me to utilize my skills and training already acquired, as well

as, to learn and grow with the instituti on. PROFESSIONAL EXPERIENCE HUDSON VALLEY BANK, Westport, CT 2008a"Present AVP Assistant Branch Manager Responsibilities include but not limited to manage and be accountable for the ov erall successful operation of the branch office including customer service quali ty, operational efficiency, regulatory compliance and staff performance. Manage the successful maintenance of branch relationship and identify and acquire new g rowth opportunities. PATRIOT NATIONAL BANK, Stamford, CT 2003a"2008 AVP, Assistant Branch Manager Responsible for the operations of the branch. a" Responsibilities included month ly branch audits, adherence to policy and procedures, general ledger review, ann ual review of tellers and customer service. Promote products and services, super vise staff in daily teller operations, provide problem resolutions for customers , daily overdraft, develop head teller and tellers for advancement, insuring bra nch operations efficient and effective in absent of manager. HUDSON UNITED BANK, Darien, CT 1996a"2003 Teller Supervisor Responsible for overall administration of branch. Responsibilities included bra nch audit, internal security, policy and procedure adherence, monthly branch pro ofs, branch reports, general ledger review; responsible for associates daily pro of sheets, buying and selling cash from vault, mediate difficulties with custome rs, conduct annual review of tellers, and quality customer service and assurance . (FORMERLY BANK OF DARIEN), Darien, CT Research Specialist/Customer Service Responsibilities included research customer queries, collection; bank to bank, p ersonal, direct local and international wires, troubleshooting customer dilemmas for resolution, and quality customer service and assurance. EDUCATION/TECHNICAL TRAINING UNIVERSITY OF BRIDGEPORT, Bridgeport, CT 2000 Major: Finance Management EXCELSIOR HIGH SCHOOL, Jamaica, WI Major: Business Patricia Johnson Resume (continued) TRAINING HUDSON UNITED BANK, Mahwah, NJ 1999a"2000 Branch Operations Department a Troubleshooting teller differences a Customer errors a Working with transit department a Balancing branchesa daily cash reports and other GLas a Researching encoding errors a Working with an Excel and Intranet based software in order to complete tasks a Trained on PC Teller System for M&I (upon completion of the training program, was one of two trainers who trained Connecticut employees on the M&I System) a Member of conversion team (helping new banks adjust to the System)

a Post conversion, worked on help line for three weeks